direct insite first data an integrated b2 b b2 c e commerce serpayments.portal.ks

Direct Insite

Direct Insite CorporationCopyright 2009

Confidential & Proprietary

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An Integrated B2B/B2C eCommerce Service

Electronic Invoice Management and ePayment for Accounts Payable & Accounts Receivable Automation

Direct Insite

Direct Insite



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Direct Insite Corp.http://www.directinsite.com

Established August 1987

Company Locations Bohemia, NY Boca Raton, FL Denver, CO Santa Clara, CA

Number of Associates 45

Primary Customer Set Global 1000/Fortune 500

Global Experience 65 countries, 17 languages, 35 currencies

Certifications ISO Certified 9001:2000 Payment Card Industry Data Security (PCI) Compliant SAS 70 Compliant Data Centers

Primary Offerings: eInvoices Online for Accounts Payables eInvoices Online for Accounts Receivables Business Metrics & Reporting

http://www.gm.com/

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eInvoice Management Modules

Business Metrics & Reporting

Self- Service Web Portal

ePayment

Workflow Management

Dispute Management

eInvoice Reconciliation & Distribution

eInvoicing for Accounts Payable

eInvoicing for Accounts

Receivable

Direct Insite Product Modules

Business Metrics & Reporting

Self- Service Web Portal

B2B & B2C ePayment Portal

Workflow Management

Dispute Management

Electronic InvoiceProcessing

eInvoicing for Accounts Payable

eInvoicing for Accounts

Receivable

Direct Insite Product Modules

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Service Level 3Invoice Validation

& Compliance Workflow

Service Level 2eInvoice Submission,

Dispute Management

& ePayment

Service Level 1Self Service Portal

Electronic Document Publishing

Service Offerings

Reduce Inbound Supplier Inquiries

Automate Supplier eInvoice Submission

Dispute Processing &

Notification

Automate SupplierInvoice Compliance

& Validation

Eliminate ManualSupplier Paper Invoice Handling

Reduce Inbound Customer Inquiries

Reduce Dispute Processing Costs with Self-Service

Dispute Management

Automate CustomerInvoice Preparation,

Compliance & Distribution

Eliminate PaperInvoices

AR AutomationAP Automation

Va

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& F

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Va

lue

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Service Offerings

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Accounts Payable Automation Modules

ElectronicInvoice

Processing

SupplierInquiry

Management

Workflow Management

ePayment Supplier Self-Service

Portal

Spend Management

Reporting• Electronic Invoice Receipt (web form entry, PO flip, spreadsheet upload, EDI, XML, flat file)

• PO Match

• Line item detail drill down

• Spreadsheet Download

• Invoice Attachments

• PO/Non-PO rules validation

• Supplier self service invoice inquiry management

• Buyer specified inquiry reason codes

• Inquiry notifications and routing to Buyer Accounts Payable

• Inquiry history status view

• Buyer AP invoice review, approval and payment workflow

• Role-based workflow configurations include invoice amount thresholds and product type workflow routing

• Configurable workflow notifications

• Payer (business or consumer) web-based ePayment via ACH or credit card

• User-configurable payment rules (scheduled payments, recurring payments)

• Web-based payment history displays invoice and payment status to suppliers

• Partial/short payment ‘reason required’ business rules

• Supplier self-service profile management (payment remittance info, contact info, email address)

• Supplier user registration & password management

• Visibility to invoice & payment status updates

• Online help

• Alternate languages(17 languages)

• Web-based supplier self-reporting (invoice/payment status reports, spend management reports)

• Financial Management reports (spend analysis)

• Dynamic Discount Analysis

• Cost of Capital Analysis

• Spend Management

Accounts Payable Automation

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Accounts Receivable Automation Modules

ElectronicInvoice

Processing

Dispute Management

Workflow Management

ePayment Customer Self-Service

Portal

Business Metrics

& Reporting• Electronic Invoice Presentment (Web, Fax, PDF Email Attachment, EDI, XML, Print)

• Invoice Consolidation

• Invoice Line Item detail drill-down

• ‘Invoice Ready’ Notifications

• Attach supportive documents to the Invoice (PO, Contract, etc.)

