document resume ed 349 970 ir 054 123 author title fy … · 2014-04-09 · document resume ed 349...

DOCUMENT RESUME

ED 349 970 IR 054 123

AUTHOR Scott, R. NeilTITLE Library User Survey. Summary Report FY 1990-FY 1992:

Russell Library, Georgia College.PUB DATE [2 Jun 92]NOTE 33p.PUB TYPE Statistical Data (110) Reports

Research /Technical (143) Tests/EvaluationInstruments (160)

EDRS PRICE MF01/PCO2 Plus Postage.DESCRIPTORS College Libraries; Higher Education; Librarian

Attitudes; Library Collection Development; *LibraryServices; Library Surveys; Longitudinal Studies;Questionnaires; *Student Attitudes; Tables (Data);*Users (Information); *User Satisfaction(Information); *Use Studies

IDENTIFIERS *Georgia College

ABSTRACT

This report summarizes data from surveys of users atthe Georgia College library from 1989 to 1992. Results in thefollowing areas are presented for each fiscal year (i.e., 1990, 1991,and 1992): (1) affiliation with the college and academic major; (2)status (i.e., faculty, staff, student class); (3) whether the libraryvisit was in support of one particular class; (4) purposes in usingthe library; (5) the friendliness and efficiency of library service,including checking out and returning materials, using reservematerials, paying overdue fines, using microfilm readers andphotocopiers, locating books and periodical articles, using thelibrary catalog, participating in library tours or instructionprograms, using interlibrary loan, using government documents, andusing special collections; (6) whether the collection met user needs;(7) the ease of using the library catalog and periodicals list, aswell as the ease of locating materials; (8) the adequacy of libraryhours; and (9) overall opinions of the library service, collection,and facilities. Qualitative comments regarding library staff,collection development, the study environment, the library catalogand CD-ROM systems, photocopy machines, hours, availability ofcomputers and other equipment, and circulation procedures are listed.A copy of the questionnaire is included. (MES)

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LIBRARY USER SURVEY

Summary Report FY 1990 - FY 1992

Russell LibraryGeorgia College

Prepared by:

R. Neil ScottAssociate Professor &

Coordinator of Information Services

2

BEST COPY AVAILABLE

PERMISSION TO REPRODUCE THISMATERIAL HAS BEEN GRANTED BY

R. Neil Scott

TO THE EDUCATIONAL RESOURCESINFORMATION CENTER (ERIC)."

1

Russell LibraryLibrary User Survey

Summary Report FY 1990 - FY 1992

Brief History:

The goal of the Russell Library's "Library User Survey" project isto assist the Library's faculty, staff and administrators inimproving services by providing an assessment of who the Library'susers are, their status, their purpose of use, their perceptions ofthe friendliness and efficiency of the Library's services and hewwell they believe the Library's collections meet their needs. Inaddition, the survey is an excellent communication medium forconveying user comments and suggestions to appropriateadministrators.

Developed by R. Neil Scott, Coordinator of Information Services,the Russell Library has been using versions of the printed surveyinstrument illustrated in Exhibit 2 to conduct random surveys ofits users since March, 1989. An earlier prototype survey wasdeveloped in December, 1988 based upon Southern Association ofColleges and Schools (SACS) "should" and "must" statements, howeverthis survey was not approved for dissemination. The next attempt,based upon principles of consumer marketing research, was developedin January, 1989. After thorough testing and revision usingcomments and suggestions from several groups of library users,student workers, Library faculty, staff and administrators, the"Library User Survey" was implemented in March, 1989. As theLibrary has added new technology-based indexes and catalogs,categories for these have been added to the survey form.

Methodology:

The Russell Library's "Library User Surveys" are handed to allusers who enter the Russell Library (Milledgeville) for two hourtime periods on preselected random dates during each fiscal year(July 1 - June 30). The survey time periods are pre-selected toreflect the variety of times that users may use the Library:mornings, afternoons, evenings, Saturdays, Sundays, breaks, and soforth. Statistical results are then tabulated and summarized usinga dBase program and cross-checked using a hand calculator. Commentsand suggestions are converted into complete sentences and typedusing Word Perfect.

The Library does not consider these survey results to bestatistically valid but believes they are useful as approximationsof Library user's perceptions. (To be statistically valid, thesurvey project would require continuous sampling on a schedule thatmost Library users would find to be a nuisance.)

3

2

The information from the Library's quantitative "Library UserSurveys" is further supported with data contained in the Library'sdepartmental user surveys (used by departments with fewest users,e.g. Special Collections. Inter-Library Loan, and GovernmentDocuments) and focus group interviews which have provided usefulqualitative results.

