department store strategy map
TRANSCRIPT
Department Store Strategy MapTFS Template
Financial
Process
Customer
Learning & Growth
IT systems support the
business
User Satisfaction
Achieve profit target
Profit
Efficient Checkout Process
Average Checkout Time
Create Customer Awareness
New customers Acquisition
Establish Great Place to work
Employee Satisfaction Index
Maintain Business Aligned
cash flow
Cash flow
Convenient Return Process
Average return process time
Great Customer Experience
Customer Satisfaction Index
Hire and Retain top Talent
Talent Retention Index
Flexible & Disciplined Cost
Management
OPEX
Foster Loyalty
Customer Retention (%)
Create Innovation
Culture
# of Ideas adopted
Efficient Stock Management
Average time full inventory
This template has been conceptualized from Transcendent Research © transcendent www.transcendent.com.sg
Maintain Ideal Stock Level
Inventory Turnover
Partner / Supplier
Satisfaction
Supplier Satisfaction Index
Efficient Administration
Process
OPEX / revenue
Corporate Social Responsibility
# of CSR initiatives