dewan bandaraya kuching utara - mpcrr.mpc.gov.my/data/lic-bpr-2014-10-13-11-37-10.pdf · dewan...
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Transformation · Innovation · Partnership
PEREKAYASAAN
DEWAN BANDARAYA KUCHING UTARA:
MENDUDUKI OCCUPATION
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
Project Title: To review the process time on the Issuance of Occupation Permit (O.P) from 30 working days to 14 working days
Business Case Opportunity Statement
Issuance of OP process takes 30 working days which required further reduce to meet and fulfill customers satisfaction.
Goal statement Project scope
• Goal: To reduce prossesing time from
30 working days to 14 working days.
• Improve customer satisfaction index.
• Financial Gain: -
• Metric : -
Process: Issuance of Occupation Permit (O.P) Start: Receive, register & compilation and process complete application.
End: Notify Submitting Person (SP) on the issuance of the
Occupation Permit.
Scope: All building project within DBKU’s jurisdiction.
Project Plan New Team Line-up
Phase Start End Champion: BLG DBKU
Define - - Project Owner: Mohamad Faisal Bin Haji Adenan
Measure - - Members: Ilias B. Hasan
Analyze - - Norezan Binti Ha’s
Improve - -
Control - -
Reducing the process time to fulfill the customers demand and the completed project can be legally occupied.
DEWAN BANDARAYA KUCHING UTARA
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
PEMETAAN PROSES ‘AS IS’ MENDUDUKI OCCUPATION
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
SWIMLANE APPLICATION FOR ISSUANCE OF OCCUPATION PERMIT (OP) (AS-IS)
DEWAN BANDARAYA KUCHING UTARA
1. Submit Application For
Issuance of OP (Form
E&F)And Supporting
Documents (5 min)
2. Received, Register And
Compilation. Set Date For
Site Inspection And Prepare
Notice To BOMBA
(20 min)
3. Sign Memo To VAL
For Outstanding Rate
(10 min)
4. Forward Plan To
External
Department
5. BOMBA
Inspection And
Report/Recommen
dation
6. Carry Out
Inspection And
Report
9. Update VAL
Recommendation/
Comment
(15 min)
10. Carry Out OP
Inspection And Prepare
Report/Recommendation
(200 min)
12. Prepare Non-
Compliance Letter
(10 min)
18. Issue
Notification
Letter To SP
(10 min)
20. Sorting
Out And
Notify SP To
Collect OP
(15 min) 13. Prepare OP
(10 min)
14.
Recommendation
For The Issuance
Of OP (10 min)
15. Approve For The Issuance
Of OP (10 min)
19. Received
Notification Letter And
Compliance/Rectification
Works (5 min)
21. Receive
OP
(5 min)
NO
YES
Comply?
SUBMITTING PERSON (SP)
EXTERNAL DEPARTMENT (BOMBA)
EXTERNAL DIVISION (ENV, ENG)
DH(VAL/RTG)
PT(BUILDING CONTROL)
TECHNICIAN
UH (BUILDING CONTROL)
DH(BLG)
DIRECTOR
7. E-mail
Notification To
ENE/ENG And
Forward Plan To
VAL
(15 min)
8. Check
Outstanding Rate
And Register
11. Compile
Recommendation/
Non-Compliance
Recommendation
(20 min)
16. Approve The OP (10 min)
17. Vetting
And Sign
Letter For SP
Compliance
(10 min)
10 min
940 min
0 min
950 min
480 min
6720 min
1440 min
960 min
120 min
120 min
1240 min
1440 min
470 min
470 min
470 min
470 min
470 min
470 min
470 min
470 min
Transformation · Innovation · Partnership
No. Aktiviti Value Analysis (Tandakan / )
Masa Proses
Masa Menunggu
Masa Diambil
VA BVA NVA minit minit minit
1 Submit application for issuance of OP (Form E&F) and supporting documents
/ 5 10 15
2 Receive, register and compilation. Set date for site inspection and prepare notice to BOMBA
