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Disastrous Decision Making in IT They Didn’t See It Coming

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Page 1: Disastrous Decision Making in IT

Disastrous Decision Making in IT

They Didn’t See It Coming

Page 2: Disastrous Decision Making in IT

Lack of understanding about current

conditions

Steering Into Disaster

No idea of what the ship can handle

No idea of weather forecast

Insufficient forward planning

The signs of poor Captaincy

Page 3: Disastrous Decision Making in IT

What demands are being made on my

service?

Where do IT Leaders Go Wrong?

What headroom do I have across my service

infrastructure?

What demands can I expect?

How should I best respond to difficult

situations?

Four unanswered questions in IT

Page 4: Disastrous Decision Making in IT

Predictive Reliability

Business Service Headroom Management

Page 5: Disastrous Decision Making in IT

Track Usage Patterns

Avoiding Disaster

Monitor Service Headroom

Forecast Change

Plan ahead

Applying intelligence and insight

Page 6: Disastrous Decision Making in IT

Essential Techniques for Predictive Reliability

Monitor Service Demand

Monitoring Infrastructure Performance

Compute service headroom

Plan ahead for service upgrade

Plan ahead for surging demand

Plan ahead for infrastructure

upgrades

Governance in capacity provisioning

Continually align resources with

demand

Page 7: Disastrous Decision Making in IT

Predictive Reliability

Getting It Right Feels Good


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