devan resume 21042015
TRANSCRIPT
Shree Kalidevan a/l Marimutu
AG 01 Block (A) Siantan Hp (012) 224 2921
Taman Selayang makmur
Batu Caves Selangor 68100
Career Objective
To obtain responsible, meaningful and challenging position that enables me to learn in an
Information Technology, Computer Science field, new technologies and skills while utilizing
my previous experiences to improve beyond my abilities currently with growth-oriented
company offering opportunity for advancement and professional development towards
achieving the greater success in my career through hard work, consistency and the ability to
work with others to achieve organizational goals, aims and objectives.
Personal Information
Identity Card No: 820903-01-5179
Date of Birth: 03 September 1982
Gender: Male
Race: Indian
Religion: Hindu
Marital Status: Married
Citizenship: Malaysian
Summary of Qualifications
Education
PMP( pursuing ) 2014
Puchong.
ITIL 2011 Edition 2014
Completed at ITSM Expert Sdn Bhd, Puchong
SDI(Service Desk Analyst)
2014
Completed at ITSM Expert Sdn Bhd, Puchong
Oracle9i DB1, SQL, DB2 Certification ( pursuing for OCP )
2014
Oracle Malaysia, Kuala Lumpur.
CCNP 2012
Allied View Center, Kuchai Lama, Kuala Lumpur.
CISSP ( Firewall, Load Balancing )
2011
Allied View Center, Kuchai Lama, Kuala Lumpur.
IT Infrastructure Library (ITIL v3)
2009
Completed at Hewlett Packard, Kuala Lumpur.
CCNA 2008
Completed at Allied View Center, Kuchai Lama, Kuala Lumpur.
Bachelor of Science, Computer Science
2005
Completed at University Sains Malaysia, Penang.
Diploma in Computer Science
2002
Completed at University Sains Malaysia, Regent School Of Economics, Kuala Lumpur.
Diploma in English 2000
Completed at Staffordshire University, Perfection the Training Academy, Kuala
Lumpur.
Sijil Pelajaran Malaysia
1999
Completed at Sekolah Menengah Kebangsaan Menjalara, Kuala Lumpur
Strengths
Have been described as an outgoing, hardworking and love new things, willing to
learn, self- dependent & highly motivated.
Prefer to work in a well or fairy organized environment where performances can be
measured with accuracy. I am an ambitious person yet realistic about my chances of
completing a task successfully.
Dynamic team player
Sense of responsibility
Creative and resourceful
Good skills in communication and collaboration
Able to work independently
Skills
Main Skills
Fully hands-on & responsible for all network equipment configuration,
troubleshooting especially on Cisco products (Routers, Switches, Firewall).
Involve in testing with Vendors & local/regional Major Telco Provider
Involve directly for any ‘in-house Network’ planning, design testing for Maxis Disaster
Recovery Centre & Acting as a technical adviser for local Financial Institutions
including Regional FIs
Computer Operation Management
Vendor Management
Change Management
Project Management
Implementation & Transformation Management
ICT Risk and Security Management
Network and Telecommunication
Customer and Delivery Management
Problem Solving
Leadership
Drive and Resilience
Negotiation
Teamwork
Creativity
Other Skills
Cisco IOS Command & Scripting
3COM Command & Scripting
SAP BW, BI, ERP
Ms Office Suite 2003/2007/2010, 2013, 2014
Visual Basic Programming
Html Programming (intermediate level)
Graphic/Multimedia (Flash, Anim FX, CorelDraw, Adobe Photoshop, Pagemaker)
Windows 95/98, Me, XP , Windows Vista, Windows 7, Windows 2003 Server, Windows
2008 Server, NT Server,
MAC OS
Network Technical Competencies
System and Network Configurations
Fully support and demonstrate understanding of network protocols i.e. TCP/IP, SNA, X.25
concept and compatibility, to configure, setup, administer and troubleshoot network
equipments, i.e. Router, L3/L2 Switches, Firewalls & Servers
System and Network Tools
Fully understand of any available network tools and equipments to setup, configure,
administer and troubleshoot various networking equipments Mainly Cisco & 3Com Router &
Switches network equipment (Wired/Wireless)
Familiar & Providing 1st, 2nd & 3rd Level Support in various set of Firewalls, Cisco PIX,
Watchguard & Cyberguard Firewall
Fully hands -on & supporting various networking tools i.e wireshark, packet shaper, Whats
Up Gold Monitoring Tools, HP OVO, OVSD, Remedy, Nagois Monitoring tools , DNS, Men &
Mice, Infoblox, Proxy Server, AS 400, Networker, SAP – BW, BI, ERP, Control M, etc.
Troubleshooting and Problem Solving
Able to perform network support, adopting the setup and administration approved
techniques to identify problems or abnormalities, formulate or apply the resolution and
preventive procedures to prevent or minimize system downtime.
Other Technical Competencies
System Configurations
Demonstrate understanding of PC and server setup, including the system hardware, e.g.
