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Federal Trade CommissionNovember 2018

DATA BOOK 2018

Do NotCall

Table of Contents

The National Do Not Call Registry

The Data Book

Inside the numbers

Who is using the Do Not Call Registry

Complaint Figures by Year

Complaint Figures for FY 2018

State Rankings

Registration and Complaint Figures by State

Alabama

Alaska

Arizona

Arkansas

California

Colorado

Connecticut

Delaware

District of Columbia

Florida

Georgia

Hawaii

Idaho

Illinois

Indiana

Iowa

Kansas

Kentucky

Louisiana

Maine

Maryland

Massachusetts

Michigan

Minnesota

Mississippi

Missouri

Montana

Nebraska

Nevada

New Hampshire

New Jersey

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

Puerto Rico

Rhode Island

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

The National Do Not Call Registry Data Book

The National Do Not Call Registry

The National Do Not Call Registry provides an easy and efficient way for consumers to tell companies they don’t want to receive most telemarketing sales calls. Robocalls that are sales calls are illegal whether a number is on the Registry or not, unless the caller has written permission from a consumer.

Since its inception in 2003, the Registry has continued to grow. As of September 30, 2018, there were 235 million active registrations. Consumers can register multiple phone numbers on the Registry by registering online at donotcall.gov or calling a toll‐free number (888‐382‐1222) from the telephone numbers they wish to register. Telemarketers and sellers must remove numbers added to the Registry from their call lists at least every 31 days. Organizations can access the Registry at telemarketing.donotcall.gov.

If a company violates the Do Not Call rules, consumers can report the call to the Federal Trade Commission (FTC) online at donotcall.gov or by calling the toll free number. Law enforcement officials review these complaints, as well as consumer registration and telemarketer access information, through the Consumer Sentinel Network, a secure online database maintained by the FTC. For more information about Sentinel, visit ftc.gov/sentinel. Law enforcement personnel may join Sentinel at register.consumersentinel.gov.

https://donotcall.gov/

https://telemarketing.donotcall.gov/

https://www.ftc.gov/enforcement/consumer-sentinel-network

https://register.consumersentinel.gov/

https://donotcall.gov

The National Do Not Call Registry Data Book

The Data Book

The National Do Not Call Registry Data Book contains statistical data about phone numbers on the Registry, telemarketers and sellers accessing phone numbers on the Registry, and complaints consumers submit to the FTC about telemarketers allegedly violating the Do Not Call rules. The FTC monitors the data for accuracy and occasionally makes modifications to address potential problems. Statistical data on complaints is based on unverified complaints reported by consumers, not on a consumer survey.

Inside the numbers

• When we report the total number of DNC complaints, we break it down to show how manywere robocalls and how many came from live callers. With a few exceptions, telemarketingrobocalls are illegal, whether or not a number is on the Do Not Call Registry. As always,when it’s a live caller, we verify that the consumer’s telephone number was registered onthe DNC database before we take the complaint.

• Our online complaint form asks for the topic of the call.o Consumers can choose to report specific topics, such as reducing debt, vacation &

timeshares, and several other categories. Not everyone who files a complaint reportsa topic.

o The Data Book does not include statistics where a consumer chose “Other,” or topicsless likely to violate the Do Not Call Rules, such as debt collection, political, orcharitable calls.

• The Data Book includes a state‐by‐state analysis of DNC complaints. This is how we identify aconsumer’s state:

o If consumers report their state, we use the state they report.o If consumers do not report their state, we use their area code.o The state‐by‐state analysis also includes the top 10 topics consumers reported.

• The underlying data in the report is available on our open government site where we postour daily complaint data at: www.ftc.gov/data.

• States are ranked based on the number of registrations or complaints per 100,000population. Complaint figures include the total number of FY 2018 complaints submitted tothe FTC. Population estimates are based on 2017 U.S. Census population estimates (AnnualEstimates of the Resident Population: April 1, 2010 to July 1, 2017).

• For the purposes of this report, “active registrations” are those registrations consumershave placed on the Registry that have not been subsequently deleted by the consumer orremoved by the FTC. The FTC removes numbers that have been disconnected andreassigned.

