developing the aos richard hilton business development manager approved operator scheme
TRANSCRIPT
DEVELOPING THE AOS
Richard Hilton
Business Development Manager
Approved Operator Scheme
A Difficult year…
• Tightening our Belts
• Uncertainty in the proposed legislation
AOS
•Higher profile – greater interest
•Membership Profile
•Changing
is Growing…
Developing the Code
•We can do this•A living document:
-Adaptable-Provides the best outcome
How does this work?
•ASAP
•Improvements to the Code
•Operators Guide
But it’s not all about the Code…
• We want to offer more
• Operator insurance
• PR assistance
• Legal helpline
• What do YOU want?
BPA Sector Research Project
• Contacted by Skyblue
• Completely confidential and anonymous
Benefits
• Authoritative voice when working with Government, other stakeholders and media
• Members can benchmark their business
• Future trends can be identified
• Members needs can be clarified
COMPLYING WITH THE CODE OF PRACTICE
Peter Beasley
Compliance Manager
Approved Operator Scheme
Compliance Team
• Who we are?
• The Compliance Manager’s Role?
Dealing with Complaints
• Sources of Complaints
• Process
What if I breach the Code...
Sanctions
• Why are they necessary
• Procedure
Future of Compliance
• Continuation of Annual Audits
• Legislation?
Reputation
“It takes many good deeds to build a good reputation, and only
one bad one to lose it.”
• Benjamin Franklin
THANKYOU
ANY QUEST IONS?