developing successful it professionals: skills mapping and the 9-14 model

© 2009 IBM Corporation

Developing Successful IT Professionals:

Skills Mapping and the 9-14 Model

Temeca Simpson- IBM

October 29, 2013


Objectives

2 Expertise Taxonomy06/17/13

Develop a model of expertise to enable P-TECH graduates to compete for a range of jobs in the technology marketplace.

Create a pipeline for viable career pathways

Provide students with broad knowledge of business/solutions and functional skills

Develop a flexible framework to keep pace with the rapid changes in the workplace and technologies.


How IBM does it…


Skills Documentation

Identify entry level jobs– Validate US based demand

Summarize expertise to perform entry level jobs

Categorize expertise into learning portfolios

Associate products, models or tools with portfolios

Narrow down the skills inventory to the foundational skills for entire industry

Skills Mapping

Identify AAS degree pathways

Order skills by complexity– Technical Skills vs.

Professional Skills

Connecting skills to courses & curricula

Developing an integrated scope and sequence

Providing work-based professional development for school staff


Potential IBM US jobs for people with AAS degree

Hardware Development & Support - Technician in Development • Circuit Layout Design Specialist, Development Engineering Technician,

Development Product Engineering Technician, Hardware Test Technician, etc.

Manufacturing - Technician in Manufacturing• Equipment Maintenance Technician, Inventory Technician, Logistics Process

Technician, Manufacturing Engineering Technician, etc.

Manufacturing - Production Operations• Order Scheduler, Power Vehicle Maintenance Operator, Production Operator,

Quality Analyst, Field Support Analyst, Inventory Control Analyst, etc.

Product Services - Other Product Services• Remote Technical Support, Service Planning Representative, Software

Specialist, Support Center Representative, etc.

Technical Services - Other Technical Service• Computer Operator, Customer Service Representative, Data Center Specialist,

Deskside Support Representative, etc.

4June 17, 2013

Technical primary/secondary job categories with significant band 1-5 populations

© 2009 IBM CorporationExpertise Taxonomy06/17/13

Summarize job role expertise

Step 1: Identify entry level job roles requiring an AAS degree

Step 2: Summarize tasks that are required to perform entry level jobs

Example 1: Technical Support Representative

This role provides remote technical support assistance to clients and IBM technical personnel on multiple products in the high volume through high availability product environments. Technical Support Representatives receive and record incident related information, and using a variety of tools, techniques and procedures, select appropriate actions to resolve problems, and communicate the solution or action plan to the client or IBM service representative. They identify/recommend updates to knowledge-based systems and maintenance packages. They may also provide hardware or software technical support assistance to clients and IBM personnel in multi-vendor, multi-protocol networks/systems in the high availability product environment. They use professional knowledge and problem determination/problem source identification skills to resolve problems involving hardware, microcode, operating system, application programs, and network issues.

Example 2: Software Specialist

This role specializes in performing problem determination and problem source identification in software environments. Software specialists complete problem analysis, evaluation, recreation, and resolution of client reported problems. They use relevant problem management systems to search for known problems and to create new entries/update existing entries. They offer advice and guidance to clients regarding the use of software. They use IBM technical resources and tools to answer client questions and respond to clients requirements.


Documentation Structure

ExampleIBM Taxonomy

An individual Skill can reside in one or many Job Roles Skills can also reside at the Secondary or Primary Job

Level

Primary Job Category

Secondary Job Category

Job Role

Job Role Skill Sets

Skills

Application Developer

Services Specialist

IT Specialist

Application Developer: AIX/UNIX

Apply Knowledge of XML


Example

ApplicationDeveloper

Industry -Insurance

Product -WebSphere

Product -Java™

Product -Linux

Employee

Primary Job Category

Secondary Job

Category

Job Role Skill Sets

Job Role

IT Specialist

Services Specialist

Skills

Skills

Skills

Skills

Skills

Skills

Skills

Skills


Each of the skills is categorized into a theme:


Themes are used in our model to link learning portfolios to expertise to narrow down the skills inventory to the foundational skills for entire industry


Sample


Portfolio

Expertise

Tools


How IBM does it…


Skills DocumentationSkills Documentation

Identify entry level jobsIdentify entry level jobs– Validate US based demandValidate US based demand

Summarize expertise to Summarize expertise to perform entry level jobsperform entry level jobs

Categorize expertise into Categorize expertise into learning portfolioslearning portfolios

Associate products, models or Associate products, models or tools with portfoliostools with portfolios

Narrow down the skills Narrow down the skills inventory to the foundational inventory to the foundational skills for entire industryskills for entire industry

Skills Mapping

Identify AAS degree pathways

Order skills by complexity– Technical Skills vs.

Professional Skills

Connecting skills to courses & curricula

Developing an integrated scope and sequence

Providing work-based professional development for school staff

AAS Degree

Pathways


Year 6 Year 5 Year 4 Year 3 Year 2 Year 1

June

Stee

ring

Com

mitt

ee M

eetin

g

11

Year 1 Year 2 Year 5 Year 4 Year 3 Year 6 Year 1 Year 2 Year 1 Year 3 Year 2 Year 1 Year 4 Year 3 Year 2 Year 1 Year 5 Year 4 Year 3 Year 2 Year 1

Math and Literacy

Core Academic

Skills

Office Applications

Technical Skills

Professional Skills

Communication

Project ManagementEthics and Leadership

Computer Systems

Programming

Operating Systems

Database Systems

Critical Thinking & Problem Solving

Research & Analysis

Collaboration

Networking

Security

Digital Media

Ski

lls


Skills Corresponding Courses Additional Resources to Support Learning

Platforms:

•Apply knowledge of Unix/Linux

•Apply knowledge of Mac OSX

•Apply knowledge of storage products

•Apply knowledge of virtualization

•Apply knowledge of Windows Operating Systems

•Maintain desktops and workstations

CST 1204- Database Systems Fundamentals

CST 1215- Operating Systems Fundamentals

CST 2400- Computer Systems Management and Support

CST 2415- System Administration (UNIX/Linux)

CST 2404- System Administration (Windows)

IBM System Z Mainframe Competitions

Project Management:

• Planning, organizing, securing and managing resources to bring about the successful completion of specific project goals and objectives

• Project Tracking/Reporting/Delivery ProcessPlan ProjectsManage Project ChangeManage Cost/Revenue

Daily work-based learning course at P-TECH with emphasis on project-based learning

School-wide team challenges

Monthly work-based learning team projects at P-TECH

Business Process Modeling:

•Apply existing business processes to support business mission, ensure consistency, and measure effectiveness.

•Seek out opportunities to introduce process improvements, optimize attainment of key metrics and eliminate redundancy.

•Drive to achieve client objectives.

•Ensure business processes are in place to support achievement of objectives.

Virtual Enterprise course at P-TECH

Work-Readiness Seminars

Internships


Sample Work-Based Learning Scope and Sequence Overview


Annual Review

Professional

Development

Work-based Learning

Experiences

Technical

Skills

Degree

Pathways

Skills Mapping

Industry

Analysis

Job

Requirements

21st Century

Job Readiness

developing successful it professionals: skills mapping and the 9-14 model

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