2014 2015 2016 2017 2018

5 or Fewer Area Codes

Organizaons Who Paid

Exempt Organizaons

Total 17,728

520

2,163

15,045

18,338

543

2,259

15,536

20,490

503

2,353

17,634

23,098

521

2,502

20,075

26,216

585

2,582

23,049

Organizaons Accessing the Registry by Fiscal Year

FY 2018Naonal Do Not Call RegistryWho is using the Do Not Call Registry

2014 2015 2016 2017 2018

218M

220M

222M

224M

226M

228M

230M

232M

234M

236M235,302,818

229,816,164

226,001,288

222,841,544

217,855,796

Acve Registraons by Fiscal Year

Telemarketers and sellers can access up to five area codes on the Registry for free. To access more than five area codes, they must pay a fee. Organizaons that are not selling goodsor services are "exempt" and can access numbers on the Registry for free. This includes organizaons asking for charitable contribuons, raising money for polical purposes, orconducng surveys. It also includes organizaons calling only people they have an established business relaonship with or who have given the organizaon wrien permission to call.

"Acve Registraons" reflect the total number of phone numbers registered on the Naonal Do Not Call Registry for each fiscal year as of September 30, 2018.

FY 2018Naonal Do Not Call RegistryComplaint Figures by Year

2014 2015 2016 2017 20180M

1M

2M

3M

4M

5M

6M

7M

3,790,614

4,501,960

3,401,610

2,125,968

1,734,586

1,894,327

2,563,055

1,854,695

1,388,455

1,448,363

3,241,050

3,578,695

5,340,207

7,157,337

5,780,172

Complaints by Call Type and Fiscal YearLive Caller

Robocall

The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every year. The data is available at c.gov/data.

www.ftc.gov/data

FY 2018Naonal Do Not Call RegistryComplaint Figures for the Year

Reducing debt

Medical & prescripons

Imposters

Vacaon & meshares

Computer & technical support

Warranes & protecon plans

Energy, solar, & ulies

Home improvement & cleaning

Home security & alarms

Loeries, prizes & sweepstakes

Work from home 6,437

13,937

11,589

25,948

36,200

41,429

44,991

43,938

73,900

85,876

120,212

315,245

340,439

641,734

37,096

44,900

45,544

53,165

37,044

77,743

101,020

87,632

FY 2018 Complaints by Topic*Live Caller

Robocall

Call Type Not Reported95,231

Live Caller1,894,327

Robocall3,790,614

FY 2018 Complaints by Call Type

October November December January February March April May June July August September0K

100K

200K

300K

400K

500K

600K

333,953358,642345,222354,663

393,343

329,698326,772307,544277,461

229,747266,448267,121

148,391

169,033153,503155,039

172,867

165,212173,516166,369

154,608

126,110

149,543160,136

434,382422,784

361,859

439,255

481,533508,748 503,483

575,086

518,042 507,270537,139

490,591

FY 2018 Complaints by Month

The total includes complaints about robocalls, complaints about live callers, and complaints where the call type was not reported. The number of calls where a call type was notreported is relavely small every month. The full data, as well as complaints reporng that the consumer asked the enty to stop calling, is available at c.gov/data.

*Not everyone who files a complaint reports a topic.

www.ftc.gov/data

Blank Consumer State Acve Registraons Acve Registraons p..District of ColumbiaPuerto Rico 12,079

91,954403,113638,132

FY 2018Naonal Do Not Call RegistryRegistraons by State

The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of acve registraons per 100,000 populaon. Acveregistraons include all phone numbers on the Naonal Do Not Call Registry as of September 30, 2018. Populaon esmates are based on 2017 U.S. Census populaon esmates.

MO

NM

MN

MD

WA

WV

MAWY

ME

MT

MS

OH

NH

ND

NV

GA

OR

CO

OK NC

VA

WI

NE

TN

NY

UT

AR

CA

MI

DE

PA

SD VT

AZ

KY

TX

AL

LA

SC

KS

NJIN

FL

ID

IA

IL

State Rankings for Naonal Do Not Call Registry Registraons per 100K Populaon

AKHI PR

Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon

1 New Hampshire2 Conneccut3 Massachuses4 Maine5 New Jersey6 Kansas7 Vermont8 Wisconsin9 Michigan10 Pennsylvania11 Wyoming12 Colorado13 Iowa14 Nebraska15 Ohio16 Illinois17 Delaware18 Minnesota19 Maryland20 Rhode Island21 Montana22 Kentucky23 New Mexico24 Virginia25 South Dakota26 Oregon

