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Digital Transformation StudyTablulated Industry Results
This document contains the tabulated vertical industry results from a global survey of IT and business executives on the topics of Digital Transformation, DevOps and APIs, commissioned by CA Technologies and conducted by the industry analyst firm Freeform Dynmics in August, 2015.
A total 1,442 surveys were completed in the following countries: United States, Canada, Brazil, France, Germany, Italy, Spain, Switzerland, United Kingdom, Australia, China, India, Hong Kong, Japan, Singapore and South Korea. The survey covered the following vertical industries:
• Automotive • Consumer Electronics • Consumer Packaged Goods • Financial Services • Healthcare
• Public Sector • Retail • Telecom • Utilities/Energy
In addition to the basic demographic questions, there are 33 survey questions organized into the following sections:
Section 1: Demographics
Section 2: Digital Transformation
Section 3: Adoption and use of DevOps
Section 4: Adoption and use of APIs
Section 5: Pulling all the areas together
Averages for Banded Questions
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Section 1: Demographics 6
Geography 7
Industry Sector 8
Organization Size - Private 9
Organization Size - Public 10
Which of the following best describes your role? 11
How much are you involved in the following? (Department/Function) 12
How much are you involved in the following? (Role) 16
Would you align your perspective more with the Software Development or IT Operations function? 20
Section 2: Digital Transformation 21
How is digital transformation of the kind we have described generally taking place in your organization? 22
Who takes the lead on driving digital initiatives in your organization, or is likely to do so in the future? 23
Do you have any planned or ongoing digital initiatives in any of the following areas? 24
How would you sum up the role of the following in relation to customer engagement and/or market development? 28
Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? 31
What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? 35
Table of Contents
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Section 3: Adoption and Use of DevOps 40
How would you sum up your knowledge of DevOps based on our description above? 41
How would you characterise your organization’s current level of DevOps activity? 42
Have any of the following been drivers of DevOps adoption, or might they become so in the future? 43
How much have you looked for the following from your use of DevOps, or might you do so in the future? 47
Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? 51
Who do you see as being mostly responsible for the following now (if you are already active) or in the future (if you are not)? 56
How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? 59
How would you sum up the status of your progress in these areas in relation to your DevOps activity? 64
And roughly what are the current levels of the following compared to the situation before DevOps? 69
Table of Contents
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Section 4: Adoption and Use of APIs 74
How would you sum up your knowledge of APIs based on our description above? 75
How would sum up your use of APIs in relation to the following? 76
How would you sum up your emphasis on the following types of API in particular? 79
Have any of the following been drivers of API activity, or might they become so in the future? 81
How much have you looked for the following from your API initiatives, or might you do so in the future? 85
Are you comfortable answering some additional questions on APIs? 89
Do you have any of the following in place to support your use of APIs? 90
Have you implemented specific API security measures to protect against the following? 95
How would you sum up the level of importance and challenge associated with the following API related activities? 98
And how would you sum up the status of your progress in these areas in relation to API delivery? 103
And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? 108
Table of Contents
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Section 5: Pulling it All Together 112
How much would you say your digital initiatives have benefited the business to date in the following areas? 113
And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? 116
What percent of your overall IT spending is devoted to your digital initiatives now, and what do you expect it to be in three years? 120
To help us put some of your answers to this questionnaire into perspective, approximately how much has your organization’s revenue and profit grown over the last year? 122
And how much of your revenue would you estimate came from new business lines (< 12 months old) last year, and what would you expect in 3 years? 124
Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? 126
And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? 131
Averages for Banded Questions 136
Table of Contents
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Section 1: Demographics
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Geography
CountryPercent Value
USA 14% 201
China 8% 113
India 7% 95
Germany 6% 92
Switzerland 6% 86
Italy 6% 85
Singapore 6% 85
Australia 6% 85
France 6% 84
Brazil 6% 82
Spain 6% 80
Japan 6% 80
Hong Kong 6% 80
UK 5% 79
South Korea 5% 77
Canada 3% 38
Grand Total 100% 1442
Section 1: Demographics
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Industry Sector Sorted by value
SectorPercent Value
Consumer packaged goods 12% 173
Retail 12% 166
Financial services 11% 162
Telecoms 11% 162
Utilities and energy 11% 160
Consumer Electronics 11% 159
Automotive 11% 157
Healthcare 11% 156
Public sector 10% 147
Grand Total 100% 1442
Section 1: Demographics
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Section 1: Demographics
Organization Size - Private Sector
Summary LevelOverall
$100m to $250m $250m to $500m $500m to $999m $1B to $1.9B $2B to $4.9B $5B to $9.9B $10 billion or more
1% 2% 22% 27% 19% 14% 15%
By Industry Segment$100m to $250m $250m to $500m $500m to $999 m $1B to $1.9B $2B to $4.9B $5B to $9.9B $10 billion or more
1% 1% 22% 27% 17% 14% 18%
Financial services 0% 2% 23% 24% 18% 17% 15%
Automotive 1% 1% 20% 28% 21% 11% 18%
Consumer packaged goods 2% 2% 22% 21% 20% 14% 20%
Utilities and energy 1% 3% 24% 28% 18% 12% 14%
Healthcare 1% 3% 27% 28% 17% 15% 9%
Consumer Electronics 0% 0% 21% 33% 18% 12% 16%
Retail 0% 1% 25% 28% 22% 8% 16%
Telecoms 0% 1% 16% 30% 15% 25% 12%
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Organization Size - Public Sorted by $10 billion or more
Summary LevelOverall
$10B or more $5B to $9.9B $2B to $4.9B $1B to $1.9B $500m to $999m $250m to $500m $100m to $250m
18% 14% 17% 27% 22% 1% 1%
By Industry SegmentPublic sector
$10B or more $5B to $9.9B $2B to $4.9B $1B to $1.9B $500m to $999m $250m to $500m $100m to $250m
1% 1% 22% 27% 17% 14% 18%
Section 1: Demographics
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Which of the following best describes your role? Sorted by: Senior IT executive, Head of IT, CIO, or similar
Summary LevelOverall
Senior IT executive, Head of IT, CIO, or similar
IT manager, Head of function/team within IT, or similar
Other IT professional
Senior business executive (‘C’ level)
Business manager (Head of department, function, etc)
Other business professional
Digital business specialist (chief digital officer, product manager, program manager, etc)
37% 25% 8% 7% 14% 7% 2%
By Industry Segment
Senior IT executive, Head of IT, CIO, or similar
IT manager, Head of function/team within IT, or similar
Other IT professional
Senior business executive (‘C’ level)
Business manager (Head of department, function, etc)
Other business professional
Digital business specialist (chief digital officer, product manager, program manager, etc)
Telecoms 48% 23% 12% 5% 7% 3% 1%
Consumer Electronics 43% 26% 4% 6% 13% 7% 1%
Retail 40% 24% 4% 5% 18% 6% 2%
Financial services 38% 26% 7% 6% 10% 10% 2%
Consumer packaged goods 36% 25% 6% 10% 13% 6% 4%
Healthcare 35% 14% 6% 8% 25% 9% 3%
Automotive 35% 31% 10% 5% 11% 6% 3%
Utilities and energy 33% 33% 10% 8% 11% 5% 1%
Public sector 26% 21% 15% 9% 14% 11% 4%
Section 1: Demographics
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How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementSummary LevelOverall Summary
Extensive involvement Some involvement No involvement
Customer service 59% 31% 10%
Business operations or logistics 52% 31% 17%
Sales, marketing or business development 48% 31% 21%
Risk and compliance 46% 35% 19%
Overall business strategy and planning 43% 35% 21%
Product research and development 36% 32% 32%
IT strategy and planning 32% 41% 27%
Enterprise architecture 27% 35% 38%
By Industry SegmentAutomotive
Extensive involvement Some involvement No involvement
Customer service 61% 29% 11%
Sales, marketing or business development 55% 29% 16%
Business operations or logistics 50% 37% 13%
Overall business strategy and planning 45% 47% 8%
IT strategy and planning 42% 37% 21%
Risk and compliance 42% 34% 24%
Product research and development 39% 32% 29%
Enterprise architecture 37% 34% 29%
Consumer packed goods
Extensive involvement Some involvement No involvement
Customer service 51% 33% 16%
Sales, marketing or business development 44% 35% 21%
Risk and compliance 37% 40% 23%
Overall business strategy and planning 35% 42% 23%
Product research and development 32% 30% 39%
Business operations or logistics 32% 51% 18%
IT strategy and planning 30% 47% 23%
Enterprise architecture 25% 42% 33%
Section 1: Demographics
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How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementUtilities and energy
Extensive involvement Some involvement No involvement
Overall business strategy and planning 67% 18% 15%
Sales, marketing or business development 64% 18% 18%
Business operations or logistics 62% 28% 10%
Customer service 56% 41% 3%
Risk and compliance 56% 28% 15%
IT strategy and planning 44% 36% 21%
Product research and development 41% 28% 31%
Enterprise architecture 38% 31% 31%
Financial services
Extensive involvement Some involvement No involvement
Customer service 57% 33% 11%
Business operations or logistics 54% 28% 17%
Risk and compliance 46% 28% 26%
Overall business strategy and planning 39% 37% 24%
Sales, marketing or business development 39% 43% 17%
IT strategy and planning 35% 37% 28%
Product research and development 35% 37% 28%
Enterprise architecture 26% 30% 43%
Healthcare
Extensive involvement Some involvement No involvement
Customer service 60% 30% 10%
Risk and compliance 57% 29% 14%
Business operations or logistics 54% 26% 20%
Overall business strategy and planning 46% 34% 20%
Sales, marketing or business development 46% 30% 24%
Product research and development 41% 27% 31%
IT strategy and planning 31% 36% 33%
Enterprise architecture 20% 39% 41%
Section 1: Demographics
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How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementConsumer Electronics
Extensive involvement Some involvement No involvement
Business operations or logistics 63% 28% 9%
Customer service 60% 30% 9%
Risk and compliance 60% 23% 16%
Sales, marketing or business development 47% 40% 14%
Overall business strategy and planning 44% 28% 28%
Product research and development 35% 42% 23%
Enterprise architecture 30% 33% 37%
IT strategy and planning 26% 58% 16%
Public sector
Extensive involvement Some involvement No involvement
Customer service 63% 27% 11%
Business operations or logistics 61% 18% 21%
Overall business strategy and planning 39% 34% 27%
Sales, marketing or business development 38% 23% 39%
Risk and compliance 38% 43% 20%
Product research and development 34% 30% 36%
IT strategy and planning 27% 36% 38%
Enterprise architecture 27% 34% 39%
Retail
Extensive involvement Some involvement No involvement
Customer service 66% 26% 8%
Sales, marketing or business development 51% 32% 17%
Business operations or logistics 47% 34% 19%
Overall business strategy and planning 38% 36% 26%
Risk and compliance 30% 47% 23%
Product research and development 28% 28% 43%
IT strategy and planning 23% 43% 34%
Enterprise architecture 17% 30% 53%
Section 1: Demographics
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How much are you involved in the following? (Department/Function) Sorted by: Extensive involvementTelecoms
Extensive involvement Some involvement No involvement
Sales, marketing or business development 56% 33% 11%
Business operations or logistics 56% 30% 15%
Customer service 52% 37% 11%
Risk and compliance 52% 37% 11%
IT strategy and planning 48% 41% 11%
Overall business strategy and planning 44% 44% 11%
Product research and development 44% 37% 19%
Enterprise architecture 37% 41% 22%
Section 1: Demographics
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How much are you involved in the following? (Role) Sorted by: Extensive involvementSummary LevelOverall Summary
Extensive involvement Some involvement No involvement
IT strategy and planning 81% 16% 3%
IT operations (platform provisioning, admin, monitoring, etc) 80% 17% 3%
IT Security 78% 19% 4%
Software development (including design, build, test, etc) 72% 22% 6%
Software release management 71% 23% 6%
Overall business strategy and planning 68% 25% 7%
Product research and development 66% 23% 11%
Enterprise architecture 64% 27% 9%
By Industry SegmentAutomotive
Extensive involvement Some involvement No involvement
IT strategy and planning 74% 19% 7%
IT operations (platform provisioning, admin, monitoring, etc) 73% 22% 5%
IT Security 72% 18% 10%
Software development (including design, build, test, etc) 68% 24% 8%
Overall business strategy and planning 66% 24% 9%
Software release management 66% 27% 7%
Product research and development 65% 22% 13%
Enterprise architecture 61% 30% 8%
Consumer packaged goods
Extensive involvement Some involvement No involvement
IT strategy and planning 84% 14% 3%
IT operations (platform provisioning, admin, monitoring, etc) 83% 16% 2%
IT Security 81% 18% 1%
Software release management 69% 25% 6%
Overall business strategy and planning 67% 28% 5%
Software development (including design, build, test, etc) 66% 28% 5%
Enterprise architecture 65% 27% 9%
Product research and development 60% 28% 12%
Section 1: Demographics
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How much are you involved in the following? (Role) Sorted by: Extensive involvementUtilities and energy
Extensive involvement Some involvement No involvement
IT strategy and planning 80% 16% 4%
IT Security 78% 18% 4%
IT operations (platform provisioning, admin, monitoring, etc) 76% 20% 4%
Software development (including design, build, test, etc) 74% 20% 6%
Software release management 70% 22% 7%
Overall business strategy and planning 63% 32% 5%
Product research and development 60% 26% 14%
Enterprise architecture 56% 32% 12%
Financial services
Extensive involvement Some involvement No involvement
IT strategy and planning 84% 15% 2%
IT operations (platform provisioning, admin, monitoring, etc) 82% 15% 3%
Software release management 79% 18% 3%
IT Security 79% 18% 3%
Software development (including design, build, test, etc) 78% 18% 4%
Overall business strategy and planning 72% 21% 7%
Enterprise architecture 69% 26% 5%
Product research and development 68% 28% 4%
Healthcare
Extensive involvement Some involvement No involvement
IT operations (platform provisioning, admin, monitoring, etc) 85% 15% 0%
IT strategy and planning 84% 15% 1%
IT Security 79% 20% 1%
Software development (including design, build, test, etc) 77% 17% 6%
Enterprise architecture 66% 27% 7%
Software release management 65% 33% 2%
Product research and development 64% 28% 8%
Overall business strategy and planning 63% 31% 6%
Section 1: Demographics
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How much are you involved in the following? (Role) Sorted by: Extensive involvementConsumer Electronics
Extensive involvement Some involvement No involvement
IT strategy and planning 87% 12% 1%
IT operations (platform provisioning, admin, monitoring, etc) 83% 16% 2%
Overall business strategy and planning 78% 15% 7%
IT Security 78% 18% 4%
Software development (including design, build, test, etc) 75% 20% 5%
Software release management 74% 20% 6%
Product research and development 72% 22% 7%
Enterprise architecture 68% 24% 8%
Public sector
Extensive involvement Some involvement No involvement
IT operations (platform provisioning, admin, monitoring, etc) 79% 16% 4%
IT Security 74% 22% 4%
IT strategy and planning 71% 23% 5%
Software development (including design, build, test, etc) 68% 21% 11%
Software release management 64% 25% 11%
Overall business strategy and planning 60% 30% 10%
Enterprise architecture 55% 31% 14%
Product research and development 55% 26% 19%
Retail
Extensive involvement Some involvement No involvement
IT strategy and planning 84% 14% 2%
IT operations (platform provisioning, admin, monitoring, etc) 84% 12% 4%
IT Security 79% 19% 2%
Software release management 74% 20% 5%
Software development (including design, build, test, etc) 73% 24% 4%
Product research and development 70% 20% 10%
Overall business strategy and planning 67% 27% 6%
Enterprise architecture 67% 26% 7%
Section 1: Demographics
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How much are you involved in the following? (Role) Sorted by: Extensive involvementTelecoms
Extensive involvement Some involvement No involvement
IT strategy and planning 81% 16% 3%
IT Security 79% 19% 2%
Product research and development 79% 12% 10%
IT operations (platform provisioning, admin, monitoring, etc) 76% 22% 1%
Overall business strategy and planning 74% 18% 8%
Software development (including design, build, test, etc) 73% 21% 6%
Software release management 71% 24% 5%
Enterprise architecture 64% 24% 11%
Section 1: Demographics
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Section 1: Demographics
Would you align your perspective more with the Software Development or IT Operations function? Sorted by: Software Development (including software design, build, test, etc)
Summary LevelOverall
Software Development (including software design, build, test)
IT Operations (including platform design, provisioning, admin)
Both (I have a cross-function perspective) Neither (not my areas)
19% 28% 52% 1%
By Industry SegmentSoftware Development (including software design, build, test)
IT Operations (including platform design, provisioning, admin)
Both (I have a cross-function perspective) Neither (not my areas)
Automotive 25% 32% 39% 3%
Consumer Electronics 23% 21% 53% 3%
Telecoms 20% 27% 53% 1%
Consumer packaged goods 20% 32% 48% 0%
Retail 19% 23% 58% 0%
Utilities and energy 17% 31% 50% 2%
Financial services 17% 22% 61% 0%
Public sector 16% 34% 48% 1%
Healthcare 12% 33% 56% 0%
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Section 2: Digital TransfomationDefinition of Digital Transformation used in the survey“Digital transformation” is about exploiting modern technology and communications to transform one or more key aspects of your business. This is often associated with customer engagement, but could also be concerned with transforming your core business processes, your workforce, or the way you engage with suppliers and partners. Digital techniques can also be used to simply enhance and optimize the way you do things.