CPU, RAM, Hard disk and operating system, i.e. Microsoft, Linux, UNIX; with the ability to
apply said knowledge for effective and efficient execution of duties.
System Tools
Demonstrate understanding of available PC & server installation and administration tools,
including anti-virus i.e Symantec, operating system patching; with the ability to apply said
knowledge for effective and efficient execution of duties.
Troubleshooting and Problem Solving
Ability to perform support, adopting the setup and administration approved techniques to
identify problems or abnormalities, formulate or apply the resolution and preventive
procedures to promptly resolve the problem.
Language Proficiency
Spoken Malay, English, Tamil
Written Malay, English
Relevant Working Experience
Organisation Name : Petronas - Prince Court Medical Centre (Project)
Position Title : Specialist, ICT Technology & Infrastructure - Head of Network
Date Joined : Dec 2014 (Till Now)
Date Left :
Job Responsibilities:
Specialist, ICT Technology will evaluate and implement ICT infrastructure for Hardware &
software applications. Further, is responsible for the day to day operational activities of help-
desk support, network administration & Systems.
Contribute in the development and implement Standard Operating Procedures and
ICT Policies for managed services in order to ensure consistency on work methods
across hospital.
Establish performance Measurement Systems for outsourced managed services so as
to monitor the service delivery quality of the service provider.
Evaluate and select most feasible ICT infrastructure and implement it following the
baselines & guidelines available so as to ensure all systems are integrated for better
process efficiency.
Ensure IT projects are carried out efficiently by following the project management
methodologies and ensure that all team members and end users are well informed
on the IT project progress.
Ensure privacy and securities of PCMC data are protected through policy
development and security mechanism so as to safeguard the intellectual property of
PCMC.
Participate & monitor daily performance and progress of ICT Project activities in order
to ensure time and cost efficiency is achieved.
Uptime of critical ICT-infrastructure according to ICT departmental KPIs as reflected in
the business plan.
Work closely with Project Managers
Update master schedule and project documents
Project completion and billing – PO & Quotation
Interface with Solution Architect (SA) for pre-sales hand over package regarding
solution, technical requirements and bill of material
Validation of technical solution and hardware software components
Design document creation including network diagrams
Professional communications and documentation support to customers
Installation scheduling and test procedure preparation with internal and 3rd party
vendors
Troubleshooting in provisioning and customer migration Incident Management, Problem Management, Change Management, Project
Management.
Current Project Handling
- Datacenter Upgrade – Network(Cisco Core Switch & other Cisco Switches ) Metro-E,
Firewall(Juniper & Palo Auto), UPS
- Create Data Recovery Centre – Network, Firewall, Servers, UPS
- Cable Management – Fiber Optic cables,10GB Cable, Cat 6, Patch Panels
- IP Management – implementation of infoblox
- Winpac System – Telephonic (IPT)
- Telecommunication System(TM DOME, Maxis, Unifi & Petronas DOME)
- Vendor Management – DataBridge, JDS, Fortesys, TM, Time, Mesiniaga, IBM, Maxis
etc..
Organisation Name : NTT Malaysia (Contract Project Base)
Position Title : Project Manager & System Engineer
Date Joined : July 2014
Date Left : Nov 2014
Job Responsibilities:
Work closely with Project Managers
Work closely with NTTCom, NTTA, NTTE teams and other global affiliates
Support for obtaining updates from other teams
Update to customer
Update master schedule and project documents
Database update
Project completion and billing
Interface with Solution Architect (SA) for pre-sales hand over package regarding solution, technical requirements and bill of material
Validation of technical solution and hardware components
Design document creation including network diagrams
Professional communications and documentation support to customers
Installation scheduling and test procedure preparation with internal and 3rd party vendors
Troubleshooting in provisioning and customer migration
Tier2 trouble shooting
Cisco router routing, IP-VPN, Telco - E1, DS3, Metro Ethernet Access in Carrier and/or SI Vender, network technologies and IP technologies
Organisation Name : Freelancer (Contract Project Base, Shell Miri, Sarawak)
Position Title : Network & System Administrator (Network Refresh, WAN &
LAN
Transformation)
Date Joined : May 2014
Date Left : July 2014
Job Responsibilities:
Engineering of SA-related solutions for various project and operational needs.
Install new / rebuild existing Network, servers and configure hardware, peripherals,
services, settings, directories, storage, etc. in accordance with standards and
project/operational requirements.
Install and configure systems such as supports infrastructure applications or Asset
Management applications.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for
system administration tasks. Identify approaches that leverage our resources and
provide economies of scale.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies. Investigate
and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate
with impacted constituencies.
Upgrade and configure system software that supports infrastructure applications or
Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
COMMUNICATIONS/INTERPERSONAL CONTACTS:
Interpret and/or discuss information with others, which involves terminology or concepts not
familiar to many people; regularly provide advice and recommend actions involving rather
complex issues. May resolve problems within established practices.
Provides occasional guidance, some of which is technical.
