distribution publication or a hybrid journey to cloud …...accenture provides hybrid cloud &...
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#vmworld
A Hybrid Journey to CloudLarry Socher, Accenture
HYP3882BUS
#HYP3882BUSVMworld 2018 Content: Not for publication or distribution
YOUR CLOUD. YOUR JOURNEY.
AUGUST 2018
A HYBRID Journey to Cloud
VMworld 2018 Content: Not for publication or distribution
CLOUD FIRSTDriving business outcomes and innovation in the cloud.
Spanning business and technology buyers
Accenture’s cloud first strategy provides an application driven framework for journey to cloud
END TO END SPECTRUM OF AS-A-SERVICE SOLUTIONSSUPPORTED BY SECURITY, ANALYTICS, AUTOMATION AND ARTIFICIAL INTELLIGENCE
WE HELP OUR CLIENTS AT ALL DIFFERENT STAGES EMBRACE CLOUD:
CLOUD APPLICATIONS
INDUSTRY-SPECIFIC CLOUD SOLUTIONS
Changing the way businesses operate with cloud-based applications: SAP, Oracle,
Salesforce, Workday, as well as custom, cloud-native application development powered by NEW
Tech.
Transforming the way entire industries work by leveraging cloud–based solutions and business
services.
JOURNEY TO CLOUDApplication and infrastructure-enabled approach to transform
operations in the cloud.
CLOUD STRATEGY
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ACCENTURE’S TECHNOLOGY AND OPERATIONS ORGANIZATIONS TEAM UP WITH OUR INDUSTRIESTO CREATE SOLUTIONS TO HELP OUR CLIENTS TRANSFORM AND MANAGE THEIR APPLICATION AND INFRASTRUCTURE THROUGHOUT THEIR JOURNEY TO CLOUD
Agile, cloud and microservicestransforming the application landscapeTO INCREASE SPEED-TO-VALUE, DEVELOPERS HAVE EVOLVED FROM CREATING LARGE MONOLITHIC, LAYERED APPLICATIONS TO DEVELOPING AND RUNNING ‘MICROSERVICES
MONOLITHIC/LAYERED ARCHITECTURE MICROSERVICES ARCHITECTUREPRESENTATION LAYER
API APIAPI API API
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Case Study: Multi-National Hospitality CompanyLeveraging Microservices & cloud for agility and scale
Location: Global
OU: Hospitality, Services
Success: Complete re-architecture and re-platform of Reservations Solution
OUTCOMESAPPROACHBUSINESS CHALLENGE Successfully implemented a foundation
for Microservices Architecture at the client, and showcased how the Microservices Architecture style can help the client respond faster to market demands, with a concrete business challenge.
Migrate overtime, by developing features outside existing system and slowly strangling existing system.
Enablement and leverage of DevOps Private Cloud technologies.
Careful selection of team skills pyramid, resulting in a mix of average skilled developers working under the guidance of a few experts.
Customers expect a reservation experience with more and flexible options.
Existing core functionalities are inflexible and difficult to expand.