92,7621,245,59990,1443,234,53585,9165,893,70783,9501,121,49682,7617,453,12182,7562,410,79682,339513,51681,8464,743,37481,6678,135,95381,52310,439,42081,330471,15981,0234,543,11280,8072,541,94679,8811,533,77579,8459,308,80379,24110,144,46079,073760,63778,9844,404,60678,2814,737,69378,196828,59678,054819,95576,9063,425,52675,6881,580,41274,7726,333,23774,758650,14173,8453,059,227

Rank Consumer State Acve RegistraonsAcve Registraonsper 100K Populaon

27 New York28 Tennessee29 North Dakota30 Alabama31 Florida32 Washington33 West Virginia34 Idaho35 Oklahoma36 Georgia37 Arkansas38 North Carolina39 Missouri40 Nevada41 Arizona42 California43 Indiana44 Utah45 South Carolina46 Louisiana47 Hawaii48 Mississippi49 Texas50 Alaska

72,32814,356,62272,1854,847,91071,694541,57171,5353,487,16671,27414,956,42871,2415,275,91870,5631,281,32970,1451,204,35469,9142,748,22069,7907,278,61369,4762,087,25968,2287,009,33967,8384,147,28967,2422,015,93267,1394,710,64166,89326,447,42564,4344,295,72564,4261,998,38962,7423,152,40962,0732,907,68656,747810,07956,4591,684,79556,18115,901,66450,787375,719

Blank Consumer State Complaints Complaints per 100K ..District of ColumbiaPuerto Rico 27

2,46989317,135

MO

NM

MN

MD

WA

WV

MAWY

ME

MT

MS

OH

NH

ND

NV

GA

OR

CO

OK NC

VA

WI

NE

TN

NY

UT

AR

CA

MI

DE

PA

SD VT

AZ

KY

TX

AL

LA

SC

KS

NJIN

FL

ID

IA

IL

State Rankings for Naonal Do Not Call Registry Complaints per 100K Populaon

The District of Columbia and Puerto Rico are included in the table but are not ranked. States are ranked based on the number of complaints per 100,000 populaon. Complaintsinclude the total number of FY 2018 complaints submied to the FTC. Populaon esmates are based on 2017 U.S. Census populaon esmates.

FY 2018Naonal Do Not Call RegistryComplaints by State

HI

AK

PR

Rank Consumer State ComplaintsComplaints per 100K

Populaon1 Nevada2 Colorado3 Arizona4 Oregon5 New Jersey6 Conneccut7 Virginia8 Maryland9 Florida10 Michigan11 Illinois12 Delaware13 California14 Pennsylvania15 Ohio16 Nebraska17 Idaho18 New Hampshire19 Montana20 Utah21 Washington22 Rhode Island23 New York24 Massachuses25 Minnesota26 Tennessee

2,57977,3162,552143,1082,374166,5892,36998,1262,333210,1232,32383,3432,148181,9362,101127,1432,037427,4041,982197,4211,976252,9351,95518,8061,891747,8291,867239,1331,858216,6751,85835,6701,83631,5241,82924,5661,77418,6381,76954,8651,768130,9201,76418,6911,756348,6511,736119,1031,66893,0281,660111,514

Rank Consumer State ComplaintsComplaints per 100K

Populaon27 Georgia28 Alabama29 North Carolina30 Wyoming31 New Mexico32 Kansas33 Maine34 South Carolina35 Vermont36 Wisconsin37 Arkansas38 West Virginia39 Texas40 Hawaii41 Kentucky42 Oklahoma43 Iowa44 Louisiana45 Missouri46 South Dakota47 North Dakota48 Indiana49 Mississippi50 Alaska

1,655172,6351,64079,9281,636168,0221,6219,3891,60133,4321,53844,7921,49920,0201,49575,1151,4769,2081,45584,3331,42742,8651,42125,8121,421402,3161,38019,6981,30057,8901,29350,8081,27940,2391,26459,1891,17771,9421,0959,5219917,48996364,22293527,9105494,064