R. Neil ScottJune 1, 1992

4

GEORGIACOLLEGE

Exhibit 1(Page 1 of 3)Reduced from 8.5" x 14"

RUSSELL LIBRARYMILLEDGEVILLE, GEORGIA 31061

LIBRARY USER SURVEY

The Russell Library is conducting a random survr;y of its users to obtain information that will be used to improve services We wouldappreciate your responses and comments to the following questions. Thank you!

NOTE Please answer the following questions for this visit only.

Return this survey form to the front desk as you leave.

2 Please check your affiliation (cheek one) 3 Please check your status for this visit only (check one)0 Georgia College School of Education 0 Georgia College Faculty

Georgia College School of Arts and Sciences 0 Georgia College StallGeorgia College School of Business 0 Georgia College Graduate StudentGeorgia College School of Musing Georgia College SeniorGeorgia College Developmental Studies 0 Georgia College Jimen

0 Georgia College Undecided Maio. 0 Georgia College SophomoreGeorgia College Ciontinuing Education, Elderhostel Georgia College FreshmanGeorgia College Alumnus

Continuing EdiirationtEkler hostel Student0 Georgia Military College Other (GMC, Local Community,. Bortorker, or

Local School Student (name of scliool) other Non Georgia College, etc ) Please speedy

Milledgeville Community

0 Other (please specify)

4 Is this visit to the Library in support of one particular course', 0 No 0 YesIf yes, which course', .

5 Which of the following best describes) your purpose(s) in using the Library today? Check all that apply:

Tiictse the services of the Circulation Desk area To use the photocopy machineIe g check out hooks. reserves. etc )

To use one of the Library's computer based0 Tn ask the Librarian at the Information Desk for help periodical indexes (Circle the owls) usedl0 To use the services of the Interlibrary Loan Department InfoTrac CINAIIL ARIINTORP40 To use the Reference Collection (General) (Nursing) (Business)

Tn use the Government Documents Collection ERIC PsycLIT0 To locale a magazine or journal article (Fdircation) (Psychology)0 To use the Library Catalog!

Tn work on the English 102 library Wm kbi ink0 To study

To work on the Political Science Workbook0 To meet a friend 0 To attend a class meeting in the library0 To use the restroom

' Other (please describe)*

SERVICE

6. Please help us rate our service. Fpr each of the services used dueeinn this visit, please rate the friendliness andefficiency of the library in meeting your needs.

Use the following scale:Yes, Very Friendly Nu, Not Very Friendly

and Effrzient l_____L____J____I I I and EfficientServices:

(A) Did you check material in or out')

No Yes (If Yes, Please Rate

Yes, Very I I 1 I I I No, Not Very(13) Did you use reserve materials?

No Yes (II Yes, Please Rale.

Yes, Very I I I I L I No, Not Very

(PLEASE TURN OVER)

Exhibit 1(Page 2 of 3)Reduced from 8.5" x 14"

(C) Did you pay an overdue fire,

U No Li Yes (If Yes, Please Rate

Yes, Very L_1 No, Not Wry(D) Did you ask for assistance in using the microfilm readers and/or photocopiers?

O No Yes (If Yes, Please Rate:

Yes, Very I I I I I I No, Not Very(F) Did you ask for assistance in locating a book?

No Yes (If Yes, Please Rate:

Yes, Very I i L J No, Not Very(F) Did you ask for assistance in locating a magazine or journal article?

No Yes Yes, Please Rate.

Yes, Very L I I II I No, Not Very(0) Did you ask for assistance in using the Library Catalog?

No Cl Yes (If Yes, Please Rate: .

Yes. Very I I 1 I No, Not Very(II) Were you given an orientation to the Libraryor did you participate in a library tour or [Aran, instruction program?

O No Yes (If Yes, Please Rate:

Yes, Very Lill I I No, Not Very(II Did you rem itst:recerve a book or journal article from another library via biter Library Loan'

O No Yes. (If Yes, Please Rate.

Yes, Very I I 1 No. Not VeryCO Did ye, ask to, assistant e m using the Government Documents Calk-r tinny

P No I I Yes (If Yzs. Please Rate

Yes, Very I _ I L__J No. Not VeryOil Did soil use Sue, ail Collections le g O'Connor Room, Bonner Collection, College Archives, etc I)

O No I I Yes (If Yes, Please Rate:

Yes. Very I... . I. _ No. Not Very(LI Did you use other wtvtres (e g , heck CM a book order. obtain a inint borrowers card.etc P if so, please list and rate

Ws. Very t I I I I J No, Not Very

COI LECTION DEVELOPMENT AND ORGANIZATIov,Thinking hark over yorn use of Ihe l ibrary's collet-lion during this and other visits, please answer the following questions

7 Dues the Library's collection of hooks inert your nee&

Yes. Very Mut In 1.____1.___l_ I I J No, Not Really8 Have you used the Library Catalog asa guide to heating hooks in the Russell Library?