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How is digital transformation of the kind we have described generally taking place in your organization? Sorted by: As a coordinated strategic program
Summary LevelOverall
As a coordinated strategic program
Via separate, discrete initiatives (not always coordinated)
We use digital more to enhance rather than transform our business
Little or no digital activity
N/A – Digital is a fundamental part of everything we do Unsure
55% 17% 20% 2% 4% 3%
By Industry Segment
As a coordinated strategic program
Via separate, discrete initiatives (not always coordinated)
We use digital more to enhance rather than transform our business
Little or no digital activity
N/A – Digital is a fundamental part of everything we do Unsure
Telecoms 66% 15% 12% 0% 5% 2%
Financial services 65% 14% 16% 1% 3% 2%
Automotive 57% 15% 18% 1% 4% 4%
Utilities and energy 55% 22% 21% 1% 1% 1%
Public sector 54% 13% 22% 1% 7% 3%
Consumer Electronics 53% 18% 25% 1% 3% 2%
Retail 52% 14% 26% 1% 3% 4%
Consumer packaged goods 48% 21% 21% 4% 3% 3%
Healthcare 47% 19% 20% 4% 5% 4%
Section 2: Digital Transformation
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Who takes the lead on driving digital initiatives in your organization, or is likely to do so in the future? Sorted by: CEO/main board
Summary LevelOverall
CEO/main board CMO/marketing CIO/ITCOO/Business operations
Dedicated ‘C’ level executive (e.g. Chief Digital Officer)
Cross functional team(s)
No one driving overall Unsure
24% 8% 39% 9% 10% 8% 1% 2%
By Industry Segment
CEO/main board CMO/marketing CIO/ITCOO/Business operations
Dedicated ‘C’ level executive (e.g. Chief Digital Officer)
Cross functional team(s)
No one driving overall Unsure
Telecoms 31% 8% 39% 2% 10% 8% 1% 0%
Automotive 30% 8% 35% 11% 6% 8% 1% 1%
Retail 27% 10% 35% 12% 10% 4% 0% 2%
Consumer packaged goods 27% 8% 34% 6% 14% 8% 2% 1%
Consumer Electronics 24% 8% 42% 8% 7% 8% 1% 3%
Financial services 22% 8% 44% 7% 8% 9% 1% 1%
Healthcare 21% 6% 35% 7% 12% 12% 3% 4%
Utilities and energy 18% 10% 43% 15% 5% 8% 0% 1%
Public sector 15% 7% 41% 14% 14% 7% 1% 2%
Section 2: Digital Transformation
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Do you have any planned or ongoing digital initiatives in any of the following areas? Sorted by: Ongoing/recent initiative
Summary LevelOverall Summary
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Customer services 48% 35% 7% 4% 7%
Workforce efficiency/effectiveness 44% 33% 10% 5% 8%
Sales and marketing 44% 33% 9% 7% 7%
Product/service development 44% 36% 7% 5% 7%
Operations/delivery 43% 38% 8% 5% 6%
Supplier/partner integration 37% 37% 12% 6% 8%
By Industry SegmentAutomotive
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Product/service development 47% 31% 7% 8% 8%
Workforce efficiency/effectiveness 46% 28% 9% 8% 9%
Operations/delivery 45% 36% 8% 3% 9%
Customer services 45% 36% 8% 4% 7%
Sales and marketing 44% 31% 10% 7% 8%
Supplier/partner integration 34% 42% 15% 4% 6%
Consumer packaged goods
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Sales and marketing 44% 34% 9% 8% 5%
Customer services 43% 38% 12% 3% 4%
Product/service development 40% 40% 8% 8% 4%
Operations/delivery 40% 43% 7% 8% 2%
Workforce efficiency/effectiveness 34% 38% 17% 5% 7%
Supplier/partner integration 30% 38% 19% 5% 8%
Section 2: Digital Transformation
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Do you have any planned or ongoing digital initiatives in any of the following areas? Sorted by: Ongoing/recent initiative
Utilities and energy
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Customer services 53% 36% 5% 3% 4%
Sales and marketing 48% 37% 8% 4% 4%
Workforce efficiency/effectiveness 48% 35% 8% 6% 3%
Operations/delivery 42% 39% 10% 5% 4%
Product/service development 41% 43% 8% 3% 5%
Supplier/partner integration 40% 41% 10% 6% 3%
Financial services
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Customer services 52% 30% 4% 6% 8%
Operations/delivery 51% 30% 9% 7% 3%
Product/service development 50% 35% 6% 3% 6%
Sales and marketing 49% 31% 8% 6% 6%
Workforce efficiency/effectiveness 48% 31% 8% 6% 7%
Supplier/partner integration 38% 39% 11% 6% 6%
Healthcare
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Customer services 47% 33% 6% 4% 10%
Operations/delivery 44% 31% 10% 5% 10%
Workforce efficiency/effectiveness 44% 35% 10% 6% 6%
Product/service development 42% 36% 10% 6% 6%
Supplier/partner integration 40% 33% 10% 10% 8%
Sales and marketing 38% 36% 10% 9% 6%
Section 2: Digital Transformation
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Do you have any planned or ongoing digital initiatives in any of the following areas? Sorted by: Ongoing/recent initiative
Consumer Electronics
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Customer services 51% 35% 4% 3% 7%
Sales and marketing 49% 34% 8% 4% 5%
Product/service development 47% 36% 6% 7% 4%
Operations/delivery 45% 38% 8% 3% 5%
Workforce efficiency/effectiveness 45% 36% 10% 4% 4%
Supplier/partner integration 40% 37% 9% 7% 8%
Public sector
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Customer services 48% 29% 12% 4% 7%
Workforce efficiency/effectiveness 46% 34% 8% 4% 8%
Product/service development 42% 33% 9% 7% 9%
Operations/delivery 38% 38% 7% 9% 8%
Sales and marketing 37% 24% 12% 14% 12%
Supplier/partner integration 33% 32% 16% 10% 9%
Retail
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Sales and marketing 49% 32% 6% 4% 9%
Customer services 47% 37% 5% 5% 5%
Workforce efficiency/effectiveness 46% 30% 8% 6% 10%
Operations/delivery 45% 41% 7% 4% 4%
Supplier/partner integration 39% 36% 11% 6% 9%
Product/service development 38% 40% 8% 4% 10%
Section 2: Digital Transformation
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Do you have any planned or ongoing digital initiatives in any of the following areas? Sorted by: Ongoing/recent initiative
Telecoms
Ongoing/recent initiative Initiative planned No planned initiative Area not relevant to us Unsure
Product/service development 48% 31% 6% 4% 11%
Customer services 46% 36% 5% 4% 9%
Workforce efficiency/effectiveness 46% 31% 7% 2% 14%
Supplier/partner integration 38% 40% 7% 3% 12%
Sales and marketing 36% 36% 12% 4% 11%
Operations/delivery 35% 43% 9% 2% 11%
Section 2: Digital Transformation
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How would you sum up the role of the following in relation to customer engagement and/or market development? Sorted by: Critical
Summary LevelOverall
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Web-based applications and services 38% 35% 16% 9% 2% 1%
Mobile technology (e.g. smartphones and tablets) 35% 34% 17% 10% 2% 0%
Internet of Things (connected cars, smart appliances, etc) 28% 28% 21% 13% 9% 1%
Social networks (Facebook, Twitter, Linkedin, etc) 26% 36% 19% 12% 6% 1%
Wearable technology (smart watches/bands, smart clothing) 19% 28% 22% 18% 12% 1%
By Industry SegmentAutomotive
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Mobile technology (e.g. smartphones and tablets) 35% 25% 22% 13% 5% 0%
Web-based applications and services 32% 29% 22% 13% 4% 1%
Internet of Things (connected cars, smart appliances, etc) 31% 24% 23% 10% 11% 1%
Social networks (Facebook, Twitter, Linkedin, etc) 26% 34% 17% 15% 8% 1%
Wearable technology (smart watches/bands, smart clothing) 16% 24% 22% 23% 14% 1%
Consumer packaged goods
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Web-based applications and services 38% 32% 18% 9% 3% 0%
Mobile technology (e.g. smartphones and tablets) 29% 42% 17% 9% 2% 1%
Internet of Things (connected cars, smart appliances, etc) 27% 25% 28% 12% 7% 2%
Social networks (Facebook, Twitter, Linkedin, etc) 18% 38% 23% 14% 6% 1%
Wearable technology (smart watches/bands, smart clothing) 13% 29% 24% 18% 13% 3%
Section 2: Digital Transformation
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How would you sum up the role of the following in relation to customer engagement and/or market development? Sorted by: Critical
Utilities and energy
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Web-based applications and services 34% 39% 17% 9% 0% 1%
Mobile technology (e.g. smartphones and tablets) 34% 37% 19% 8% 3% 0%
Internet of Things (connected cars, smart appliances, etc) 27% 32% 21% 10% 10% 1%
Social networks (Facebook, Twitter, Linkedin, etc) 19% 41% 20% 13% 6% 1%
Wearable technology (smart watches/bands, smart clothing) 16% 31% 24% 18% 10% 1%
Financial services
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Web-based applications and services 46% 33% 15% 4% 1% 1%
Mobile technology (e.g. smartphones and tablets) 35% 40% 15% 7% 2% 0%
Internet of Things (connected cars, smart appliances, etc) 27% 28% 20% 15% 10% 0%
Social networks (Facebook, Twitter, Linkedin, etc) 23% 41% 19% 11% 6% 0%
Wearable technology (smart watches/bands, smart clothing) 23% 26% 22% 19% 10% 1%
Healthcare
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Mobile technology (e.g. smartphones and tablets) 37% 36% 17% 10% 1% 0%
Web-based applications and services 36% 39% 13% 10% 1% 1%
Social networks (Facebook, Twitter, Linkedin, etc) 24% 35% 22% 11% 6% 2%
Internet of Things (connected cars, smart appliances, etc) 21% 35% 17% 16% 8% 3%
Wearable technology (smart watches/bands, smart clothing) 19% 24% 24% 22% 10% 1%
Section 2: Digital Transformation
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How would you sum up the role of the following in relation to customer engagement and/or market development? Sorted by: Critical
Consumer Electronics
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Mobile technology (e.g. smartphones and tablets) 41% 32% 14% 9% 3% 2%
Web-based applications and services 38% 37% 14% 5% 6% 0%
Internet of Things (connected cars, smart appliances, etc) 31% 29% 18% 13% 5% 4%
Social networks (Facebook, Twitter, Linkedin, etc) 29% 35% 16% 11% 9% 0%
Wearable technology (smart watches/bands, smart clothing) 23% 27% 21% 16% 12% 1%
Public sector
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Web-based applications and services 30% 35% 18% 14% 1% 2%
Social networks (Facebook, Twitter, Linkedin, etc) 27% 27% 22% 16% 5% 2%
Mobile technology (e.g. smartphones and tablets) 26% 33% 22% 15% 3% 1%
Internet of Things (connected cars, smart appliances, etc) 24% 18% 27% 18% 10% 3%
Wearable technology (smart watches/bands, smart clothing) 11% 37% 19% 17% 14% 3%
Retail
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Mobile technology (e.g. smartphones and tablets) 37% 30% 17% 13% 2% 1%
Web-based applications and services 36% 38% 14% 9% 1% 1%
Social networks (Facebook, Twitter, Linkedin, etc) 24% 39% 18% 12% 7% 0%
Internet of Things (connected cars, smart appliances, etc) 21% 31% 20% 12% 15% 1%
Wearable technology (smart watches/bands, smart clothing) 16% 23% 24% 19% 17% 1%
Telecoms
Critical ImportantBecoming important
Likely future requirement Not Applicable Unsure
Web-based applications and services 46% 33% 13% 6% 2% 1%
Mobile technology (e.g. smartphones and tablets) 44% 33% 14% 7% 1% 0%
Internet of Things (connected cars, smart appliances, etc) 44% 25% 19% 11% 2% 0%
Social networks (Facebook, Twitter, Linkedin, etc) 41% 30% 17% 9% 2% 1%
Wearable technology (smart watches/bands, smart clothing) 31% 30% 17% 15% 4% 1%
Section 2: Digital Transformation
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Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? Sorted by: Yes
Summary LevelOverall
Improved customer satisfaction 49%
Better workforce productivity 44%
Improved customer experience 41%
Improved competitive differentiation 38%
Better agility / speed-to-market 37%
Opening up of new markets 35%
Creation of new business models 30%
Creation of new routes to market 26%
By Industry SegmentAutomotive
Improved customer satisfaction 55%
Improved customer experience 44%
Improved competitive differentiation 43%
Better workforce productivity 39%
Opening up of new markets 32%
Better agility / speed-to-market 32%
Creation of new business models 29%
Creation of new routes to market 24%
Consumer packaged goods
Improved customer satisfaction 52%
Better workforce productivity 45%
Improved customer experience 43%
Improved competitive differentiation 40%
Better agility / speed-to-market 38%
Opening up of new markets 36%
Creation of new business models 24%
Creation of new routes to market 22%
Section 2: Digital Transformation
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Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? Sorted by: Yes
Utilities and energy
Improved customer experience 46%
Better workforce productivity 45%
Improved customer satisfaction 44%
Better agility / speed-to-market 43%
Improved competitive differentiation 35%
Opening up of new markets 34%
Creation of new business models 31%
Creation of new routes to market 22%
Financial services
Improved customer satisfaction 46%
Better workforce productivity 44%
Better agility / speed-to-market 43%
Improved customer experience 39%
Opening up of new markets 36%
Improved competitive differentiation 36%
Creation of new business models 30%
Creation of new routes to market 27%
Healthcare
Better workforce productivity 49%
Improved customer satisfaction 48%
Improved customer experience 37%
Better agility / speed-to-market 36%
Improved competitive differentiation 35%
Opening up of new markets 33%
Creation of new business models 33%
Creation of new routes to market 29%
Section 2: Digital Transformation
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Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? Sorted by: Yes
Consumer Electronics
Improved customer satisfaction 49%
Better workforce productivity 43%
Improved customer experience 41%
Opening up of new markets 35%
Improved competitive differentiation 35%
Creation of new routes to market 33%
Better agility / speed-to-market 32%
Creation of new business models 31%
Public sector
Improved customer satisfaction 58%
Better workforce productivity 52%
Better agility / speed-to-market 39%
Improved customer experience 39%
Creation of new business models 33%
Improved competitive differentiation 31%
Opening up of new markets 27%
Creation of new routes to market 20%
Retail
Improved customer satisfaction 49%
Improved customer experience 43%
Improved competitive differentiation 43%
Better workforce productivity 42%
Opening up of new markets 40%
Better agility / speed-to-market 31%
Creation of new business models 29%
Creation of new routes to market 23%
Section 2: Digital Transformation
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Beyond high level revenue and profit motives, which are the top three drivers, or potential drivers, of digital initiatives in your organization? Sorted by: Yes
Telecoms
Improved competitive differentiation 42%
Improved customer satisfaction 41%
Better workforce productivity 40%
Opening up of new markets 39%
Better agility / speed-to-market 38%
Creation of new routes to market 34%
Improved customer experience 33%
Creation of new business models 33%
Section 2: Digital Transformation
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What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? Sorted by: Yes
Summary LevelOverall
Strategic IT planning and portfolio management 29%
Modernisation of operational systems (e.g. ERP) 27%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 25%
Development of customer-facing applications 25%
Business intelligence and analytics 24%
Customer relationship/lifecycle management (CRM) 24%
Customer experience management (CEM) platforms 23%
Infrastructure and tools to enable rapid application delivery 21%
Infrastructure and tools to ensure application performance/quality 21%
Digital content creation and management 21%
Workforce communication and collaboration solutions 18%
Identity and access management 17%
Development/publishing of developer APIs 13%
N/A – No current digital activity 1%
By Industry SegmentAutomotive
Strategic IT planning and portfolio management 35%
Development of customer-facing applications 28%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 28%
Infrastructure and tools to ensure application performance/quality 24%
Modernisation of operational systems (e.g. ERP) 24%
Customer relationship/lifecycle management (CRM) 24%
Customer experience management (CEM) platforms 23%
Infrastructure and tools to enable rapid application delivery 22%
Business intelligence and analytics 20%
Identity and access management 18%
Digital content creation and management 17%
Workforce communication and collaboration solutions 17%
Development/publishing of developer APIs 10%
N/A – No current digital activity 1%
Section 2: Digital Transformation
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What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? Sorted by: Yes
Consumer packaged goods
Business intelligence and analytics 31%
Customer relationship/lifecycle management (CRM) 29%
Strategic IT planning and portfolio management 29%
Modernisation of operational systems (e.g. ERP) 29%
Customer experience management (CEM) platforms 26%
Development of customer-facing applications 22%
Infrastructure and tools to enable rapid application delivery 21%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 21%
Digital content creation and management 19%
Infrastructure and tools to ensure application performance/quality 18%
Identity and access management 17%
Workforce communication and collaboration solutions 17%
Development/publishing of developer APIs 10%
N/A – No current digital activity 1%
Utilities and energy
Strategic IT planning and portfolio management 28%
Business intelligence and analytics 26%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 26%
Development of customer-facing applications 26%
Infrastructure and tools to enable rapid application delivery 26%
Modernisation of operational systems (e.g. ERP) 25%
Customer relationship/lifecycle management (CRM) 23%
Customer experience management (CEM) platforms 23%
Infrastructure and tools to ensure application performance/quality 22%
Workforce communication and collaboration solutions 20%
Digital content creation and management 18%
Identity and access management 17%
Development/publishing of developer APIs 11%
N/A – No current digital activity 1%
Section 2: Digital Transformation
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What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? Sorted by: Yes
Financial services
Strategic IT planning and portfolio management 35%
Business intelligence and analytics 30%
Customer relationship/lifecycle management (CRM) 27%
Infrastructure and tools to ensure application performance/quality 25%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 25%
Modernisation of operational systems (e.g. ERP) 24%
Identity and access management 23%
Development of customer-facing applications 22%
Infrastructure and tools to enable rapid application delivery 21%
Digital content creation and management 20%
Customer experience management (CEM) platforms 17%
Workforce communication and collaboration solutions 13%
Development/publishing of developer APIs 10%
N/A – No current digital activity 1%
Healthcare
Strategic IT planning and portfolio management 29%
Modernisation of operational systems (e.g. ERP) 29%
Customer relationship/lifecycle management (CRM) 28%
Workforce communication and collaboration solutions 24%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 24%
Customer experience management (CEM) platforms 23%
Infrastructure and tools to enable rapid application delivery 22%
Development of customer-facing applications 21%
Business intelligence and analytics 20%
Infrastructure and tools to ensure application performance/quality 17%
Digital content creation and management 16%
Identity and access management 15%
Development/publishing of developer APIs 14%
N/A – No current digital activity 2%
Section 2: Digital Transformation
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What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? Sorted by: Yes
Consumer Electronics
Strategic IT planning and portfolio management 30%
Modernisation of operational systems (e.g. ERP) 29%
Development of customer-facing applications 28%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 25%
Customer relationship/lifecycle management (CRM) 23%
Customer experience management (CEM) platforms 22%
Infrastructure and tools to ensure application performance/quality 21%
Infrastructure and tools to enable rapid application delivery 20%
Digital content creation and management 20%
Business intelligence and analytics 20%
Workforce communication and collaboration solutions 17%
Identity and access management 16%
Development/publishing of developer APIs 16%
N/A – No current digital activity 1%
Public sector
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 30%
Modernisation of operational systems (e.g. ERP) 29%
Development of customer-facing applications 27%
Digital content creation and management 25%
Business intelligence and analytics 25%
Strategic IT planning and portfolio management 24%
Infrastructure and tools to enable rapid application delivery 21%
Infrastructure and tools to ensure application performance/quality 21%
Customer experience management (CEM) platforms 21%
Customer relationship/lifecycle management (CRM) 21%
Workforce communication and collaboration solutions 15%
Identity and access management 14%
Development/publishing of developer APIs 12%
N/A – No current digital activity 3%
Section 2: Digital Transformation
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What are the 3 most prominent areas of investment to enable digital initiatives in your organization at the moment? Sorted by: Yes
Retail
Customer experience management (CEM) platforms 29%
Development of customer-facing applications 25%
Business intelligence and analytics 25%
Modernisation of operational systems (e.g. ERP) 25%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 25%
Digital content creation and management 23%
Customer relationship/lifecycle management (CRM) 22%
Infrastructure and tools to ensure application performance/quality 21%
Infrastructure and tools to enable rapid application delivery 20%
Workforce communication and collaboration solutions 20%
Strategic IT planning and portfolio management 19%
Identity and access management 16%
Development/publishing of developer APIs 14%
N/A – No current digital activity 2%
Telecoms
Strategic IT planning and portfolio management 30%
Digital content creation and management 28%
Modernisation of operational systems (e.g. ERP) 28%
Development of customer-facing applications 23%
Infrastructure and tools to ensure application performance/quality 22%
Business intelligence and analytics 22%
Customer experience management (CEM) platforms 22%
Workforce communication and collaboration solutions 20%
Advanced cybersecurity (e.g. intrusion prevention, SIEM) 20%
Infrastructure and tools to enable rapid application delivery 19%
Customer relationship/lifecycle management (CRM) 19%
Development/publishing of developer APIs 19%
Identity and access management 18%
N/A – No current digital activity 1%
Section 2: Digital Transformation
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Section 3: Adoption and Use of DevOpsDefinition of DevOps used in the surveyDevOps is concerned with streamlining the IT process from requirements gathering, through development and testing, to the deployment and operation of production applications. The idea is to enable faster, better and more frequent delivery of new capability to customers and business users.