2014 2015 2016 2017 2018

0K

50K

100K

66,80479,928

107,991

49,226 46,251

Complaints by Fiscal Year

Reducing debt


Imposters




Vacaon & meshares



Work from home

10,671

7,373

5,481

2,575

1,928

1,457

1,092

650

639

413

Complaints by Topic*

Live Caller23,489

Robocall55,051


Complaints by Call Type

AlabamaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M1M

2M

3M 3,331,985 3,393,6193,283,842 3,487,1663,202,106


Complaints by County

Complaints: 79,928 (#28 naonally, per 100K populaon)

State Totals

Acve Registraons: 3,487,166 (#30 naonally, per 100K populaon)

2014 2015 2016 2017 2018

1K2K3K4K

3,041

4,064

2,391 2,121 2,114


Reducing debt

Imposters




Vacaon & meshares

Work from home




739

294

273

188

122

92

77

60

30

16


Live Caller1,517

Robocall2,524

Call Type Not Reported23


AlaskaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

100K

200K

300K400K

362,861358,716 366,837348,309 375,719



State Totals

Complaints by Borough or Census Area

Acve Registraons: 375,719 (#50 naonally, per 100K populaon)

2014 2015 2016 2017 2018

50K

100K

150K134,200

85,520 94,115

166,589169,695


Reducing debt


Imposters

Vacaon & meshares







22,286

14,404

13,019

5,015

4,553

4,045

1,950

1,351

1,275

1,255


Live Caller53,979

Robocall110,463



ArizonaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 4,520,322 4,596,4464,464,376 4,710,6414,378,074




State Totals


2014 2015 2016 2017 2018

0K20K

40K

60K

42,86543,545

61,696

29,31128,320


Reducing debt

Imposters



Vacaon & meshares




Work from home


6,175

3,174

2,558

1,026

863

810

455

347

229

144


Live Caller13,970

Robocall28,172



ArkansasFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M1,989,596 2,031,9211,957,045 2,087,2591,906,859



State Totals



2014 2015 2016 2017 2018

200K400K600K800K

739,341 747,829

493,458 543,089

824,627


Reducing debt

Imposters




Vacaon & meshares




Work from home

82,857

58,095

44,347

25,869

25,727

22,534

17,286

7,410

4,385

4,159


Live Caller256,322

Robocall481,761



CaliforniaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

10M

20M 25,548,739 25,926,90325,201,182 26,447,42524,700,367




State Totals


2014 2015 2016 2017 2018

0K50K

100K

150K

103,228129,600

143,108

77,01269,087


Reducing debt

Imposters


Vacaon & meshares






Work from home

18,836

12,551

11,670

4,763

3,739

3,205

2,978

1,272

1,270

879


Live Caller44,978

Robocall96,290



ColoradoFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 4,385,799 4,444,1874,341,567 4,543,1124,261,903



State Totals



2014 2015 2016 2017 2018

0K

50K

100K

76,841 83,343

47,274

94,425

52,590


Reducing debt


Imposters

Vacaon & meshares







9,511

4,920

4,866

2,042

1,924

1,332

1,287

1,126

814

561


Live Caller27,896

Robocall53,779



ConneccutFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M1M

2M

3M3,121,3563,087,422 3,183,0683,020,552 3,234,535



State Totals



2014 2015 2016 2017 2018

0K

10K

20K18,80619,724

27,689

14,781 14,454


Reducing debt


Imposters

Vacaon & meshares







1,949

1,275

1,263

556

552

435

162

126

101

87


Live Caller6,936

Robocall11,623



DelawareFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

200K

400K

600K800K

734,565725,325 746,072 760,637710,636




State Totals


2014 2015 2016 2017 2018

0K

10K

20K

17,13518,298

24,301

9,534 8,612


Reducing debt

Imposters


Vacaon & meshares






Work from home

2,255

1,726

1,345

572

446

369

204

204

160

136


Live Caller5,079

Robocall11,938



District of ColumbiaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

200K

400K

600K605,725593,057 620,154 638,132

575,799


Complaints: 17,135 (Not Ranked)

District of Columbia Totals

Acve Registraons: 638,132 (Not Ranked)