0 No Yes

If yes' (a) Was the Library Catalog easy to use?

Yes, Very Much I III No, Not Really(h) Were the books easy to locate?

Yes. Very Much l till I No Not Really9. Does the Library's collection of magazines and journals meet your needs?

Yes, Very Much No, Not ReallyIn I lave you used the Periodicals List

as a guide to locating magazines and journals in the Russell Library?I) No IT Yes

II yes (a) Was the Periodicals list easy to use?

Yes, Very Mitch Ill! No, Not Really(b) Were the magazines and journals rosy to locate?

Yes, Very Much L No, Not ReallyI Are the Russell Library's hours adequate to meet your nerds?

Yes, Very Much L I L___J No, Not Really

6

Exhibit 1

All thinigs considered...uhat is your overall opinion of the friendliness and efficiency of the service offered and the .-ollec non

and fa, ilitres or the Russell Lihran,

Yes 'Jerk Fnend's No. Not ..ery Friendly

and Effic,cr,t and Efficient_

Comments

".` uggertinna . to 0 'W... o c 10 .".e

7

8EST COPY AVAILABEJ

Survey Results:

Responses to the following questions were solicited from users viathe Library's printed "Library User Survey."

1. FY 1990 -

FY 1990,August 7,NovemberNovemberDecember

FY 1992

198914, 198927, 19894, 1989

Survey Dates:

FY 1991July 10, 1990July 31, 1990September 24, 1990October 23, 1990November 7, 1990November 14, 1990February 26, 1991April 2, 1991April 21, 1991

FY 1992October 10, 1991October 22, 1991November 10, 1991November 13, 1991January 24, 1992January 28, 1992February 18, 1992March 16, 1992

2. Please Check Your Affiliation (check one):

Number Of Responses:

Academic Year:

EducationArts And SciencesBusinessNursingDevelopmental StudiesUndecided MajorContinuing EducationAlumnus of Ga CollegeGeorgia Military CollegeMilledgeville CommunityLocal SchoolOther

225

FY90

16%32364

1

60003

02

100%

316 452

FY91 FY92

17% 14%35 3925 236 102 1

10 10O 1

1 0O 02 0O 1

2 1

100% 100%

4

3. Please check your status for this visit only (check one):


Academic Year:

FacultyStaffGraduate Student

205

FY90

292

FY91

433

FY92

1%06

2%0

14

1%0

7

Senior 30 19 21Junior 20 24 21Sophomore 20 17 24Freshman 20 20 25Continuing Education 0 1 0Other 3 3 3

100% 100% 100%

4. Is this visit to the Library incourse?

support of one particular

Number of Responses: 208 292 NA

Academic Year: FY90 FY91

No 45% 45% NA

Yes 55% 55% NA

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5

5. Which of the following best describe(s)using the Library today? Check all that apply:

your purpose(s) in

FY91 FY92Academic Year FY90To use the services of theCirculation desk area (e.g.check out books, reserves, etc.) 20% 18% 20%

To ask the Librarian at theInformation desk for help 12% 17% 11%

To use the services of theInter-Library Loan Department 1% 4% 4%

To use the Reference Collection 19% 28% 26%

To use the Government Documents*

Collection 3% 4% 6%

To locate a magazine orjournal article 23% 33% 27%

To use the Library Catalog 12% 15% 14%

To Study 62% 68% 69%

To meet a friend 16% 13% 16%

To use the restroom 10% 9% 11%

To use the photocopy machine 17% 23% 23%

To use one of the Library's (n=25) (n=79)computer-based periodical indexes NA 9% 18%

Of the number using a Computer-based index:InfoTrac NA 80% 85%CINAHL NA 24% 13%ERIC NA 24% 19%ABI/Inform NA 36% 31%PsychLIT NA 52% 18%

To work on the English 102 LibraryWorkbook 1% 2% 3%

To work on the Political ScienceWorkbook 7% 7% 7%

To attend a class meeting in theLibrary 1% 2% 1%

Other 7% NA NA

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6

6. Please help us rate our service. For each of the services usedduring this visit, please rate the friendliness and efficiency ofthe Library in meeting your needs:

Use the following scale:Yes, Very Friendly No, Not Very Friendly

and Efficient and Efficient

Services:

(A) Did you check materials in or out?