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Section 3: Adoption and Use of DevOps
How would you sum up your knowledge of DevOps based on our description above? Sorted by: Extensive
Summary LevelOverall
Extensive Good Limited None (until I read the definition)
32% 47% 13% 8%
By Industry SegmentExtensive Good Limited None (until I read the definition)
Telecoms 49% 37% 9% 4%
Automotive 36% 41% 16% 8%
Financial services 33% 49% 13% 5%
Consumer Electronics 33% 53% 7% 6%
Healthcare 30% 44% 16% 10%
Utilities and energy 29% 56% 6% 8%
Retail 26% 50% 14% 10%
Consumer packaged goods 24% 49% 21% 6%
Public sector 23% 46% 15% 16%
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Section 3: Adoption and Use of DevOps
How would you characterize your organization’s current level of DevOps activity? Sorted by: Implemented broadly across IT
Summary LevelOverall
Implemented broadly across IT
Implemented in selected areas only
Currently exploring, but not implemented Plans to explore No current plans Unsure
39% 32% 14% 5% 4% 5%
By Industry SegmentImplemented broadly across IT
Implemented in selected areas only
Currently exploring, but not implemented Plans to explore No current plans Unsure
Telecoms 59% 28% 4% 3% 2% 4%
Automotive 42% 34% 8% 6% 4% 4%
Financial services 42% 30% 17% 6% 3% 3%
Consumer Electronics 41% 38% 13% 3% 2% 4%
Retail 40% 30% 13% 5% 5% 7%
Healthcare 35% 33% 13% 6% 7% 6%
Utilities and energy 34% 39% 17% 4% 2% 4%
Consumer packaged goods 32% 25% 27% 8% 5% 3%
Public sector 30% 29% 18% 7% 6% 10%
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How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveSummary LevelOverall Summary
Major objective Secondary objective Not a big factor Unsure
Better software performance/effectiveness 49% 35% 13% 3%
More continuous delivery of customer-facing applications 44% 39% 13% 4%
Better software quality 44% 40% 12% 4%
More effective exploitation of mobile 43% 38% 14% 5%
More effective exploitation of the cloud 42% 37% 16% 5%
More continuous delivery of operational systems/software 39% 43% 14% 4%
Streamline/shorten the software development and delivery cycle 39% 42% 14% 5%
Continuous ‘feedback-driven’ software optimisation 36% 43% 16% 4%
By Industry SegmentAutomotive
Major objective Secondary objective Not a big factor Unsure
More continuous delivery of customer-facing applications 47% 38% 11% 4%
Better software performance/effectiveness 46% 41% 10% 3%
More effective exploitation of mobile 45% 36% 14% 4%
Better software quality 42% 39% 14% 5%
More effective exploitation of the cloud 41% 39% 16% 3%
Streamline/shorten the software development and delivery cycle 40% 40% 15% 5%
More continuous delivery of operational systems/software 36% 44% 15% 6%
Continuous ‘feedback-driven’ software optimisation 33% 47% 18% 2%
Consumer packaged goods
Major objective Secondary objective Not a big factor Unsure
Better software performance/effectiveness 49% 36% 12% 3%
More effective exploitation of the cloud 38% 40% 17% 5%
Better software quality 38% 44% 14% 4%
More effective exploitation of mobile 38% 38% 18% 6%
More continuous delivery of operational systems/software 37% 44% 14% 5%
More continuous delivery of customer-facing applications 36% 41% 18% 5%
Streamline/shorten the software development and delivery cycle 35% 38% 19% 8%
Continuous ‘feedback-driven’ software optimisation 29% 44% 20% 7%
Section 3: Adoption and Use of DevOps
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How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveUtilities and energy
Major objective Secondary objective Not a big factor Unsure
More effective exploitation of the cloud 44% 35% 19% 3%
More continuous delivery of customer-facing applications 43% 41% 16% 1%
Better software performance/effectiveness 43% 41% 16% 1%
Streamline/shorten the software development and delivery cycle 40% 40% 16% 4%
More effective exploitation of mobile 38% 41% 16% 5%
More continuous delivery of operational systems/software 37% 49% 12% 3%
Better software quality 36% 50% 11% 3%
Continuous ‘feedback-driven’ software optimisation 31% 47% 18% 4%
Financial services
Major objective Secondary objective Not a big factor Unsure
Better software performance/effectiveness 52% 34% 12% 2%
More continuous delivery of customer-facing applications 49% 38% 10% 2%
Better software quality 44% 44% 10% 2%
More effective exploitation of mobile 41% 43% 12% 3%
Streamline/shorten the software development and delivery cycle 41% 45% 10% 4%
Continuous ‘feedback-driven’ software optimisation 40% 44% 12% 4%
More effective exploitation of the cloud 40% 41% 17% 2%
More continuous delivery of operational systems/software 35% 47% 15% 2%
Healthcare
Major objective Secondary objective Not a big factor Unsure
Better software performance/effectiveness 47% 29% 17% 6%
More continuous delivery of customer-facing applications 40% 39% 13% 7%
More effective exploitation of the cloud 40% 35% 13% 12%
Better software quality 38% 47% 11% 4%
More continuous delivery of operational systems/software 38% 40% 17% 6%
Streamline/shorten the software development and delivery cycle 35% 46% 13% 7%
More effective exploitation of mobile 33% 48% 13% 6%
Continuous ‘feedback-driven’ software optimisation 31% 46% 19% 5%
Section 3: Adoption and Use of DevOps
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How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveConsumer Electronics
Major objective Secondary objective Not a big factor Unsure
More continuous delivery of customer-facing applications 54% 30% 12% 4%
More continuous delivery of operational systems/software 50% 36% 12% 2%
Better software quality 48% 36% 12% 4%
Better software performance/effectiveness 48% 35% 14% 3%
More effective exploitation of mobile 44% 35% 17% 4%
Streamline/shorten the software development and delivery cycle 42% 40% 12% 6%
Continuous ‘feedback-driven’ software optimisation 41% 43% 13% 3%
More effective exploitation of the cloud 36% 42% 18% 4%
Public sector
Major objective Secondary objective Not a big factor Unsure
Better software performance/effectiveness 53% 36% 8% 3%
Better software quality 52% 31% 12% 4%
More effective exploitation of the cloud 41% 35% 16% 7%
More continuous delivery of customer-facing applications 40% 40% 14% 6%
More effective exploitation of mobile 39% 39% 16% 5%
More continuous delivery of operational systems/software 36% 43% 14% 7%
Continuous ‘feedback-driven’ software optimisation 34% 43% 18% 5%
Streamline/shorten the software development and delivery cycle 33% 45% 15% 7%
Retail
Major objective Secondary objective Not a big factor Unsure
Better software performance/effectiveness 52% 34% 11% 4%
More effective exploitation of mobile 46% 36% 11% 6%
More continuous delivery of customer-facing applications 45% 41% 13% 1%
More effective exploitation of the cloud 43% 39% 14% 4%
Better software quality 42% 42% 11% 5%
More continuous delivery of operational systems/software 40% 43% 13% 4%
Continuous ‘feedback-driven’ software optimisation 40% 44% 13% 4%
Streamline/shorten the software development and delivery cycle 37% 44% 14% 4%
Section 3: Adoption and Use of DevOps
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How much have you looked for the following from your use of DevOps, or might you do so in the future? Sorted by: Major objectiveTelecoms
Major objective Secondary objective Not a big factor Unsure
More effective exploitation of mobile 59% 27% 11% 3%
Better software quality 59% 28% 9% 4%
More effective exploitation of the cloud 55% 29% 14% 2%
Better software performance/effectiveness 52% 29% 18% 1%
Continuous ‘feedback-driven’ software optimisation 48% 33% 17% 2%
Streamline/shorten the software development and delivery cycle 45% 42% 9% 4%
More continuous delivery of customer-facing applications 43% 43% 12% 2%
More continuous delivery of operational systems/software 43% 43% 12% 2%
Section 3: Adoption and Use of DevOps
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Section 3: Adoption and Use of DevOps
Have any of the following been drivers of DevOps adoption, or might they become so in the future? Sorted by: Yes
Summary LevelOverall
Yes Likely to in future No Unsure
Keeping pace with escalating customer demands 50% 36% 9% 5%
Rapid response to requests from the business 48% 37% 10% 5%
Greater efficiency / lower costs within IT 48% 37% 9% 5%
Creating new and innovative customer experiences 48% 38% 9% 5%
More proactive contribution of value by IT 44% 41% 8% 7%
Rapid time to value from development effort 42% 41% 10% 7%
By Industry SegmentAutomotive
Yes Likely to in future No Unsure
Creating new and innovative customer experiences 54% 35% 8% 3%
Greater efficiency / lower costs within IT 50% 32% 12% 6%
Rapid response to requests from the business 50% 38% 9% 3%
Keeping pace with escalating customer demands 47% 43% 6% 4%
More proactive contribution of value by IT 46% 38% 8% 8%
Rapid time to value from development effort 44% 38% 11% 8%
Consumer packaged goods
Yes Likely to in future No Unsure
Creating new and innovative customer experiences 50% 35% 9% 6%
Rapid response to requests from the business 43% 43% 9% 5%
Rapid time to value from development effort 40% 41% 12% 7%
Keeping pace with escalating customer demands 40% 44% 10% 5%
Greater efficiency / lower costs within IT 38% 46% 11% 6%
More proactive contribution of value by IT 35% 50% 12% 4%
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Have any of the following been drivers of DevOps adoption, or might they become so in the future? Sorted by: Yes
Utilities and energy
Yes Likely to in future No Unsure
Greater efficiency / lower costs within IT 53% 35% 8% 4%
Rapid response to requests from the business 50% 36% 11% 3%
Creating new and innovative customer experiences 48% 39% 10% 3%
Keeping pace with escalating customer demands 48% 38% 13% 3%
More proactive contribution of value by IT 46% 43% 9% 3%
Rapid time to value from development effort 36% 46% 16% 2%
Financial services
Yes Likely to in future No Unsure
Keeping pace with escalating customer demands 56% 32% 8% 4%
Rapid response to requests from the business 54% 33% 10% 3%
Greater efficiency / lower costs within IT 49% 41% 9% 2%
Creating new and innovative customer experiences 47% 41% 9% 3%
Rapid time to value from development effort 46% 40% 8% 6%
More proactive contribution of value by IT 43% 41% 10% 6%
Healthcare
Yes Likely to in future No Unsure
Greater efficiency / lower costs within IT 49% 35% 8% 8%
Rapid response to requests from the business 44% 37% 12% 8%
Keeping pace with escalating customer demands 44% 40% 9% 6%
Creating new and innovative customer experiences 43% 38% 12% 7%
More proactive contribution of value by IT 40% 41% 10% 8%
Rapid time to value from development effort 38% 43% 11% 8%
Section 3: Adoption and Use of DevOps
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Have any of the following been drivers of DevOps adoption, or might they become so in the future? Sorted by: Yes
Consumer Electronics
Yes Likely to in future No Unsure
Keeping pace with escalating customer demands 59% 28% 9% 4%
Rapid response to requests from the business 54% 34% 9% 3%
Creating new and innovative customer experiences 53% 38% 6% 3%
Greater efficiency / lower costs within IT 48% 38% 9% 4%
More proactive contribution of value by IT 47% 41% 6% 6%
Rapid time to value from development effort 44% 42% 9% 6%
Public sector
Yes Likely to in future No Unsure
Greater efficiency / lower costs within IT 50% 37% 7% 7%
Keeping pace with escalating customer demands 48% 41% 7% 5%
Rapid response to requests from the business 44% 38% 12% 6%
More proactive contribution of value by IT 44% 40% 7% 10%
Creating new and innovative customer experiences 44% 37% 12% 7%
Rapid time to value from development effort 42% 39% 11% 8%
Retail
Yes Likely to in future No Unsure
Keeping pace with escalating customer demands 54% 34% 5% 8%
Rapid response to requests from the business 51% 36% 10% 3%
Creating new and innovative customer experiences 49% 34% 12% 5%
Greater efficiency / lower costs within IT 49% 36% 11% 5%
More proactive contribution of value by IT 42% 42% 7% 10%
Rapid time to value from development effort 37% 46% 8% 8%
Section 3: Adoption and Use of DevOps
50 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Have any of the following been drivers of DevOps adoption, or might they become so in the future? Sorted by: Yes
Telecoms
Yes Likely to in future No Unsure
Keeping pace with escalating customer demands 54% 27% 11% 9%
More proactive contribution of value by IT 52% 33% 6% 8%
Rapid time to value from development effort 51% 33% 7% 9%
Greater efficiency / lower costs within IT 50% 33% 9% 8%
Rapid response to requests from the business 45% 38% 9% 9%
Creating new and innovative customer experiences 43% 42% 7% 8%
Section 3: Adoption and Use of DevOps
51 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Section 3: Adoption and Use of DevOps
Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? Sorted by: Yes
Summary LevelOverall
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 59% 28% 9% 3% 1%
Software development / configuration management tools 49% 34% 13% 3% 1%
Tools to manage capacity and performance in the production environment 45% 35% 15% 4% 1%
Tools to automate and manage software testing 45% 37% 12% 4% 1%
Release automation tools to orchestrate overall delivery 44% 35% 13% 7% 1%
Agile development techniques/methodologies 44% 40% 11% 4% 1%
Software build automation tools / repository solutions 43% 37% 12% 6% 1%
Access to cloud compute/storage to support development/testing 43% 36% 14% 6% 1%
Automation of platform build/configuration (infrastructure as code) 41% 35% 15% 6% 2%
Service virtualisation to help simulate live environments 40% 37% 15% 5% 3%
Containerisation for improved application portability 35% 41% 15% 7% 2%
SummaryAutomotive
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 59% 26% 9% 5% 1%
Tools to manage capacity and performance in the production environment 43% 33% 17% 7% 1%
Agile development techniques/methodologies 39% 39% 13% 8% 0%
Release automation tools to orchestrate overall delivery 39% 38% 13% 8% 2%
Software build automation tools / repository solutions 38% 44% 12% 7% 0%
Service virtualisation to help simulate live environments 37% 38% 17% 5% 3%
Access to cloud compute/storage to support development/testing 37% 35% 18% 10% 0%
Automation of platform build/configuration (infrastructure as code) 37% 35% 16% 9% 3%
Tools to automate and manage software testing 35% 36% 19% 7% 3%
Software development / configuration management tools 34% 38% 24% 3% 1%
Containerisation for improved application portability 28% 44% 16% 9% 3%
Section 3: Adoption and Use of DevOps
52 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? Sorted by: Yes
Consumer packaged goods
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 46% 40% 10% 4% 0%
Software development / configuration management tools 42% 42% 13% 3% 0%
Agile development techniques/methodologies 41% 41% 12% 5% 0%
Tools to automate and manage software testing 39% 46% 10% 3% 2%
Release automation tools to orchestrate overall delivery 38% 41% 15% 6% 0%
Tools to manage capacity and performance in the production environment 38% 38% 20% 4% 0%
Access to cloud compute/storage to support development/testing 35% 45% 16% 4% 0%
Automation of platform build/configuration (infrastructure as code) 34% 40% 19% 7% 0%
Service virtualisation to help simulate live environments 31% 46% 17% 6% 0%
Software build automation tools / repository solutions 28% 45% 22% 5% 0%
Containerisation for improved application portability 24% 47% 19% 10% 0%
Utilities and energy
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 59% 31% 7% 2% 2%
Tools to automate and manage software testing 45% 37% 10% 7% 2%
Agile development techniques/methodologies 43% 43% 9% 2% 2%
Software development / configuration management tools 43% 37% 13% 2% 4%
Tools to manage capacity and performance in the production environment 43% 36% 13% 7% 2%
Software build automation tools / repository solutions 42% 40% 8% 7% 2%
Access to cloud compute/storage to support development/testing 42% 35% 16% 5% 2%
Automation of platform build/configuration (infrastructure as code) 40% 36% 13% 7% 4%
Release automation tools to orchestrate overall delivery 39% 37% 14% 8% 2%
Service virtualisation to help simulate live environments 35% 40% 21% 2% 2%
Containerisation for improved application portability 29% 45% 17% 6% 3%
Section 3: Adoption and Use of DevOps
53 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? Sorted by: Yes
Financial services
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 56% 31% 9% 3% 1%
Release automation tools to orchestrate overall delivery 53% 31% 10% 3% 2%
Service virtualisation to help simulate live environments 47% 32% 11% 7% 3%
Software development / configuration management tools 47% 39% 10% 3% 2%
Software build automation tools / repository solutions 47% 40% 9% 3% 2%
Automation of platform build/configuration (infrastructure as code) 45% 35% 15% 3% 2%
Tools to automate and manage software testing 45% 39% 13% 3% 1%
Agile development techniques/methodologies 42% 44% 9% 3% 1%
Tools to manage capacity and performance in the production environment 41% 42% 14% 3% 1%
Containerisation for improved application portability 38% 44% 11% 5% 2%
Access to cloud compute/storage to support development/testing 35% 49% 9% 5% 1%
Healthcare
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 57% 33% 8% 2% 0%
Agile development techniques/methodologies 55% 31% 10% 3% 0%
Software development / configuration management tools 45% 34% 13% 6% 2%
Software build automation tools / repository solutions 45% 42% 7% 6% 0%
Automation of platform build/configuration (infrastructure as code) 44% 26% 22% 8% 0%
Release automation tools to orchestrate overall delivery 41% 37% 13% 9% 0%
Service virtualisation to help simulate live environments 36% 33% 20% 9% 2%
Access to cloud compute/storage to support development/testing 36% 51% 7% 6% 0%
Tools to manage capacity and performance in the production environment 33% 40% 23% 2% 2%
Containerisation for improved application portability 30% 45% 10% 12% 2%
Tools to automate and manage software testing 29% 43% 16% 12% 0%
Section 3: Adoption and Use of DevOps
54 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? Sorted by: Yes
Consumer Electronics
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 69% 22% 6% 2% 1%
Software development / configuration management tools 56% 27% 13% 3% 1%
Software build automation tools / repository solutions 51% 30% 9% 9% 1%
Access to cloud compute/storage to support development/testing 49% 31% 14% 5% 1%
Tools to automate and manage software testing 49% 33% 13% 3% 3%
Tools to manage capacity and performance in the production environment 48% 35% 11% 4% 1%
Containerisation for improved application portability 47% 36% 9% 6% 2%
Automation of platform build/configuration (infrastructure as code) 47% 33% 17% 3% 0%
Agile development techniques/methodologies 46% 46% 5% 3% 1%
Release automation tools to orchestrate overall delivery 46% 36% 12% 5% 1%
Service virtualisation to help simulate live environments 37% 41% 14% 6% 3%
Public sector
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 58% 23% 12% 1% 5%
Software development / configuration management tools 53% 34% 11% 0% 2%
Tools to manage capacity and performance in the production environment 51% 27% 18% 3% 1%
Tools to automate and manage software testing 48% 34% 16% 1% 0%
Service virtualisation to help simulate live environments 42% 33% 13% 7% 5%
Software build automation tools / repository solutions 41% 27% 19% 12% 1%
Release automation tools to orchestrate overall delivery 41% 30% 14% 15% 0%
Access to cloud compute/storage to support development/testing 40% 33% 19% 9% 0%
Agile development techniques/methodologies 35% 37% 19% 3% 5%
Automation of platform build/configuration (infrastructure as code) 33% 38% 15% 11% 2%
Containerisation for improved application portability 32% 40% 21% 5% 2%
Section 3: Adoption and Use of DevOps
55 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your IT delivery, whether as part of a DevOps initiative or not? Sorted by: Yes
Retail
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 66% 22% 10% 2% 0%
Software development / configuration management tools 56% 33% 11% 0% 1%
Tools to manage capacity and performance in the production environment 54% 31% 10% 4% 1%
Software build automation tools / repository solutions 48% 36% 10% 5% 1%
Release automation tools to orchestrate overall delivery 48% 33% 13% 4% 2%
Tools to automate and manage software testing 48% 37% 11% 4% 0%
Access to cloud compute/storage to support development/testing 47% 36% 11% 4% 2%
Service virtualisation to help simulate live environments 44% 35% 16% 2% 3%
Automation of platform build/configuration (infrastructure as code) 44% 36% 13% 5% 1%
Containerisation for improved application portability 40% 36% 17% 6% 1%
Agile development techniques/methodologies 37% 48% 10% 5% 0%
Telecoms
Yes Partially No, but this is relevant to us No, not relevant Unsure
Portfolio management to prioritise and track IT programs 62% 26% 7% 3% 2%
Software development / configuration management tools 60% 24% 13% 3% 1%
Access to cloud compute/storage to support development/testing 59% 19% 15% 7% 1%
Tools to automate and manage software testing 59% 31% 6% 1% 2%
Tools to manage capacity and performance in the production environment 55% 31% 10% 3% 1%
Agile development techniques/methodologies 54% 27% 13% 4% 2%
Release automation tools to orchestrate overall delivery 52% 33% 10% 4% 1%
Software build automation tools / repository solutions 51% 30% 15% 3% 1%
Service virtualisation to help simulate live environments 50% 32% 10% 4% 4%
Automation of platform build/configuration (infrastructure as code) 46% 36% 11% 4% 2%
Containerisation for improved application portability 43% 36% 12% 5% 4%
Section 3: Adoption and Use of DevOps
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Who do you see as being mostly responsible for the following now (if you are already active) or in the future (if you are not)? Sorted by: Development team
Summary LevelOverall
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 40% 24% 29% 4% 3%
Acquiring specific DevOps skills and knowhow 28% 27% 35% 6% 4%
Contributing practical ideas for DevOps optimisation 26% 29% 36% 6% 3%
Proactively reaching out across the Dev / Ops divide 23% 37% 32% 5% 3%
By Industry Segment
Automotive
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 41% 25% 30% 2% 2%
Acquiring specific DevOps skills and knowhow 28% 20% 39% 7% 6%
Contributing practical ideas for DevOps optimisation 23% 29% 39% 8% 2%
Proactively reaching out across the Dev / Ops divide 20% 35% 39% 3% 2%
Consumer packaged goods
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 36% 24% 34% 2% 4%
Acquiring specific DevOps skills and knowhow 25% 25% 46% 3% 2%
Contributing practical ideas for DevOps optimisation 24% 32% 37% 5% 2%
Proactively reaching out across the Dev / Ops divide 17% 41% 34% 5% 3%
Utilities and energy
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 43% 20% 31% 2% 3%
Contributing practical ideas for DevOps optimisation 25% 30% 40% 2% 3%
Acquiring specific DevOps skills and knowhow 25% 28% 39% 7% 2%
Proactively reaching out across the Dev / Ops divide 20% 41% 32% 5% 2%
Section 3: Adoption and Use of DevOps
57 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Who do you see as being mostly responsible for the following now (if you are already active) or in the future (if you are not)? Sorted by: Development team
Financial services
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 47% 20% 26% 4% 3%
Acquiring specific DevOps skills and knowhow 28% 34% 31% 3% 3%
Contributing practical ideas for DevOps optimisation 26% 28% 39% 3% 4%
Proactively reaching out across the Dev / Ops divide 25% 36% 28% 5% 6%
Healthcare
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 42% 22% 30% 3% 2%
Proactively reaching out across the Dev / Ops divide 27% 36% 34% 2% 1%
Contributing practical ideas for DevOps optimisation 27% 30% 36% 5% 2%
Acquiring specific DevOps skills and knowhow 26% 29% 36% 6% 3%
Consumer Electronics
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 36% 30% 28% 3% 3%
Acquiring specific DevOps skills and knowhow 32% 27% 30% 7% 4%
Proactively reaching out across the Dev / Ops divide 31% 32% 30% 5% 2%
Contributing practical ideas for DevOps optimisation 22% 33% 35% 6% 3%
Public sector
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 43% 29% 22% 3% 3%
Acquiring specific DevOps skills and knowhow 29% 23% 34% 11% 3%
Contributing practical ideas for DevOps optimisation 25% 26% 40% 7% 2%
Proactively reaching out across the Dev / Ops divide 23% 34% 35% 4% 3%
Retail
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 36% 26% 31% 6% 1%
