Dmaic Lean Six Sigma

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A methodology of Business Process Improving, which is essential for organizations want to use Six Sigma

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<p> 1. CSI Singapore Following the Chain of Evidence (the Facts) in Lean Six Sigma Process Improvement Projects (DMAIC) Robert Johnston, Ph.D. Executive Director, Six Sigma International Institute for Learning, Inc. SCS Singapore 2010 International Institute for Learning, Inc. Version 1.0 2. 2 IIL Expertise Premier solution provider of training and consulting in: Project, Program and Portfolio Management Business Analysis Lean Six Sigma Microsoft Office Project 2007 Interpersonal &amp; Leadership Skills Innovative learning methods Project management methodology Competency mapping, training and career paths 2010 International Institute for Learning, Inc. 3. 3 Global Presence Europe / M-East Americas Asia IIL Headquarters IIL France IIL Singapore New York Hub Asie Pacifique (Europe Middle East - Africa) IIL Finland IIL China IIL Canada IIL Spain IIL India IIL Germany IIL Japan IIL Mexico IIL United Kingdom IIL Hong Kong IIL Hungary IIL Brazil IIL Dubai IIL Australia 2010 International Institute for Learning, Inc. 4. GS-4 Who Am I? Robert Johnston, Ph.D. Statistics, MBB Philosophy: practicality trumps theory Utility = (Perfection of idea) * (Probability people will use it) Experience Animal Feed Products, Pharmaceuticals, GE Capital Allstate, Coca-Cola, Carlson (Radisson), Caterpillar, Deutsche Bank, DHL, FDMS, Intuit, TRW, Schreiber Foods, StarHub, U.S. Navy Trained/Coached several hundred Lean Six Sigma practitioners/projects SCS Singapore 2010 International Institute for Learning, Inc. Version 1.0 5. GS-5 What is Lean Six Sigma? SIX SIGMA: A comprehensive and flexible system for achieving, sustaining, and maximizing business success. Six Sigma is uniquely driven by close understanding of customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business processes. - The Six Sigma Way Pande p. xi SCS ingapore 2010 International Institute for Learning, Inc. Version 1.0 6. GS-6 What is Lean Six Sigma? SCS Singapore 2010 International Institute for Learning, Inc. Version 1.0 7. GS-7 Lean Six Sigma Triad Main Focus SCS Singapore 2010 International Institute for Learning, Inc. Version 1.0 8. GS-8 Process Design DMADV? DMADV is the recipe for designing new processes/products. Usually more complex/longer than DMAIC, so companies often implement DMADV after successfully completing some DMAIC projects. Define the process/product and the business case Verify D Drive Customer Requirements Through V process/product performance Entire Design Cycle Measure: Define the FMEA QFD M customer requirements and prioritize them Manage Risk Develop detailed design D A Analyze functional requirements, create high-level design 2010 International Institute for Learning, Inc. 9. GS-9 What is DMAIC? DMAIC is the recipe or methodology for improving existing processes; it is the backbone of Six Sigma and the starting point for most companies beginning the Six Sigma journey. Wheres the PAIN to the Customer? The Business? Monitor &amp; Take Action If Root Cause Re-appears t tcu Measure or Performance &amp; Sh Focus on Critical Areas 80% 20% Pull It Out by the Roots Drill Down for Root Cause SCS Singapore 2010 International Institute for Learning, Inc. Version 1.0 10. GS-10 Use of Data in DMAIC: Its all about the evidence Data is the bedrock of Six Sigma &amp; DMAIC; it helps separate fact from fiction. Real-time Voice of Customer, Monitoring Data Financials 14 12 UCL=12.28 10 8 Cost _ 6 X=5.84 4 10 2 9 0 LCL=-0.61 8 2 4 6 8 10 12 14 16 18 20 22 24 7 Observation Errors 6 6 5 4 3 2 1 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Month Baseline data, focusing data Before / After (Pareto Principle) Data Before After 70 60 50 100 80 18 60 Percent 40 Count 16...</p>

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