Number Of Responses: 37 44 76

Academic Year: FY90 FY91 EX22

Yes, Very Friendly and Efficient 65% 39% 49%Second 20% 22 39 22Third 20% 10 14 16Fourth 20% 3 4 8

No, Not Very Friendly and Efficient 0 .A. 5

(B) Did you use Reserve Materials?

100% 100% 100%


Academic Year: FY90 FY91 FY92

Yes, Very Friendly and Efficient 65% 49% 51%Second 20% 25 38 21Third 20% 10 7 15Fourth 20% 0 1 k

No, Not Very Friendly and Efficient 0 5 9

(C) Did you pay an overdue fine?

100% 100% 100%

Number Of Reponses: 5 2 13

Academic Year: f122 FY91 FY92

Yes, Very Friendly and Efficient 100% 50% 38%Second 20% 0 50 16Third 20% 0 0 0Fourth 20% 0 0 8No, Not Very Friendly and Efficient 0 0 21

100% 100% 100%

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7

(D) Did you ask for assistance in using the microfilm readersand/or photocopiers?



Yes, Very Friendly and Efficient 52% 68% 53%Second 20% 19 20 22Third 20% 19 5 3Fourth 20% 10 5 12No, Not Very friendly and Efficient 0 7 1/

100% 100% 100%

(E) Did you ask for assistance in locating a book?


Academic Year: FY90 FY91 1192

Yes, Very Friendly and Efficient 61% 77% 64%Second 20% 29 9 21Third 20% 0 7 2Fourth 20% 5 7 2No, Not Very Friendly and Efficient 5 0 fl

100% 100% 100%

(F) Did you ask for assistance in locating a magazine or journalarticle?


Academic Year:

16 27 43

FY90 FY91 FY92

Yes, Very Friendly and Efficient 51% 71% 53%Second 20% 37 7 26Third 20% 6 7 7Fourth 20% 0 11 7No, Not Very Friendly and Efficient _A _A 7

100% 100% 100%

12

(G) Did you ask for assistance in using the Library Catalog?

Number of Responses: 7 11 22

Academic Year: FY90, FY91 FY92

Yes, Very Friendly and Efficient 43% 82% 50%Second 20% 43 0 27

Third 20% 0 0 14

Fourth 20% 0 18 0

No, Not Very Friendly and Efficient u 0 9

100% 100% 100%

(H) Were you given an orientation to the Library or did youparticipate in a Library tour or Library instruction program?

Number of Responses: 14 23 70


Yes, Very Friendly and Efficient 60% 48% 50%Second 20% 20 44 27

Third 20% 20 4 16Fourth 20% 0 0 4

No, Not Very Friendly and Efficient 0 Q 2

100% 100% 100%

(I) Did you request/receive a book or journal article from anotherLibrary via Inter-Library Loan?



Yes, Very Friendly and Efficient 50% 67% 45%Second 20% 50 33 15Third 20% 0 0 15

Fourth 20% 0 0 5

No, Not Very Friendly and Efficient 0 _f0 22

100% 100% 100%

1 3

9

(J) Did you ask for assistance in using the Government DocumentsCollection?


Academic Year: FY90 Fyqi FY92


100% 100% 100%

(K) Did you use Special Collections (e.g. O'Connor Room, BonnerCollection, College Archives)?




(L) Did you use other services (e.g.a joint borrowers card, etc.)?

100% 100%

check on book order,

100%

obtain

Number Of Responses: -NA- -NA- 12


Yes, Very Friendly and Efficient -NA- -NA- 75%Second 20% -NA- -NA- 17Third 20% -NA- -NA- 0

Fourth 20% -NA- -NA- 0No, Not Very Friendly and Efficient -NA- -NA-

-NA- -NA-

_B.

100%

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10

Collection Development and Organization:

Thinking back over your use of the Library's collection during thisand other visits:

7. Does the Library's collection of books meet your needs?


Academic Year: FY90 FY93. FY92

Yes, Very Much 26% 25% 30%Second :).0% 35 34 32Third 203 25 23 25Fourth 20% 9 10 9

No, Not Really 5 8 4

8 (a) Was the Library Catalog easy to

100%

use?

100% 100%



Yes, Very Much 53% 47% 41%Second 20% 31 33 40Third 20% 12 15 14Fourth 20% 2 3 3

No, Not Really 2 2 2

(b) Were the books easy to locate?

100% 100% 100%




No, Not Really 5 5

100% 100% 100%

11

(9) Does the Library'syour needs?

collection of magazines and journals meet



Yes, Very Much 26% 22% 28%Second 20% 28 29 27Third 20% 23 27 26Fourth 20% 12 11 11No, Not Really 11 11 _a

100% 100% 100%

(10) If you used the Periodicals List as a guide to locatingmagazines and journals in the Russell Library:

(a) Was the Periodicals List easy to use?