Contributing practical ideas for DevOps optimisation 34% 24% 37% 3% 3%
Acquiring specific DevOps skills and knowhow 27% 29% 36% 7% 1%
Proactively reaching out across the Dev / Ops divide 19% 50% 27% 4% 0%
Section 3: Adoption and Use of DevOps
58 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Who do you see as being mostly responsible for the following now (if you are already active) or in the future (if you are not)? Sorted by: Development team
Telecoms
Development team Operations team Both equally Neither Unsure
Driving the overall DevOps agenda 36% 24% 24% 8% 7%
Acquiring specific DevOps skills and knowhow 30% 26% 27% 5% 11%
Proactively reaching out across the Dev / Ops divide 27% 28% 30% 7% 8%
Contributing practical ideas for DevOps optimisation 27% 29% 27% 11% 6%
Section 3: Adoption and Use of DevOps
59 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? Sorted by: Important/straightforward
Summary LevelOverall
Important/ straightforward Important/ challenging Not that important Unsure
Formulating a strategy and setting objectives 55% 37% 4% 4%
Acquiring the necessary skills within IT 45% 41% 9% 4%
Ensuring adequate knowledge of business priorities within IT 45% 41% 9% 5%
Putting the right infrastructure and tooling in place 42% 44% 10% 5%
Educating business stakeholders on the value and benefits 40% 45% 10% 4%
Dealing with security and compliance challenges 40% 45% 9% 6%
Implementing cross-function processes within IT 39% 44% 11% 6%
Determining what to measure to assess impact/ROI 39% 48% 8% 5%
Finding the right suppliers to provide skills and advice 38% 45% 12% 5%
Breaking down cultural barriers between Dev and Ops teams 33% 48% 13% 6%
By Industry Segment
Automotive
Development team Operations team Both equally Neither
Formulating a strategy and setting objectives 52% 41% 4% 3%
Acquiring the necessary skills within IT 47% 38% 10% 5%
Educating business stakeholders on the value and benefits 43% 43% 10% 3%
Putting the right infrastructure and tooling in place 43% 37% 14% 6%
Ensuring adequate knowledge of business priorities within IT 42% 43% 10% 5%
Implementing cross-function processes within IT 39% 39% 14% 8%
Determining what to measure to assess impact/ROI 38% 45% 13% 5%
Dealing with security and compliance challenges 36% 44% 15% 6%
Finding the right suppliers to provide skills and advice 33% 45% 12% 10%
Breaking down cultural barriers between Dev and Ops teams 27% 50% 17% 6%
Section 3: Adoption and Use of DevOps
60 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? Sorted by: Important/straightforward
Consumer packaged goods
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 49% 40% 8% 4%
Putting the right infrastructure and tooling in place 37% 43% 13% 7%
Ensuring adequate knowledge of business priorities within IT 36% 49% 10% 5%
Acquiring the necessary skills within IT 36% 46% 9% 8%
Implementing cross-function processes within IT 36% 47% 10% 7%
Determining what to measure to assess impact/ROI 34% 50% 12% 5%
Dealing with security and compliance challenges 32% 51% 13% 4%
Educating business stakeholders on the value and benefits 31% 49% 15% 5%
Finding the right suppliers to provide skills and advice 27% 51% 16% 6%
Breaking down cultural barriers between Dev and Ops teams 24% 53% 15% 8%
Utilities and energy
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 54% 40% 4% 3%
Acquiring the necessary skills within IT 49% 41% 8% 3%
Implementing cross-function processes within IT 44% 41% 10% 4%
Ensuring adequate knowledge of business priorities within IT 44% 48% 6% 2%
Determining what to measure to assess impact/ROI 43% 49% 3% 5%
Dealing with security and compliance challenges 37% 52% 7% 4%
Finding the right suppliers to provide skills and advice 34% 53% 10% 3%
Educating business stakeholders on the value and benefits 34% 56% 8% 3%
Putting the right infrastructure and tooling in place 34% 56% 8% 3%
Breaking down cultural barriers between Dev and Ops teams 34% 46% 16% 4%
Section 3: Adoption and Use of DevOps
61 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? Sorted by: Important/straightforward
Financial services
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 60% 33% 3% 4%
Ensuring adequate knowledge of business priorities within IT 51% 37% 9% 3%
Acquiring the necessary skills within IT 48% 41% 8% 3%
Putting the right infrastructure and tooling in place 45% 43% 9% 2%
Dealing with security and compliance challenges 44% 43% 6% 7%
Implementing cross-function processes within IT 43% 44% 9% 5%
Determining what to measure to assess impact/ROI 39% 49% 8% 4%
Finding the right suppliers to provide skills and advice 39% 43% 14% 4%
Educating business stakeholders on the value and benefits 38% 51% 7% 4%
Breaking down cultural barriers between Dev and Ops teams 36% 49% 10% 6%
Healthcare
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 55% 37% 5% 3%
Ensuring adequate knowledge of business priorities within IT 46% 42% 6% 6%
Finding the right suppliers to provide skills and advice 42% 38% 17% 4%
Determining what to measure to assess impact/ROI 41% 47% 8% 4%
Acquiring the necessary skills within IT 41% 44% 11% 4%
Putting the right infrastructure and tooling in place 40% 47% 9% 4%
Educating business stakeholders on the value and benefits 38% 51% 9% 3%
Implementing cross-function processes within IT 36% 42% 13% 9%
Dealing with security and compliance challenges 36% 47% 10% 6%
Breaking down cultural barriers between Dev and Ops teams 29% 48% 15% 7%
Section 3: Adoption and Use of DevOps
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How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? Sorted by: Important/straightforward
Consumer Electronics
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 60% 33% 3% 4%
Ensuring adequate knowledge of business priorities within IT 47% 35% 13% 4%
Acquiring the necessary skills within IT 45% 42% 11% 3%
Determining what to measure to assess impact/ROI 44% 47% 5% 4%
Dealing with security and compliance challenges 43% 42% 11% 4%
Finding the right suppliers to provide skills and advice 43% 42% 9% 6%
Putting the right infrastructure and tooling in place 42% 43% 11% 4%
Educating business stakeholders on the value and benefits 41% 44% 10% 5%
Implementing cross-function processes within IT 36% 49% 12% 3%
Breaking down cultural barriers between Dev and Ops teams 35% 46% 14% 5%
Public sector
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 46% 47% 4% 3%
Educating business stakeholders on the value and benefits 46% 35% 14% 4%
Putting the right infrastructure and tooling in place 46% 41% 8% 5%
Ensuring adequate knowledge of business priorities within IT 45% 35% 14% 5%
Acquiring the necessary skills within IT 44% 44% 8% 4%
Breaking down cultural barriers between Dev and Ops teams 42% 43% 10% 5%
Finding the right suppliers to provide skills and advice 37% 43% 14% 5%
Dealing with security and compliance challenges 35% 47% 10% 8%
Implementing cross-function processes within IT 34% 46% 14% 5%
Determining what to measure to assess impact/ROI 31% 52% 10% 7%
Section 3: Adoption and Use of DevOps
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How would you sum up the level of importance and challenge associated with the following in relation to current or potential DevOps related activities? Sorted by: Important/straightforward
Retail
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 57% 36% 3% 4%
Acquiring the necessary skills within IT 48% 40% 7% 6%
Dealing with security and compliance challenges 44% 42% 8% 5%
Putting the right infrastructure and tooling in place 43% 42% 10% 5%
Ensuring adequate knowledge of business priorities within IT 40% 46% 7% 7%
Implementing cross-function processes within IT 40% 43% 10% 6%
Educating business stakeholders on the value and benefits 39% 46% 11% 5%
Finding the right suppliers to provide skills and advice 39% 48% 8% 5%
Breaking down cultural barriers between Dev and Ops teams 34% 49% 10% 7%
Determining what to measure to assess impact/ROI 31% 55% 8% 7%
Telecoms
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 61% 31% 4% 4%
Educating business stakeholders on the value and benefits 54% 33% 10% 3%
Acquiring the necessary skills within IT 53% 34% 10% 3%
Ensuring adequate knowledge of business priorities within IT 51% 35% 8% 6%
Determining what to measure to assess impact/ROI 50% 43% 2% 6%
Dealing with security and compliance challenges 49% 38% 6% 7%
Putting the right infrastructure and tooling in place 46% 42% 7% 4%
Finding the right suppliers to provide skills and advice 45% 43% 11% 1%
Implementing cross-function processes within IT 44% 41% 9% 6%
Breaking down cultural barriers between Dev and Ops teams 39% 49% 8% 4%
Section 3: Adoption and Use of DevOps
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How would you sum up the status of your progress in these areas in relation to your DevOps activity? Sorted by: Already done
Summary LevelOverall
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 51% 37% 9% 2% 1%
Acquiring the necessary skills within IT 36% 39% 18% 5% 2%
Ensuring adequate knowledge of business priorities within IT 33% 44% 17% 5% 1%
Putting the right infrastructure and tooling in place 33% 43% 17% 5% 1%
Determining what to measure to assess impact/ROI 32% 47% 16% 4% 1%
Implementing cross-function processes within IT 32% 44% 18% 4% 2%
Dealing with security and compliance challenges 31% 45% 18% 4% 1%
Finding the right suppliers to provide skills and advice 30% 45% 18% 5% 2%
Educating business stakeholders on the value and benefits 30% 44% 20% 5% 2%
Breaking down cultural barriers between Dev and Ops teams 26% 45% 19% 8% 2%
By Industry Segment
Automotive
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 47% 35% 15% 3% 0%
Ensuring adequate knowledge of business priorities within IT 36% 43% 18% 3% 0%
Finding the right suppliers to provide skills and advice 36% 40% 17% 6% 2%
Acquiring the necessary skills within IT 35% 32% 23% 8% 2%
Determining what to measure to assess impact/ROI 35% 42% 19% 5% 0%
Putting the right infrastructure and tooling in place 33% 45% 16% 5% 1%
Dealing with security and compliance challenges 32% 49% 15% 3% 2%
Implementing cross-function processes within IT 29% 47% 21% 2% 1%
Educating business stakeholders on the value and benefits 29% 41% 23% 6% 2%
Breaking down cultural barriers between Dev and Ops teams 25% 46% 19% 10% 1%
Section 3: Adoption and Use of DevOps
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How would you sum up the status of your progress in these areas in relation to your DevOps activity? Sorted by: Already done
Consumer packaged goods
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 46% 41% 10% 2% 1%
Acquiring the necessary skills within IT 34% 37% 23% 3% 3%
Putting the right infrastructure and tooling in place 30% 37% 23% 9% 1%
Determining what to measure to assess impact/ROI 28% 51% 16% 4% 1%
Ensuring adequate knowledge of business priorities within IT 28% 48% 20% 3% 2%
Dealing with security and compliance challenges 26% 44% 23% 6% 1%
Implementing cross-function processes within IT 26% 42% 26% 5% 1%
Educating business stakeholders on the value and benefits 24% 45% 24% 6% 1%
Breaking down cultural barriers between Dev and Ops teams 19% 46% 19% 13% 2%
Finding the right suppliers to provide skills and advice 18% 52% 23% 6% 1%
Utilities and energy
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 52% 35% 8% 3% 1%
Acquiring the necessary skills within IT 38% 38% 20% 3% 1%
Dealing with security and compliance challenges 34% 38% 23% 4% 1%
Determining what to measure to assess impact/ROI 33% 47% 15% 3% 1%
Implementing cross-function processes within IT 31% 45% 18% 5% 1%
Putting the right infrastructure and tooling in place 30% 44% 18% 5% 3%
Finding the right suppliers to provide skills and advice 29% 42% 21% 6% 1%
Ensuring adequate knowledge of business priorities within IT 27% 50% 16% 6% 1%
Educating business stakeholders on the value and benefits 26% 47% 21% 6% 1%
Breaking down cultural barriers between Dev and Ops teams 21% 51% 17% 10% 1%
Section 3: Adoption and Use of DevOps
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How would you sum up the status of your progress in these areas in relation to your DevOps activity? Sorted by: Already done
Financial services
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 58% 33% 6% 1% 1%
Putting the right infrastructure and tooling in place 38% 44% 12% 6% 1%
Finding the right suppliers to provide skills and advice 36% 44% 15% 3% 2%
Implementing cross-function processes within IT 36% 46% 15% 1% 2%
Acquiring the necessary skills within IT 34% 50% 14% 1% 1%
Educating business stakeholders on the value and benefits 34% 46% 15% 5% 1%
Ensuring adequate knowledge of business priorities within IT 32% 47% 17% 3% 1%
Dealing with security and compliance challenges 32% 53% 12% 2% 1%
Determining what to measure to assess impact/ROI 31% 50% 16% 3% 0%
Breaking down cultural barriers between Dev and Ops teams 30% 45% 16% 6% 3%
Healthcare
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 44% 48% 4% 2% 2%
Ensuring adequate knowledge of business priorities within IT 37% 39% 20% 4% 1%
Acquiring the necessary skills within IT 34% 39% 18% 7% 2%
Educating business stakeholders on the value and benefits 29% 42% 24% 4% 2%
Finding the right suppliers to provide skills and advice 27% 48% 18% 5% 2%
Putting the right infrastructure and tooling in place 26% 47% 17% 7% 2%
Determining what to measure to assess impact/ROI 25% 48% 20% 5% 2%
Breaking down cultural barriers between Dev and Ops teams 24% 46% 20% 6% 4%
Implementing cross-function processes within IT 24% 46% 22% 3% 4%
Dealing with security and compliance challenges 24% 44% 27% 3% 2%
Section 3: Adoption and Use of DevOps
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How would you sum up the status of your progress in these areas in relation to your DevOps activity? Sorted by: Already done
Consumer Electronics
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 50% 36% 14% 1% 0%
Acquiring the necessary skills within IT 35% 45% 16% 3% 1%
Dealing with security and compliance challenges 34% 47% 14% 3% 1%
Ensuring adequate knowledge of business priorities within IT 33% 45% 18% 4% 0%
Determining what to measure to assess impact/ROI 32% 48% 16% 3% 1%
Putting the right infrastructure and tooling in place 32% 46% 20% 1% 1%
Finding the right suppliers to provide skills and advice 28% 47% 20% 4% 1%
Implementing cross-function processes within IT 27% 48% 18% 4% 3%
Breaking down cultural barriers between Dev and Ops teams 26% 43% 22% 7% 2%
Educating business stakeholders on the value and benefits 25% 50% 22% 3% 1%
Public sector
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 47% 41% 9% 2% 2%
Finding the right suppliers to provide skills and advice 35% 40% 18% 4% 4%
Educating business stakeholders on the value and benefits 34% 36% 20% 4% 5%
Putting the right infrastructure and tooling in place 33% 45% 13% 5% 4%
Implementing cross-function processes within IT 30% 50% 15% 4% 2%
Dealing with security and compliance challenges 30% 45% 19% 4% 2%
Determining what to measure to assess impact/ROI 29% 46% 16% 5% 4%
Acquiring the necessary skills within IT 29% 43% 18% 7% 3%
Breaking down cultural barriers between Dev and Ops teams 27% 44% 15% 10% 4%
Ensuring adequate knowledge of business priorities within IT 27% 45% 21% 4% 4%
Section 3: Adoption and Use of DevOps
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How would you sum up the status of your progress in these areas in relation to your DevOps activity? Sorted by: Already done
Retail
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 56% 37% 5% 1% 1%
Acquiring the necessary skills within IT 42% 35% 17% 5% 1%
Implementing cross-function processes within IT 39% 37% 15% 7% 1%
Ensuring adequate knowledge of business priorities within IT 37% 45% 11% 7% 1%
Putting the right infrastructure and tooling in place 35% 39% 23% 2% 1%
Dealing with security and compliance challenges 33% 45% 15% 6% 2%
Educating business stakeholders on the value and benefits 31% 47% 15% 4% 2%
Finding the right suppliers to provide skills and advice 31% 45% 19% 4% 1%
Determining what to measure to assess impact/ROI 30% 50% 16% 4% 1%
Breaking down cultural barriers between Dev and Ops teams 28% 43% 20% 7% 2%
Telecoms
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 57% 33% 6% 2% 1%
Determining what to measure to assess impact/ROI 43% 39% 12% 3% 3%
Acquiring the necessary skills within IT 41% 37% 15% 5% 2%
Implementing cross-function processes within IT 41% 37% 14% 5% 2%
Educating business stakeholders on the value and benefits 41% 36% 16% 3% 4%
Ensuring adequate knowledge of business priorities within IT 40% 35% 17% 7% 1%
Putting the right infrastructure and tooling in place 39% 41% 14% 6% 0%
Dealing with security and compliance challenges 37% 43% 12% 5% 3%
Breaking down cultural barriers between Dev and Ops teams 37% 37% 18% 7% 1%
Finding the right suppliers to provide skills and advice 35% 46% 9% 6% 3%
Section 3: Adoption and Use of DevOps
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And roughly what are the current levels of the following compared to the situation before DevOps? Sorted by: No change
Summary Level
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time to market for new applications 12% 20% 25% 15% 7% 6% 14% 2%
Time and effort spent on testing and remediation 12% 18% 23% 17% 10% 6% 12% 2%
Overall IT cost of delivering a new application 10% 18% 21% 19% 11% 7% 12% 2%
Time to release enhancements to existing applications 10% 20% 23% 19% 11% 6% 10% 1%
Time and effort spent on release management 10% 19% 22% 16% 12% 8% 9% 3%
Number of performance problems experienced in production 10% 18% 22% 18% 10% 10% 11% 3%
Number of defects making it into the production environment 8% 19% 24% 16% 12% 7% 12% 2%
By Industry Segment
Automotive
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time to market for new applications 19% 22% 16% 13% 10% 5% 8% 6%
Time and effort spent on testing and remediation 12% 19% 19% 19% 8% 3% 13% 7%
Number of defects making it into the production environment 11% 15% 22% 11% 21% 1% 13% 5%
Time to release enhancements to existing applications 10% 20% 26% 11% 15% 5% 8% 4%
Time and effort spent on release management 10% 23% 13% 21% 12% 6% 6% 8%
Overall IT cost of delivering a new application 10% 14% 27% 14% 6% 10% 12% 5%
Number of performance problems experienced in production 9% 20% 22% 13% 9% 12% 6% 8%
Section 3: Adoption and Use of DevOps
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And roughly what are the current levels of the following compared to the situation before DevOps? Sorted by: No change
Consumer packaged goods
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Overall IT cost of delivering a new application 12% 22% 14% 23% 17% 2% 7% 1%
Time and effort spent on release management 10% 17% 31% 10% 14% 11% 6% 1%
Number of defects making it into the production environment 10% 20% 26% 21% 6% 6% 10% 1%
Number of performance problems experienced in production 10% 17% 26% 19% 12% 7% 6% 2%
Time to release enhancements to existing applications 9% 17% 27% 20% 10% 6% 10% 1%
Time and effort spent on testing and remediation 9% 21% 26% 12% 15% 4% 12% 1%
Time to market for new applications 7% 26% 21% 23% 7% 2% 11% 1%
Utilities and energy
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time to market for new applications 20% 14% 24% 18% 6% 5% 9% 2%
Number of performance problems experienced in production 15% 17% 20% 15% 10% 11% 8% 2%
Time and effort spent on testing and remediation 11% 18% 32% 13% 9% 8% 7% 1%
Time to release enhancements to existing applications 10% 21% 21% 20% 10% 7% 8% 1%
Time and effort spent on release management 9% 22% 24% 16% 13% 6% 6% 2%
Number of defects making it into the production environment 9% 20% 24% 17% 14% 4% 9% 1%
Overall IT cost of delivering a new application 9% 19% 22% 20% 11% 6% 10% 1%
Section 3: Adoption and Use of DevOps
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And roughly what are the current levels of the following compared to the situation before DevOps? Sorted by: No change
Financial services
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time and effort spent on testing and remediation 13% 11% 24% 23% 13% 10% 4% 1%
Number of performance problems experienced in production 10% 18% 18% 23% 11% 14% 5% 1%
Time to release enhancements to existing applications 9% 18% 18% 25% 16% 5% 8% 1%
Number of defects making it into the production environment 9% 14% 20% 23% 14% 11% 7% 2%
Time and effort spent on release management 8% 19% 15% 26% 13% 10% 8% 1%
Overall IT cost of delivering a new application 7% 16% 24% 20% 20% 8% 4% 1%
Time to market for new applications 5% 16% 30% 16% 3% 13% 14% 1%
Healthcare
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time and effort spent on release management 16% 19% 19% 19% 13% 6% 7% 1%
Time and effort spent on testing and remediation 14% 22% 23% 12% 14% 7% 6% 1%
Overall IT cost of delivering a new application 13% 25% 22% 14% 16% 1% 6% 3%
Number of performance problems experienced in production 12% 13% 35% 17% 6% 10% 4% 3%
Time to market for new applications 9% 29% 26% 14% 6% 7% 7% 1%
Time to release enhancements to existing applications 9% 25% 28% 19% 9% 4% 6% 1%
Number of defects making it into the production environment 7% 23% 29% 13% 7% 7% 10% 3%
Section 3: Adoption and Use of DevOps
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And roughly what are the current levels of the following compared to the situation before DevOps? Sorted by: No change
Consumer Electronics
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time and effort spent on testing and remediation 13% 12% 23% 19% 11% 5% 17% 1%
Time and effort spent on release management 13% 15% 22% 14% 14% 10% 11% 2%
Time to market for new applications 11% 16% 31% 9% 9% 6% 18% 1%
Time to release enhancements to existing applications 11% 20% 21% 18% 8% 11% 12% 0%
Number of performance problems experienced in production 11% 15% 20% 16% 13% 9% 16% 1%
Overall IT cost of delivering a new application 9% 18% 26% 13% 6% 6% 20% 3%
Number of defects making it into the production environment 6% 17% 26% 12% 15% 9% 15% 1%
Public sector
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time to market for new applications 13% 27% 15% 20% 3% 7% 12% 3%
Time to release enhancements to existing applications 12% 13% 28% 25% 12% 2% 5% 3%
Time and effort spent on release management 8% 18% 28% 15% 10% 10% 8% 2%
Number of performance problems experienced in production 8% 12% 27% 18% 15% 3% 13% 3%
Overall IT cost of delivering a new application 8% 18% 22% 20% 13% 7% 8% 3%
Time and effort spent on testing and remediation 7% 22% 15% 30% 13% 3% 8% 2%
Number of defects making it into the production environment 7% 22% 22% 23% 10% 7% 8% 2%
Section 3: Adoption and Use of DevOps
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And roughly what are the current levels of the following compared to the situation before DevOps? Sorted by: No change
Retail
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time and effort spent on testing and remediation 14% 17% 17% 23% 4% 9% 16% 0%
Time to market for new applications 13% 24% 20% 11% 9% 6% 16% 1%
Time to release enhancements to existing applications 13% 18% 20% 18% 13% 10% 9% 0%
Overall IT cost of delivering a new application 13% 13% 15% 24% 11% 12% 12% 1%
Time and effort spent on release management 9% 20% 21% 15% 17% 6% 9% 3%
Number of defects making it into the production environment 9% 22% 23% 14% 13% 10% 10% 0%
Number of performance problems experienced in production 6% 21% 18% 20% 11% 10% 13% 1%
Telecoms
No change
1-10% lower (than before DevOps) 11-25% lower 26-50% lower 51-75% lower >75% lower Level went up Unsure
Time and effort spent on testing and remediation 12% 22% 24% 10% 3% 7% 22% 1%
Overall IT cost of delivering a new application 11% 17% 18% 18% 6% 8% 20% 3%
Time to market for new applications 9% 15% 32% 12% 4% 3% 23% 2%
Time to release enhancements to existing applications 9% 22% 24% 16% 4% 5% 18% 2%
Time and effort spent on release management 9% 17% 28% 13% 5% 7% 19% 3%
Number of performance problems experienced in production 8% 24% 17% 17% 6% 7% 19% 2%
Number of defects making it into the production environment 8% 16% 23% 16% 8% 8% 20% 2%
Section 3: Adoption and Use of DevOps
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Section 4: Adoption and Use of APIsDefinition of APIs used in the survey:An important digital business enabler is the use of ‘APIs’ (Application Programming Interfaces), which allow apps and applications to access data and services across a network, including over the internet. Publishing APIs to your systems allows developers to compose mobile apps, for example, from pre-built and pre-tested functionality. APIs can be also be used to provide programmatic access to your systems and data by external developers.
