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Human Capital Trends 2020 and the implications for HR Shared Services2020 Deloitte Shared Services Virtual Conference | 18 June 2020

Making an impact that matters | 2020 Deloitte Shared Services Virtual Conference 2

Brett Walsh

Partner,Human Capital at Deloitte

The Social Enterprise at WorkParadox as a Path Forward

TBD2020 Deloitte Global Human Capital Trends

C opyright © 2020 Deloitte Development LLC. All rights reserved. 4

2020 Research OverviewThis year’s trends leverage findings from our Global Human Capital Trends survey with nearly 9,000 respondents in 119 countries

2%

3%

5%

9%

9%

14%

14%

19%

26%

Oceania

Middle East

Nordic Countries

Asia

Africa

Central & Eastern Europe

North America

Latin & South America

Western Europe

Industry Regions

6%

8%

14%

11%

14%

13%

17%

19%

Life Sciences and Health Care

Government & Public Services

Technology, Media & Telecom

Energy, Resources & Industries

Other

Financial Services

Professional Services

Consumer

Large10,001+

22%

Medium1,001 to 10,000

27%

Small1 to 1,000

51%

Non-HR

45%

HR

55%

Vice President

23%

C-Suite

17%

Mid-level

43%

Individual Contributor

17%



Early Decade Mid Decade Late Decade

Recession

recovery

Cloud

Redesign jobs and

redesign work The social enterprise

Network

of teams

Low productivity

Revolutionary

technologies

Explosion of data

Exponential

change

New social

contract



Our 2020 Perspective: This Year’s TrendsOur Trends are grouped into the three attributes of the social enterprise: purpose, potential, and perspective

Purpose Potential Perspective

Belonging: From

comfort to connection

to contribution

Super teams:

Putting AI in the

group

The compensation

conundrum: Principles

for a more human

approach

Designing work for

well-being: Living and

performing at your best

Knowledge

management:

Creating context for a

connected world

Governing workforce

strategies: New

questions for better

results

The post-generational

workforce: From

millennials to perennials

Beyond reskilling:

Investing in resilience

for uncertain futures

Ethics and the future

of work: From “could

we“ to “how should

we”

F I N A L C H A P T E R : A Memo to HR

P R O L O G U E & I N T R O D U C T I O N


Nigel Sullivan

Chief People Officer, Bupa


Who We Are: Our Origins, Status and Purpose

Bupa’s purpose is:

With no shareholders, we reinvest profits to benefit our current and future customers.

We provide health insurance to 17.5m people around the world. We have health provision businesses and provide residential aged care services in selected markets.


What We Do: Our Business

Health

Insurance

We are primarily a health insurer.

Health insurance accounts for 73%of our total revenue with 17.5m insurance customers worldwide.

Health

Provision

Health provision accounts for 19%

of our total revenue, comprising 370 health clinics, 20 hospitals and around 1,000 dental centres,

serving around 15.8m people globally.

Aged Care

Provision

Residential aged care accounts for

8% of our total revenue, caring for around 22,000 residents.

Dental

Provision

& Insurance

We offer dental servicesacross

our health insurance and provision businesses. Dental is a key area for growth, giving us a retail

presence to bring us closer to our customers.


In Conversation

Nigel Sullivan & Brett Walsh

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deloitte uk - human capital trends 2020 and the implications ......deloitte mcs limited is...

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