dhss civic innovation and design overview
TRANSCRIPT
Civic Innovation and Design“Business change is behavioral
change”
Why?50% of all management decisions fail. One of the major reasons for failure prone decisions is over-reliance on intuition, which is highly susceptible to bias and personal blind spots. In the absence of data, anyone’s opinion is as good as anyone else’s – but usually the highest ranking opinion wins. Remember, one accurate measurement is worth a thousand opinions. When time and resources are finite we want to increase our decision making batting average.
Skills and Paths• The two keys to implementing organizational
improvement are:o Valid business strategies.o Valid behavioral strategies.
Tools and TechniquesBusiness Strategies:
Six SigmaLean Management PrinciplesCritical to Quality Trees and MapsProcess Mapping/Activity Networks/Affinity DiagramsBalanced ScorecardsData Collection PlansQuality Team Building (Quality Acceptance)Kaizen and KataBaldrige
Behavioral Strategies:Leadership CoachingValues Based Performance PlanningMotivational InterviewingReflective ListeningDouble-Loop LearningMindfulness TrainingSelf Directed Learning StrategiesHuman Centered DesignBehavioral Economics
Teams and Dialogue
Behavioral and Business
Tools and Strategies
“It’s not enough to be busy; so are the ants. The question is: what are we busy about?” - Henry David Thoreau
Purpose and Learning• Self Organized Learning Environments (SOLE)
“Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is another way, if only he could stop bumping for a moment and think of it. And then he feels that perhaps there isn't.”
Goals and Objectives
• Quantitative:o Measure of cost savings
(efficiency) achieved: initial target of $1 million through streamlining and improving existing processes.
• Qualitative:o Measure of
attitudinal/behavioral change toward performance measurement: baseline % improvement after 12 month periods.
Alignment and Interactivity
Goals and Objectives
Plans and Activities
Performance Plans and Reviews
Voice of the Customer
Thoughts…