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How would you sum up your knowledge of APIs based on our description above? Sorted by: Extensive
Summary LevelOverall
Extensive Good Limited None (until I read the definition)
34% 42% 17% 7%
By Industry SegmentExtensive Good Limited None (until I read the definition)
Telecoms 50% 35% 11% 4%
Automotive 38% 34% 18% 10%
Financial services 36% 44% 15% 6%
Consumer Electronics 34% 49% 12% 5%
Healthcare 33% 38% 22% 7%
Utilities and energy 32% 49% 16% 4%
Retail 30% 42% 16% 11%
Public sector 30% 39% 18% 14%
Consumer packaged goods 27% 44% 24% 6%
Section 4: Adoption and Use of APIs
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How would sum up your use of APIs in relation to the following? Sorted by: Managed/coordinated
Summary LevelManaged/coordinated Ad hoc/piecemeal Limited/none Unsure
Building full-function web applications 46% 32% 15% 6%
Integrating ‘back-office’ systems 44% 35% 13% 8%
Building mobile apps 42% 34% 18% 6%
Incorporating third party services into your apps/applications 38% 35% 18% 8%
Enabling third party developers 36% 38% 19% 7%
By Industry Segment
Automotive
Major contribution Good contribution Some contribution Little or no contribution
Building full-function web applications 46% 29% 20% 5%
Integrating ‘back-office’ systems 46% 31% 13% 10%
Enabling third party developers 41% 32% 21% 6%
Incorporating third party services into your apps/applications 39% 32% 20% 8%
Building mobile apps 38% 36% 18% 8%
Consumer packaged goods
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Building mobile apps 45% 31% 21% 3%
Building full-function web applications 44% 35% 16% 5%
Integrating ‘back-office’ systems 43% 37% 15% 5%
Incorporating third party services into your apps/applications 36% 36% 22% 6%
Enabling third party developers 27% 43% 24% 5%
Utilities and energy
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Building full-function web applications 46% 35% 15% 4%
Integrating ‘back-office’ systems 43% 40% 11% 6%
Building mobile apps 43% 35% 18% 4%
Incorporating third party services into your apps/applications 36% 41% 18% 6%
Enabling third party developers 31% 43% 21% 6%
Section 4: Adoption and Use of APIs
77 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would sum up your use of APIs in relation to the following? Sorted by: Managed/coordinated
Financial services
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Building mobile apps 51% 30% 10% 8%
Building full-function web applications 51% 32% 14% 3%
Integrating ‘back-office’ systems 45% 35% 14% 6%
Incorporating third party services into your apps/applications 34% 40% 17% 9%
Enabling third party developers 30% 47% 17% 7%
Healthcare
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Integrating ‘back-office’ systems 42% 35% 16% 6%
Incorporating third party services into your apps/applications 42% 31% 19% 8%
Building full-function web applications 41% 34% 17% 8%
Building mobile apps 40% 37% 18% 5%
Enabling third party developers 37% 37% 17% 10%
Consumer Electronics
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Building full-function web applications 59% 25% 11% 5%
Integrating ‘back-office’ systems 55% 28% 9% 8%
Incorporating third party services into your apps/applications 50% 31% 14% 6%
Enabling third party developers 46% 34% 14% 6%
Building mobile apps 45% 38% 13% 4%
Public sector
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Integrating ‘back-office’ systems 47% 29% 14% 10%
Building full-function web applications 38% 37% 14% 11%
Building mobile apps 35% 32% 20% 13%
Enabling third party developers 31% 39% 18% 12%
Incorporating third party services into your apps/applications 29% 38% 19% 14%
Section 4: Adoption and Use of APIs
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How would sum up your use of APIs in relation to the following? Sorted by: Managed/coordinated
Retail
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Building full-function web applications 48% 30% 14% 8%
Building mobile apps 41% 33% 21% 5%
Integrating ‘back-office’ systems 39% 42% 11% 9%
Incorporating third party services into your apps/applications 39% 31% 21% 10%
Enabling third party developers 34% 38% 22% 6%
Telecoms
Managed/coordinated Ad hoc/piecemeal Limited/none Unsure
Enabling third party developers 48% 31% 14% 7%
Building full-function web applications 44% 32% 17% 7%
Building mobile apps 40% 36% 17% 7%
Incorporating third party services into your apps/applications 40% 39% 14% 7%
Integrating ‘back-office’ systems 36% 40% 15% 9%
Section 4: Adoption and Use of APIs
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How would you sum up your emphasis on the following types of API in particular? Sorted by: Significant committed use
Summary LevelSignificant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 45% 31% 11% 6% 7%
APIs based on proprietary protocols 36% 33% 20% 6% 5%
SOAP/XML based Web services 29% 43% 16% 5% 7%
By Industry Segment
Automotive
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 46% 24% 17% 8% 6%
APIs based on proprietary protocols 37% 22% 30% 8% 3%
SOAP/XML based Web services 27% 36% 24% 8% 5%
Consumer packaged goods
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 42% 39% 9% 7% 3%
APIs based on proprietary protocols 33% 34% 25% 4% 4%
SOAP/XML based Web services 27% 38% 24% 5% 6%
Utilities and energy
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 40% 36% 13% 5% 5%
APIs based on proprietary protocols 31% 34% 25% 6% 5%
SOAP/XML based Web services 22% 53% 13% 7% 5%
Financial services
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 53% 23% 11% 4% 8%
APIs based on proprietary protocols 40% 41% 12% 3% 5%
SOAP/XML based Web services 27% 49% 14% 3% 7%
Healthcare
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 44% 38% 8% 5% 5%
APIs based on proprietary protocols 42% 35% 14% 5% 5%
SOAP/XML based Web services 33% 49% 9% 6% 3%
Section 4: Adoption and Use of APIs
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How would you sum up your emphasis on the following types of API in particular? Sorted by: Significant committed use
Consumer Electronics
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 47% 37% 7% 2% 7%
SOAP/XML based Web services 44% 42% 7% 3% 4%
APIs based on proprietary protocols 38% 37% 20% 1% 4%
Public sector
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 43% 26% 9% 12% 10%
SOAP/XML based Web services 36% 24% 19% 2% 19%
APIs based on proprietary protocols 34% 30% 14% 12% 10%
Retail
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 46% 34% 13% 2% 5%
APIs based on proprietary protocols 38% 32% 24% 2% 4%
SOAP/XML based Web services 23% 57% 16% 1% 4%
Telecoms
Significant committed use Use ramping up Legacy use only Negligible use Unsure
Modern RESTful APIs 41% 25% 10% 11% 13%
APIs based on proprietary protocols 32% 34% 15% 11% 8%
SOAP/XML based Web services 29% 37% 15% 7% 12%
Section 4: Adoption and Use of APIs
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Have any of the following been drivers of API activity, or might they become so in the future? Sorted by: Yes
Summary LevelYes Likely to in future No Unsure
Delivery of new/better customer experiences 50% 35% 9% 6%
Faster delivery of revenue-enhancing apps/applications 48% 36% 11% 5%
Extending your digital reach 46% 37% 10% 6%
Lowering of IT-related costs and risks 46% 39% 9% 6%
Exploration of new business models 45% 37% 12% 6%
Streamlining your supply/demand chains 45% 39% 10% 6%
Monetisation of your data 40% 41% 12% 6%
Leverage of third-party developer innovation 38% 41% 14% 6%
By Industry Segment
Automotive
Yes Likely to in future No Unsure
Delivery of new/better customer experiences 51% 31% 12% 6%
Faster delivery of revenue-enhancing apps/applications 48% 39% 10% 3%
Extending your digital reach 47% 38% 11% 4%
Lowering of IT-related costs and risks 46% 38% 11% 5%
Streamlining your supply/demand chains 43% 38% 15% 4%
Exploration of new business models 42% 35% 16% 7%
Monetisation of your data 41% 43% 11% 5%
Leverage of third-party developer innovation 34% 43% 18% 4%
Consumer packaged goods
Yes Likely to in future No Unsure
Delivery of new/better customer experiences 46% 39% 12% 3%
Faster delivery of revenue-enhancing apps/applications 46% 35% 16% 3%
Streamlining your supply/demand chains 45% 39% 12% 5%
Extending your digital reach 42% 43% 11% 3%
Exploration of new business models 40% 39% 16% 5%
Monetisation of your data 40% 39% 17% 3%
Lowering of IT-related costs and risks 40% 41% 13% 6%
Leverage of third-party developer innovation 35% 43% 16% 6%
Section 4: Adoption and Use of APIs
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Have any of the following been drivers of API activity, or might they become so in the future? Sorted by: Yes
Utilities and energy
Yes Likely to in future No Unsure
Delivery of new/better customer experiences 54% 33% 9% 4%
Lowering of IT-related costs and risks 51% 37% 8% 4%
Faster delivery of revenue-enhancing apps/applications 50% 36% 9% 5%
Exploration of new business models 43% 44% 8% 4%
Streamlining your supply/demand chains 41% 44% 10% 6%
Extending your digital reach 39% 41% 13% 7%
Leverage of third-party developer innovation 36% 43% 18% 4%
Monetisation of your data 34% 51% 11% 4%
Financial services
Yes Likely to in future No Unsure
Faster delivery of revenue-enhancing apps/applications 53% 35% 7% 4%
Delivery of new/better customer experiences 51% 39% 6% 4%
Streamlining your supply/demand chains 51% 33% 9% 6%
Extending your digital reach 48% 37% 10% 5%
Exploration of new business models 47% 41% 10% 2%
Lowering of IT-related costs and risks 46% 42% 8% 4%
Leverage of third-party developer innovation 44% 40% 12% 5%
Monetisation of your data 41% 46% 7% 6%
Healthcare
Yes Likely to in future No Unsure
Streamlining your supply/demand chains 49% 40% 6% 5%
Extending your digital reach 48% 35% 10% 6%
Faster delivery of revenue-enhancing apps/applications 44% 40% 10% 6%
Lowering of IT-related costs and risks 43% 43% 9% 5%
Monetisation of your data 42% 40% 10% 8%
Exploration of new business models 41% 44% 8% 6%
Delivery of new/better customer experiences 40% 43% 10% 7%
Leverage of third-party developer innovation 37% 46% 12% 5%
Section 4: Adoption and Use of APIs
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Have any of the following been drivers of API activity, or might they become so in the future? Sorted by: Yes
Consumer Electronics
Yes Likely to in future No Unsure
Delivery of new/better customer experiences 59% 28% 8% 6%
Faster delivery of revenue-enhancing apps/applications 53% 31% 8% 8%
Extending your digital reach 53% 34% 7% 6%
Exploration of new business models 51% 31% 13% 5%
Lowering of IT-related costs and risks 49% 36% 9% 5%
Streamlining your supply/demand chains 48% 35% 11% 6%
Monetisation of your data 42% 40% 13% 6%
Leverage of third-party developer innovation 38% 43% 15% 4%
Public sector
Yes Likely to in future No Unsure
Delivery of new/better customer experiences 48% 33% 6% 13%
Extending your digital reach 42% 39% 10% 8%
Lowering of IT-related costs and risks 42% 40% 6% 12%
Streamlining your supply/demand chains 40% 39% 10% 11%
Exploration of new business models 38% 41% 12% 10%
Faster delivery of revenue-enhancing apps/applications 35% 41% 15% 8%
Leverage of third-party developer innovation 34% 45% 8% 13%
Monetisation of your data 33% 42% 13% 12%
Retail
Yes Likely to in future No Unsure
Delivery of new/better customer experiences 51% 35% 8% 7%
Exploration of new business models 50% 30% 13% 7%
Extending your digital reach 46% 39% 7% 8%
Lowering of IT-related costs and risks 46% 40% 8% 5%
Faster delivery of revenue-enhancing apps/applications 44% 39% 10% 7%
Monetisation of your data 43% 38% 13% 7%
Leverage of third-party developer innovation 42% 39% 12% 8%
Streamlining your supply/demand chains 40% 42% 10% 8%
Section 4: Adoption and Use of APIs
84 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Have any of the following been drivers of API activity, or might they become so in the future? Sorted by: Yes
Telecoms
Yes Likely to in future No Unsure
Exploration of new business models 54% 28% 9% 9%
Faster delivery of revenue-enhancing apps/applications 52% 31% 12% 4%
Extending your digital reach 52% 29% 9% 10%
Lowering of IT-related costs and risks 52% 31% 12% 5%
Delivery of new/better customer experiences 52% 33% 9% 6%
Streamlining your supply/demand chains 45% 38% 10% 7%
Monetisation of your data 43% 34% 15% 8%
Leverage of third-party developer innovation 42% 33% 17% 8%
Section 4: Adoption and Use of APIs
85 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How much have you looked for the following from your API initiatives, or might you do so in the future? Sorted by: Major objective
Summary LevelMajor objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 48% 34% 11% 6%
Effective management of API performance / scalability 46% 36% 12% 7%
Ability to manage APIs as ‘products’ 39% 40% 13% 7%
Ability to track and manage use of 3rd party APIs 38% 42% 14% 7%
Ease of API discovery by the broader developer community 37% 42% 13% 8%
Ease of API consumption by external developers 35% 42% 15% 8%
Ease of publishing APIs to external developers 35% 41% 16% 8%
By Industry Segment
Automotive
Major objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 46% 38% 12% 4%
Ability to manage APIs as ‘products’ 43% 40% 13% 4%
Effective management of API performance / scalability 39% 42% 14% 4%
Ease of API discovery by the broader developer community 36% 43% 15% 6%
Ease of API consumption by external developers 35% 45% 14% 6%
Ability to track and manage use of 3rd party APIs 35% 41% 18% 6%
Ease of publishing APIs to external developers 32% 39% 19% 10%
Consumer packaged goods
Major objective Secondary objective Not a big factor Unsure
Effective management of API performance / scalability 47% 33% 15% 5%
Ability to secure APIs effectively 46% 33% 16% 6%
Ability to track and manage use of 3rd party APIs 38% 40% 17% 5%
Ability to manage APIs as ‘products’ 35% 42% 17% 6%
Ease of publishing APIs to external developers 32% 40% 21% 6%
Ease of API consumption by external developers 32% 39% 24% 5%
Ease of API discovery by the broader developer community 32% 45% 16% 8%
Section 4: Adoption and Use of APIs
86 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How much have you looked for the following from your API initiatives, or might you do so in the future? Sorted by: Major objective
Utilities and energy
Major objective Secondary objective Not a big factor Unsure
Effective management of API performance / scalability 45% 36% 13% 6%
Ability to secure APIs effectively 41% 41% 12% 6%
Ability to manage APIs as ‘products’ 41% 38% 15% 6%
Ease of API discovery by the broader developer community 35% 45% 14% 6%
Ease of publishing APIs to external developers 34% 45% 16% 5%
Ability to track and manage use of 3rd party APIs 33% 46% 16% 6%
Ease of API consumption by external developers 31% 49% 13% 7%
Financial services
Major objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 54% 36% 7% 4%
Effective management of API performance / scalability 48% 39% 10% 3%
Ease of API consumption by external developers 39% 38% 17% 6%
Ability to manage APIs as ‘products’ 39% 41% 15% 5%
Ease of publishing APIs to external developers 36% 44% 15% 4%
Ease of API discovery by the broader developer community 36% 45% 11% 7%
Ability to track and manage use of 3rd party APIs 36% 47% 13% 4%
Healthcare
Major objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 51% 31% 12% 6%
Effective management of API performance / scalability 40% 40% 10% 9%
Ability to track and manage use of 3rd party APIs 37% 42% 13% 8%
Ease of API discovery by the broader developer community 36% 44% 13% 7%
Ability to manage APIs as ‘products’ 33% 44% 16% 8%
Ease of API consumption by external developers 31% 45% 14% 10%
Ease of publishing APIs to external developers 24% 51% 17% 8%
Section 4: Adoption and Use of APIs
87 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How much have you looked for the following from your API initiatives, or might you do so in the future? Sorted by: Major objective
Consumer Electronics
Major objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 48% 33% 14% 5%
Ease of API discovery by the broader developer community 47% 31% 14% 8%
Effective management of API performance / scalability 43% 36% 14% 6%
Ability to manage APIs as ‘products’ 42% 41% 11% 6%
Ease of publishing APIs to external developers 38% 40% 11% 11%
Ability to track and manage use of 3rd party APIs 38% 43% 11% 8%
Ease of API consumption by external developers 36% 45% 13% 7%
Public sector
Major objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 49% 31% 9% 12%
Effective management of API performance / scalability 44% 33% 9% 14%
Ease of API consumption by external developers 37% 35% 16% 13%
Ability to track and manage use of 3rd party APIs 37% 38% 12% 13%
Ability to manage APIs as ‘products’ 35% 41% 12% 12%
Ease of API discovery by the broader developer community 32% 42% 14% 12%
Ease of publishing APIs to external developers 31% 37% 20% 12%
Retail
Major objective Secondary objective Not a big factor Unsure
Effective management of API performance / scalability 51% 33% 10% 7%
Ability to secure APIs effectively 43% 39% 10% 8%
Ease of publishing APIs to external developers 40% 37% 17% 7%
Ability to manage APIs as ‘products’ 40% 40% 9% 11%
Ability to track and manage use of 3rd party APIs 39% 43% 8% 10%
Ease of API discovery by the broader developer community 35% 45% 10% 10%
Ease of API consumption by external developers 32% 42% 14% 12%
Section 4: Adoption and Use of APIs
88 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How much have you looked for the following from your API initiatives, or might you do so in the future? Sorted by: Major objective
Telecoms
Major objective Secondary objective Not a big factor Unsure
Ability to secure APIs effectively 55% 27% 10% 8%
Effective management of API performance / scalability 53% 28% 9% 10%
Ability to track and manage use of 3rd party APIs 49% 34% 12% 5%
Ability to manage APIs as ‘products’ 48% 35% 9% 8%
Ease of API discovery by the broader developer community 46% 38% 9% 7%
Ease of API consumption by external developers 46% 36% 12% 7%
Ease of publishing APIs to external developers 44% 38% 9% 8%
Section 4: Adoption and Use of APIs
89 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Are you comfortable answering some additional questions on APIs? Sorted by: Yes, I’ll give it a try
Sector
Yes, I'll give it a tryNo, would prefer to skip to the next section (blank)
Overall
11% 13% 76%
By Industry SegmentHealthcare 14% 15% 71%
Automotive 14% 13% 73%
Retail 14% 14% 72%
Consumer packaged goods 13% 17% 71%
Public sector 11% 20% 69%
Financial services 10% 10% 80%
Utilities and energy 9% 11% 81%
Consumer Electronics 8% 9% 83%
Telecoms 5% 10% 85%
Section 4: Adoption and Use of APIs
90 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your use of APIs? Sorted by: Yes
Summary LevelYes Partially No, but this is relevant to us No, not relevant Unsure
Access and identity management tools to ensure secure access 49% 34% 12% 3% 2%
Tools to enable rapid identification and fixing of security issues 49% 33% 11% 5% 2%
Run-time API gateway(s) to enhance performance and security 47% 36% 11% 4% 1%
Techniques to encrypt data where appropriate 47% 36% 10% 4% 3%
Coding standards to ensure inherent security of API-enabled systems 46% 35% 13% 4% 2%
Portal technology to enable API discovery and access by developers 45% 36% 12% 4% 2%
Run-time platform(s) to support API growth and scalability 45% 38% 11% 4% 2%
Tools/processes to coordinate/manage API development/publication 44% 39% 12% 3% 2%
Monitoring tools to enable rapid response to performance issues 43% 39% 13% 3% 2%
Tools/processes to prioritise and track API investments 42% 40% 12% 4% 3%
By Industry SegmentAutomotive
Yes Partially No, but this is relevant to us No, not relevant Unsure
Tools to enable rapid identification and fixing of security issues 50% 25% 15% 7% 3%
Access and identity management tools to ensure secure access 47% 32% 17% 1% 3%
Portal technology to enable API discovery and access by developers 42% 37% 14% 6% 2%
Tools/processes to coordinate/manage API development/publication 40% 39% 14% 6% 2%
Run-time API gateway(s) to enhance performance and security 40% 40% 12% 8% 1%
Coding standards to ensure inherent security of API-enabled systems 40% 33% 23% 2% 3%
Run-time platform(s) to support API growth and scalability 37% 40% 17% 4% 3%
Monitoring tools to enable rapid response to performance issues 36% 36% 21% 5% 3%
Techniques to encrypt data where appropriate 34% 46% 8% 7% 5%
Tools/processes to prioritise and track API investments 32% 46% 8% 8% 6%
Section 4: Adoption and Use of APIs
91 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your use of APIs? Sorted by: Yes
Consumer packaged goods
Yes Partially No, but this is relevant to us No, not relevant Unsure
Tools/processes to coordinate/manage API development/publication 42% 37% 18% 2% 1%
Access and identity management tools to ensure secure access 41% 32% 18% 8% 1%
Tools/processes to prioritise and track API investments 40% 37% 21% 2% 0%
Techniques to encrypt data where appropriate 40% 36% 16% 8% 1%
Run-time platform(s) to support API growth and scalability 39% 39% 17% 5% 1%
Monitoring tools to enable rapid response to performance issues 39% 42% 18% 1% 0%
Tools to enable rapid identification and fixing of security issues 39% 41% 15% 5% 1%
Run-time API gateway(s) to enhance performance and security 37% 43% 17% 3% 1%
Portal technology to enable API discovery and access by developers 35% 41% 17% 6% 2%
Coding standards to ensure inherent security of API-enabled systems 35% 44% 16% 5% 1%
Utilities and energy
Yes Partially No, but this is relevant to us No, not relevant Unsure
Access and identity management tools to ensure secure access 51% 33% 10% 4% 3%
Portal technology to enable API discovery and access by developers 47% 38% 10% 4% 1%
Run-time API gateway(s) to enhance performance and security 46% 41% 5% 5% 3%
Coding standards to ensure inherent security of API-enabled systems 46% 34% 15% 5% 1%
Techniques to encrypt data where appropriate 45% 38% 10% 5% 3%
Tools/processes to coordinate/manage API development/publication 44% 44% 7% 5% 1%
Tools to enable rapid identification and fixing of security issues 44% 35% 14% 5% 2%
Monitoring tools to enable rapid response to performance issues 43% 40% 8% 8% 1%
Run-time platform(s) to support API growth and scalability 42% 41% 10% 5% 3%
Tools/processes to prioritise and track API investments 35% 49% 12% 2% 3%