Academic Year:

116

1Y90

189

EI2.1

249

FY92


No, Not Really _2. _a. _2.

100% 100% 100%

(b) Were magazines and journals easy to locate?




No, Not Really _2 _1 _5

100% 100% 100%

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12

(11) Are the Russell Library's hours adequate to meet your needs?

Number Of Responses: -NA- 160 425

Academic Year: FY90 EX21 FY92

Yes, Very Much NA 21% 50%Second 20% NA 16 27Third 20% NA 55 11Fourth 20% NA 4 4

No, Not Really 8

NA 100% 100%

(12) All things considered, what isfirendliness and efficiency of thecollection and facilities of the Russell

your overall opinion of theand theservice ffered

Library?



Yes, Friendly and Efficient 43% 44% 47%Second 20% 38 41 35Third 20% 16 12 14Fourth 20% 2 2 2

No, Not Very Friendly and Efficient _1 _1 _a

100% 100% 100%

13

Section 4 of the Library User Survey: Comments and Suggestions, FY1991 - FY 1992

Comments and suggestions were converted into complete sentences andtyped using Word Perfect.

I. Comments Regarding Library Faculty and Staff

II. Collection Development: Books and Periodicals

III. Study Environment: Noise, Lighting, Space, etc.

IV. Library Catalog and CD-ROM Systems

V. Photocopy Machines

VI. Hours of Operation

VII. Availability of Computers, Typewriters, etc.

VIII. Circulation Procedures

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I. Comments Regarding Library Faculty and Staff

- The librarians are very helpful and have been readily available.They are very nice and go out of their way to help students. 2/91

- The fziendliness and efficiency of the library staff is fine.The staff is friendly and easy to work with. 2/91

- There is no argument about the friendliness and efficiency ofthe people working in the library.2/91

- The library personnel are all very friendly and helpful.2/91

- Reference people in the library are always very friendly andhelpful. 2/91

- I did not have reason to interact with the library staff on thisvisit. In the past, they have been very helpful. 2-91

- Some of the staff are very helpful, other members seem to thinkyou are nuisance unless you're a graduate student or facultymember. 2-91

- The staff is very courteous. Keep up the good job. 4-91

- The library staff is quite knowledgeable about the library andits information, but a few staff members can be very rude. 4-91

- The service is outstanding. The librarians are extremelypatient and courteous. Also, they are very helpful. 10-91

- Design a floor plan for students to use. Freshmen and transferstudents would appreciate this service. 10-91

- The friendliness is usually great but this library is slow. Theinterlibrary loan department takes a long time to receiveinformation. 10-91

- I've spent very little time in the library, but so far so good.10-91

- Keep up the good work! 10-91

- From what I have observed the quality of the staff and thelibrary is great! Keep up the good work. 10-19

- The facility of the Russell library is very efficient and thestaff is very friendly as well. 10-91

- Very friendly and efficient staff members. Keep up the goodwork. 10-91

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15

- Some of the librarians are not very friendly or cooperative.Please remind them that they are in the library to assist thestudents and not be insulting. 10-91

- The staff is very friendly, keep up the good work. 10-91

- There are never enough people working in the library for thenumber of students who attend Georgia College. 10-91

- Today was my first day in the library and the atmosphere wasgreat to work in. 10-91

- One of the librarians is rude and hateful at times. Hisattitude needs improvement. 10-91

- Some of the employees of the library are not very helpful. 10-91

- The librarians are very helpful. 10-91

- The service at the library is very acceptable and it helps makeGeorgia College a more enjoyable place to be. 10-91

- The library staff needs to be better trained, sometimes they actas if they don't know what's going on. 10-91

- One of the librarians is very rude. This makes students shyaway from asking them for assistance. 10-91

- Keep up the good work! 11-91

The people seem friendly and interesting. 11-91

- I think the library is very well-organized and has a veryfriendly staff. Keep up the good work. 11-91

- I have no complaints with the library. 11-91

- I have come to the library in the past and found that some ofthe librarians were not willing to help me. I have to add that Ihave received excellent help by other staff members. I avoid theone who is arrogant and uncooperative. 1-92

- It is intimidating to come into a library and not be able tofind something that you need, and when you ask for help you aremade to feel stupid. I have left the library upset about thisbefore. I think a little more caring and thoughtfulness would beappreciated and be an improvement to the library. 1-92

- The library staff could be a little more courteous. 1-92

- There is not as much material in this library as compared to

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16

other libraries, but the staff does well with the materials thatthey have. 1-92

- Mr. X gave wonderful information on this particular trip for mybusiness paper. Staff members like Mr. X make the library a niceplace to d research and study. 2-92