Existing systems are tightly coupled with business processes.VMworld 2018 Content: Not for publication or distribution
Most clients will land on a hybrid cloud Journey with varying degrees of Public & Private adoptionWe believe the majority of our clients will have Hybrid Cloud environments for the foreseeable future with increasing percentage of Public Cloud during this Cloud Journey
HYBRIDPublic cloud providers
STRIKING THE PERFECT BALANCE
FIXED WORKLOADSELASTIC WORKLOADS
Private cloud benefits Public cloud benefits
Speed Consumption ScalePerformance
Regulatory
Existing Investment
Security
Accenture private cloud VMworld 2018 Content: Not for publication or distribution
Accenture provides hybrid cloud & infrastructure services tailored to our clients journeyAccenture teams with industry leading partners to offer a complete set of services with E2E Enterprise SLAs for Cloud and legacy environments
Users
Public CloudSaaS
Managed Legacy
Fulfillment and Trouble Management Predictive Operations
Cloud Management Platform(Applied Intelligence)
Deep Ecosystem Integration
• Multi-Channel Customer Interaction• Big Data and Analytics
• Regulated Apps & Data• High Performance/IO
• Legacy Business Logic(wrapped in microservices)
Solaris HP-UX AIX zOS/NativeSPARC Itanium Power Mainframe
Private Cloud
Developers/Operators
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Bringing the innovation of Public to the data center and the rest of infrastructure
POWERED BY ECOSYSTEM
StandardizedService Catalog
Agile/CloudOperating Model
Upskill Organization Platform/Tools
KEY THINGS TO GET RIGHT
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Operating in the world of agile and cloudNeed to standardize before automating
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Agile and cloud operating modelAn entirely new agile, operating model for cloud
MULTI-SPEED
BIZTECH GOVERNANCE
TALENT &CULTURE
APPLIEDINTELLIGENCE
z DEVOPS AND SRE
z SERVICE-BASED OPERATING MODELS
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Operating in the world of Agile and Cloud requires holistic approach to upskill organization
TALENT ECOSYSTEM
Adapt existing roles and create new ones to deliver on New IT operating model
Define required skills and
level of competencies by
role
Assess existing workforce and identify New IT
skill gaps
Develop dynamic approach to
source IT Talent to enable faster time-to-
market
Re-skill and re-tool existing workforce on New IT
capabilities using collaborative
learning
ROLES SKILLS ASSESSMENT STAFFING LEARNING
LEVERAGE ECOSYSTEM NEAR-SHORE OFF-SHORE ACADEMIC
PARTNERSHIPS
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The power of platforms and toolsLeveraging analytics, automation & AI to drive agility, lower costs & improve service levels
APPLIEDINTELLIGENCE
Prioritize remediation activities based on business impact.
Automate remediation.
Collection/assembly of operational data and generation of insights. Apply analytics for
Predictive Operations.
Apply Artificial Intelligence to transform, improve and
optimize operations.
“Avoid the Work” “Automate the Work” “AI the Work”
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LEARN & OPTIMIZEIntelligence-enabled Transformation
ACTION & AUTOMATIONPrioritize Activities & Automate
INSIGHTSAggregate Data and Analyze
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A day in the life of intelligent operationsLeveraging analytics, automation and AI to drive agility, lower costs and improve service levels
CLIENT PRIVATE CLOUD
Alertsfrom multiple sources
Alerts for StorageACCENTURE
ACP EVENT MANAGEMENT
Correlations based on topology, business rules and other factors –leading to suppression of “false” alerts
ACCENTURE ACP ITSM
(SERVICENOW)
INCIDENT ADVISOR
Incident Ticket created
Incident assignment based on engineer workload, expertise and other factors
L2 ENGINEER
Issuediagnosed “first time right”
AUTOMATION SCRIPT FOR
REMEDIATION
ScriptScriptScript
Aut
omat
ion
Rep
osit
ory
TICKETS HISTORY
Issue resolved
Ticketclosed “low AHT and MTTR”
PROBLEM ADVISOR
Repeat Issue / Trend?
YL2 ENGINEER
Problem Ticket created
RC
AR
emed
iatio
n
IO ANALYTICS
Move to Public Cloud?
YGovernance
with client to drive continuous optimization
Public Cloud business case
Incident assigned
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Building a true private cloud Bringing the standardization, self-services and automation of public to private
Accenture has partnered with VMware to bring the same standardization, self-service, automation, and analytics that we see in Public Cloud to Private Cloud.
This allows us to deliver industrialized Managed Private Cloud solutions either in our clients’ data centers or our own at significantly more competitive pricing than custom Private Cloud Solutions.
Standardized
Cloud operating model
Self-service
Analytics, automation & AI
Agility
INDUSTRIALIZED PRIVATE CLOUD
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Case study: Life sciences cloud journeyBuilding a true private cloudAccenture partnered with the client to develop and execute a comprehensive program to help them define, build, and migrate to a true Software Defined Data Center or Private Cloud that deliver similar management efficiencies, automation, standardization, APIs, and service catalogs from the Public Cloud
Bring Operating Model Design structure, support DevOps and increased complexity and flexibility that comes with SDDC enablement
Economic case for unit cost, demand and variation, financial modeling, governance design, product pricing recovery, and benchmarking to support SDDC program success.