• Invoice Matching & Contract Compliance Validations

• Customer initiated invoice line item disputes

• Supplier specific dispute reason codes

• Dispute Management Workflow: Dispute routing to internal resolution teams

• Web-based dispute status history views

• Integration with credit & collections tools

• Configurable payer invoice review and approval workflow

• Workflow business rules are configurable

• Configurable workflow notifications & escalation business rules

• Invoice preparation review/release workflow

• Customer (business or consumer) web ePayment via ACH or credit card

• Configurable merchant payment business rules

• Partial payment ‘reason required’ business rules

• User configurable recurring or scheduled payment rules

• PCI Compliant

• Customer registration & user password management

• Invoice reprint download via PDF or Spreadsheet

• FAQ support & online help

• Notifications

• Seamless user experience via single sign-on from centralized portal

• Web-based customer self-reporting (e.g., usage reports, summary or detail billing item reports)

Accounts Receivable Automation

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Invoice-to-Pay Continuum

Trading Network

(EDI, XML)

SpreadsheetUpload,

Print Scan

ElectronicInvoice

Validation& Supplier

Self ServicePortal

EnterpriseAccountsPayable(ERP)

ElectronicInvoice

RechargeAllocation to internal

Cost Centers

EnterpriseAccounts

Receivable(ERP)

Web Form Entry

E-Invoice Submission

Suppliers/Billers

ElectronicInvoice

Distribution&

CustomerSelf Service

PaymentPortal

Business and

ConsumerCustomers/

Payers

Trading Network

(EDI, XML)

Print

Web, EmailFax

Delivery

E-Invoice Delivery

ePay (ACH or Credit Card)

Accounts Payable Automation & Supplier Self Service Accounts Receivable Automation & Customer Self Service



ePay (ACH or Credit Card)

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Accounts Receivable Automation

Direct Insite

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eInvoice/ePayment Service

Electronic Invoice ProcessingCustomer Self-Service Web Portal

Customer Electronic Invoice Presentment & Payment

Business & Consumer Customers/Payers

Rapid Integration: 90-120 days

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Invoice-to-Cash Automation

Electronic Invoicing• Consolidated electronic invoicing – accelerates cash collection cycles• Accurate & timely billing – improves billing quality• eInvoices available in Customer Self Service Portal – eliminates invoice &

attachment reprints

Invoice Inquiry/Dispute Processing• Allow customers ability to dispute invoices online• Real-time dispute visibility to Credit/Collections• Real-time dispute resolution communication to customer• ‘Time-to-Resolution’ metrics reporting• Allow payment of non-disputed invoice amount

ePayment (ACH/Credit Card)• Accept online credit card and ACH payments• Visibility into scheduled payments (cash flow planning)• Ability for customer to setup recurring payments

Customer Self Service Web Portal• Increased customer satisfaction –

empower your customer by providing interactive invoice data & self service payment

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Common Accounts Receivable Business Challenges

Accounts Receivable ‘Cash Cycle’ Challenges

High ‘Days Sales Outstanding’ (DSO) High Customer Service Call Volumes Poor Customer Satisfaction Ratings High Volume of Short-Pay Invoices with Cash Allocation Issues High Credit & Collections Invoice Reprint Requests High Credit & Collections ‘Aging Buckets’ Multiple Lines of Business Sending Non-Consolidated Invoices Inefficient ‘Paper-Based’ Invoice Distribution Inefficient Internal Customer Dispute Resolution Processes High Costs to Produce ‘Paper-Based’ Customer Reports Highly Manual Invoice Preparation Process

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Accounts Receivable Benefits

Reduce paper billing and payments costs 60-90%

Reduce paper billing and payments costs 60-90%

Reduce IT support costs 40-80%

Reduce IT support costs 40-80%

Reduce costs across business processes

Reduce costs across business processes

Increase overall revenue and profitability

Increase overall revenue and profitability

Improve financial efficiency 10-45%Improve financial efficiency 10-45%

Streamline invoice-to-pay processes

Streamline invoice-to-pay processes

• Reduce paper & postage costs• Eliminate invoice reprints• Eliminate rebilling• Reduce payment processing

costs 30-75%• Increase remittance accuracy

• Reduce paper & postage costs• Eliminate invoice reprints• Eliminate rebilling• Reduce payment processing

costs 30-75%• Increase remittance accuracy

• Eliminate IT-supported customer requests for reports, data downloads, and custom statements