WORKING CONDITIONS/PHYSICAL EFFORT:
Responsibilities sometimes require working evenings and weekends, sometimes with little
advanced notice.
On Site – Field Job eg. Data Centre & Offshore(Oil rig)
Provide Network Level 3 ITIL/ITSM support:-
Provide Service Delivery Assurance meet the SLA/ SLO Service level management,
Configuration management & Change management. IT strategy & architecture planning,
Service design & management, Service development & deployment, Service build and test,
Release to production, Service operations, and Notification on the LAN & WAN, Firewalls,
DNS, Caching and Network Security Issues, Installation, Cabling, Configuration &
troubleshooting Cisco Routers & Switches.
Work with third party service providers & Vendor to assist in delivery of the service quality
required by shell. Playing main role to manage service delivery and liaise with third party
service providers on problem resolution and escalation.
Coordinate and manage the overall Network & Security management processes and
establish procedures and processes for this service.
Wireless, WAN, MAN, LAN, SECURITY and Internet Administration – Service Provider &
Vendor will provide these services through its own activities and by working with the
required third parties.
Remote Access – will manage the delivery of the remote access service.
Network Tools – provide and support the required tools to effectively manage the network &
Security.
Software Installation and Upgrades – provide support for the installation and upgrades of
network software.
Network Installation and Support – provide support for installation and support services.
Organisation Name : Tristar Aircool Pvt.Ltd(Contract Project Base)
Position Title : Network & System Administrator
Date Joined : Mar 2014
Date Left : May 2014
Job Responsibilities:
Engineering of SA-related solutions for various project and operational needs.
Install new / rebuild existing Network, servers and configure hardware, peripherals,
services, settings, directories, storage, etc. in accordance with standards and
project/operational requirements.
Install and configure systems such as supports infrastructure applications or Asset
Management applications.
Develop and maintain installation and configuration procedures.
Contribute to and maintain system standards.
Research and recommend innovative, and where possible automated approaches for
system administration tasks. Identify approaches that leverage our resources and
provide economies of scale.
Operations and Support
Perform daily system monitoring, verifying the integrity and availability of all
hardware, server resources, systems and key processes, reviewing system and
application logs, and verifying completion of scheduled jobs such as backups.
Perform regular security monitoring to identify any possible intrusions.
Perform daily backup operations, ensuring all required file systems and system data
are successfully backed up to the appropriate media, recovery disks are created,
Perform regular file archival and purge as necessary.
Create, change, and delete user accounts per request.
Provide Tier III/other support per request from various constituencies. Investigate
and troubleshoot issues.
Repair and recover from hardware or software failures. Coordinate and communicate
with impacted constituencies.
Maintenance
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools
and utilities. Configure / add new services as necessary.
Upgrade and configure system software that supports infrastructure applications or
Asset Management applications per project or operational needs.
Maintain operational, configuration, or other procedures.
Perform periodic performance reporting to support capacity planning.
Perform ongoing performance tuning, hardware upgrades, and resource optimization
as required. Configure CPU, memory, and disk partitions as required.
COMPLEXITY/PROBLEM SOLVING:
Position deals with a variety of problems and sometime has to decide which answer is best.
The question/issues are typically clear and requires determination of which answer (from a
few choices) is the best.
DISCRETION/LATITUDE/DECISION-MAKING:
Decisions normally have a noticeable effect department-wide and company-wide, and
judgment errors can typically require one to two weeks to correct or reverse.
RESPONSIBILITY/OVERSIGHT –FINANCIAL & SUPERVISORY:
Functions as a lead worker doing the work similar to those in the work unit; responsibility for
training, instruction, setting the work pace, and possibly evaluating performance.
Budget responsibility.
COMMUNICATIONS/INTERPERSONAL CONTACTS:
Interpret and/or discuss information with others, which involves terminology or concepts not
familiar to many people; regularly provide advice and recommend actions involving rather
complex issues. May resolve problems within established practices.
Provides occasional guidance, some of which is technical.
WORKING CONDITIONS/PHYSICAL EFFORT:
Responsibilities sometimes require working evenings and weekends, sometimes with little
advanced notice.
Organisation Name : AT&T Communications Sdn Bhd, Cyberjaya, Selangor.
(Contract)
Position Title : Streamlined Design Configuration Manager
Date Joined : Sep 2013
Date Left : Feb 2014
Job Responsibilities:
Develop designs and configurations to various telecom projects with minimal
assistance
Provide technical consultancy and support to Telecom Implementation projects
Prepare cost estimates (inclusive of hardware, services, labor, and operations)
Perform Quality Assurance (QA) services on Telecom designs and implementations
Conduct and participate in design reviews
Interprets network diagrams and documentation. Prepares understandable
engineering drawings, tables, and documentation to standard
Understands and follows Change Management Procedures and Practices
Issue and co-ordinate design documentation and evaluation of project proposals
Ensure that customers are charged properly and in time for services that are
provided or projects that are implemented. Interact with finance and billing teams to
regularly monitor timely and correct billings and other finance related activities
Technical authoring and editing of service enhancements & cookbooks
Provide technical expertise to develop new service definitions, solutions and
processes
Act as a technical interface with other Shell LCM units and other technical service
providers upon which the SDC service platform has dependencies
Provide revision and documentation of service process flows
Drive service process improvements based on customer experiences and
recommendations. Understand the business needs of the customer(s) to ensure their
on-going satisfaction with the delivery of SDC service products and services
Participate in high level risk and impact analysis activities that are typically
performed prior to work orders being developed
Organisation Name : AT&T Communications Sdn Bhd, Cyberjaya, Selangor.
