DOCUMENT #: GSC15-PLEN-47r1

FOR: Presentation or Information

SOURCE: CCSA

AGENDA ITEM: 6.9

CONTACT(S): qifeng@bupt.edu.cn

CCSA Standardization activities on

ICT Management and Operation (ICT M&O)

Qi FengCCSA

Global Standards Collaboration (GSC) GSC-15

Outlines

CCSA Current Activities

Challenges

Proposed Resolution

Supplementaries

• IT service WP Proposed Standards

• ISO/IEC (JTC1) Approved Standards

Current Activities --ICT Management and Operation Framework

M&O Organization

Supporting System Managed Objects

M&O service(Outsourcing )M&O service

(Outsourcing )

ICT M&O Scenarios

M&O Service(Provision )

M&O Service(Provision )

Process12

3

4

5

5

Current Activities --Standardization Scope of ICT M&O

M&O Organization

Supporting System

Managed Objects

Process

M&O Service

1

2

3

4

5Solution Space

Standardization Space

CT FieldCT FieldIT FieldIT Field

ITIL V2ITIL V2 BSI15000BSI15000 ISO20000ISO20000

ITIL V3ITIL V3

OGC ISOBSI

COBITCOBIT

ISACA OSI Sys. Mgt.OSI Sys. Mgt.ISO

ITU-T

TMF

IETF

TMNTMN

OSSOSS

SNMPSNMP

Current Activities --Standardization gap analysis

ITSMF

Current Activities --Standardization harmonization

M&O Organization• TMF OSS• ISO: ISO20000

Supporting System• ITU-T TMN• IETF: SNMP

Managed Objects• ITU-T TMN• ISO/IEC 17799

Process• BSI: ITIL V2, V3• TMF OSS

M&O Service• ISO: ISO20000• ISACA: COBIT

1

2

3

4

5Solution Space

Standardization Space

HarmonizationHarmonization

·IT General ·ICT General ·M&O Service qualification

·General·ICT Facilities ·ICT System ·ICT Service

·General ·M&O Service Specified

·General

·General ·M&O Service Specified

·General ·M&O Service Specified ·IT Service Specified

Current Activities --Programme and Direction

M&O Organization• TMF OSS• ISO: ISO20000

Supporting System• ITU-T TMN• IETF: SNMP

Managed Objects• ITU-T TMN• ISO/IEC 17799

Process• BSI: ITIL V2, V3• TMF OSS

M&O Service• ISO: ISO20000• ISACA: COBIT

1

2

3

4

5

2008 2009 2010 2011 2012 2013 2014 2015

M&O Framework0

8

IT operation and maintenance service management technical specification -- part 1: Framework

IT operation and maintenance service management technical specification -- part 2: definition of management service

IT operation and maintenance service management technical specification -- part 3: service management process

IT operation and maintenance service management technical specification -- part 4: supporting system for management

IT operation and maintenance service management technical specification -- part 5: Configuration Management DataBase (CMDB)

Current Activities --Approved Standards

9

ICT service management standardization framework

ICT service management framework

ICT service catalogs management

ICT service life cycle management

ICT service provision management

ICT service assurance management

ICT service Quality management

ICT Service process management

Current Activities --Proposed Standards

Challenges

Technology and service development• Network and Service convergence and innovation• ICT service industry chain reconstruction

Diversity of requirements • Telecom operators in transition• Enterprise and government informatization• ICT M&O service outsourcing

Standard Organization cooperation gap• Domestic standardization cooperation • International standardization cooperation

ICT M&O service qualification certification methods • ISO 9000 qualification experience

Proposed Resolution

that the Participating Standards Organizations of GSC continue to support ICT management and operation standardization as a High Interest Subject;

to continue to bring a spirit of collaboration and mutual support to the development of ICT management and operation standards;

to work to identify and present areas of standardization that relate ICT management and operation with other High Interest Subjects, such as new SP/NO management & operation requirements, IPTV, Home Networking, etc.; and

that the Participating Standards Organizations of GSC actively seek on going tactical coordination and collaboration of management and operations work programs (e.g. via the ITU-T JCA on Management and ITU-T SG2).

to work to study the qualification evaluation mechanisms or methods to ICT M&O service provision

Summary

ATIS focus on ICT service specified M&O standardization activities, such as IPTV, NGN, and so on

CCSA established a practical ICT M&O framework which can harmonize most of the current ICT standardization achievements in different organizations

Coordinate and collaborate with other organizations where appropriate

Continue with cross-organizational coordination and collaboration

Supplementary Slides

13

14

IT operation and maintenance service general requirement

IDC operation and maintenance service specification

IT System operation and maintenance service specification

IT Operation and maintenance service security specification

IT peripheral equipment operation and maintenance service specification

Emergency operation and maintenance service specification

IT service WP Proposed Standards

15

ISO/IEC 20000-1:2005 Information technology -- Service management -- Part 1: Specification

ISO/IEC 20000-2:2005 Information technology -- Service management -- Part 2: Code of practice

ISO/IEC TR 20000-3:2009 Information technology -- Service management -- Part 3: Guidance on scope definition and applicability of ISO/IEC 20000-1

ISO/IEC DTR 20000-4 Information technology -- Service management -- Part 4: Process reference model

ISO/IEC TR 20000-5:2010 Information technology -- Service management -- Part 5: Exemplar implementation plan for ISO/IEC 20000-1

ISO/IEC (JTC1) Related Standards

Thanks!