• Enable shared services for billing, AR

• Eliminate need for consolidated billing initiatives

• Eliminate IT-supported customer requests for reports, data downloads, and custom statements

• Enable shared services for billing, AR

• Eliminate need for consolidated billing initiatives

• Manual Billing• Reconciliation Payment• Deduction resolution• Cash application• Customer service• Invoice design/maintenance

• Manual Billing• Reconciliation Payment• Deduction resolution• Cash application• Customer service• Invoice design/maintenance

• Handle more new business without adding headcount

• Improve customer service & customer satisfaction

• Deliver consolidated business lines without consolidating back office ERP

• Handle more new business without adding headcount

• Improve customer service & customer satisfaction

• Deliver consolidated business lines without consolidating back office ERP

• Reduce DSO 5-10%• Improve cash flow• Improve overall financial

metrics

• Reduce DSO 5-10%• Improve cash flow• Improve overall financial

metrics

• Streamline reconciliation 20-60%

• Eliminate cash app exceptions• Reduce manual intervention• Reduce dispute resolution

time 20-80%• Reduce bill delivery time 10-

60%

• Streamline reconciliation 20-60%

• Eliminate cash app exceptions• Reduce manual intervention• Reduce dispute resolution

time 20-80%• Reduce bill delivery time 10-

60%

http://www.directinsite.com/Common/menu/index.cfm?fuseaction=Home&CFID=798347&CFTOKEN=65B4B3D4-392E-4722-8847-89E52D784C31

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Why CFO’s Leverage eInvoicing?

Faster Cash Flow 80%

More Efficient Payment & Remittance Processing 73%

Improving customers bill review and payment processes

67%

Staying ahead of competitors 53%

Reducing costs 47%

Providing new channels for customer communication

47%

Earning more revenue though cross-sales 27%

“What were the most important business benefits and business justifications for your eInvoicing & Revenue Assurance program?”

http://www.directinsite.com/Common/menu/index.cfm?fuseaction=Home&CFID=798347&CFTOKEN=65B4B3D4-392E-4722-8847-89E52D784C31

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Billing

Billing

Billing

AccountManagement

Billing & Finance

Customer Service

Business & Consumer Customers

Non-ConsolidatedInvoices

Billing Systems

IT Support

ReportsReconciliation,

Payments

Inquiries,Disputes

Account Management

Accounts Receivable Business Challenges

Merchant/Biller/Supplier

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Billing Billing OtherBilling

Rated Invoices

Customers(Business &Consumers)

Billing Systems

• Online billing• Consolidated invoicing• Online reconciliation• Real-time disputes• Online payments• Online account mgmt• Online reporting

Account Management

Billing & Finance

Customer Service

• Online Account Mgmt• Consolidated Cash Posting• Efficient Dispute Workflow Routing

AR Automation & Customer Self Service

Direct InsiteElectronic InvoicePresentment &

Payment

Rated InvoicesRated Invoices

ConsolidatedeInvoice

Distribution

Business Value• Single Consolidated Invoice• Increased Customer Satisfaction• Reduced Manual Billing Tasks• Reduced Billing FTEs• Do ‘not’ have to consolidate manually or in back office ERPs

Merchant/Biller/Supplier

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PCI Compliance ePayment Portal

• Protect Cardholder Information & Identity

• Prevent ePayment Fraud

• Customer & Carlson Peace-of-Mind

• Audited by Mastercard & Visa Payment Networks

• Audited Process of Security Procedures

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PCI Compliance ePayment Portal Requirements

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Direct InsiteAccounts Receivable Automation

Payback Period (4 Months)

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Accounts Payable Automation

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Direct Insite/Mattel Context

Transmission of electronic invoices and attachments to a business Accounts Payable

Supplier Supplier Supplier Supplier Supplier Supplier Supplier

Web Form Entry

OrderFlip

SpreadsheetUpload

PaperInvoice

Scanning

FaxSubmission

eMailSubmission

EDI, XMLDirect

Integration

• Electronic Invoice Processing• Supplier Enablement & On-boarding Services• Supplier Self Service Portal – Status Lookup• Supplier Self Service Inquiries

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Accounts Payable Process Context

Supplier

Supplier

Supplier

• Invoice Receipt• Paper Scanning/OCR • Web Portal, PO Flip, Spreadsheet

Upload, EDI, ERP Direct Integration

• Invoice Validation • Invoice Approval Workflow• Dispute/Inquiry Management• ePayment• Supplier Self Service Portal• Online Reporting• Supplier Onboarding/Enablement• Image Archive

