NCL AHP RoleInterview Presentation

February 15th 2012

by Claire Jones

by Claire Jones

Developing a network to promote the use of information and technology by Allied Health Professionals

Who are the Allied Health Professions and how are they regulated?

The Health Professions Council (210 000 in 15 healthcare professions)The Royal Pharmaceutical College (32 000 Pharmacists)

Who are the stakeholders and influencers regarding the Allied Health Professions?

• Policy makers• Professional bodies• Clinical Leaders • Trust chief executives• Thought leaders• Patients

Patients want Choice

“Choose and Book is...providing patients with real choice and making the whole process much more efficient. I am always impressed at how pleased patients are when they can leave the consulting room with a booked appointment in their hands.”

Dr Damian Riley, GP and Medical Director at NHS Leeds DH (2011) Get Online or Lose Out

Why might AHPs need to be supported to adopt new technologies?

• Aiming for £Billions of savings over the next 5 years• Advent of ‘Any Qualified Provider’• ‘Business case’ for change must be clearly communicated

What technologies can help AHPs adapt?

New technologies include:• Choose and Book• Summary Care Record• Electronic Prescription Service

Identify challenges and opportunities, respond appropriately Physio referrals from GPs on Choose and Book grew from 29K

2008-09 to 90K Jan 2011

AHPs and Choose and Book

“Of the thousands of services available through the NHS Choose and Book system, only 169 are for AHP services.

With 38,000 referrals made though it every day, Choose and Book (is) a ‘massive shop window’.

Services that (are) not visible could lose out."

Peter Appleton, Clinical Lead Business Manager DH (2011) Get Online or Lose Out!

Change ManagementHiatt (1998) Prosci’s ADKAR Model Prochaska and DiClemente’s (1992) Stages of Change ModelThe 80/20 rule- diminishing returns

Process Map

Create outcome

Create outcome

Identify InfluencersIdentify Influencers

Communicate Amplify Reinforce

Resources available from Connecting for Health

Allied Health Professionals Why Use Choose and Book?Allied Health Professionals Choose and Book FAQsMythbusting about Choose and BookPicture Archiving and Communications Systems (PACS)ePrescribingElectronic Prescription Service (EPS)Summary Care Record (SCR)

Resources and ReferencesDH (2011) AHPs Get Online or Lose Out! [Accessed February 11th 2012]DH AHP Resource [Accessed February 11th 2012]Hiatt, JM. (2006)

ADKAR: a model for change in business, government and our community. Prosci Research [Accessed February 11th 2012]

NHS IT skills Facebook Page [Accessed February 12th 2012]NHS Networks:

AHP National Commissioning Network [Accessed February 9th 2012]National AHP Informatics Network [Accessed February 9th 2012]

Prochaska, JO; DiClemente, CC. Stages and processes of self-change of smoking: toward an integrative model of change. J Consult Clin Psychol 1983 Jun;51(3):390–5. [Accessed February 12th 2012]

Thank you for your time.

Claire Jones