digital resources for staff and supporters

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Caroline Ledger, Parkinson's UK Digital Communications on a Shoestring Conference, 13 October 2010. www.charitycomms.org.uk/events

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Page 1: Digital resources for staff and supporters
Page 2: Digital resources for staff and supporters

Today

• Introductions

• A bit of background

• Tools and resources

• Questions and discussion

Page 3: Digital resources for staff and supporters
Page 4: Digital resources for staff and supporters

• Every hour, someone is told they have

Parkinson’s. Because we’re here, no one has to

face Parkinson’s alone.

• As the UK’s Parkinson’s support and research charity we’re

leading the work to find a cure, and to improve life for everyone

affected by Parkinson’s.

• We have 34,000 members, 330 local groups run by volunteers,

and 300 staff - 200 of which are based at home.

• We are dependent on voluntary donations. 50% of our income

is from legacies.

• In April 2010 we became Parkinson’s UK.

Page 5: Digital resources for staff and supporters
Page 6: Digital resources for staff and supporters

Lot’s of people don’t understand Parkinson’s

properly.

1 in 7 people incorrectly think only older

people get Parkinson’s, and that people under

40 cannot get the disease.

Lots of people haven’t heard of us or know that we

can help.

The Parkinson’s Disease Society only has 1%

public awareness and only 5% of people say

they have seen our old logo.

Page 7: Digital resources for staff and supporters

We don’t reach everybody that we should.

There are 120,000 people living with

Parkinson’s in the UK, and yet we only have

30,000 members.

We must increase our income by raising more than

£27million by the end of 2014. That’s an 11%

increase per year, and means inspiring lots

more people to support us.

Page 8: Digital resources for staff and supporters
Page 9: Digital resources for staff and supporters

Phase 1 – Research(March to May)

We carried out research to find out how much we needed to

change. This included interviews and focus groups with all our

audiences.

• We didn’t have a clear vision and found out that

everyone explained the society in a different way.

• People didn’t like our name. Some people didn’t like the word

“disease” because it sounded off-putting or contagious. Others

felt the word “society” was old fashioned or sounded exclusive.

• Some people criticised the culture of the charity for being

divided, slow and “a bit dusty”. Like a plodding hippo rather than a

fast-paced fox.

Page 10: Digital resources for staff and supporters

Phase 2 – Brand Development(May – July)

• Next we defined our vision, mission and values, and

developed options for a new name and strapline.

• These were tested with all our audiences (reference groups)

before being agreed by the Board.

Page 11: Digital resources for staff and supporters

Phase 3 – Creative development(July – October)

• We started by doing an audit of the current identity and style

of language (tone of voice).

• We designed three options for the brand (logos, colours,

typography and photography) and tested them with the same

reference groups from stage two.

• We then chose one route on the basis of the feedback –

developed it further – and got approval from our Board.

Page 12: Digital resources for staff and supporters
Page 13: Digital resources for staff and supporters

How did we engage and involve

people?

• Not the “B” word!

• We used open and honest communications through all

available channels from the outset, and at every stage.

• This included presentations at the beginning about what a

brand was and why we were re-branding.

Page 14: Digital resources for staff and supporters
Page 15: Digital resources for staff and supporters

We produced

• Videos

• Online

• Word templates

• Other templates

• Artwork

• Brand guidelines

• Photo library

Page 16: Digital resources for staff and supporters

We involved our staff and supporters in the project all the way

through, including at our AGM in September

Embedded Video clip

Page 17: Digital resources for staff and supporters

We made a follow up video following the creative development to

explain our new visual identity.

Embedded Video clip

Page 18: Digital resources for staff and supporters

Online

Page 19: Digital resources for staff and supporters
Page 20: Digital resources for staff and supporters
Page 21: Digital resources for staff and supporters

Photo library

Page 22: Digital resources for staff and supporters
Page 23: Digital resources for staff and supporters
Page 24: Digital resources for staff and supporters

Get in touch

Caroline Ledger

[email protected]

020 7963 9331