Complaints by Ward

2014 2015 2016 2017 2018

0K200K

400K

600K

385,480 427,404

587,999

245,482225,693


Reducing debt


Imposters

Vacaon & meshares







51,924

39,597

29,506

12,183

10,783

8,777

6,400

6,195

5,554

3,531


Live Caller142,430

Robocall280,184



FloridaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

5M

10M

15M14,389,44914,191,230 14,605,866 14,956,42813,837,093



State Totals



2014 2015 2016 2017 2018

0K

100K

200K

168,469 172,635

242,239

99,31689,251


Reducing debt


Imposters

Vacaon & meshares






Work from home

23,231

16,778

11,289

5,581

5,129

3,383

3,085

1,522

1,460

1,109


Live Caller55,894

Robocall114,762



GeorgiaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M2M

4M

6M 6,972,018 7,095,1596,869,990 7,278,6136,716,740




State Totals


2014 2015 2016 2017 2018

0K

10K

20K

13,07916,053

19,698

8,4698,222


Reducing debt


Imposters



Work from home

Vacaon & meshares




2,324

1,795

1,614

561

345

264

200

131

84

58


Live Caller6,581

Robocall12,531



HawaiiFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

200K

400K

600K

800K770,366 781,815 810,079760,824744,414



State Totals



2014 2015 2016 2017 2018

10K

20K

30K26,694

14,76920,274

31,52433,156


Reducing debt

Imposters




Vacaon & meshares


Work from home



4,922

2,448

2,199

1,181

800

350

251

236

185

146


Live Caller8,482

Robocall22,619



IdahoFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K 1,146,623 1,171,3581,129,605 1,204,3541,101,636




State Totals


2014 2015 2016 2017 2018

0K100K

200K

300K

252,935270,848

159,831 181,574

295,210


Reducing debt


Imposters

Vacaon & meshares







23,048

19,022

16,603

6,625

5,730

5,064

4,456

4,299

2,032

1,528


Live Caller85,636

Robocall162,259



IllinoisFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

5M

10M9,829,7419,707,760 9,960,6639,512,730 10,144,460




State Totals


2014 2015 2016 2017 2018

0K

50K

100K

64,22264,676

114,229

31,00625,415


Reducing debt

Imposters


Vacaon & meshares





Work from home


9,706

4,686

4,247

2,268

1,757

1,312

544

358

315

173


Live Caller20,406

Robocall42,470



IndianaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M4,025,0683,944,861 4,169,999 4,295,725

3,828,656




State Totals


2014 2015 2016 2017 2018

0K20K

40K

60K

40,23937,357

63,497

27,54426,904


Reducing debt


Imposters

Vacaon & meshares




Work from home



6,968

3,732

2,735

1,428

1,128

1,046

335

263

178

107


Live Caller11,803

Robocall27,626



IowaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M 2,450,8932,427,757 2,490,336 2,541,9462,379,956



State Totals



2014 2015 2016 2017 2018

0K

20K

40K41,766 44,792

55,204

27,25126,959


Reducing debt


Imposters



Vacaon & meshares


Work from home



7,539

3,674

3,044

1,391

1,139

817

351

234

184

166


Live Caller14,619

Robocall29,714



KansasFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M 2,323,522 2,359,5232,295,050 2,410,7962,250,090



State Totals



2014 2015 2016 2017 2018

20K

40K

60K

52,370 57,89072,110

32,61831,042


Reducing debt


Imposters

Vacaon & meshares





Work from home


7,901

5,221

3,853

1,786

1,307

1,146

580

412

301

128


Live Caller18,680

Robocall37,261



KentuckyFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M1M

2M

3M 3,279,331 3,329,3933,230,335 3,425,5263,156,945



State Totals



2014 2015 2016 2017 2018

20K40K60K80K

59,18942,407

86,266

37,117 30,823


Reducing debt


Imposters



Vacaon & meshares



Work from home


9,113

5,335

4,558

1,988

1,287

1,097

618

415

366

159


Live Caller20,034

Robocall38,495



LouisianaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M

3M2,766,185 2,824,7502,729,396 2,907,6862,670,597



State Totals

Complaints by Parish


2014 2015 2016 2017 2018

0K10K

20K

30K

15,86320,020

29,495

11,534 11,345


Reducing debt

Imposters


Vacaon & meshares




Work from home



3,287

1,261

1,080

805

518

473

193

107

66

51


Live Caller6,245

Robocall13,382



MaineFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K 1,066,5111,050,374 1,092,143 1,121,4961,024,820




State Totals


2014 2015 2016 2017 2018

0K50K

100K

150K

126,475 127,143150,319

88,702 91,730


Reducing debt

Imposters




Vacaon & meshares





18,253

9,511

6,776

3,264

2,467

2,415

1,557

1,327

1,072

908


Live Caller41,090

Robocall82,743



MarylandFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 4,593,6024,543,895 4,654,404 4,737,6934,458,555



