Designing

for

Library Websites

Bobbi Newman David Lee King Toby GreenwaltJohn Blyberg

Digital Experiences

jestaubmlibrarianus cindianncindiann

What isExperience Design?

ExperienceDesign

UX

Attraction

Engagementinteraction

touchpoints usability

functionality

visual appeal

marketingbranding

Why thinkabout that?

What kind of experienceare they having?

you havevisitors.

right now.

to jumpstart an Experience Design

Makeover!

5 ways

1write anExperience Brief

1Experience Briefwrite an

1Experience Briefwrite an

1Experience Briefwrite an

2take a

Touch Point Journey

?

Get a Library Card

check my account

3Conversationis experience

3Conversationis experience

3Conversationis experience

3Conversationis experience

4answer

thequestions

Why

5focuson thecustomer

http://www.flickr.com/photos/29106784@N02/2719649603/

I need some help!

This was too easy!!

Wow - those librarians rock!

Thank You!

davidleeking.com