/ 20 940 960
3 Sign memo to VAL for outstanding rate / 10 0 10
4 Forward plan to external department / 0 480 480
5 BOMBA inspection and report/recommendation / 0 6720 6720
6 Carry out inspection and report / 0 1440 1440
7 Email notification to ENV/ENG and forward plan to VAL / 15 120 135
8 Check outstanding rate and register / 0 960 960
9 Update VAL recommendation/comment / 15 120 135
10 Carry out OP inspection and prepare report/recommendation
/ 200 1240 1440
Value Analysis Menduduki Occupation (AS IS)
Transformation · Innovation · Partnership
No. Aktiviti
Value Analysis (Tandakan / )
Masa Proses
Masa Menunggu
Masa Diambil
VA BVA NVA minit minit minit
11 Compile recommendation/non-compliance recommendation
/ 20 1440 1460
12 Prepare non-compliance letter / 10 470 480
13 Prepare OP / 10 470 480
14 Recommendation for the issuance of OP / 10 470 480
15 Approve for the issuance of OP / 10 470 480
16 Approve the OP / 10 470 480
17 Vetting and sign letter for SP compliance / 10 470 480
18 Issue notification letter to SP / 10 470 480
19 Received notification letter and compliance/rectification works
/ 5 470 475
20 Sorting out and notify SP to collect OP / 15 470 485
21 Received OP / 5 470 475
Total 380 18170 18550
Value Analysis Menduduki Occupation (AS IS)
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
PEMETAAN PROSES CADANGAN PENAMBAHBAIKAN
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
SWIMLANE APPLICATION FOR ISSUANCE OF OCCUPATION PERMIT (OP) (AS-IS) - Penambahbaikan
DEWAN BANDARAYA KUCHING UTARA
1. Submit Application For
Issuance of OP (Form
E&F)And Supporting
Documents (5 min)
2. Received, Register And
Compilation. Set Date For
Site Inspection And Prepare
Notice To BOMBA
(20 min)
3. Sign Memo To VAL
For Outstanding Rate
(10 min)
4. Forward Plan To
External
Department
5. BOMBA
Inspection And
Report/Recommen
dation
6. Carry Out
Inspection And
Report
9. Update VAL
Recommendation/
Comment
(15 min)
10. Carry Out OP
Inspection And Prepare
Report/Recommendation
(200 min)
12. Prepare Non-
Compliance Letter
(10 min)
18. Issue
Notification
Letter To SP
(10 min)
20. Sorting
Out And
Notify SP To
Collect OP
(15 min) 13. Prepare OP
(10 min)
14.
Recommendation
For The Issuance
Of OP (10 min)
15. Approve For The Issuance
Of OP (10 min)
19. Received
Notification Letter And
Compliance/Rectification
Works (5 min)
21. Receive
OP
(5 min)
NO
YES
Comply?
SUBMITTING PERSON (SP)
EXTERNAL DEPARTMENT (BOMBA)
EXTERNAL DIVISION (ENV, ENG)
DH(VAL/RTG)
PT(BUILDING CONTROL)
TECHNICIAN
UH (BUILDING CONTROL)
DH(BLG)
DIRECTOR
7. E-mail
Notification To
ENE/ENG And
Forward Plan To
VAL
(15 min)
8. Check
Outstanding Rate
And Register
11. Compile
Recommendation/
Non-Compliance
Recommendation
(20 min)
16. Approve The OP (10 min)
17. Vetting
And Sign
Letter For SP
Compliance
(10 min)
10 min
940 min
0 min
950 min
480 min
6720 min
1440 min
960 min
120 min
120 min
1240 min
1440 min
470 min
470 min
470 min
470 min
470 min
470 min
470 min
470 min
REVAMPTION
Transformation · Innovation · Partnership
PEMETAAN PROSES ‘TO BE’ MENDUDUKI OCCUPATION
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
SWIMLANE APPLICATION FOR ISSUANCE OF OCCUPATION PERMIT (OP) (TO BE)
DEWAN BANDARAYA KUCHING UTARA
1. Submit Application For
Issuance of OP (Form F) Upon
Compliance To Verification And
Inspection (5 min)
2. Received, Register And
Compilation.