(Contract)
Position Title : Change Implementation & Transformation Manager
Date Joined : Dec 2011
Date Left : Sep 2013
Job Responsibilities:
Involving in a large-scale network transformation projects for a global customer.
Providing high-level technical support and technology direction & guidance on
infrastructure design and implementation, technical consultancy and support to
Telecom Implementation projects.
Conduct and participate in design reviews and develop complex designs and
configurations to various telecom projects with minimal assistance.
Interprets network diagrams and documentation.
Prepares understandable engineering drawings, tables, and documentation to
standard.
Understands and follows Change Management Procedures and Practices.
Issue and co-ordinate design documentation and evaluation of project proposals.
Prepare cost estimates (inclusive of hardware, services, labor, and operations).
Ensure that customers are charged properly and in time for services that are
provided or projects that are implemented.
Interact with finance and billing teams to regularly monitor timely and correct billings
and other finance related activities.
Directly responsible for the correct and timely analysis of the Change Implement
Phase, as described in Work Instructions.
Directly responsible for the correct and timely execute the Build, Test and Implement
phase of a change.
Directly responsible for the correct and timely follow-up and execution of all email
correspondence arriving at the CIT email box (rotary).
Able to quickly (within 1 month) become a CIT expert and have a broad
understanding of the standard MNS GD-CM process.
Work extremely efficiently, to keep the incidents per changed element ratio low.
Organisation Name : Maxis Communications Berhad, Bukit Jalil, Kuala
Lumpur.(IBM Contract)
Position Title : IT Specialist (Project Manager) – Network
Infrastructure & Security
Management, Data Centre Administrator.
Date Joined : Dec 2010
Date Left : Dec 2011
Job Responsibilities:
Coordinate well on the resolution of issues and adopt various roles like vendor management,
risk and security, customer and delivery management to provide quality assurance to ICT
Unit’s deliverables. As ICT is a cost center, driving cost efficiencies is key without
compromise to business delivery.
Implement and maintain the development and implementation of Group ICT infrastructure
initiatives/projects for the effective and efficient ICT systems operation in order to support
users’ needs/requirements and minimize business disruptions.
Attend to all reported issues in a timely manner by providing effective and efficient ICT
support services in order to enhance Group business operation efficiencies whilst
maintaining cost effectiveness.
BUSINESS STRATEGY ASSESSMENT STUDY AND CASE DEVELOPMENT STUDY
Perform feasible/appropriate ICT Infrastructure initiatives and projects assessment for
Maxis’s Group to be adopted and implemented to support the business requirements
and operations.
Establish the business case requirement studies to justify the identified ICT
Infrastructure initiatives/projects in supporting business requirements.
CONTRACT AND TENDER MANAGEMENT
Participate in overall tender evaluation process including technical/commercial
evaluation and negotiation exercise to be in line with Corporation’s tender and
contract policies and procedures. Prepare documentation and recommendation
papers for submission to superior for review.
Evaluate and propose appropriate contracting strategy to be deliberated before
submission for adoption. This includes Invitation to Bid, Request for Proposal,
Request for Quotation, etc).
ICT INFRASTRUCTURE PLANNING, IMPLEMENTATION, SECURITY AND REVIEW
Participate and perform the implementation of approved ICT Group Infrastructure
initiative/project which including preplanning activities, project risk management,
security management and scheduling of training program are in line with users’
specification and business requirements to ensure smooth implementation.
Provide support and maintenance for the systems implemented, including post
implementation review to verify the business benefits and realizations.
Provide security/infrastructure protection and info security audit.
ICT INFRASTRUCTURE DESIGN AND DEVELOPMENT MANAGEMENT
Perform and coordinate the development of ICT infrastructure from gap analysis,
functional and technical specification and detailed design, including unit and systems
integration testing to meet business requirements.
Provide architecting and implementing security solutions, policies, and technologies
relating to information security management system
Conduct vendors’ performance review in accordance to the agreed service level
agreement
ICT INFRASTUCTURE SUPPORT AND CHANGE REQUESTS
Provide support to resolve ICT issues/problems reported to ICT Service Desk within
the service level agreement to minimize business disruption.
Provide Security compliance management, corporate security and network policies
and procedures & manage development and maintenance of network infrastructure
security configurations.
Analyze and perform ICT change request for system enhancements and provide
alternative solutions to resolve the users’ concern for smooth system operations.