Section 4: Adoption and Use of APIs
92 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your use of APIs? Sorted by: Yes
Financial services
Yes Partially No, but this is relevant to us No, not relevant Unsure
Tools/processes to coordinate/manage API development/publication 58% 30% 8% 2% 2%
Access and identity management tools to ensure secure access 50% 38% 8% 3% 1%
Run-time API gateway(s) to enhance performance and security 49% 41% 8% 2% 1%
Techniques to encrypt data where appropriate 49% 41% 5% 3% 3%
Tools to enable rapid identification and fixing of security issues 49% 40% 7% 3% 2%
Run-time platform(s) to support API growth and scalability 47% 41% 7% 4% 2%
Tools/processes to prioritise and track API investments 45% 37% 12% 3% 3%
Portal technology to enable API discovery and access by developers 43% 40% 10% 5% 2%
Monitoring tools to enable rapid response to performance issues 43% 38% 15% 3% 1%
Coding standards to ensure inherent security of API-enabled systems 42% 43% 10% 4% 1%
Healthcare
Yes Partially No, but this is relevant to us No, not relevant Unsure
Coding standards to ensure inherent security of API-enabled systems 48% 27% 14% 6% 5%
Run-time platform(s) to support API growth and scalability 47% 37% 6% 5% 5%
Run-time API gateway(s) to enhance performance and security 44% 33% 15% 2% 5%
Portal technology to enable API discovery and access by developers 43% 35% 14% 4% 5%
Access and identity management tools to ensure secure access 42% 43% 6% 6% 2%
Tools/processes to coordinate/manage API development/publication 38% 33% 16% 7% 5%
Techniques to encrypt data where appropriate 37% 40% 15% 2% 6%
Tools to enable rapid identification and fixing of security issues 36% 42% 10% 10% 2%
Monitoring tools to enable rapid response to performance issues 35% 47% 9% 5% 5%
Tools/processes to prioritise and track API investments 33% 41% 12% 9% 5%
Section 4: Adoption and Use of APIs
93 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your use of APIs? Sorted by: Yes
Consumer Electronics
Yes Partially No, but this is relevant to us No, not relevant Unsure
Tools to enable rapid identification and fixing of security issues 58% 26% 11% 4% 1%
Run-time platform(s) to support API growth and scalability 57% 30% 8% 4% 1%
Run-time API gateway(s) to enhance performance and security 56% 33% 6% 5% 1%
Coding standards to ensure inherent security of API-enabled systems 53% 32% 7% 5% 3%
Access and identity management tools to ensure secure access 52% 31% 9% 4% 4%
Techniques to encrypt data where appropriate 52% 35% 8% 4% 1%
Portal technology to enable API discovery and access by developers 50% 36% 9% 1% 4%
Tools/processes to coordinate/manage API development/publication 48% 35% 12% 4% 1%
Tools/processes to prioritise and track API investments 42% 41% 9% 7% 1%
Monitoring tools to enable rapid response to performance issues 37% 46% 13% 1% 3%
Public sector
Yes Partially No, but this is relevant to us No, not relevant Unsure
Tools/processes to prioritise and track API investments 54% 30% 10% 1% 4%
Tools to enable rapid identification and fixing of security issues 52% 30% 15% 3% 0%
Portal technology to enable API discovery and access by developers 49% 33% 13% 3% 3%
Access and identity management tools to ensure secure access 49% 32% 18% 0% 1%
Run-time API gateway(s) to enhance performance and security 48% 29% 18% 4% 1%
Techniques to encrypt data where appropriate 48% 37% 13% 1% 1%
Run-time platform(s) to support API growth and scalability 46% 41% 11% 1% 1%
Monitoring tools to enable rapid response to performance issues 44% 44% 9% 1% 1%
Coding standards to ensure inherent security of API-enabled systems 44% 38% 14% 1% 3%
Tools/processes to coordinate/manage API development/publication 41% 43% 15% 1% 0%
Section 4: Adoption and Use of APIs
94 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Do you have any of the following in place to support your use of APIs? Sorted by: Yes
Retail
Yes Partially No, but this is relevant to us No, not relevant Unsure
Techniques to encrypt data where appropriate 54% 31% 10% 3% 2%
Coding standards to ensure inherent security of API-enabled systems 50% 38% 8% 2% 2%
Portal technology to enable API discovery and access by developers 50% 31% 17% 2% 0%
Access and identity management tools to ensure secure access 50% 38% 10% 2% 1%
Tools to enable rapid identification and fixing of security issues 50% 34% 13% 2% 2%
Monitoring tools to enable rapid response to performance issues 48% 34% 15% 4% 0%
Run-time API gateway(s) to enhance performance and security 45% 39% 13% 3% 1%
Run-time platform(s) to support API growth and scalability 41% 42% 16% 1% 1%
Tools/processes to prioritise and track API investments 40% 46% 11% 3% 1%
Tools/processes to coordinate/manage API development/publication 39% 49% 11% 1% 1%
Telecoms
Yes Partially No, but this is relevant to us No, not relevant Unsure
Techniques to encrypt data where appropriate 60% 26% 7% 6% 2%
Tools to enable rapid identification and fixing of security issues 59% 30% 5% 5% 2%
Access and identity management tools to ensure secure access 58% 29% 8% 3% 2%
Run-time API gateway(s) to enhance performance and security 57% 28% 11% 3% 0%
Tools/processes to prioritise and track API investments 56% 31% 8% 2% 2%
Coding standards to ensure inherent security of API-enabled systems 56% 30% 10% 3% 2%
Monitoring tools to enable rapid response to performance issues 55% 31% 7% 2% 5%
Run-time platform(s) to support API growth and scalability 51% 32% 10% 4% 2%
Portal technology to enable API discovery and access by developers 49% 34% 7% 6% 3%
Tools/processes to coordinate/manage API development/publication 48% 38% 10% 3% 2%
Monitoring tools to enable rapid response to performance issues 38% 41% 16% 4% 2%
Section 4: Adoption and Use of APIs
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Have you implemented specific API security measures to protect against the following? Sorted by: Yes
Summary LevelYes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Man-in-the-middle attacks that intercept legitimate transactions 49% 34% 10% 4% 3%
Identity attacks exploiting flaws in authentication 48% 34% 12% 4% 3%
Abuse of authenticated sessions to gain broader unauthorised access 46% 34% 13% 5% 2%
Old, insecure APIs that should have been updated or decommissioned 46% 35% 11% 5% 3%
Parameter based exploits of poorly coded software 44% 37% 12% 4% 3%
By Industry SegmentAutomotive
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Parameter based exploits of poorly coded software 46% 33% 17% 3% 1%
Identity attacks exploiting flaws in authentication 43% 34% 15% 5% 3%
Man-in-the-middle attacks that intercept legitimate transactions 43% 41% 8% 7% 1%
Old, insecure APIs that should have been updated or decommissioned 43% 32% 13% 9% 2%
Abuse of authenticated sessions to gain broader unauthorised access 41% 40% 14% 4% 2%
Consumer packaged goods
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Abuse of authenticated sessions to gain broader unauthorised access 50% 28% 17% 3% 3%
Old, insecure APIs that should have been updated or decommissioned 47% 31% 15% 6% 2%
Man-in-the-middle attacks that intercept legitimate transactions 46% 31% 17% 4% 2%
Identity attacks exploiting flaws in authentication 38% 45% 13% 3% 2%
Parameter based exploits of poorly coded software 35% 39% 21% 2% 3%
Utilities and energy
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Abuse of authenticated sessions to gain broader unauthorised access 48% 34% 11% 5% 2%
Man-in-the-middle attacks that intercept legitimate transactions 48% 41% 5% 4% 3%
Old, insecure APIs that should have been updated or decommissioned 48% 35% 9% 6% 2%
Identity attacks exploiting flaws in authentication 46% 38% 12% 3% 1%
Parameter based exploits of poorly coded software 35% 47% 12% 4% 2%
Section 4: Adoption and Use of APIs
96 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Have you implemented specific API security measures to protect against the following? Sorted by: Yes
Financial services
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Identity attacks exploiting flaws in authentication 54% 33% 5% 7% 2%
Man-in-the-middle attacks that intercept legitimate transactions 47% 37% 7% 4% 6%
Parameter based exploits of poorly coded software 46% 40% 9% 2% 3%
Old, insecure APIs that should have been updated or decommissioned 46% 40% 8% 2% 4%
Abuse of authenticated sessions to gain broader unauthorised access 42% 37% 13% 6% 2%
Healthcare
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Man-in-the-middle attacks that intercept legitimate transactions 48% 28% 12% 6% 5%
Identity attacks exploiting flaws in authentication 43% 31% 16% 2% 7%
Parameter based exploits of poorly coded software 43% 37% 10% 4% 6%
Abuse of authenticated sessions to gain broader unauthorised access 42% 38% 15% 2% 2%
Old, insecure APIs that should have been updated or decommissioned 42% 36% 14% 5% 4%
Consumer Electronics
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Abuse of authenticated sessions to gain broader unauthorised access 53% 29% 13% 5% 1%
Parameter based exploits of poorly coded software 52% 36% 6% 5% 1%
Identity attacks exploiting flaws in authentication 48% 41% 8% 2% 1%
Old, insecure APIs that should have been updated or decommissioned 48% 40% 7% 4% 1%
Man-in-the-middle attacks that intercept legitimate transactions 47% 40% 8% 5% 0%
Public sector
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Man-in-the-middle attacks that intercept legitimate transactions 57% 24% 15% 3% 1%
Identity attacks exploiting flaws in authentication 53% 22% 11% 11% 3%
Old, insecure APIs that should have been updated or decommissioned 53% 27% 15% 1% 4%
Abuse of authenticated sessions to gain broader unauthorised access 43% 32% 16% 4% 5%
Parameter based exploits of poorly coded software 42% 42% 6% 4% 6%
Section 4: Adoption and Use of APIs
97 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Have you implemented specific API security measures to protect against the following? Sorted by: Yes
Retail
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Identity attacks exploiting flaws in authentication 51% 31% 9% 7% 2%
Man-in-the-middle attacks that intercept legitimate transactions 49% 36% 10% 4% 2%
Parameter based exploits of poorly coded software 47% 34% 15% 3% 2%
Abuse of authenticated sessions to gain broader unauthorised access 45% 39% 10% 6% 1%
Old, insecure APIs that should have been updated or decommissioned 44% 36% 10% 6% 5%
Telecoms
Yes Only for sensitive apps/data No, but this is relevant to us No, not relevant Unsure
Man-in-the-middle attacks that intercept legitimate transactions 57% 27% 7% 5% 4%
Identity attacks exploiting flaws in authentication 51% 27% 17% 2% 4%
Parameter based exploits of poorly coded software 50% 29% 8% 8% 5%
Abuse of authenticated sessions to gain broader unauthorised access 47% 30% 14% 8% 2%
Old, insecure APIs that should have been updated or decommissioned 40% 35% 9% 8% 7%
Section 4: Adoption and Use of APIs
98 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following API related activities? Sorted by: Important/straightforward
Summary LevelImportant/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 52% 37% 9% 3%
Acquiring the necessary skills within IT 49% 39% 8% 3%
Putting the right infrastructure and tooling in place 48% 42% 8% 2%
Dealing with security and compliance challenges 45% 44% 8% 3%
Educating senior budget holder and securing funds 44% 43% 10% 4%
Defining the value of APIs in business terms 43% 42% 12% 4%
Defining a developer community support program 43% 43% 12% 3%
Finding the right suppliers to provide skills and advice 42% 46% 8% 3%
Recruiting a critical mass of developers into your API program 40% 44% 12% 4%
By Industry SegmentAutomotive
Important/straightforward Important/challenging Not that important Unsure
Acquiring the necessary skills within IT 56% 35% 7% 3%
Dealing with security and compliance challenges 48% 41% 11% 0%
Formulating a strategy and setting objectives 47% 38% 13% 1%
Putting the right infrastructure and tooling in place 43% 43% 11% 3%
Finding the right suppliers to provide skills and advice 42% 49% 6% 4%
Educating senior budget holder and securing funds 41% 42% 11% 6%
Defining the value of APIs in business terms 39% 44% 16% 1%
Recruiting a critical mass of developers into your API program 38% 46% 13% 3%
Defining a developer community support program 30% 52% 15% 2%
Section 4: Adoption and Use of APIs
99 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following API related activities? Sorted by: Important/straightforward
Consumer packaged goods
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 49% 37% 12% 3%
Dealing with security and compliance challenges 43% 42% 13% 2%
Putting the right infrastructure and tooling in place 42% 46% 10% 1%
Defining a developer community support program 41% 45% 13% 1%
Acquiring the necessary skills within IT 40% 47% 10% 3%
Finding the right suppliers to provide skills and advice 40% 49% 8% 3%
Educating senior budget holder and securing funds 38% 47% 13% 2%
Defining the value of APIs in business terms 35% 46% 16% 3%
Recruiting a critical mass of developers into your API program 32% 49% 16% 3%
Utilities and energy
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 52% 38% 8% 2%
Putting the right infrastructure and tooling in place 48% 43% 8% 1%
Defining a developer community support program 43% 41% 13% 3%
Acquiring the necessary skills within IT 42% 48% 8% 3%
Finding the right suppliers to provide skills and advice 40% 50% 8% 1%
Defining the value of APIs in business terms 38% 47% 11% 3%
Educating senior budget holder and securing funds 38% 52% 7% 3%
Recruiting a critical mass of developers into your API program 37% 50% 8% 4%
Dealing with security and compliance challenges 37% 50% 13% 1%
Section 4: Adoption and Use of APIs
100 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following API related activities? Sorted by: Important/straightforward
Financial services
Important/straightforward Important/challenging Not that important Unsure
Dealing with security and compliance challenges 58% 38% 3% 1%
Formulating a strategy and setting objectives 57% 34% 8% 2%
Acquiring the necessary skills within IT 51% 42% 5% 2%
Defining the value of APIs in business terms 48% 41% 8% 3%
Recruiting a critical mass of developers into your API program 46% 42% 8% 4%
Educating senior budget holder and securing funds 45% 46% 7% 3%
Finding the right suppliers to provide skills and advice 44% 47% 8% 2%
Putting the right infrastructure and tooling in place 44% 47% 6% 3%
Defining a developer community support program 42% 45% 10% 3%
Healthcare
Important/straightforward Important/challenging Not that important Unsure
Putting the right infrastructure and tooling in place 50% 37% 8% 5%
Formulating a strategy and setting objectives 46% 44% 5% 6%
Finding the right suppliers to provide skills and advice 44% 41% 11% 5%
Educating senior budget holder and securing funds 42% 44% 8% 5%
Acquiring the necessary skills within IT 42% 41% 11% 5%
Defining the value of APIs in business terms 40% 41% 11% 8%
Defining a developer community support program 40% 45% 10% 5%
Dealing with security and compliance challenges 38% 48% 10% 5%
Recruiting a critical mass of developers into your API program 37% 41% 17% 6%
Section 4: Adoption and Use of APIs
101 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How would you sum up the level of importance and challenge associated with the following API related activities? Sorted by: Important/straightforward
Consumer Electronics
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 56% 36% 8% 0%
Putting the right infrastructure and tooling in place 54% 37% 8% 0%
Acquiring the necessary skills within IT 54% 33% 12% 1%
Educating senior budget holder and securing funds 50% 34% 12% 3%
Recruiting a critical mass of developers into your API program 46% 41% 11% 2%
Defining the value of APIs in business terms 44% 39% 16% 1%
Finding the right suppliers to provide skills and advice 44% 44% 10% 1%
Dealing with security and compliance challenges 44% 43% 12% 1%
Defining a developer community support program 43% 46% 10% 1%
Public sector
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 51% 38% 8% 3%
Acquiring the necessary skills within IT 50% 38% 9% 3%
Defining a developer community support program 50% 37% 12% 2%
Dealing with security and compliance challenges 47% 44% 4% 5%
Educating senior budget holder and securing funds 44% 39% 14% 3%
Putting the right infrastructure and tooling in place 44% 49% 4% 3%
Defining the value of APIs in business terms 42% 44% 9% 5%
Finding the right suppliers to provide skills and advice 42% 50% 5% 3%
Recruiting a critical mass of developers into your API program 36% 46% 13% 5%
Section 4: Adoption and Use of APIs
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How would you sum up the level of importance and challenge associated with the following API related activities? Sorted by: Important/straightforward
Retail
Important/straightforward Important/challenging Not that important Unsure
Putting the right infrastructure and tooling in place 55% 36% 5% 4%
Acquiring the necessary skills within IT 51% 35% 8% 6%
Defining the value of APIs in business terms 48% 43% 4% 4%
Formulating a strategy and setting objectives 48% 41% 8% 3%
Defining a developer community support program 48% 40% 10% 3%
Recruiting a critical mass of developers into your API program 42% 44% 9% 5%
Dealing with security and compliance challenges 41% 48% 8% 4%
Educating senior budget holder and securing funds 38% 47% 8% 6%
Finding the right suppliers to provide skills and advice 36% 50% 9% 5%
Telecoms
Important/straightforward Important/challenging Not that important Unsure
Formulating a strategy and setting objectives 58% 32% 8% 2%
Educating senior budget holder and securing funds 55% 34% 10% 1%
Acquiring the necessary skills within IT 55% 36% 5% 3%
Dealing with security and compliance challenges 53% 40% 2% 5%
Defining the value of APIs in business terms 51% 33% 12% 3%
Finding the right suppliers to provide skills and advice 49% 39% 10% 2%
Recruiting a critical mass of developers into your API program 49% 38% 12% 1%
Defining a developer community support program 47% 38% 14% 2%
Putting the right infrastructure and tooling in place 46% 42% 11% 1%
Section 4: Adoption and Use of APIs
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And how would you sum up the status of your progress in these areas in relation to API delivery? Sorted by: Already done
Summary LevelAlready done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 40% 38% 13% 7% 2%
Acquiring the necessary skills within IT 36% 39% 17% 6% 2%
Putting the right infrastructure and tooling in place 36% 40% 16% 7% 2%
Dealing with security and compliance challenges 34% 39% 16% 9% 2%
Defining the value of APIs in business terms 34% 40% 16% 8% 2%
Defining a developer community support program 33% 37% 18% 9% 3%
Educating senior budget holder and securing funds 31% 43% 16% 8% 2%
Finding the right suppliers to provide skills and advice 29% 43% 19% 7% 2%
Recruiting a critical mass of developers into your API program 28% 43% 17% 9% 3%
By Industry SegmentAutomotive
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 37% 38% 17% 9% 0%
Putting the right infrastructure and tooling in place 35% 35% 19% 10% 0%
Dealing with security and compliance challenges 35% 34% 20% 10% 1%
Defining the value of APIs in business terms 30% 39% 18% 12% 1%
Educating senior budget holder and securing funds 30% 41% 19% 10% 0%
Acquiring the necessary skills within IT 26% 44% 21% 8% 0%
Defining a developer community support program 26% 34% 26% 13% 1%
Recruiting a critical mass of developers into your API program 26% 41% 19% 10% 4%
Finding the right suppliers to provide skills and advice 25% 43% 22% 10% 0%
Section 4: Adoption and Use of APIs
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And how would you sum up the status of your progress in these areas in relation to API delivery? Sorted by: Already done
Consumer packaged goods
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 36% 39% 15% 8% 2%
Putting the right infrastructure and tooling in place 33% 34% 18% 12% 3%
Acquiring the necessary skills within IT 33% 38% 18% 8% 3%
Defining the value of APIs in business terms 31% 39% 16% 12% 3%
Dealing with security and compliance challenges 31% 38% 17% 13% 2%
Educating senior budget holder and securing funds 26% 44% 17% 11% 2%
Defining a developer community support program 26% 35% 24% 11% 3%
Finding the right suppliers to provide skills and advice 25% 43% 23% 8% 1%
Recruiting a critical mass of developers into your API program 23% 38% 24% 11% 3%
Utilities and energy
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 39% 41% 13% 6% 1%
Acquiring the necessary skills within IT 38% 42% 16% 3% 1%
Putting the right infrastructure and tooling in place 37% 44% 13% 6% 1%
Defining the value of APIs in business terms 36% 38% 17% 8% 2%
Finding the right suppliers to provide skills and advice 33% 41% 18% 7% 1%
Defining a developer community support program 31% 45% 13% 9% 1%
Dealing with security and compliance challenges 31% 45% 16% 6% 1%
Educating senior budget holder and securing funds 29% 49% 17% 4% 1%
Recruiting a critical mass of developers into your API program 25% 50% 17% 6% 2%
Section 4: Adoption and Use of APIs
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And how would you sum up the status of your progress in these areas in relation to API delivery? Sorted by: Already done
Financial services
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 44% 38% 12% 5% 1%
Defining a developer community support program 41% 38% 14% 4% 2%
Putting the right infrastructure and tooling in place 37% 40% 16% 5% 2%
Dealing with security and compliance challenges 36% 46% 13% 4% 1%
Acquiring the necessary skills within IT 35% 44% 13% 5% 3%
Defining the value of APIs in business terms 34% 42% 18% 4% 2%
Educating senior budget holder and securing funds 33% 50% 10% 5% 3%
Recruiting a critical mass of developers into your API program 32% 49% 11% 6% 3%
Finding the right suppliers to provide skills and advice 29% 40% 22% 7% 1%
Healthcare
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 38% 39% 15% 3% 5%
Putting the right infrastructure and tooling in place 37% 41% 11% 8% 4%
Educating senior budget holder and securing funds 34% 44% 11% 7% 5%
Dealing with security and compliance challenges 34% 38% 16% 8% 5%
Acquiring the necessary skills within IT 31% 39% 21% 5% 5%
Finding the right suppliers to provide skills and advice 29% 43% 17% 7% 5%