(10 min)
3. Recommendation For The
Issuance And Approval Of OP
(10 min)
SUBMITTING PERSON (SP)
EXTERNAL DEPARTMENT (BOMBA)
EXTERNAL DIVISION (ENV, ENG)
DH(VAL/RTG)
PT(BUILDING CONTROL)
TECHNICIAN
UH (BUILDING CONTROL)
DH(BLG)
DIRECTOR 4. Approve The OP (10 min)
10 min
10 min
240 min
5. Sorting, Photocopy And
Notify SP For Collection
(10 min)
6. Received OP
240 min
Transformation · Innovation · Partnership
Value Analysis Menduduki Occupation (TO BE)
/
No.
Aktiviti Value Analysis (Tandakan /)
Masa Proses
Masa Menunggu
Masa Diambil
VA BVA NVA minit minit minit
1 Submit application for issuance of OP (Form F) upon compliance to verification and inspection
/ 5 10 15
2 Received, register and compilation / 10 10 20
3 Recommendation for the issuance and approval of OP
/ 10 240 250
4 Approve the OP / 10 240 250
5 Sorting, photocopy and notify SP for collection / 10 0 10
6 Reveived OP / 0 0 0
Total 45 500 545
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
No. Perkara Sebelum Selepas
1. PE (Process Efficiency) ____% ____%
3 Masa keseluruhan proses _____BULAN _____BULAN
Perbandingan Sebelum dan Selepas
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
RINGKASAN PENEMUAN DAN CADANGAN PENAMBAHBAIKAN
Kelulusan Permohonan Menduduki Occupation
Item/Perkara Sebelum Projek Selepas
Projek Catatan/Isu
1. Asas Undang - Undang BUILDING ORDINANCE 1994 Sama
2. Piagam Pelanggan TIADA TIADA
3. Caj/Bayaran TIADA
TIADA
4. Nama Borang Borang G Sama
5. Tempoh Sahlaku TIADA TIADA
6. Pembaharuan TIADA Sama
Pengabungan Proses Kerja:
Arahan untuk pengeluaran
OP setelah pemeriksaan
dijalankan
Proses Kerja Yang Tidak
Diperlukan:
All verification and
inspection to be carried out
before submission of
application for the Issuance of
OP (Form F)
7. Agensi Yang Dirujuk BOMBA Sama
DEWAN BANDARAYA KUCHING UTARA
Transformation · Innovation · Partnership
RINGKASAN PENEMUAN DAN CADANGAN PENAMBAHBAIKAN
Kelulusan Permohonan Menduduki Occupation
Item/Perkara Sebelum Projek Selepas Projek Catatan/Isu
8. Keperluan Dokumen
Sokongan
COVERING LETTER BORANG E (ARKITEK) BORANG E (JURUTERA) BORANG F (JURUTERA) AS BUILT DRAWING (JIKA BERKENAAN) GAMBAR PROJEK SIAP WARRANTY SEPTIC TANK ROAD CERTIFICATION DARIPADA BAHAGIAN ENG (JIKA BERKENAAN) MEMO SOKONGAN KELULUSAN BAHAGIAN ENV (JIKA BERKENAAN) CUKAI TAKSIRAN HARTANAH DARIPADA BAHAGIAN VAL BOMBA
COVERING LETTER BORANG E (ARKITEK) BORANG E (JURUTERA) BORANG F (JURUTERA) AS BUILT DRAWING (JIKA BERKENAAN) GAMBAR PROJEK SIAP WARRANTY SEPTIC TANK ROAD CERTIFICATION DARIPADA BAHAGIAN ENG (JIKA BERKENAAN) MEMO SOKONGAN KELULUSAN BAHAGIAN ENV (JIKA BERKENAAN) CUKAI TAKSIRAN HARTANAH DARIPADA BAHAGIAN VAL BOMBA
14 DEWAN BANDARAYA KUCHING UTARA