ICT TECHNOLOGY AND SOLUTION ASSESSMENT
Perform research and assessment study on the latest ICT technology/solution.
Evaluate and propose suitable/appropriate
Manages and monitors the intrusion detection mechanisms, firewall logs, and other
relevant reports to avoid computer hacking and any other unauthorized and
suspicious activity & securing sensitive data
ICT technology/solution to improve business operation efficiency.
BUDGETTING AND PLANNING
Collate and prepare the ICT Infrastructure budget for the MISC’s Group to support the
business strategy and objectives so as to ensure the overall Group-wide performance
of ICT initiatives and budget utilization are within business plan.
POLICIES AND STANDARDS
Assist in the review and evaluation of existing ICT policies and procedures. Propose
enhancements to ensure efficient & effective implementation of Group ICT initiatives
and projects.
Enforce the existing ICT polices and procedure to meet Group ICT Infrastructure
compliance.
STAFF DEVELOPMENT
Development of oneself and people into high motivated and high performing
workforce in line with the Group's people development strategy.
Identify, coach, motivate and develop oneself and staff to enhance competency and
leadership skills in line with triple plus in the Corporate Agenda.
SECURITY MANAGEMENT
Develop, enhance and enforce the ICT security policies and procedures for the
Company.
Ensure compliance with the ISO ISMS 27100:2005 standard and Regulatory ICT
security requirement.
Perform ICT risk assessment on the existing and new systems in order to discover the
vulnerabilities and to mitigate the risk level for such systems.
Introduce additional controls to mitigate the identical ICT risks by prioritizing,
implementing and maintaining the appropriate risk reducing measures.
Periodically conduct ICT security training and awareness for all staff on the security
measures that have been put in place and responsibility in ensuring the security of
the company’s information assets.
Attend the IT audit findings for areas in-charged that relating to ICT security and
follow-up its until resolution.
Review and improve existing security control procedures to ensure better control for
areas in-charged.
Liaise and coordinate with vendor on the aspect that related to ICT security for areas
in-charged.
Serve as an internal auditor for ICT security processes and related aspects.
Participate in any existing and/or new project initiatives from the aspect of ICT
security.
Track advancements and development in ICT security technologies and changes in
ICT industry standard.
Assess and evaluate new security tools and to propose to the superior for
implementation consideration for enhancing the current ICT security posture and
evaluating & conducting information system security risk assessment and
management and familiar with system security technologies such as firewall,
intrusion detection/prevention system & web application firewall
On Site – Field Job
Provide Network Level 3 ITIL/ITSM support:-
Provide Service Delivery Assurance meet the SLA/ SLO Service level management,
Configuration management & Change management.
Business IT alignment
Service planning
Customer management
IT business assessment
IT strategy & architecture planning
Service design & management
Security management
Continuity management
Availability management
Capacity management
Financial management
Service development & deployment
Service build and test
Release to production
Service operations
Problem management
Incident and service
Request management
Operations management
and Notification on the LAN & WAN, Firewalls, DNS, Caching and Network Security Issues,
Installation, Cabling, Configuration & troubleshooting Cisco Routers & Switches.
• Network and Communication Availability
• Performance monitoring
• Security Management
• Network Devices utilization
• Bandwidth utilization
• Event logs
• Hardware/Network Devices
• Fault monitoring
• Cabling
Work with third party service providers & Vendor to assist in delivery of the service quality
required by Maxis. Playing main role to manage service delivery and liaise with third party
service providers on problem resolution and escalation.
Coordinate and manage the overall Network & Security management processes and
establish procedures and processes for this service.
Wireless, WAN, MAN, LAN, SECURITY and Internet Administration – Service Provider &
Vendor will provide these services through its own activities and by working with the
required third parties.
Remote Access – will manage the delivery of the remote access service.
IP Services – provide management of the IP services.
Network Tools – provide and support the required tools to effectively manage the
network & Security.
Software Installation and Upgrades – provide support for the installation and
upgrades of network software.
Network Installation and Support – provide support for installation and support
services.
Data Center Administrator
Administration of data center with more than 900 servers, storages and others
network devices
Data center space and power allocation for new systems based on systems’ technical
specs.
To ensure all data center infrastructure are in working condition such as air-
conditioner, card-reader and eye-scanner, smoke and fire detector, hoist and loading
bay.
To identify low resource usage Windows server and migrate it to Virtual server in
order to save rack space and power. This is part of data center consolidation exercise
which will be performed on yearly basis.
Work cross functionally with IT teams to provide network connection, backup and
storage for newly deployed systems in data center.
Ensure physical security are tight at all times
Ensure only valid works are performed at the data center
Record management
Organisation Name : Hewlett Packard Multimedia Sdn Bhd, Kuala Lumpur.
(Permanent)
Position Title : Change Management & Shift Lead
Date Joined : August 2010
Date Left : Nov 2010
Job Responsibilities:
Task
Anticipating the customer's changing business requirements.
Responding to RfCs from customers and internal IT.
