dianova quality treament ifngo macau 2017

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Dianova Portugal Benefits of Quality on Addiction Treatment 27th IFNGO WORLD CONFERENCE | 6-8 November | Macau

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Dianova Network Formed by a group of non-profit associations and foundations in 4 continents, is specialized in developing a wide array of social programmes.

Norway

Romenia

Congo Togo

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29%

21%

50%

Education and Training

Addiction treatment and prevention

Social, humanitarian and community services

Beneficiaries 22.349 39 Structures 20 More than different programmes

Dianova Network 2016 Outcomes at a Glance

Staff Members (W: 53%, M: 47%)

587

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Dianova Portugal

AREAS OF INTERVENTION

Prevention and Health Promotion

Addiction Treatment

Socio-professional Reintegration

Psychosocial Support

Training and Project Management

COOPERATION COLLABORATION

Social Economy Agent of Social Innovation Promoter of Organizational Transformation and CSR

Member of Dianova Network

Publicly recognised as Private Institution of Social Solidarity, Public Utility Association and Non-Governmental Organisation for Development.

PROTOCOLS & PARTNERSHIPS

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Dianova Portugal | Certifications & Accreditations

ISO 9001:2008 Quality Management

System in the Addictions Treatment and Rehab

Centre of Quinta das Lapas 1st in Portugal | Since 2005

Certified & Accredited Training Organization

DGERT – MSESS (Ministry of Employment) & CCPFC - ME

(Ministry of Education) | Since 2012 and 2017

Honorable Mention at the 11th Award Edition

“Equality is Quality” category Social Economy (Ministry of Social Affairs)

| 2015

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Dianova Portugal in numbers 2016

6

Facilities

30

Staff Members

14.048

Programs and Initiatives

Beneficiaries

1.367.868

Internet Addiction Campaign Outreach

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Treatment and Rehab Centre of Quinta das Lapas Clinical Approach

PROGRAMMES CHARACTERISTICS

SERVICE & ACTIVITIES

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Treatment and Rehab Centre of Quinta das Lapas Programmes Typology

Drug Addiction Treatment

Alcohol Addiction Treatment

Internet Addiction Treatment

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Treatment and Rehab Centre of Quinta das Lapas Residential Programme

Assessment interview

Gathering of relevant medical information

The programmes entails 3 progressive stages with defined objectives and duration. There are regular evaluations in order to monitor individual progress and set intervention strategies.

Pre-Admission Integration Consolidation Pre-

reintegration

1st STAGE 2nd STAGE 3rd STAGE* *Foreign inpatients do not complete this stage of the

programme in Portugal. This treatment stage takes

place in the country of origin.

Continuous Evaluation

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Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities

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Treatment and Rehab Centre of Quinta das Lapas Areas | Facilities | Activities

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Treatment and Rehab Centre of Quinta das Lapas Quality Management System

First private health unit of drug addiction treatment in Portugal to

implement a certified Quality Management System ISO

9001:2008 within the scope of Drug Addicts Rehabilitation and

Reintegration

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SGQ - TCQL

REINTEGRATION

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EQUIPMENT MAINTENANCE

EVALUATION PURCHASE

HACCP


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Treatment and Rehab Centre of Quinta das Lapas Results 2016 | QMS

38%

30% 32%

[30-39] [40-49] Other

Age

85%

15%

Gender

Men

70 PEOPLE

80%

51%

At least 3 months

More than 6 months

Retention Rate

5%

15% 15% 20%

45%

< 5 years [6-10 years] [11-15 years] [16-20 years] < 20 yeas

Consumption Time

37%

11%

52%

Hepatitis C HIV No Illness

Health Associated Problems

36%

23%

17%

11% 13%

Cocaine Alcohol Heroin Cannabis Other Subst.

Substance

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Treatment and Rehab Centre of Quinta das Lapas Global Results 2005-2016 | QMS

2016

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For the Organization’s: Enhance the commitment of Everyone’s responsibility. Maintain and improve the effectiveness and adequacy of the QMS, by highlighting areas with potential for improvement. Increase motivation and participation of staff and improves’ resources management. Gain access within EU and overseas by the recognition of these ISO standards as Premium

Treatment and Rehab Centre of Quinta das Lapas Benefits| QMS

For the Beneficiaries: Reduce /eliminate complaints Improve Satisfaction Increase loyalty as their needs and expectations are continually met, leading to more service opportunities.

Within the Society: Increase Families’ reliability and trustworthiness on services provided Enhance trust and reputation of services provided among External Stakeholders

“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful

execution; it represents the wise choice of many alternatives.”

W. Foster

Thank you

DIANOVA PORTUGAL Quinta das Lapas

2565-517 Monte Redondo Torres Vedras Portugal

Tel.: +351 261 312 300

Corporate Communication Director [email protected]

dianova quality treament ifngo macau 2017

Healthcare