Self Service Inquiries

Validated & Approved Invoices

Validation Data & Inv Status Updates

& ePayments

HTTP Web Form Entry

Invoices &Attachments

PO Flip

Spreadsheet Upload

EDI, XML

EDI, XML

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Direct InsiteAP Automation, Invoice Validation

& Supplier Service Portal

Direct InsiteElectronic Invoice File (Direct ERP, flat-file)

Direct Insite eInvoicing & AP Invoice/Payment

Web Inquiry Portal

paper

Suppliers/Vendors

Scanning/OCR

Type 1Small and Medium

Vendors

Type 2Medium to Large

Vendors

Paper Scanning & Data Capture

Type 3Remaining Paper

Conversions

Centralized ValidatedInvoices

EDI

XML

DirectIntegration

Invoice DataCapture & Images

ProcurementERP

Purchase Orders

Web FormEntry

PO Flip

SpreadsheetUpload

Online Document Center Portal

Accounts PayableERP

Inv & Pmt Status

Vendor Master &Periodic Updates

Paperless Accounts Payable Solution Overview

http://www.apple.com/education/emac/specs.html

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AP Challenges & Benefits

• AP Business Challenges Defective Invoices Lost Discounts Excessive Paper Storage Costs Excessive AP Overhead (AP ‘rework/reprocessing’ staff) Excessive Call Center Staff No Method of Automatically Reconciling Invoiced Services

• Direct Insite/First Data AP Benefits Eliminate most paper invoices and cut invoice defect rate Triggered auto-payment to vendors when goods are

satisfactorily received & reconciled to P.O. Enable automatic Order matching Eliminate invoice disputes at point of supplier entry Capture early-payment discounts Re-focus AP resources on higher value tasks

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AP Industry Averages

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AP Benefits

Benefits realized by AP reconciliation and payables automation – Aberdeen Analysis

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Approximately 80% of supplier service calls involve basic invoice and payment status questions. Siemens received 20,000 inquiries per month.

~11-20% of staff in A/P centers are help desk/call center focused

Call center staff is the 2nd largest use of AP personnel

The average burdened salary for a call center staff person is $40,000

Top Fortune 500 Companies Recognize the Value – Several Have Added Web-Based Inquiry Vendor Self-Service Functionality

6 months after deploying Direct Insite’s Supplier Self Service Web Portal, supplier inquiries and related costs were reduced by 50%.

AA

Supplier Inquiries: The Industry Situation

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Supplier Electronic Invoice Enablement & On-boarding Services

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Supplier Enrollment Best Practices

• Supplier Segmentation & Supplier Master Analysis

• Targeted Supplier Campaigns

• Supplier Performance Measurement

• Executive Buy-in and Procurement Participation

• Educational Webinars, Quickstart Guide, User’s Guide, Online Help and FAQs

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Supplier Trading Community

• 60,000 suppliers and growing, consisting of small, medium and large enterprise suppliers

• Targeted Supplier Electronic Invoicing Campaigns

• High Volume Invoicing Suppliers

• Dedicated Supplier Electronic Invoice Adoption & On-Boarding Department

• Supplier On-Boarding Measurement & Reporting

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Supplier Segmentation Analysis

• Suppliers segmented by annual invoice volume

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Targeted Supplier Campaigns

• Campaigns defined by invoice volume• Campaigns defined by supplier type • Campaigns defined by invoice submission method

(web form entry, spreadsheet upload, PO flip, EDI/XML, Direct ERP integration)

Supplier Campaign Campaign Description

Campaign 1 Early-Adopter Suppliers

Campaign 2 ‘Direct Integration’ Suppliers

Campaign 3 Suppliers with 100+ annual invoices

Campaign 4 Suppliers with 50-99 annual invoices

Campaign 5 Suppliers with 35-49 annual invoices

Self-Campaigns Supplier Self-Registration; Procurement Communication

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Direct Insite Payback Period

direct insite first data an integrated b2 b b2 c e commerce serpayments.portal.ks

Business

invoice invoice review

invoice po

direct insitehttp

direct insiteinvoice

inbound service level

accounts payables einvoices

primary customer

seamless user