Ensuring all changes are placed into one of the following categories: standard,
normal or emergency changes, and are managed appropriately.
All changes must be recorded, risk assessed, categorized, prioritized, planned,
tested, evaluated, released, documented and reviewed in a controlled and standard
manner.
Developing a Change Management process model for the role of Change Manager.
Ensuring the Change Management process is fit for purpose.
Ensuring process description meets objectives.
Sponsorship, design, and continual improvement of the process and its metrics.
Holding and chairing CAB meetings as appropriate.
Following the organization's policies relating to employment.
Receiving, logging and managing all RfCs according to the Change Management
process.
Implementing CABs and ECABs as appropriate to each IT service.
Collecting necessary information from CABs to authorize changes.
Issuing Change schedules in relation to each IT service and holds all necessary
stakeholders updated .
Managing Post Implementation Reviews (PIRs).
Producing appropriate management reports.
Managing Service Improvement Plans (SIPs).
Personnel
Leading and supporting the Change Management team.
Motivate the employees you are responsible for. Help them thrive in a challenging
work environment.
Understanding the full scope of the Change Management process.
Ensuring that all your co-workers in projects understand and follow all procedures
they are involved with.
Ensuring any disagreements with have the opportunity to become RfCs.
Reporting
To Process Manager (To ensure optimal process interaction)
To Service Transition Manager (To ensure changes are aligned with Transition plans)
To Service Owner (To improve all change decisions and change implementations)
To Change Authority (For Changes needing escalation)
To ITSG (To ensure all IT goals are aligned to business goals)
Shift Lead
Arrange and prepare meetings with the team to assign new projects to the team
Assign requests to team
Follow up with project leads for administrative information
Maintain the team administrative records
Update the teams documentation and procedures
Maintain team meeting agenda and minutes
Make suggestions for improvements in the process
Ensure the team documentation is complete and up to date.
Support the team in writing time
Create reports on the team performance to Manager
Organisation Name : Hewlett Packard Multimedia Sdn Bhd, Kuala Lumpur.
(Permanent)
Position Title : ITO Service Delivery II - Network Consultant
Date Joined : June 2008
Date Left : August 2010
Job Responsibilities:
Pfizer Network
• Provide Network Level 2 & 1 consultation, Change Management, Problem Management,
Project & Incident Management, Event Detection and Notification on the LAN & WAN,
Firewalls, DNS, Caching and Network Security Issues, Installation, Configuration &
troubleshooting Cisco Routers (routing protocols, EIGRP, BGP, OSPF) & switches (VLAN,
Trunking), Pix and Firewall, HP Procurve switches, Frame relay, MPLS, VPN and Assign IP for
Device via QIP, doing Change Commission/Decommission the device for Pfizer Account
APAC, EMEA and AMER. Activities include pro-active monitoring, interaction with customer,
hardware vendors, service desk and HP Customer Support, and liaise with Site Service team
for day-to-day operation. Create Incident tickets using OVSC and work on the tickets. Ensure
the service call is own and work to resolve according to stipulate SLA from Pfizer
management. Pro-active monitoring on all Layer 2/Layer 3 switches gateways, networking
servers and routers worldwide via whatsup. Engaging and working closely with HP customer
support to troubleshoot and resolve network related issues. Notifying respective HP
community (ADM, Global Team Lead, helpdesk etc) on major network incident or outage.
Pfizer IPT(VIoP)
• Provide Network Level 2 & 1 consultation, Change Management, Problem Management,
Project & Incident Management, Event Detection and Notification on the IP phones, Assign
phone to customers, reset password account, Create a account using Call Manager, Unity for
the Pfizer Account APAC, EMEA and AMER. Activities include pro-active monitoring,
interaction with customer, hardware vendors, service desk and HP Customer Support, and
liaise with Site Service team for day-to-day operation. Create Incident tickets using OVSC
and work on the tickets. Ensure the service call is own and work to resolve according to
stipulate SLA from Pfizer management. Engaging and working closely with HP customer
support to troubleshoot and resolve network related issues. Notifying respective HP
community (ADM, Global Team Lead, helpdesk etc) on major network incident or outage.
Pfizer Windows (Wintel)
• Provide Wintel Support and handle for more than 13,000 customers, Incident
Management, Event
Detection and Notification on servers. Activities include pro-active monitoring and HP
Customer Support, and liaise with Site Service team for day-to-day operation. Ensure the
service call is own and work to resolve according to stipulate SLA from Pfizer management.
Create Incident tickets using OVSC and work on the tickets. By doing checking Performance,
logical disk, Measureware, Event log Active Directory issues Create Organization, Create
User, Adding User, Create Group, planning and design Also support all other distributed
technologies such as DNS, WINS, Group Policies, Enterprise PKI, Digital Certificates, Terminal
Services, File Replication Service/DFS, Exchange, SQL, etc. Provide server and client support
for all issues such as: logon failures, account lockout, network connectivity, DNS and name
resolution, authentication problems, etc. Number One Responsibility: Provide the absolute
best support for all issues and 24/7 troubleshooting until problem resolution.