- I appreciated someone being around; I did not have to "look" forsomeone to help me, because she was already there. Good CustomerService!!! 2-92

- Georgia College has few minority personnel. There need to bemore hired, especially in the library where there are no minoritiesemployed. 2-92

- I appreciated being allowed to use the library during theElderhostel Program. 2-92

- The library staff is doing a fine job. 2-92

- I greatly enjoy using the library to study and do research. Thelibrary usually has anything I need and the staff is very friendlyand the services are very efficient. I can't think of one thingthat needs improving. 1-92

- The service I received was friendly and helpful. The workerswere there to answer my questions and were quite helpful. 2-92

- I've enjoyed using this facility since I returned to school.During my younger years in the 70's, I didn't see very much of thisbuilding except during registration. If I had spent as much timein this facility back then as I do now, I probably would havegraduated in 1977 instead of 1992. It is a very pleasantatmosphere and helpful employees. 2-92

- On a few occasions I have asked the librarian at the desk toassist me and they seemed just to busy to help me. 4-92

17

II. Collection Development: Books and Periodicals

- The engineering department is growing steadily every year (i.e.the number of students) so why not develop ways to serve the needsof this department, possibly with some type of engineering magazineor journal, etc. 2/91

- The major drawback to the library here at Georgia College isresearch materials. The computers that you have are very helpful,but once you locate an article that you would like to use, 60% ofthe time the library doesn't have that periodical. It would benice to see the school take a stand at the state level for moremoney to improve the contents of the library. 2/91

- In certain areas, specifically on Middle East or Central Asiathe Library has very few books. In addition, the Microfilm systemis out of date and a real hassle to use. Some of the machines arenot in good working condition. Keep the journals in unbound orbound form! Also, the Library should subscribe to newspapers fromdifferent countries. 2/91

The collection and facilities are poor. While perhapsappropriate for an institution this size, is not what I'm used toand requires me to adjust to it more than anything else. 2/91

- Posting a list of journals subscribed to by the library indexes,that is less cumbersome than the Periodicals list. 2/91

- Change the procedure for book checkouts so a person does nothave to write so much personal information on each card for books.2-91

- Not enough books are available to the students. 2/91

Friendliness is excellent, but the Catalog is horrible!Instruction on how to use the catalog would be nice. 2-91

- Need more books and journals. A computerized index for Arts andSciences would be very much appreciated. 2-91

- I have no suggestions; the only comment I have is to keep up thegood work. 2-91

- Increase the number of books on Physics, Chemistry, and Biology.2-91

- A larger selection of books and periodicals would be helpful. 2-91

- For this to be a four-year college, the library's collectionseems paltry; needs to be updated on magazines and journals. 4-91

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18

- I wish they would devote more money into resources to develop anexceptional library. I am of the opinion that nothing can beat agood library in helping someone have a successful college career.It is a valuable resource to have. 4-91

- There is a serious lacking in the collection of books andmagazines. 4-91

- I would like to see Greek magazines added to the collection ofmagazines. 4-91

- Find a better way to organize the magazines. They require a lotof effort to track down. Some are unbound, some bound, somedownstairs, some out on tables, Ugh! And, lots of times they justaren't anywhere! 4-91

The new computers that are to help locate books are verydifficult to use. You can't browse through to find related topics.I also find this very time consuming. It may be easy for thetrained librarians, but not for the average student. 4-91

- A more varied selection of journals and periodicals wouldgreatly help graduate students. 4-91

Please expand the periodicals section. 4-91

- Please subscribe to Rolling Stone and/or get Spin Magazine. 4-91

- Please get more updated books (materials) on topics such aspollution and environmental conservation. 4-91

- The library resources should be updated as well as multi-issuesof an item. 10-91

- The magazine section needs to be more organized and easier touse. None of the magazines that I have ever needed have been here.10-91

- The library needs more periodicals. 10-91

- The library needs to subscribe to more professional journals andperiodicals. 10-91

- The newspaper rack needs to be updated and the magazines need tobe moved to a better location. 10-91

- The services are excellent, but this library doesn't have a widecollection of references in certain areas. 10-91

- Get some more publications of materials dealing with blackpeople. 10-91

II4.

19

- I suggest the library decrease it's subscription to trendymagazines and shift more to the research periodicals. 10-91

- Add more books to the collection. 10-91

- More attention should be given to the newspaper and magazinesections. 10-91

- There needs to be more attention paid to the reference section.It is sometimes very unorganized. 10-91

- The service is excellent with the few workers, more workerswould improve the service. 10-91

- The periodicals list does not have easily read type and it makesit bothersome to use. 10-91

- Sure wish you weren't so quick to put the journals on microfilm-at $.25 a page I've found it more profitable to drive to Maconwhere they have the actual journals and only charge $.1C a page forcopies. They also have more copiers and they do not seem to breakdown as quickly as these at Georgia College. 10-91

- One thing worthy of praise is the Shakespeare section. It issuper-wonderful!