Cloud Operating Model & Business Transformation
Business Case Realization & Financial Management
Rationalize technology platform from architecture to implementation incrementally delivering increased automation and services powered by Software Defined Data Center (SDDC)
Private Cloud Technology Stack
Assess application to determine migration type, complexity, effort, costs, and specific migration approach
Application Strategy/Migration
Integrated Program Management & Governance across all work streams coordinating activities to drive business and operational transformation and deliver value to the business
Program Management & Governance
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Case study: Life sciences cloud journeyIntegrated program for J2CDeveloped an integrated program to drive the transformation
Program Management and Governance | Measuring and Reporting Value Delivery
Make upDefineDelivers
Cloud Implementation
Application Migration Strategy
Assessment Framework BuildBuild Migration Factory ModelDiscovery & Assessment (5-10 Pilot Apps)
Target State Value Workstreams Projects Initiatives
SDI ArchitectureTool StrategyDesign and Roadmap
TechnologyStrategy
Cloud Operating Model
Target-State Vision & Impact AssessmentOperating Model DefinitionCapability Activation Approach & Roadmap
Financial MoAccentureingGovernance Design
Business Case and Financial
Management Product Pricing & Recovery Standards
Business Case Socialization
A1A2A3
T1
T3T2
O1
O3O2
B1B2B3B4
VMworld 2018 Content: Not for publication or distribution
Case study: Life sciences cloud journeyEnabling standardized catalog and self-servicesRapidly and incrementally introduced new services made available through a self-service catalog
April 2016
Private Cloud Instance• Automated Provisioning and
qualification of SAP and other platforms*
Networking• Predictive network flow models
tightly integrated with security and compliance
• Transparent access between legacy and SDDC networks with no impact on legacy applications
Analytics• Near-real time resource consumption
and transparency to forecast costs for business planning enabling consumption-based OPS-model
Product Release R4*PaaS Blueprints*• TBA Blueprint – SAPaaS*
Hardware Availability Zones (HAZ)• APAC• NA Dev• NA QA• North America• EMEA
Management• Automatic remediation of incidents
including What/If modeling and forecasting
Availability• HA across regions with zero
downtime and ability to seamlessly move workloads across hardware
• Transaction-level rollback increases speed of recovery after disaster
Product Release R3*DBaaS Blueprints*• TBA Blueprint – SQLaaS*• TBA Blueprint – OracleaaS*
Private Cloud Instance• Automated Provisioning and
qualification of SQL and Oracle database instances*
Hardware Availability Zones (HAZ)• APAC• NA Dev• NA QA• North America• EMEA
Private Cloud Instance• Real-time capacity availability• Windows Server 2008/2012
instances • RHEL 6.3 instances • SQL/Oracle instances
Storage• Tiered Block Storage• NAS Storage
Networking• Software Defined Networking
Add-Ons• Onsite Backup to Disk• Legacy Migration• Disaster Recovery T3
Hardware Availability Zones (HAZ)• APAC
Gen 4 (PaaS)Gen 3 (DBaaS)Gen 1 (MVP) Gen 2 (IaaS)
Hardware Availability Zones (HAZ)• APAC (2.1) – March 2017• NA Dev (2.3) – April 2017• NA QA (2.5) – June 2017• North America (2.7) – July 2017• EMEA (2.7) – July 2017
Networking• Optional Firewall• Optional Load Balancing
Private Cloud Instance• Automated Provisioning and
qualification of OS• Post configuration options for
database instances
Add-Ons• Offsite Backup to Disk• Site Recovery Manager
Product Release R1• Blueprints 1- 5
Product Release R2• Blueprints 6-10
December 2015October 2014 February 2015
Legend: GEN 1.0 GEN 2.0 GEN 3.0 GEN 4.0
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Case study: Life sciences cloud journeyAgile methodology and infrastructure as codeLeveraged Agile Continuous Delivery Pipeline/DevOps for Delivering SDDC Capabilities
Observations Features
• Delivering DevOps
• Code is built from version controlled templates to retain integrity and minimize risk of failed changes
• In the event of a GxP system, automated compliance procedures will be implemented before production changes are attempted
• Enabled by automated version control, testing, deployment and compliance processes.