Organisation Name : Getronics (GSC) Malaysia, Plaza Central Kuala Lumpur.
(Permanent)
Position Title : Team Lead (NXP project) & IT Helpdesk Analyst
Date Joined : Sep 2007
Date Left : May 2008
Job Responsibilities:
• Change Management - Develop change management strategies, conduct stakeholder
analysis, impact assessments and devise appropriate plans. Work alongside project design
consultants to ensure change management implications are understood and planned for.
Undertake impact assessments to determine the nature and extent of change. Conduct
employee focus groups to ensure a thorough understanding of the issues. Develop transition
plans based on impact assessment. Plan, develop and deliver all communication in
consultation with business units and stakeholder communications. Ensure all change
activities are completed in accordance with project plans and time frames. Measure
effectiveness of change management activities including communication. Incident
Management - Activities include pro-active monitoring, interaction with customer, and NXP
Customer Support, and liaise with BUGS team for day-to-day operation. Ensure the ticket is
own and work to resolve according to stipulate KPI from NXP management.
• Handling Server AS400, Backup, Saves, Monitoring,. SAP Level 1, Networker, Control- M
application, Nagios ticketing System and etc. Troubleshooting LAN, WAN, Pix, Cisco routers,
Switch, Frame relay, BGP, MPLS, VPN.
Organisation Name : Getronics (GSC) France (GRE). (Permanent)
Position Title : IT Helpdesk Analyst
Date Joined : May 2007
Date Left : Sep 2007
Job Responsibilities:
• Handling Server AS400, Backup, Saves, Monitoring,. SAP Level 1, Networker, Control- M
application, Nagios ticketing System and etc. Troubleshooting LAN, WAN, Pix, Cisco routers,
Switch, Frame relay, BGP, MPLS, VPN.
Organisation Name : Hewlett Packard (M) Sdn Bhd. (Contract)
Position Title : Technical Support Specialist
Date Joined : May 2005
Date Left : May 2007
Job Responsibilities:
GM Network
• Provide Network Support, Incident Management, Event Detection and Notification on the
LAN & WAN, Firewalls, DNS, Caching and Network Security Issues, Cisco Router, Pix and
CheckPoint Firewall, HP Procurve switches, Frame relay, ATM, VPN for GM Account. Activities
include pro-active monitoring, interaction with customer, hardware vendors, service desk
and HP Customer Support, and liaise with BUGS team for day-to-day operation. Create
Incident tickets using OVSD from OVO and work on the tickets. Ensure the service call is own
and work to resolve according to stipulate SLA from GM management. Pro-active monitoring
on all GM Layer 2/Layer 3 switches gateways, networking servers and routers worldwide via
OVO & NMM. Engaging and working closely with HP customer support to troubleshoot and
resolve network related issues. Notifying respective HP community (ADM, Global Team Lead,
helpdesk etc) on major network incident or outage.
GM Unix
• Provide Unix Support, Incident Management, Event Detection and Notification on Unix
platforms.
Activities include pro-active monitoring, service desk and HP Customer Support, and liaise
with BUGS
team for day-to-day operation. Ensure the service call is own and work to resolve according
to stipulate
SLA from GM management. Create Incident tickets using OVSD and work on the tickets. By
doing
checking mount, performance, hardware error, disk space. Etc
GM Windows (Wintel)
• Provide Wintel Support, Incident Management, Event Detection and Notification on
servers. Activities
include pro-active monitoring, service desk and HP Customer Support, and liaise with BUGS
team for day-to-day operation. Ensure the service call is own and work to resolve according
to stipulate SLA from GM management. Create Incident tickets using OVSD and work on the
tickets. By doing checking
Performance, logical disk, Measureware, Event log Active Directory,. Etc.
Agilent Networks World Wide
• Provide Network Support, Incident Management, Event Detection and Notification on the
LAN & WAN, Firewalls, DNS, Caching and Network Security Issues, Cisco Router, Pix and
CheckPoint Firewall, HP Procurve switches, Frame relay, BGP, MPLS, ATM, VPN, for Agilent
Account. Activities include pro-active monitoring, interaction with customer, hardware
vendors, service desk and HP Customer Support, and liaise with BUGS team for day-to-day
operation. Activities include managing routine request, interaction with customer & local
support, and log outage notifications (site/carrier) in notification procedure. Create Incident
tickets using OVSD from OVO and work on the tickets. Ensure the service call is own and
work to resolve according to stipulate SLA from Agilent management. Pro-active monitoring
on all Agilent Layer 2/Layer 3 switches gateways, networking servers and routers worldwide
via OVO & NMM. Engaging and working closely with HP customer support to troubleshoot
and resolve network related issues. Notifying respective HP community (ADM, Global Team
Lead, helpdesk etc) on major network incident or outage.
