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Child Support Specialist I

$3100 to $3768Excellent Employment Opportunity for Self-MotivatedIndividuals Offering Competitive Wages, Full Benefi ts

and Potential for Rapid Career Advancement.

An Equal Opportunity Employer, it is the policy of Contra Cost County not to discriminate because of race, color, religion, gender,

sexual orientation, national origin, age or disability.

Department of Child Support Services

A 21st Century Organization

Serving California’s Children One Child at a Time

To learn more about the Department of Child Support Services, visit our website at http://www.cccounty.us/depart/famsupp/index.html

For application fi ling and closing dates, visit the Job Opportunities section of the Contra Costa County Human Resources Website at http://www.cccounty.us/depart/hr

T he Contra Costa County Department of Child Support Services offers excellent career opportunities to individuals interested in the fi eld of child support collections services.

DutiesChild Support Specialists perform a variety of functions necessary in child support collection, including contacts to custodial and non custodial parents by either telephone, correspondence or in person. They may interview, locate absent parents, establish and enforce support orders, collect support, and monitor fi nancial and case records.

TrainingChild Support Specialists receive on-the-job classroom instruction from professional trainers to learn the proper techniques and processes used in child support collection activities. Supportive team environments and access to an up-to-date resource library assure educated decisions and actions.

The entry/trainee level Child Support Specialist (CSS I) may qualify for promotion to the Journey Level (CSS II) after successful completion of 18 months of on the job experience. Candidates are eligible to promote to the Senior Level (CSS III) after successful completion of 2 ½ years of Child Support casework. Additional opportunities for advancement exist through promotion to the Child Support Supervisor and Child Support Manager job classifi cations.

Who Should Apply?• Individuals with excellent communication skills and experience requiring public contact such as educators, telemarketers, and individuals with criminal justice, banking and collections backgrounds• Qualifi ed persons who speak Spanish and other bilingual individuals (A salary differential of $100/month is paid in assignments requiring bilingual profi ciency.)• Individuals willing to learn and grow with a dynamic organization• Individuals motivated to make a difference in the future of our children

Benefi ts • 3 Weeks Annual Vacation• 10 Paid Holidays• 24 hours of Personal Holiday annually• 96 hours of Sick Leave annually• Flexible Work Schedules (9/80 Plans & Flex Time)• Healthcare Options: Kaiser Permanente, Contra Costa Health Plan,

Health Net HMO & PPO• Dental Options: Delta Dental, PMI Delta Care• Video Display Terminal (VDT) Vision Plan• Healthcare Spending Accounts• Dependent Care Spending Accounts• Group Life Insurance with the option to

purchase supplemental coverage• County Retirement Plan• Deferred Compensation Plan• Credit Union and Direct Deposit

It’s all about customer service to me. Many people hearing “child support” feel anxious. I feel that I’m making a difference by giving people a place to come and resolve child support issues without going to court. ”

“

Jamie Luna CSSII

My work is challenging and interesting as I help Spanish speaking individuals understand the child support legal process from start to fi nish....where their case is, what’s next, and what they can expect.”

“

Rick Alcantar CSSIIMinimum Qualifi cationsLicense Required: Valid California Motor Vehicle Operators License

Education: Possession of a high school diploma, G.E.D. equivalency or high school profi ciency certifi cate

Experience: One year of full-time or its equivalent experience (1) in a responsible public contact position requiring interviewing or the exchange of detailed verbal information as a primary element of work performed, OR (2) clerical experience in a Child Support Offi ce

Substitution for Experience: Successful completion of at least 60 semester or 90 quarter units of coursework from an accredited college or university which include at least one three semester unit or four quarter units transferable to an accredited four year college or university in each of the following: (1) English Composition or Communications, and (2) Business or Finance may be substituted for the required experience.