• Initial plans will be deliver monthly release cycles with 2 week sprints
• Target will be deliver continuous integration and delivery by keeping the pipeline in full-time operation with the expectation that whenever materials (stories/ changes) are inputted they will be outputted (released) the goods as soon as they are ready and have passed compliance checks where expected
• Benefits are not lost by implementing a partial pipeline, for example only taking code as far as User Acceptance Testing
Monitors Self-Heals Optimizes
vCenterConsole(s)
CentralizedOperations
NA EU APAC
Infra DevelopersEngineering
vCloud Suite
Compute
Storage
NSX
vCloud Suite
Compute
Storage
NSX
vCloud Dev
SCRUM
Integrations
JIRA Git/Stash Jenkins vCloud Suite
Puppet/Docker
Service Now
Puppet/ D
ockerJenkins
Git/
StashJIR
AGlo
bal
Ope
rati
ons
(L1)
Glo
bal
Ope
rati
ons
(L2)
SD
DC
Ass
embl
y
Notifications Orchestration
Defects Resolution
Bug Changes
Development BacklogDevelopment Backlog
Observations
Release & D
eployVMworld 2018 Content: Not for publication or distribution
Case study: Life sciences cloud journeyDelivering value
Screenshot Outcome / Impact
Application Rationalization – Identified and tracked against 25% workload rationalization resulting in 20%+ reductions in infrastructure and application support spend
Existing FTE Reductions – Identifiedapproximately 300 FTEs that were candidates for reduction or migration into new SDDC Operating model
Incremental SDDC FTEs – Defined the SDDC Operating Model to support the new SDDC capabilities resulting in over 20% of labor savings
Technology Efficiency – Highlighted the impact of improved infrastructure utilization via financial sensitivity analysis
Screenshot Outcome / Impact
Transparency – Delivered Business Case of over $100M over 5-year with which gave executive leadership transparency in the SDDC Transformation program
IT Savings – Identified and tracked against +$200M in steady state run rate savings
On-Premise Cloud Migrations – Tracking against migrating 50%+ of workloads to an on-premise cloud solution
Virtual Private Cloud Migrations – Tracking against migrating ~30% of workloads to virtual private cloud solution
Legacy Workloads – Targeting 20% or less workloads hosted in legacy infrastructure resulting in over $100M infrastructure savings over the program life span
Additional Summary Key Outcomes Achieved• Total P&L Savings due to efficient & prioritized workload migration
– over $100M• Delivery of a hybrid sourcing people model impact efficiency gain
– over 250%
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Learning from goodCreating accelerators from client success
Speed and Agility• Build Private Cloud in days not weeks• Real time Provisioning in seconds not days• Agile Delivery/IaC with 2 week sprints• Migrate over 1,000 workloads per month
ACCENTURE DEVOPS PLATFORMIAC/PRIVATE CLOUD
J2C BUSINESSCASE
VMWARE VALIDATED DESIGNS (VVD)
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Accenture cloud factoryscaling portfolio analysis, remediation, and migrationAccenture has created a Cloud Factory powered by sophisticated assessment, workflow, and migration tools to help clients accelerate their Journey to Cloud
• Speed and Agility – Exceptional speed:
• Build Private Cloud in days not weeks
• Real time Provisioning in seconds not days
• Migrate over 1,000 workloads per month
• Cost Efficiency and Optimization – Save 10-15 hours of migration effort per workload using library of 150+ migration templates. Allow client to select subset of Accenture migration services per application workload to align cost with true business need. Lay foundation for analytics to optimize Cloud infrastructure and provide IT financial showback.
• Business Impact – Realize high level of quality and consistency that are embedded end-to-end to mitigate risk while unlocking future technical capabilities for additional benefits
ACCENTURE METHODOLOGY
Plan & Analyze Design Build & Test Deploy & Migrate
Program Planning & Management
ACCELERATE
Assessment Inventory Execution Scripts Command Center
Organizing inventory and migration plans
Tracking Complex Infra & Application
dependencies
Minimizing repeated effort writing common
instructions
Coordinating migration execution
teams
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Blurring line between public & private cloudCloud adjacent and colo deployments
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Case study: Accenture software utility services (SUS)High transactional and business critical workloadSUS delivers a fully managed service residing over a High Availability infrastructure designed from the ground up to support mission critical applications for Accenture's most demanding Clients.
• SUS is a Software as a Service (SaaS) Delivery Center within Accenture IS for enterprise applications.