KPMG Networks
• Provide Network Support, Incident Management, Event Detection and Notification on the
LAN & WAN, Firewalls, DNS, Caching and Network Security Issues, Cisco Router, Pix and
CheckPoint Firewall, HP Procurve switches, Frame relay, BGP, VOIP, ATM, VPN for KPMG
Account. Activities include pro-active monitoring, interaction with customer, hardware
vendors, service desk and HP Customer Support, and liaise with BUGS team for day-to-day
operation. Ensure the service call is own and work to resolve according to stipulate SLA from
KPMG management.
Working Experience Part Time during College Holidays
Organisation Name : ExxonMobil, KLCC, Kuala Lumpur
Position Title : Surveyor
Date Joined : March 2005
Date Left : April 2005
Job Responsibilities:
• Did survey to find out customers satisfaction regarding the usage of Credit Card on the
Pam machine.
Organisation Name : Anbu Tech2GO, Kepong, Kuala Lumpur
Position Title : PC Maintainers & Network Troubleshooting
Date Joined : Feb 2004
Date Left : Till Now
Job Responsibilities:
• Repairing, Maintenance, Troubleshooting PC, Networking.
Organisation Name : AVP(SEA) Sdn. Bhd, Gombak, Selangor
Position Title : Junior IT Specialist (7 months Industrial Training)
Date Joined : March 2003
Date Left : Sep 2003
Job Responsibilities:
• Provided computer advice and technical support to consumers and small businessmen.
Monitored network systems and notified appropriate technical support personnel of system
problems. Successfully completing all projects on time and under budget.
Organisation Name : Acumen, Menara Prudential, Kuala Lumpur
Position Title : Telemarketing
Date Joined : May 2002
Date Left : July 2002
Job Responsibilities:
• Call the expatriate that staying in Singapore and negotiate with them to invest in money in
local banks.
Volunteer Service
Organisation Name : Clinic Sivananda
Position Title : Non Paramedic Staff ( Volunteer )
Date Joined : Jan 2008
Date Left : Till Now
Job Responsibilities:
• Handle patient’s registration, cards filing, assisting doctors, assisting paramedic staff in
dispensary, updating drug stock (medicine).
Certification
Oracle ( Practical )
• To administer the Oracle database in Testing & Development environment
according to
business requirement.
- To plan database and resources.
- To install, configure and maintain database.
- Database reorganization as and when required by developers.
- Managing patches.
- Perform ongoing tuning of the database instances to ensure that databases are
fine-tuned for
optimum performance.
- Installing and upgrading the Oracle Server and Application Tools.
- Administer database objects including tables, indexes, views, sequences,
packages and procedures.
- Creating primary database storage structures (tablespaces) and schemas once
developers
have designed an application.
- Modifying the database structure, as necessary, from information given by
application
developers.
• Backup and Recovery.
- Ensure proper daily backup of databases as and when required.
- Cold Backup & Hot Backup
- Import & Export schemas
• Database Performance.
- Monitoring and optimizing the performance of the database.
• Routine Task (PRODUCTION).
- To perform daily checklist.
- To verify all instances and Oracle services are running in production environment.
- To verify of database backup & archive.
- Index rebuilds.
• Other Tasks.
- Archive database alert log.
- Delete core file and old trace files.
- Database Security.
- Enrolling users and maintaining system security.
- Controlling and monitoring user access to the database.
Activities and Honors
Leisure Activities
Singing, Cooking
Sports
Karate, Football, Hockey, Running
• Shorin Ryu Karate Do. Kuala Lumpur, 2001. Won 2nd runner-up in kata demonstration
category at Melaka Open Karate-Do Championship
• Singing competition – Deepavali Kalai Vizha 2003. Selayang Mall Shopping Center,
Selangor.D.E, 2003. Participated as a Singer.
Personal References
Mr. Tanga (OCP)
Shell Malaysia (Consultant)
(016) 376 2244
Mr. Murali Shankar (OCP)
MindCube (Consultant)
Email [email protected]
(012) 200 1973
Mr. Aravint a/l Viswinazan
Network Operation Lead
HP Technology Solutions
Email [email protected]
(012) 360 7981
Mr. Balan
Team Lead Decathlon Project. Vios Shell.
Email [email protected]
(013) 263 7175
Mr. Pramil Premakumar
QM Pfizer Account
Email [email protected]
(017) 881 1290
Mr. Anand
IBM - Maxis Communications Berhad
Email [email protected]
(019) 271 8630
Mr. Shariz
Team Lead CIT
AT&T Communications Services (M) Sdn Bhd
(019) 383 8950
Mr. Fauzi
Project Manager for Shell Miri, Sarawak
Email [email protected]
(016) 702 7540
Mr. Hazry Haris
Project Manager for NCR
Email [email protected]
(012) 665 6372
Mr. Brendon Lee
Project Manager for NTT Malaysia
Email [email protected]
(012) 332 0240
+81 90 7806 2796
Mr. Reggie
Manager for ICT Department Tech Team
Email [email protected]
(012) 309 8186
Mr. Mahen
Project Manager
Email [email protected]
(012) 268 9406