- The books need to be updated, there are few available publishedafter the early 1980's. 10-91

- Coordination of materials with classes would be extremelyhelpful to students. Some classes request things which can not becompleted in this library. Several students make the trip to Macondue to the availability of materials. 10-91

- The library needs to up date it's business reference section.There needs to be a wider variety of business subjects and morestatistical information for Milledgeville available to the studentsfor research projects. 10-91

- The business journals the library subscribes to do not aid thestudents in the MBA program.10-91

- The supply of newspapers is not sufficient. 11-91

- The books need to be upgraded somehow. T am an English major;therefore the books I need do not necessarily need to be new.However, math and science majors need to have new books. I

understand the position the library is in with financing thissuggestion. 11-91

- The library should get more than one copy of magazines like theMacon Telearaph and the Atlanta Journal/Constitution. 1-92

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- The library needs more subscriptions to various periodicals. 1-92

- A wider selection of "reading" periodicals would be a welcomeaddition. 2-92

You subscribe to a lot of women's magazines; get moreperiodicals for men, like QQ, Men's Health, Motor Trend, etc. 2-92

- Update the information in the computer. I found some books thatwere not listed in the computer. 2-92

- The magazine and periodical section of the library have not metmy needs. Although the books and microfilm collections have beenwonderful aids in research. 2-92

-- Georgia College needs to subscribe to a larger selection ofmagazines. 4-92

- Georga Collet, ; is growing, please allow the library to growwith it. Expand the rew'irces like books and periodicals. 4-92

- This library needs more journals on Special Education. 4-92

- The collect.ior of books in the library need ''() be updated. Asa transfer studea%; this seems to be the poorest library I've comein contact with. 3-92

Need more materials for international studies and otherco'intries. 3-92

- Make sure the malazines are listz,:d as either bound or onmicrofilm co:vIctly.

- There hold loth a Fax Item zl'Ptilable to the students becauseInter-library loan takes much time. 3-92

- The size of the library is the key to the success of a school.We need more money isyt intc. 'nooks and less into gms and swimmingpools. 3-92

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III. Study Environment: Noise, Lighting, Space, etc.

- It is always hot in the library making it difficult when tryingto study. 2-91

- The lower floor is really noisy at times. I suggest thestudents or people be reminded of some consideration.

- The tables in the front area are so crammed together, it is hardfor students to work together in large groups. 4-91

- I think that they should have more tables so that students canwork more in groups. 4-91

- The library is a very unique place. There is room to sleepupstairs or just be alone. I like the way the library is set up.4-91

- Everyone is so helpful, but I would suggest to the librarians toremind the people who make so much noise to calm down a bit. 4-91

The library should be more quiet downstairs. 4-91

- I like the hands on experience of the English 102 class. Someteachers do not care much about the library portion of the course.4-9

- Ban noisy students from using the library 10-91

- Try to keep the library quiet! I know it is hard but it wouldbe nice to have it at least a little quiet. 10-91

- The library should be kept more quiet: The library is for studyr-t for meeting friends. 10-91

- Tnn library needs to make sure the area is quiet so students maystudy, 10-91

- The Itsrary should have more group study areas and lessindividual ftufiv areas. 10-91

- There need. ibe 1-7ire parking spaces made available around thelibrary. 10-.L

- The : trary shoula E,0 kept more quiet than it has in the past.10-91

- There needs to be more made available for group study. 10-91

The service is wondk. ful, but the collection of books and

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periodicals makes the library useless. 10-91

Need more reference books and periodicals. 10-91]

- There should be space made available for snacks and drinks. 10-91

- The library needs more seating area and study areas. 11-91

- The library should have padded seats. 11-91

- The library should be more quiet. The different groups shouldhave a separate place to go so they will not distract the studentswho are trying to study. 11-91

- Please try to control the noise in the quiet study area. 11-91

- The librarians should monitor the quiet study room more often.11-91

- The library is an excellent place for me to get some peace andquiet time to study. 1-92

- The library should have more group stud-7 rooms besides the opentables on the 2nd floor. 1-92

- There should by a Conference room for the students with a sign-in schedule for the availability of the room. This would be greatfor group study! 2-92

- The library is not very quiet. 2-92

- A study break room with a Coke machine and a place for groups of4-6 students to discuss projects and not bother others would behelpful.