State Totals



2014 2015 2016 2017 2018

0K50K

100K

150K

119,10399,025

136,110

69,728

156,001


Reducing debt

Imposters



Vacaon & meshares






15,070

8,808

6,157

5,444

3,963

2,659

1,589

1,469

1,098

857


Live Caller37,402

Robocall79,523



MassachusesFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M

6M5,704,5595,643,946 5,794,6555,531,792 5,893,707



State Totals



2014 2015 2016 2017 2018

0K

100K

200K178,728 197,421

265,462

113,735108,608


Reducing debt


Imposters


Vacaon & meshares





Work from home

26,623

15,023

11,674

5,680

4,216

3,896

1,857

1,322

928

927


Live Caller64,332

Robocall128,192



MichiganFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

2M

4M

6M

8M7,809,4887,699,127 7,942,407 8,135,9537,515,891




State Totals


2014 2015 2016 2017 2018

20K40K60K80K

78,12191,164

48,110

93,028

50,238


Reducing debt


Imposters

Vacaon & meshares





Work from home


14,555

7,740

7,072

2,998

1,955

1,773

863

795

486

287


Live Caller26,380

Robocall65,335



MinnesotaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 4,255,335 4,316,3164,208,768 4,404,6064,129,690




State Totals


2014 2015 2016 2017 2018

10K

20K30K40K

25,217 27,910

39,969

19,87413,868


Reducing debt


Imposters




Vacaon & meshares


Work from home


3,678

2,311

2,242

738

552

535

466

306

188

51


Live Caller8,657

Robocall18,710



MississippiFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K

1500K 1,601,601 1,636,3951,574,143 1,684,7951,529,421




State Totals


2014 2015 2016 2017 2018

20K

40K

60K56,656

32,387

71,942

36,240

74,100


Reducing debt


Imposters


Vacaon & meshares



Work from home



13,123

6,220

6,108

1,676

1,356

840

613

572

414

372


Live Caller22,539

Robocall47,725



MissouriFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

1M

2M

3M

4M3,981,945 4,040,5593,920,400 4,147,2893,821,582



State Totals



2014 2015 2016 2017 2018

0K

10K

20K

15,07918,638

21,210

10,248 9,889


Reducing debt


Imposters


Vacaon & meshares



Work from home



2,848

1,735

1,343

641

579

499

228

143

48

39


Live Caller5,413

Robocall13,021



MontanaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

200K

400K

600K

800K779,301 794,053767,960 819,955750,237



State Totals



2014 2015 2016 2017 2018

0K

20K

40K

30,08935,670

43,255

17,378 17,159


Reducing debt


Imposters


Vacaon & meshares




Work from home


6,270

2,634

2,029

1,090

890

750

271

189

180

82


Live Caller10,741

Robocall23,982



NebraskaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K

1500K1,468,110 1,496,8891,448,706 1,533,7751,420,036



State Totals



2014 2015 2016 2017 2018

20K

40K

60K80K

50,39541,771

77,31669,639

33,638


Reducing debt

Imposters




Vacaon & meshares




Work from home

9,443

6,528

4,773

2,929

2,369

2,181

1,840

1,750

703

477


Live Caller23,433

Robocall53,259



NevadaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M1,922,818 1,955,0391,893,287 2,015,9321,848,528




State Totals


2014 2015 2016 2017 2018

10K

20K

30K

24,56624,811

36,401

17,12815,570


Reducing debt

Imposters


Vacaon & meshares





Work from home


3,324

1,727

1,708

1,066

895

658

204

143

124

111


Live Caller8,734

Robocall15,608



New HampshireFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K 1,200,2591,183,553 1,222,0351,155,347 1,245,599