Defining a developer community support program 29% 36% 16% 14% 6%
Defining the value of APIs in business terms 26% 46% 17% 7% 5%
Recruiting a critical mass of developers into your API program 21% 50% 11% 14% 5%
Section 4: Adoption and Use of APIs
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And how would you sum up the status of your progress in these areas in relation to API delivery? Sorted by: Already done
Consumer Electronics
Already done Work in progress To be done No plans Unsure
Acquiring the necessary skills within IT 41% 38% 16% 5% 1%
Formulating a strategy and setting objectives 39% 43% 8% 8% 3%
Putting the right infrastructure and tooling in place 37% 39% 14% 9% 1%
Defining a developer community support program 36% 42% 15% 6% 1%
Defining the value of APIs in business terms 34% 47% 12% 6% 1%
Dealing with security and compliance challenges 34% 41% 19% 6% 0%
Educating senior budget holder and securing funds 32% 40% 19% 10% 0%
Recruiting a critical mass of developers into your API program 29% 46% 15% 10% 1%
Finding the right suppliers to provide skills and advice 28% 48% 17% 6% 1%
Public sector
Already done Work in progress To be done No plans Unsure
Dealing with security and compliance challenges 36% 38% 18% 8% 1%
Formulating a strategy and setting objectives 32% 41% 15% 11% 1%
Acquiring the necessary skills within IT 32% 44% 21% 4% 0%
Defining a developer community support program 32% 35% 21% 10% 3%
Defining the value of APIs in business terms 30% 38% 21% 8% 3%
Putting the right infrastructure and tooling in place 29% 43% 20% 6% 3%
Educating senior budget holder and securing funds 28% 39% 21% 10% 1%
Recruiting a critical mass of developers into your API program 28% 41% 20% 7% 4%
Finding the right suppliers to provide skills and advice 25% 38% 24% 12% 1%
Section 4: Adoption and Use of APIs
107 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And how would you sum up the status of your progress in these areas in relation to API delivery? Sorted by: Already done
Retail
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 38% 40% 13% 7% 3%
Acquiring the necessary skills within IT 38% 34% 18% 8% 2%
Defining the value of APIs in business terms 34% 36% 17% 10% 3%
Dealing with security and compliance challenges 34% 39% 15% 10% 2%
Educating senior budget holder and securing funds 33% 40% 15% 10% 3%
Putting the right infrastructure and tooling in place 33% 40% 20% 5% 3%
Recruiting a critical mass of developers into your API program 32% 37% 20% 8% 3%
Defining a developer community support program 29% 42% 16% 8% 4%
Finding the right suppliers to provide skills and advice 27% 45% 19% 7% 3%
Telecoms
Already done Work in progress To be done No plans Unsure
Formulating a strategy and setting objectives 52% 25% 11% 7% 5%
Acquiring the necessary skills within IT 51% 27% 14% 7% 1%
Defining the value of APIs in business terms 47% 35% 10% 8% 1%
Defining a developer community support program 45% 29% 15% 9% 3%
Putting the right infrastructure and tooling in place 40% 40% 14% 5% 1%
Dealing with security and compliance challenges 39% 35% 11% 13% 2%
Finding the right suppliers to provide skills and advice 38% 44% 10% 5% 3%
Recruiting a critical mass of developers into your API program 38% 36% 14% 8% 3%
Educating senior budget holder and securing funds 34% 40% 17% 8% 1%
Section 4: Adoption and Use of APIs
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And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? Sorted by: Significant contribution
Summary LevelSignificant contribution Some benefit Limited/No benefit Not applicable Unsure
Delivery of new/better customer experiences 42% 36% 14% 6% 2%
Faster delivery of revenue-enhancing apps/applications 42% 35% 12% 8% 3%
Lowering of IT-related costs and risks 40% 37% 13% 7% 3%
Extending your digital reach 39% 36% 15% 7% 3%
Streamlining your supply/demand chains 39% 37% 15% 6% 3%
Exploration of new business models 38% 39% 13% 7% 4%
Monetisation of your data 37% 38% 15% 8% 3%
Leverage of third-party developer innovation 34% 38% 16% 9% 3%
By Industry SegmentAutomotive
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Delivery of new/better customer experiences 47% 31% 13% 7% 1%
Faster delivery of revenue-enhancing apps/applications 46% 26% 16% 10% 1%
Extending your digital reach 40% 35% 15% 9% 1%
Lowering of IT-related costs and risks 36% 40% 15% 7% 2%
Streamlining your supply/demand chains 36% 35% 18% 10% 1%
Exploration of new business models 35% 38% 12% 11% 4%
Leverage of third-party developer innovation 34% 32% 21% 10% 2%
Monetisation of your data 34% 36% 18% 10% 3%
Consumer packaged goods
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Delivery of new/better customer experiences 36% 35% 17% 8% 5%
Exploration of new business models 36% 35% 14% 10% 4%
Faster delivery of revenue-enhancing apps/applications 35% 35% 16% 10% 3%
Streamlining your supply/demand chains 33% 38% 18% 8% 3%
Lowering of IT-related costs and risks 32% 38% 22% 6% 3%
Extending your digital reach 31% 38% 15% 11% 5%
Monetisation of your data 30% 40% 19% 8% 3%
Leverage of third-party developer innovation 26% 40% 17% 12% 5%
Section 4: Adoption and Use of APIs
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And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? Sorted by: Significant contribution
Utilities and energy
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Faster delivery of revenue-enhancing apps/applications 44% 34% 15% 6% 1%
Delivery of new/better customer experiences 44% 38% 15% 1% 2%
Extending your digital reach 39% 37% 16% 7% 1%
Lowering of IT-related costs and risks 38% 43% 12% 5% 2%
Streamlining your supply/demand chains 38% 43% 13% 3% 2%
Exploration of new business models 36% 49% 8% 5% 1%
Monetisation of your data 36% 41% 13% 7% 3%
Leverage of third-party developer innovation 27% 48% 15% 8% 2%
Financial services
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Lowering of IT-related costs and risks 47% 34% 13% 4% 2%
Faster delivery of revenue-enhancing apps/applications 45% 37% 11% 4% 3%
Streamlining your supply/demand chains 45% 37% 10% 7% 2%
Delivery of new/better customer experiences 44% 38% 12% 4% 2%
Extending your digital reach 38% 43% 13% 4% 2%
Exploration of new business models 36% 46% 12% 3% 3%
Leverage of third-party developer innovation 34% 38% 16% 10% 3%
Monetisation of your data 34% 45% 13% 8% 1%
Healthcare
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Delivery of new/better customer experiences 41% 37% 14% 4% 5%
Monetisation of your data 41% 32% 12% 7% 8%
Lowering of IT-related costs and risks 39% 37% 12% 8% 5%
Exploration of new business models 39% 32% 17% 5% 8%
Faster delivery of revenue-enhancing apps/applications 38% 37% 12% 6% 7%
Extending your digital reach 38% 38% 11% 7% 6%
Streamlining your supply/demand chains 36% 34% 20% 4% 7%
Leverage of third-party developer innovation 32% 44% 14% 5% 5%
Section 4: Adoption and Use of APIs
110 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? Sorted by: Significant contribution
Consumer Electronics
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Delivery of new/better customer experiences 46% 36% 10% 6% 1%
Faster delivery of revenue-enhancing apps/applications 44% 36% 8% 9% 3%
Lowering of IT-related costs and risks 44% 34% 11% 7% 3%
Extending your digital reach 42% 36% 14% 6% 2%
Streamlining your supply/demand chains 41% 34% 15% 7% 3%
Exploration of new business models 40% 37% 14% 6% 3%
Monetisation of your data 38% 38% 14% 6% 3%
Leverage of third-party developer innovation 34% 39% 18% 8% 2%
Public sector
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Delivery of new/better customer experiences 38% 38% 17% 5% 3%
Monetisation of your data 38% 32% 21% 9% 1%
Lowering of IT-related costs and risks 36% 32% 16% 13% 3%
Exploration of new business models 36% 40% 15% 7% 2%
Faster delivery of revenue-enhancing apps/applications 34% 43% 9% 10% 3%
Leverage of third-party developer innovation 34% 26% 25% 10% 5%
Extending your digital reach 31% 34% 26% 7% 3%
Streamlining your supply/demand chains 28% 44% 17% 8% 3%
Retail
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Extending your digital reach 45% 34% 10% 7% 3%
Faster delivery of revenue-enhancing apps/applications 43% 36% 8% 10% 2%
Leverage of third-party developer innovation 39% 34% 15% 9% 3%
Delivery of new/better customer experiences 38% 38% 12% 10% 1%
Streamlining your supply/demand chains 38% 41% 15% 6% 1%
Lowering of IT-related costs and risks 36% 44% 11% 6% 2%
Monetisation of your data 30% 45% 15% 7% 3%
Exploration of new business models 28% 45% 13% 8% 5%
Section 4: Adoption and Use of APIs
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And how would you sum up the results you have achieved to date from your API-related efforts in the following areas? Sorted by: Significant contribution
Telecoms
Significant contribution Some benefit Limited/No benefit Not applicable Unsure
Exploration of new business models 55% 24% 13% 5% 3%
Streamlining your supply/demand chains 54% 29% 12% 3% 2%
Monetisation of your data 51% 29% 10% 6% 4%
Lowering of IT-related costs and risks 51% 30% 10% 10% 0%
Extending your digital reach 49% 29% 14% 7% 1%
Faster delivery of revenue-enhancing apps/applications 48% 33% 12% 5% 2%
Delivery of new/better customer experiences 47% 33% 14% 5% 1%
Leverage of third-party developer innovation 46% 36% 10% 8% 1%
Section 4: Adoption and Use of APIs
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Section 5: Pulling it All Together
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How much would you say your digital initiatives have benefited the business to date in the following areas? Sorted by: Major contribution
Summary LevelMajor contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Ability to act quickly on opportunities 33% 35% 19% 10% 3% 1%
Opening up of new markets 33% 34% 20% 9% 3% 1%
Creation of new routes to market 31% 37% 19% 9% 3% 1%
Creation of new business models 30% 35% 22% 9% 2% 1%
Ability to attack and defend quickly 29% 36% 20% 10% 3% 2%
By Industry Segment
Automotive
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Ability to act quickly on opportunities 33% 33% 13% 15% 4% 1%
Creation of new business models 31% 34% 20% 11% 1% 2%
Creation of new routes to market 31% 38% 22% 6% 2% 1%
Ability to attack and defend quickly 31% 33% 17% 11% 5% 3%
Opening up of new markets 29% 37% 18% 11% 3% 1%
Consumer packaged goods
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Opening up of new markets 30% 32% 21% 13% 3% 1%
Creation of new routes to market 27% 39% 19% 11% 2% 2%
Ability to act quickly on opportunities 24% 40% 19% 13% 2% 1%
Creation of new business models 24% 35% 27% 10% 3% 2%
Ability to attack and defend quickly 23% 31% 24% 16% 3% 3%
Utilities and energy
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Ability to act quickly on opportunities 32% 37% 22% 6% 3% 1%
Ability to attack and defend quickly 30% 34% 24% 9% 1% 1%
Opening up of new markets 28% 40% 21% 7% 4% 0%
Creation of new routes to market 27% 39% 22% 9% 3% 0%
Creation of new business models 27% 38% 23% 10% 3% 0%
Section 5: Pulling it All Together
114 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How much would you say your digital initiatives have benefited the business to date in the following areas? Sorted by: Major contribution
Financial services
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Ability to act quickly on opportunities 41% 35% 17% 6% 1% 1%
Opening up of new markets 35% 40% 19% 4% 2% 1%
Creation of new business models 33% 31% 26% 8% 2% 0%
Ability to attack and defend quickly 31% 38% 22% 6% 2% 1%
Creation of new routes to market 30% 41% 17% 9% 2% 1%
Healthcare
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Opening up of new markets 37% 31% 19% 8% 4% 2%
Creation of new routes to market 32% 39% 14% 10% 3% 2%
Creation of new business models 31% 37% 19% 7% 3% 3%
Ability to act quickly on opportunities 30% 36% 19% 11% 4% 0%
Ability to attack and defend quickly 29% 38% 17% 11% 3% 2%
Consumer Electronics
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Creation of new business models 38% 30% 18% 11% 2% 1%
Ability to act quickly on opportunities 35% 39% 18% 6% 1% 1%
Opening up of new markets 34% 30% 22% 10% 3% 1%
Creation of new routes to market 33% 36% 21% 5% 3% 1%
Ability to attack and defend quickly 29% 40% 19% 9% 3% 1%
Public sector
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Ability to attack and defend quickly 29% 29% 27% 7% 5% 3%
Creation of new business models 27% 33% 30% 7% 2% 1%
Opening up of new markets 27% 22% 24% 20% 5% 2%
Ability to act quickly on opportunities 26% 33% 25% 12% 3% 1%
Creation of new routes to market 19% 39% 22% 14% 5% 1%
Section 5: Pulling it All Together
115 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
How much would you say your digital initiatives have benefited the business to date in the following areas? Sorted by: Major contribution
Retail
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Ability to act quickly on opportunities 39% 28% 21% 8% 3% 1%
Creation of new routes to market 39% 33% 18% 7% 4% 1%
Opening up of new markets 33% 39% 17% 5% 5% 0%
Ability to attack and defend quickly 30% 38% 17% 11% 3% 1%
Creation of new business models 27% 46% 17% 7% 2% 0%
Telecoms
Major contribution Good contribution Some contribution Little or no contribution N/A (no activity) Unsure
Opening up of new markets 40% 32% 17% 6% 3% 2%
Ability to act quickly on opportunities 40% 31% 16% 9% 2% 1%
Creation of new routes to market 39% 31% 14% 9% 4% 2%
Creation of new business models 36% 30% 18% 10% 4% 2%
Ability to attack and defend quickly 33% 40% 15% 9% 2% 1%
Section 5: Pulling it All Together
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And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? Sorted by: Yes
Summary LevelYes Expecting Not expecting N/A (no activity) Unsure
Customer retention 45% 38% 10% 4% 2%
Customer acquisition 45% 35% 12% 5% 4%
Overall revenue 44% 38% 9% 5% 3%
Customer profitability 41% 39% 12% 5% 3%
Overall profit 41% 40% 10% 5% 4%
New income streams 38% 39% 14% 5% 4%
Share of key markets 35% 42% 13% 4% 5%
By Industry Segment
Automotive
Yes Expecting Not expecting N/A (no activity) Unsure
Customer acquisition 45% 35% 11% 4% 4%
Overall revenue 45% 38% 11% 3% 3%
Overall profit 45% 36% 10% 6% 3%
Customer retention 44% 39% 8% 6% 3%
Customer profitability 44% 43% 7% 3% 4%
Share of key markets 38% 36% 15% 6% 4%
New income streams 32% 38% 19% 5% 6%
Consumer packaged goods
Yes Expecting Not expecting N/A (no activity) Unsure
Customer retention 46% 39% 10% 3% 2%
Overall profit 43% 39% 11% 3% 4%
Customer acquisition 42% 36% 18% 3% 1%
Overall revenue 37% 40% 15% 3% 4%
Customer profitability 34% 40% 20% 3% 3%
New income streams 34% 44% 14% 4% 4%
Share of key markets 27% 45% 20% 3% 5%
Section 5: Pulling it All Together
117 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? Sorted by: Yes
Utilities and energy
Yes Expecting Not expecting N/A (no activity) Unsure
Overall revenue 45% 38% 9% 5% 3%
Customer acquisition 44% 34% 13% 8% 2%
Customer retention 41% 39% 12% 6% 1%
Customer profitability 38% 40% 13% 6% 3%
Overall profit 37% 44% 14% 3% 2%
New income streams 36% 39% 17% 6% 2%
Share of key markets 36% 46% 12% 4% 3%
Financial services
Yes Expecting Not expecting N/A (no activity) Unsure
Overall revenue 52% 36% 6% 4% 2%
Overall profit 49% 36% 5% 4% 6%
Customer retention 47% 38% 8% 2% 5%
Customer acquisition 44% 37% 10% 5% 3%
Customer profitability 44% 41% 10% 2% 2%
New income streams 41% 39% 12% 2% 6%
Share of key markets 39% 41% 14% 1% 5%
Healthcare
Yes Expecting Not expecting N/A (no activity) Unsure
Overall revenue 43% 40% 10% 4% 4%
Customer acquisition 42% 37% 10% 6% 4%
Customer retention 42% 37% 12% 6% 4%
Overall profit 42% 37% 11% 6% 4%
Customer profitability 41% 33% 15% 6% 5%
Share of key markets 35% 43% 11% 4% 6%
New income streams 32% 46% 11% 8% 4%
Section 5: Pulling it All Together
118 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? Sorted by: Yes
Consumer Electronics
Yes Expecting Not expecting N/A (no activity) Unsure
Customer acquisition 52% 31% 10% 2% 5%
Customer retention 50% 38% 7% 4% 1%
Customer profitability 44% 41% 6% 4% 6%
Overall revenue 40% 47% 6% 4% 3%
New income streams 39% 37% 14% 4% 5%
Share of key markets 35% 44% 14% 4% 3%
Overall profit 33% 51% 9% 2% 5%
Public sector
Yes Expecting Not expecting N/A (no activity) Unsure
New income streams 49% 26% 15% 5% 5%
Customer acquisition 41% 34% 15% 6% 4%
Overall revenue 40% 37% 10% 10% 3%
Customer retention 37% 41% 16% 3% 3%
Share of key markets 35% 37% 16% 6% 5%
Overall profit 35% 37% 12% 10% 6%
Customer profitability 33% 39% 15% 11% 2%
Retail
Yes Expecting Not expecting N/A (no activity) Unsure
Customer retention 48% 37% 8% 5% 2%
Customer profitability 48% 36% 10% 5% 2%
Overall revenue 47% 35% 9% 6% 3%
Customer acquisition 41% 41% 12% 4% 2%
New income streams 39% 41% 13% 5% 2%
Overall profit 37% 45% 11% 4% 3%
Share of key markets 34% 45% 10% 6% 5%
Section 5: Pulling it All Together
119 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as a result of your digital initiatives, have you achieved significant measurable benefits against any of the following key performance indicators (KPIs)? Sorted by: Yes
Telecoms
Yes Expecting Not expecting N/A (no activity) Unsure
Customer acquisition 54% 31% 6% 3% 6%
Customer retention 52% 36% 7% 2% 2%
Overall revenue 49% 32% 8% 6% 6%
Overall profit 48% 35% 8% 7% 3%
Customer profitability 44% 38% 10% 4% 4%
New income streams 43% 40% 9% 4% 4%
Share of key markets 38% 44% 8% 4% 6%
Section 5: Pulling it All Together
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What percent of your overall IT spending is devoted to your digital initiatives now, and what do you expect it to be in three years? Sorted by: 0
Summary Level0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 17% 31% 25% 12% 7% 5% 2%
In 3 years 0% 8% 18% 27% 21% 18% 6% 2%
By Industry SegmentAutomotive
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 3% 16% 25% 27% 13% 6% 6% 4%
In 3 years 0% 8% 16% 23% 24% 18% 8% 3%
Consumer packaged goods
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
In 3 years 1% 9% 20% 27% 25% 12% 5% 1%
Now 1% 23% 34% 24% 12% 3% 3% 1%
Utilities and energy
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 16% 31% 29% 13% 4% 5% 0%
In 3 years 0% 11% 13% 33% 19% 19% 4% 1%
Financial services
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 14% 32% 25% 17% 7% 3% 1%
In 3 years 0% 4% 17% 30% 21% 23% 5% 1%
Healthcare
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 16% 31% 26% 8% 7% 9% 1%
In 3 years 1% 6% 14% 31% 21% 16% 10% 1%
Consumer Electronics
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 18% 31% 25% 13% 7% 4% 2%
In 3 years 0% 6% 20% 28% 16% 23% 3% 3%
Section 5: Pulling it All Together
121 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
What percent of your overall IT spending is devoted to your digital initiatives now, and what do you expect it to be in three years? Sorted by: 0
Public sector
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 3% 18% 29% 27% 11% 5% 5% 3%
In 3 years 1% 8% 20% 22% 24% 14% 8% 2%
Retail
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 17% 31% 25% 10% 7% 6% 2%
In 3 years 1% 7% 20% 28% 18% 17% 7% 2%
Telecoms
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 18% 31% 17% 15% 14% 3% 1%
In 3 years 0% 9% 23% 21% 23% 19% 3% 1%
Section 5: Pulling it All Together
122 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
To help us put some of your answers to this questionnaire into perspective, approximately how much has your organization’s revenue and profit grown over the last year? Sorted by: Negative growth
Summary LevelNegative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 1% 3% 11% 19% 25% 18% 10% 5% 4% 2%
Profit 1% 3% 7% 22% 21% 18% 13% 7% 5% 2%
By Industry SegmentAutomotive
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 3% 2% 10% 20% 20% 21% 8% 6% 4% 6%
Profit 1% 3% 4% 23% 15% 19% 18% 5% 5% 6%
Consumer packaged goods
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 1% 4% 11% 23% 29% 17% 8% 3% 3% 1%
Profit 0% 2% 12% 28% 23% 12% 12% 7% 3% 2%
Utilities and energy
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 3% 4% 13% 18% 25% 19% 9% 5% 4% 1%
Profit 3% 5% 6% 21% 20% 23% 10% 8% 4% 1%
Financial services
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 1% 2% 7% 23% 26% 22% 11% 6% 2% 1%
Profit 1% 1% 6% 20% 23% 20% 17% 8% 3% 1%
Healthcare
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 0% 3% 10% 16% 29% 15% 14% 4% 7% 2%
Profit 0% 5% 8% 18% 21% 19% 13% 6% 9% 2%
Section 5: Pulling it All Together
123 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
To help us put some of your answers to this questionnaire into perspective, approximately how much has your organization’s revenue and profit grown over the last year? Sorted by: Negative growth
Consumer Electronics
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 1% 3% 9% 21% 26% 17% 13% 8% 1% 2%
Profit 0% 3% 8% 23% 19% 19% 17% 8% 1% 2%
Public sector
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Profit 2% 5% 7% 20% 24% 20% 4% 3% 12% 3%
Revenue 1% 5% 12% 15% 23% 17% 12% 2% 10% 2%
Retail
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Profit 3% 2% 7% 24% 22% 14% 13% 8% 5% 1%
Revenue 2% 4% 13% 20% 23% 19% 10% 4% 5% 1%
Telecoms
Negative growth 0% (flat) 1%-2% 3-5% 6-10% 11%-20% 21%-50%
More than 50% Unsure
Rather not say
Revenue 1% 2% 16% 19% 21% 14% 10% 12% 4% 2%
Profit 1% 2% 9% 23% 19% 18% 9% 14% 4% 2%
Section 5: Pulling it All Together
124 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And how much of your revenue would you estimate came from new business lines (< 12 months old) last year, and what would you expect in 3 years? Sorted by: 0
Summary Level0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 19% 29% 24% 11% 6% 6% 2%
In 3 years 1% 9% 23% 27% 20% 11% 7% 2%
By Industry SegmentAutomotive
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 4% 18% 26% 27% 11% 4% 6% 3%
In 3 years 1% 6% 24% 28% 20% 13% 6% 3%
Consumer packaged goods
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 22% 28% 29% 10% 2% 5% 2%
In 3 years 2% 6% 35% 20% 23% 6% 5% 2%
Utilities and energy
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 21% 26% 28% 11% 4% 8% 1%
In 3 years 0% 11% 19% 29% 19% 13% 7% 2%
Financial services
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 1% 20% 25% 22% 15% 10% 5% 1%
In 3 years 0% 8% 16% 30% 23% 14% 9% 1%
Healthcare
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 17% 31% 25% 9% 4% 10% 2%
In 3 years 0% 9% 22% 32% 17% 8% 10% 2%
Consumer Electronics