- Until Georgia College provides the student body with theenvironment conducive to studying the rating for the whole schoolwill seen mediocre. 1-92

- The library is to loud on the nights that the frats andsororities meet in the library. 3-92

- Everything is great but we need a snack room inside the library.It would be a lot safer for students at night. 3-92

- Handicapped students are at a disadvantage because this schoolhas failed to make areas sucl, as these accessible to them. This isa very sad reality about our school. 3-92

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IV. Library Catalog and CD-ROM Systems

- It would be nice if somehow the atalog could be up dated toshow if the book that has been requested is checked out oravailable. 10-91

- The Microfiche system is very outdated. 10-91

- The Microfiche system needs to be updated. 10-91

- The library needs to purchase more microfilm readers. The oldones are out dated and difficult to use. 11-91

- The subjects in the catalog are to broad, it would be helpful tostudents for the topics to be narrowed. 2-92

- The microfilm projectors are impossible! The new one works thebest. 2-92

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V. Photocopy Machines

- Please keep the printers in good working order at a].1 times.10-91

- Please implement a third photocopier for the students to use.10-91

- Enable the color photocopy machines so the students may usethem. 10-91

- Access to the photocopy machines either have long lines or arealways out of order. 1-92

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VI. Hours of Operation

- I feel that the library's hours should be extended at least upto 12:00 midnight. A 24 hours service would be most appreciated butI believe the availability of funds are an impediment to theservice. Nevertheless, at least 12:00 am is quite a possibility.2/91

- Try to stay open later for at least a few nights a week. 2/91

- The services are great but it could better if the library wasopen later at night. 2/91

- Would prefer longer hours Monday through Friday and Sunday. 2-91

- At most other colleges, libraries stay open until midnight.Georgia College should adopt this policy. 4-91

- I think the library should extend it's hours later into thenight. 4-91

- I think the library needs to have a drop box near the library,close to the street so that students may return books more easily.4-91

Extend hours during Monday-Thursday nights until 11 pm. 4-91

Extend the library hours by at least one hour every night. 4-91

It would be greatly appreciated if the library could stay openuntil 2 am during the week of finals. 10-91

- Open the library at 7 am instead of 8 am. 10-91

- I understand that the library must close but I wish the librarywas open later at night. I work and I'm in class all day. Thelibrary is usually a good quiet place to study. 10-91

- Lengthen the hours to allow the library to stay open until 11 pmor 12 pm. 10-91

- An extension of the library hours would be a big help. Theweekend hours would also help if they were extended as well. 10-91

- I would advise that the library stay open later hours especiallyaround the time of mid-terms and final exams. 10-91

- It is hard, if not impossible to locate places on campus tostudy that compare with the library's quiet study area. In lieu ofbudget cuts, it does not seem a likely possibility that the librarycould extend it's hours. This would be an appreciated change, if itcould be arranged. 10-91

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- I believe it would be to an advantage to most Georgia Collegestudents if the library were open later on week nights. 10-91

- Open the library at 7:30 am or 8:30-12:00 midnight. 10-91

- The library closes before I get out of class thus making itdifficult for me to use it's services. 10-91

- The library needs to be open at later hours on Friday andSaturday. 10-91

- The library needs to stay open later.10-91

- Stay open later hours. 10-91

- I think the library hours should be extended, especially aroundmid-terms. 10-91

- Longer hours during the week would help the students. 10-91

- I think that the library should kept open till 12:00 midnight onweekdays because many students have continuous classes during theday and work in the afternoons as well. Therefore, we miss theopportunity to use the library for research and for studying. 11-91

- If it is possible please extend the library hours till about12:00 midnight, and the hours on Saturday and Sunday as well. 11-91

- Please extend the library hours from Sunday through Thursdaynights. 11-91

- Keep later hours during the week; lots of students work and bythe time they finish working the library has closed and thesestudents are unable to use the library's services. 2-92

- I think the library should extend it's hours from Monday throughThursday until 12:00 midnight. 2-92

- I hope that the library will extend the hours from 9:00 to 5:00on Saturday. 1-92

- Library should have a 24-hour quiet room. 3-92

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VII. Availability of Computers, Typewriters,-etc.

- There should be typewriters and computers available to thestudents for use in the library in assistance in collectinginformation. 1-92

- I think the school should have used some of the money it wastedon an enormous gym and swimming pool and invested it in more booksfor the school. 3-92

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VIII. Circulation Procedures

- The Inter-Library Loan Department takes much to long. By thetime I receive the information it is too late to write the paper.10-Y1

- The Inter-Library Loan Department seems to take to much time.10-91

- A computerized checkouts that just scans the books and thestudent ID's would make checking out books quicker and more quiettoo. 2-92