State Totals


2014 2015 2016 2017 2018

0K100K

200K

300K

203,824 210,123

321,376

141,668119,944


Reducing debt


Imposters



Vacaon & meshares





23,411

12,142

10,412

9,990

4,577

4,426

4,202

3,251

1,424

1,329


Live Caller72,544

Robocall133,550



New JerseyFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

2M

4M

6M 7,168,9347,086,459 7,306,538 7,453,1216,959,846




State Totals


2014 2015 2016 2017 2018

10K

20K

30K 32,310 33,432

18,93124,150

37,653


Reducing debt


Imposters


Vacaon & meshares



Work from home



4,556

2,498

2,318

1,200

934

756

318

186

155

119


Live Caller11,662

Robocall21,414



New MexicoFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K

1500K1,529,042 1,548,7281,512,415 1,580,4121,482,934




State Totals


2014 2015 2016 2017 2018

0K

200K

400K348,651360,212

454,079

246,627217,028


Reducing debt


Imposters


Vacaon & meshares






44,489

22,612

19,855

11,653

10,418

7,916

6,815

3,039

3,002

1,949


Live Caller109,895

Robocall232,088



New YorkFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

5M

10M

15M13,822,53813,622,668 14,052,247 14,356,62213,322,879



State Totals



2014 2015 2016 2017 2018

0K

100K

200K

139,218168,022

199,400

89,70485,594


Reducing debt


Imposters



Vacaon & meshares



Work from home


22,904

15,218

10,533

4,585

3,536

3,486

3,307

1,510

990

928


Live Caller54,260

Robocall111,091



North CarolinaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M2M

4M

6M 6,706,628 6,810,0436,594,478 7,009,3396,423,064



State Totals



2014 2015 2016 2017 2018

0K

5K

10K

5,088

9,8817,489

3,0322,977


Reducing debt


Imposters



Vacaon & meshares


Work from home



940

638

608

343

294

253

116

56

29

19


Live Caller2,542

Robocall4,875



North DakotaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

200K

400K514,180 524,414506,783 541,571

493,856



State Totals



2014 2015 2016 2017 2018

0K

100K

200K198,250 216,675

276,661

124,918113,385


Reducing debt


Imposters


Vacaon & meshares





Work from home

25,682

18,050

10,537

5,549

5,536

4,161

4,090

2,102

1,391

938


Live Caller78,569

Robocall133,804



OhioFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

2M4M6M8M 8,941,915 9,085,9458,818,032 9,308,8038,614,049




State Totals


2014 2015 2016 2017 2018

0K20K

40K

60K

46,454 50,80861,962

33,10927,325


Reducing debt


Imposters

Vacaon & meshares





Work from home


6,924

4,211

3,102

1,155

1,124

865

584

389

326

195


Live Caller16,008

Robocall34,019



OklahomaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M2,625,8372,587,324 2,675,174 2,748,2202,519,068



State Totals



2014 2015 2016 2017 2018

0K

50K

100K

70,398

98,126

50,704

93,121

46,828


Reducing debt

Imposters


Vacaon & meshares





Work from home


15,102

7,278

6,228

4,906

3,598

2,496

1,534

1,484

680

336


Live Caller27,648

Robocall69,566



OregonFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M

3M2,925,076 2,971,4022,883,597 3,059,2272,817,506



State Totals



2014 2015 2016 2017 2018

0K

100K

200K205,920

239,133271,823

127,001 138,154


Reducing debt


Imposters




Vacaon & meshares




25,141

19,174

12,453

5,399

5,051

4,172

3,448

2,564

1,513

1,440


Live Caller84,234

Robocall149,312



PennsylvaniaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

5M

10M10,065,116 10,209,1909,934,871 10,439,4209,731,000



State Totals



2014 2015 2016 2017 2018

0500

1000

1500

1,188

1,638

922 901 893


Reducing debt

Imposters


Vacaon & meshares






Work from home

221

51

36

20

18

11

8

7

6

6


Live Caller419

Robocall455



Puerto RicoFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

100K

200K

300K

400K394,580388,722381,235 399,156 403,113


Complaints: 893 (Not Ranked)

Puerto Rico Totals

Acve Registraons: 403,113 (Not Ranked)