• Accenture-owned and operated resilient VMware Private cloud partnering with AWS & Azure for hybrid cloud capabilities
• Accustomed to operating Highly Complex mission critical systems with the need for high compute and availability
• PCI-DSS level 1 certified for complete delivery solution
• SSAE16 SOC 2 credentialed
• Built to Operate “as a service” with three regions to deliver in specific markets or globally
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Rethinking Network from device to CloudModernize Network with integrated approach for E2E security and QOS
“Tighter policy integration of their VeloCloud SD-WAN product and NSX puts us one step closer to achieving our vision of seamless, secure, and reliable device-to-cloud networking.”
Key Policy Alignment
Points
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Policy Integration and self-serviceSimplify the complexity
Provide policy integration and self-service across WiFi, SD-WAN, Private Cloud, and Public Cloud with Self-Service
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Hosting and cloud transformational outsourcingHybrid cloud journey tailored to client
SOFTWAREDEFINEDINFRASTRUCTURE
WAVE 1 WAVE 2 WAVE 3 CONTINUOUSIMPROVEMENT/REFRESH
• Baseline NG HCI Solution/PODfor Software Defined Data Center (SDDC)
• SDDC Compute Automation• SDDC Network Automation• SDDC Self-Service (SNOW) POC• Develop Legacy DC Consolidation
and Migration Plan• Wrap MF with APIs
• SDDC Micro-Segmentation/Security• SDDC Migration Factory• Enhanced SDDC Self-Service
(Expanded Catalog/Compliance)• DC Consolidation/Migration to SDDC• Introduce Public Cloud• Expose as MF as Micro-Services• Adopt Cloud Backup and Archive Solution• Maximize virtualization of On-Premise
Infrastructure
• Extend Micro-Segmentationto Public, Sites, and Mobile Devices
• Complete SDDC Migrations(only bare metal and MF left)
• Enhanced Public Cloud (Multi-Channel, Big Data)
• Retire MF• Leverage Cloud to host property
infrastructure (PMS/POS)
CATALOG,OPERATING MODEL& PEOPLE
• MVP – Compute/Storage/Network• Define Cloud Operating Model
and Roadmap• Define new organization with
teams aligned to BUs• Agile training for Ops• Map servers and applications to business
Criticality to develop analytics or proper prioritization;
• Strategy for EOL/EOSL component • Develop patch assessment, schedule,
deployment strategy & verification process • Develop Data Refresh Strategy, Schedule,
Data Masking Process
• Expand IaaS Catalog• Add PaaS Catalog (e.g. DB)• Complete Migration to Cloud
Operating Model (expanded tosupport Public)
• Enhanced Tools Training(Analytics, Automation)
• Developer Ops Training (SRE)• Smart Analytics for capacity assessment
correlation, control and reporting on health of IT environment
• Automatic Ticket enrichment from CMDB • Implement Self-Heal
• Expanded IaaS and PaaS• Add App Catalog• Integrate Environment refresh into
DevOps Strategy
• Continued Evolution of Service Catalog
• Continuous Operational Improvement (org, process,and tools)
• Ongoing Training
PLATFORM/TOOLS
• Finalize SDDC Automationapproach and POC
• Finalize tools strategy, priorities,and roadmap
• Introduce CMP (Blueprinting)• Application Management Tool
Selection• Consolidate into centralized CMDB
• Implement Tools Strategy• Expand CMP to Public• Integrate Legacy and MF with CMP• Application/Infrastructure
Management Integration• Cloud Optimization Tool Selection• Build Application to Infrastructure
relationship mapping in CMDB Implement Service now Auto-discovery for automated CMDB update
• Continue to Enhance Tools(analytics, automation, AI)
• Enhance CMP (e.g. CloudOptimization, Dashboards)
• Tighter integration across domains
• Continue to Enhance Tools(increased libraries of analytics,automation, AI)
• Increased integration across domains (CMP, Apps, Infra)
APPLICATION • Micro-Services Around MF Reservations• Distributed CouchDB for Web Navigation
• Analytics in AWS RedShift• Mobile Front End in AWS (Lambda serverless
architecture)
• VMW on AWS POC(CouchDB architecture)
• Real-Time Analytics with Kinesis
• Application tuning with different scale out architectures
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YOUR CLOUD. YOUR JOURNEY.
A HYBRID Journey to Cloud
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