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 3% 19% 30% 23% 14% 6% 3% 2%
In 3 years 1% 8% 21% 27% 21% 15% 4% 3%
Section 5: Pulling it All Together
125 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And how much of your revenue would you estimate came from new business lines (< 12 months old) last year, and what would you expect in 3 years? Sorted by: 0
Public sector
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 5% 18% 24% 24% 12% 3% 10% 3%
In 3 years 3% 13% 16% 27% 18% 9% 12% 3%
Retail
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 16% 37% 20% 8% 9% 8% 0%
In 3 years 0% 10% 21% 26% 22% 13% 8% 0%
Telecoms
0% 1-10% 10-20% 20-40% 40-60% 60% or more Unsure Rather not say
Now 2% 19% 34% 16% 11% 12% 4% 2%
In 3 years 0% 9% 29% 26% 17% 12% 4% 2%
Section 5: Pulling it All Together
126 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? Sorted by: Strongly agree
Summary LevelStrongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 44% 33% 13% 5% 3% 1%
We must get smarter at assessing/prioritising investments to maximise ROI 34% 37% 17% 6% 4% 1%
We must be prepared to experiment and fail quickly on the road to success 33% 38% 16% 7% 5% 1%
We need to shift from fixed product cycles to more continuous innovation 33% 38% 19% 6% 4% 1%
We must streamline IT to free up resources for digital investment 32% 39% 17% 6% 4% 1%
Exploiting digital is as much about culture as it is about technology 31% 40% 19% 6% 4% 1%
We must streamline business ops to free up resources for digital investment 29% 39% 19% 8% 4% 1%
We need to become more of an app-centric, software-driven business 29% 38% 19% 7% 6% 1%
In addition to our core business, we are also now a software company 23% 31% 21% 15% 10% 1%
By Industry Segment
Automotive
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 44% 29% 17% 5% 3% 2%
We need to shift from fixed product cycles to more continuous innovation 37% 32% 18% 6% 5% 1%
We must be prepared to experiment and fail quickly on the road to success 30% 32% 19% 9% 8% 1%
We must streamline IT to free up resources for digital investment 29% 36% 20% 7% 7% 1%
We must get smarter at assessing/prioritising investments to maximise ROI 29% 38% 20% 8% 4% 1%
We need to become more of an app-centric, software-driven business 28% 36% 18% 10% 6% 1%
Exploiting digital is as much about culture as it is about technology 26% 40% 22% 5% 6% 1%
We must streamline business ops to free up resources for digital investment 25% 36% 20% 10% 7% 1%
In addition to our core business, we are also now a software company 22% 24% 25% 19% 9% 2%
Section 5: Pulling it All Together
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Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? Sorted by: Strongly agree
Consumer packaged goods
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 43% 31% 14% 7% 3% 1%
We must get smarter at assessing/prioritising investments to maximise ROI 31% 37% 20% 7% 5% 1%
Exploiting digital is as much about culture as it is about technology 29% 35% 21% 10% 3% 1%
We must streamline IT to free up resources for digital investment 28% 34% 23% 6% 9% 1%
We must be prepared to experiment and fail quickly on the road to success 25% 39% 20% 11% 3% 1%
We need to shift from fixed product cycles to more continuous innovation 25% 37% 25% 8% 3% 1%
We must streamline business ops to free up resources for digital investment 23% 36% 24% 10% 5% 2%
We need to become more of an app-centric, software-driven business 21% 37% 28% 9% 3% 1%
In addition to our core business, we are also now a software company 20% 33% 16% 16% 14% 2%
Utilities and energy
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 39% 39% 14% 5% 3% 0%
We must get smarter at assessing/prioritising investments to maximise ROI 36% 35% 19% 6% 3% 1%
We must be prepared to experiment and fail quickly on the road to success 34% 42% 16% 5% 4% 0%
We need to shift from fixed product cycles to more continuous innovation 32% 41% 19% 5% 3% 1%
We must streamline IT to free up resources for digital investment 28% 44% 18% 9% 1% 1%
Exploiting digital is as much about culture as it is about technology 26% 41% 23% 8% 1% 0%
We must streamline business ops to free up resources for digital investment 26% 38% 23% 9% 3% 1%
We need to become more of an app-centric, software-driven business 22% 54% 13% 6% 4% 1%
In addition to our core business, we are also now a software company 22% 33% 19% 18% 8% 0%
Section 5: Pulling it All Together
128 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? Sorted by: Strongly agree
Financial services
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 46% 34% 14% 2% 4% 0%
We must get smarter at assessing/prioritising investments to maximise ROI 46% 35% 15% 3% 1% 0%
We must streamline IT to free up resources for digital investment 35% 44% 14% 5% 2% 1%
We need to shift from fixed product cycles to more continuous innovation 34% 38% 22% 4% 2% 0%
We need to become more of an app-centric, software-driven business 33% 34% 19% 7% 6% 0%
We must be prepared to experiment and fail quickly on the road to success 33% 43% 14% 6% 4% 1%
Exploiting digital is as much about culture as it is about technology 30% 49% 17% 3% 1% 0%
We must streamline business ops to free up resources for digital investment 29% 45% 17% 6% 3% 0%
In addition to our core business, we are also now a software company 26% 31% 20% 13% 10% 0%
Healthcare
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 40% 36% 16% 4% 2% 1%
Exploiting digital is as much about culture as it is about technology 32% 37% 20% 8% 4% 0%
We must get smarter at assessing/prioritising investments to maximise ROI 31% 45% 17% 6% 1% 0%
We must be prepared to experiment and fail quickly on the road to success 29% 43% 12% 10% 5% 1%
We need to become more of an app-centric, software-driven business 29% 42% 16% 9% 4% 0%
We must streamline business ops to free up resources for digital investment 28% 45% 19% 5% 4% 0%
We need to shift from fixed product cycles to more continuous innovation 26% 46% 19% 7% 2% 0%
We must streamline IT to free up resources for digital investment 23% 47% 19% 6% 4% 1%
In addition to our core business, we are also now a software company 16% 32% 21% 20% 11% 1%
Section 5: Pulling it All Together
129 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? Sorted by: Strongly agree
Consumer Electronics
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 46% 37% 12% 2% 3% 1%
We must get smarter at assessing/prioritising investments to maximise ROI 41% 33% 18% 4% 4% 1%
We need to shift from fixed product cycles to more continuous innovation 38% 35% 17% 6% 3% 2%
We must be prepared to experiment and fail quickly on the road to success 36% 40% 15% 4% 4% 1%
We must streamline IT to free up resources for digital investment 36% 35% 20% 6% 3% 1%
We must streamline business ops to free up resources for digital investment 36% 36% 14% 11% 3% 0%
Exploiting digital is as much about culture as it is about technology 34% 43% 13% 4% 4% 1%
We need to become more of an app-centric, software-driven business 33% 38% 20% 4% 5% 1%
In addition to our core business, we are also now a software company 26% 28% 21% 13% 9% 2%
Public sector
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 41% 33% 8% 10% 7% 2%
We must be prepared to experiment and fail quickly on the road to success 31% 35% 20% 10% 4% 1%
We need to shift from fixed product cycles to more continuous innovation 28% 39% 17% 9% 5% 2%
We need to become more of an app-centric, software-driven business 28% 34% 18% 9% 7% 5%
We must streamline IT to free up resources for digital investment 28% 39% 16% 7% 6% 3%
Exploiting digital is as much about culture as it is about technology 27% 39% 19% 5% 7% 1%
We must get smarter at assessing/prioritising investments to maximise ROI 25% 37% 16% 7% 8% 7%
We must streamline business ops to free up resources for digital investment 24% 41% 19% 7% 6% 3%
In addition to our core business, we are also now a software company 21% 22% 30% 14% 10% 2%
Section 5: Pulling it All Together
130 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Thinking overall, how much do you agree or disagree with the following in the context of digital transformation/enhancement? Sorted by: Strongly agree
Retail
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 50% 30% 13% 6% 1% 1%
We must be prepared to experiment and fail quickly on the road to success 36% 36% 16% 6% 5% 1%
We need to shift from fixed product cycles to more continuous innovation 34% 37% 17% 5% 5% 1%
We must streamline IT to free up resources for digital investment 34% 38% 18% 7% 3% 1%
Exploiting digital is as much about culture as it is about technology 32% 42% 17% 5% 2% 2%
We must streamline business ops to free up resources for digital investment 32% 37% 23% 4% 3% 1%
We must get smarter at assessing/prioritising investments to maximise ROI 32% 37% 17% 7% 6% 1%
We need to become more of an app-centric, software-driven business 28% 38% 19% 7% 8% 0%
In addition to our core business, we are also now a software company 19% 35% 20% 16% 9% 1%
Telecoms
Strongly agree Agree Neutral Disagree Strongly disagree Unsure
IT is critical to our success going forward 48% 33% 6% 8% 4% 1%
We must streamline IT to free up resources for digital investment 48% 33% 9% 6% 2% 1%
We must be prepared to experiment and fail quickly on the road to success 46% 28% 14% 4% 6% 1%
Exploiting digital is as much about culture as it is about technology 43% 33% 14% 5% 4% 0%
We need to shift from fixed product cycles to more continuous innovation 43% 35% 12% 6% 5% 0%
We must get smarter at assessing/prioritising investments to maximise ROI 38% 38% 14% 7% 2% 0%
We need to become more of an app-centric, software-driven business 38% 33% 17% 7% 6% 0%
We must streamline business ops to free up resources for digital investment 38% 40% 11% 7% 4% 1%
In addition to our core business, we are also now a software company 34% 38% 14% 6% 7% 1%
Section 5: Pulling it All Together
131 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? Sorted by: Yes
Summary LevelOverall
Concerns about security and compliance 38%
Resistance to change within the business 33%
Finding the necessary budget to fund digital investments 29%
Limitations of existing technology platforms and tools 29%
Lack of digital skills and experience within the business 27%
Ability to scale while maintaining quality and performance of apps 27%
Misalignment between IT and the business 26%
Difficulties defining ROI or the meaning or ‘success’ 24%
Poor digital awareness and appreciation among executives 24%
Cultural discouragement of innovation and experimentation 23%
Organisational disjoints within IT (e.g. Dev vs Ops) 23%
Legacy of past digital initiatives failing to deliver 22%
By Industry SegmentAutomotive
Limitations of existing technology platforms and tools 38%
Concerns about security and compliance 38%
Lack of digital skills and experience within the business 30%
Finding the necessary budget to fund digital investments 30%
Resistance to change within the business 29%
Poor digital awareness and appreciation among executives 28%
Ability to scale while maintaining quality and performance of apps 28%
Difficulties defining ROI or the meaning or ‘success’ 25%
Misalignment between IT and the business 25%
Cultural discouragement of innovation and experimentation 23%
Organisational disjoints within IT (e.g. Dev vs Ops) 22%
Legacy of past digital initiatives failing to deliver 18%
Section 5: Pulling it All Together
132 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? Sorted by: Yes
Consumer packaged goods
Concerns about security and compliance 38%
Resistance to change within the business 33%
Finding the necessary budget to fund digital investments 31%
Ability to scale while maintaining quality and performance of apps 30%
Poor digital awareness and appreciation among executives 28%
Limitations of existing technology platforms and tools 28%
Difficulties defining ROI or the meaning or ‘success’ 27%
Legacy of past digital initiatives failing to deliver 26%
Lack of digital skills and experience within the business 25%
Organisational disjoints within IT (e.g. Dev vs Ops) 25%
Cultural discouragement of innovation and experimentation 24%
Misalignment between IT and the business 22%
Utilities and energy
Concerns about security and compliance 38%
Resistance to change within the business 35%
Misalignment between IT and the business 33%
Finding the necessary budget to fund digital investments 31%
Poor digital awareness and appreciation among executives 28%
Limitations of existing technology platforms and tools 26%
Lack of digital skills and experience within the business 25%
Organisational disjoints within IT (e.g. Dev vs Ops) 24%
Difficulties defining ROI or the meaning or ‘success’ 23%
Cultural discouragement of innovation and experimentation 22%
Ability to scale while maintaining quality and performance of apps 21%
Legacy of past digital initiatives failing to deliver 18%
Section 5: Pulling it All Together
133 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? Sorted by: Yes
Financial services
Concerns about security and compliance 42%
Resistance to change within the business 36%
Limitations of existing technology platforms and tools 32%
Lack of digital skills and experience within the business 27%
Finding the necessary budget to fund digital investments 26%
Legacy of past digital initiatives failing to deliver 25%
Poor digital awareness and appreciation among executives 25%
Misalignment between IT and the business 23%
Organisational disjoints within IT (e.g. Dev vs Ops) 22%
Ability to scale while maintaining quality and performance of apps 21%
Cultural discouragement of innovation and experimentation 20%
Difficulties defining ROI or the meaning or ‘success’ 20%
Healthcare
Concerns about security and compliance 42%
Resistance to change within the business 33%
Difficulties defining ROI or the meaning or ‘success’ 29%
Misalignment between IT and the business 27%
Finding the necessary budget to fund digital investments 27%
Ability to scale while maintaining quality and performance of apps 26%
Organisational disjoints within IT (e.g. Dev vs Ops) 24%
Limitations of existing technology platforms and tools 24%
Cultural discouragement of innovation and experimentation 23%
Lack of digital skills and experience within the business 23%
Poor digital awareness and appreciation among executives 19%
Legacy of past digital initiatives failing to deliver 17%
Section 5: Pulling it All Together
134 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? Sorted by: Yes
Consumer Electronics
Concerns about security and compliance 36%
Lack of digital skills and experience within the business 33%
Limitations of existing technology platforms and tools 30%
Ability to scale while maintaining quality and performance of apps 28%
Resistance to change within the business 26%
Misalignment between IT and the business 26%
Finding the necessary budget to fund digital investments 26%
Difficulties defining ROI or the meaning or ‘success’ 25%
Cultural discouragement of innovation and experimentation 25%
Organisational disjoints within IT (e.g. Dev vs Ops) 24%
Poor digital awareness and appreciation among executives 23%
Legacy of past digital initiatives failing to deliver 22%
Public sector
Concerns about security and compliance 45%
Resistance to change within the business 41%
Finding the necessary budget to fund digital investments 33%
Limitations of existing technology platforms and tools 29%
Cultural discouragement of innovation and experimentation 28%
Lack of digital skills and experience within the business 28%
Misalignment between IT and the business 27%
Ability to scale while maintaining quality and performance of apps 27%
Poor digital awareness and appreciation among executives 25%
Legacy of past digital initiatives failing to deliver 24%
Difficulties defining ROI or the meaning or ‘success’ 23%
Organisational disjoints within IT (e.g. Dev vs Ops) 22%
Section 5: Pulling it All Together
135 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
And as you look to act on your digital aspirations and plans, what do you see as the most critical challenges you will face? Sorted by: Yes
Retail
Concerns about security and compliance 37%
Resistance to change within the business 34%
Finding the necessary budget to fund digital investments 33%
Lack of digital skills and experience within the business 31%
Limitations of existing technology platforms and tools 26%
Difficulties defining ROI or the meaning or ‘success’ 25%
Ability to scale while maintaining quality and performance of apps 25%
Organisational disjoints within IT (e.g. Dev vs Ops) 25%
Misalignment between IT and the business 24%
Poor digital awareness and appreciation among executives 22%
Cultural discouragement of innovation and experimentation 22%
Legacy of past digital initiatives failing to deliver 20%
Telecoms
Ability to scale while maintaining quality and performance of apps 36%
Resistance to change within the business 31%
Limitations of existing technology platforms and tools 31%
Concerns about security and compliance 31%
Finding the necessary budget to fund digital investments 27%
Misalignment between IT and the business 26%
Lack of digital skills and experience within the business 25%
Cultural discouragement of innovation and experimentation 24%
Organisational disjoints within IT (e.g. Dev vs Ops) 24%
Legacy of past digital initiatives failing to deliver 24%
Difficulties defining ROI or the meaning or ‘success’ 22%
Poor digital awareness and appreciation among executives 21%
Section 5: Pulling it All Together
136 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Averages for Banded QuestionsThe averages provided in this section were calculated for five questions which had a range of banded responses, and are provided to assist in understanding the results.
137 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Percent of IT spend devoted to digital
Now In 3 years
Average Total Average Total
Total: 26% Total 39%
Average Average
Industry Total Industry Total
Telecoms 31% Financial services 43%
Financial services 28% Consumer Electronics 41%
Consumer Electronics 27% Automotive 40%
Automotive 26% Healthcare 39%
Retail 26% Utilities and energy 39%
Healthcare 26% Telecoms 39%
Utilities and energy 26% Retail 38%
Public sector 24% Public sector 37%
Consumer packaged goods 23% Consumer packaged goods 35%
Grand Total 26% Grand Total 39%
Averages for Banded Questions
138 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Overall revenue and profit growth for last year
Revenue Profit
Average Total Average Total
Total 15% Total 17%
Average Average
Industry Total Industry Total
Telecoms 18% Telecoms 20%
Consumer Electronics 16% Financial services 19%
Financial services 15% Consumer Electronics 18%
Healthcare 15% Retail 18%
Automotive 15% Automotive 17%
Utilities and energy 14% Utilities and energy 17%
Public sector 13% Healthcare 16%
Retail 13% Consumer packaged goods 15%
Consumer packaged goods 12% Public sector 12%
Grand Total 15% Grand Total 17%
Averages for Banded Questions
139 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
Revenue from new business lines (<12 months old)
Now In 3 years
Average Total Average Total
Total 25% Total 34%
Average Average
Industry Total Industry Total
Financial services 29% Financial services 38%
Telecoms 28% Consumer Electronics 37%
Consumer Electronics 26% Retail 36%
Retail 26% Automotive 36%
Utilities and energy 24% Utilities and energy 35%
Automotive 24% Telecoms 33%
Public sector 24% Healthcare 32%
Healthcare 23% Public sector 32%
Consumer packaged goods 22% Consumer packaged goods 31%
Grand Total 25% Grand Total 34%
Averages for Banded Questions
140 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
DevOps Achievement - Approx average lowering of key metrics (for DevOps user)
Time to market for new applications Time to release enhancements to existing applications
Average Total Average Total
Total 24% Total 28%
Average Average
Industry Total Industry Total
Financial services 31% Financial services 32%
Consumer Electronics 25% Retail 31%
Retail 24% Consumer Electronics 30%
Consumer packaged goods 24% Consumer packaged goods 28%
Healthcare 24% Utilities and energy 28%
Automotive 24% Automotive 28%
Public sector 23% Public sector 26%
Utilities and energy 23% Healthcare 25%
Telecoms 22% Telecoms 23%
Grand Total 24% Grand Total 28%
Averages for Banded Questions
141 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
DevOps Achievement - Approx average lowering of key metrics (for DevOps user)
Time and effort spent on testing and remediation Time and effort spent on release management
Average Total Average Total
Total 27% Total 29%
Average Average
Industry Total Industry Total
Financial services 32% Financial services 34%
Public sector 30% Consumer Electronics 31%
Consumer Electronics 28% Consumer packaged goods 31%
Retail 27% Retail 30%
Healthcare 27% Public sector 30%
Utilities and energy 27% Automotive 29%
Consumer packaged goods 27% Utilities and energy 28%
Automotive 24% Healthcare 27%
Telecoms 22% Telecoms 25%
Grand Total 27% Grand Total 29%
Averages for Banded Questions
142 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
DevOps Achievement - Approx average lowering of key metrics (for DevOps user)
Number of defects making it into the production environment Number of performance problems experienced in production
Average Total Average Total
Total 29% Total 30%
Average Average
Industry Total Industry Total
Financial services 35% Financial services 35%
Consumer Electronics 32% Consumer Electronics 32%
Retail 30% Retail 32%
Telecoms 29% Automotive 31%
Public sector 29% Public sector 30%
Automotive 28% Utilities and energy 30%
Utilities and energy 28% Consumer packaged goods 29%
Consumer packaged goods 26% Healthcare 28%
Healthcare 26% Telecoms 26%
Grand Total 29% Grand Total 30%
Averages for Banded Questions
143 | DIGITAL TRANSFORMATION STUDY: TABLULATED INDUSTRY RESULTS ca.com
DevOps Achievement - Approx average lowering of key metrics (for DevOps user)
Overall IT cost of delivering a new application
Average Total
Total 29%
Average
Industry Total
Retail 34%
Financial services 34%
Public sector 30%
Automotive 29%
Utilities and energy 28%
Consumer packaged goods 28%
Telecoms 28%
Consumer Electronics 25%
Healthcare 24%
Grand Total 29%
Averages for Banded Questions
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CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate – across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com.
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