Complaints by Municipality

2014 2015 2016 2017 2018

0K

10K

20K18,69120,148

26,588

12,598 12,248


Reducing debt

Imposters


Vacaon & meshares






Work from home

2,355

1,178

1,163

577

406

364

264

169

133

86


Live Caller6,469

Robocall11,900



Rhode IslandFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 2018

200K

400K

600K

800K799,932791,228 813,061 828,596777,035




State Totals


2014 2015 2016 2017 2018

0K

50K

100K

68,162 75,11599,618

40,74538,403


Reducing debt


Imposters

Vacaon & meshares






Work from home

8,491

6,316

4,408

2,588

1,857

1,673

1,598

781

727

443


Live Caller27,291

Robocall45,676



South CarolinaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M

3M3,004,831 3,063,9942,955,560 3,152,4092,882,910



State Totals



2014 2015 2016 2017 2018

0K

5K

10K9,301 9,521

13,313

6,5566,530


Reducing debt

Imposters



Vacaon & meshares



Work from home



1,112

942

596

362

310

237

113

70

45

28


Live Caller3,293

Robocall6,074



South DakotaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

200K

400K

600K 623,572615,857 634,341 650,141601,415



State Totals



2014 2015 2016 2017 2018

0K50K

100K

150K

105,416 111,514

158,896

64,52363,169


Reducing debt


Imposters

Vacaon & meshares





Work from home


15,222

9,683

6,199

3,572

3,080

2,078

2,063

1,131

653

339


Live Caller36,223

Robocall72,900



TennesseeFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 4,597,744 4,703,9894,518,402 4,847,9104,394,385



State Totals



2014 2015 2016 2017 2018

0K

200K

400K382,641 402,316

559,516

225,427202,069


Reducing debt


Imposters




Vacaon & meshares




46,435

38,608

27,715

13,698

10,558

7,387

6,519

5,857

3,434

3,190


Live Caller128,532

Robocall267,849



TexasFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M5M

10M

15M15,201,691 15,469,94114,951,105 15,901,66414,576,982



State Totals



2014 2015 2016 2017 2018

20K

40K

60K

41,21654,865

66,227

26,70222,737


Reducing debt


Imposters



Vacaon & meshares



Work from home


9,678

4,755

4,337

1,965

1,867

1,815

1,222

752

529

453


Live Caller17,511

Robocall36,930



UtahFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

1M

2M1,891,575 1,938,1751,861,025 1,998,389

1,819,368




State Totals


2014 2015 2016 2017 2018

0K5K

10K

15K

9,20810,425

14,892

5,9065,745


Reducing debt

Imposters




Vacaon & meshares


Work from home



1,147

609

599

382

311

185

62

54

33

31


Live Caller3,047

Robocall6,007



VermontFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

200K

400K 488,688480,480 500,495 513,516468,863




State Totals


2014 2015 2016 2017 2018

0K

100K

200K181,936181,989

232,796

98,461 108,151


Reducing debt


Imposters

Vacaon & meshares






Work from home

20,819

15,433

11,690

6,450

4,040

3,691

3,065

1,519

1,064

809


Live Caller61,229

Robocall118,449



VirginiaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M

6M6,071,736 6,189,3945,990,170 6,333,2375,868,214



State Totals



2014 2015 2016 2017 2018

0K

50K

100K 110,031

74,25487,190

125,683 130,920


Reducing debt

Imposters


Vacaon & meshares





Work from home


20,577

11,577

8,486

7,252

4,634

2,027

1,518

1,348

960

524


Live Caller36,915

Robocall92,864



WashingtonFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 5,095,9285,019,456 5,166,1894,904,737 5,275,918



State Totals



2014 2015 2016 2017 2018

0K10K

20K

30K

19,937

28,73725,812

14,85814,583


Reducing debt


Imposters


Vacaon & meshares




Work from home


3,105

1,530

1,386

683

634

484

235

182

99

57


Live Caller9,853Robocall

15,211



West VirginiaFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

500K

1000K 1,218,362 1,240,8731,198,211 1,281,3291,164,469



State Totals



2014 2015 2016 2017 2018

0K

50K

100K

67,35984,333

98,350

41,37632,547


Reducing debt


Imposters



Vacaon & meshares


Work from home



11,148

7,977

5,637

1,915

1,790

1,682

692

457

356

318


Live Caller28,711

Robocall54,110



WisconsinFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180M

2M

4M 4,542,861 4,621,6624,476,128 4,743,3744,373,078




State Totals


2014 2015 2016 2017 2018

0K

5K

10K

8,563 9,38911,807

6,9595,915


Reducing debt

Imposters




Vacaon & meshares


Work from home



1,198

809

713

424

312

246

113

93

25

17


Live Caller2,731

Robocall6,478



WyomingFY 2018Naonal Do Not Call RegistryRegistraon and Complaint Figures by State


2014 2015 2016 2017 20180K

200K

400K 450,251 457,902444,075 471,159433,878



State Totals



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