document title united arab emirates...3 united arab emirates regional brochure we understand the...

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cunninghamlindsey.com

United Arab Emirates

3

United Arab Emirates Regional Brochure

We understand the challenges that you face and can offer claims handling, domestic and commercial loss adjusting, catastrophe or major and complex loss claims handling on a global basis.

In addition to our core loss adjusting services we provide engineering consultancy, risk management, risk survey, environmental remediation consultancy, valuation and related services.

We offer our business partners fast, efficient and above all, consistent service from our operating platform of over 6,000 employees, in 600 offices throughout 60 countries.

Our operations in the Middle EastWe have enjoyed a presence in the Middle East for over 40 years and have expanded rapidly throughout the region. We now have at least one office in all of the Gulf countries and are well represented in the wider MENA region.

Our geographical spread means that our adjusters are based near to your clients, ensuring that we understand their business and local cultures.

We undertake assignments anywhere from our offices in Abu Dhabi, Bahrain, Dubai, Kuwait, Oman, Qatar and Saudi Arabia (Al Khobar, Jeddah and Riyadh).

We are one of the largest loss adjusting companies and claim management companies in the world. We offer a unique blend of stability, innovation and technical ability across a variety of disciplines.

A local business partner

54 The team


Office profiles What we do

It is now our largest office in the region, and has a multi-disciplined team of adjusters, engineers and surveyors capable of handling all classes of insurance claim providing our clients with the most efficient service.

With its excellent communication links, the Dubai office handles losses throughout the region where we do not have direct representation, including East Africa, Indian Ocean Islands, Kazakhstan, Kyrgyzstan, North Africa, The Caucuses, Tajikistan, Turkmenistan and Uzbekistan

Abu Dhabi Office Our Abu Dhabi office was established in 2007 specifically to serve the Abu Dhabi Insurance market at a time when the emirate was undergoing substantial development. Since then the office had experienced steady growth and we are able to offer a wide range of skills and abilities throughout Abu Dhabi.

Our Dubai office was established in 1978 initially to serve the growing construction and energy markets in the region.

Our UAE operation has experience in a wide variety of disciplines. We have proven expertise for handling major losses, particularly those with complex technical issues.

Our professional staff routinely handle claims and surveys in the following classes of business:

• MCL Global

• Property and industrial all risks and attendant business interruption

• Construction and erection all risks and attendant delay in start up

• Machinery breakdown and boiler explosion

• Theft and other casualty risks

• Marine Cargo

• Liability (public, products and professional indemnity)

Our experienceTo enhance and support our loss adjusting services, many of our staff, in addition to formal qualifications in loss adjusting, are also qualified in either insurance, engineering, surveying, accounting and law.

The UAE is a fast developing nation and, as a result, has huge infrastructure projects underway in energy, road, rail, petrochemical and large scale construction projects – all areas in which our office has the necessary expertise to handle any claims that arise as a result.

We have been nominated on many large projects in many sectors and disciplines but primarily CAR/EAR and BI/DSU/ALOP related.

We believe in a consistent approach.

76 The team


Claims management Our team

We aim to provide accurate reports and to be proactive but never losing sight of the importance of settling claims as expediently as possible.

We also endeavor to manage the expectations of all parties involved in the claims process with our primary objectives being:

• Assigning the most appropriate person for the job

• Consistent and accurate recommendations for reserves

• Speed of initial response and wrap-up

• Full and proper collection and retention of site evidence

• Constant communication with all parties

• Prompt identification of ‘grey’ and problem areas

• Full awareness/evaluation of potential subrogation aspects

• Value-added services (pre-risk advice, photographic surveys, local knowledge etc.)

Our IT SystemWe operate an in-house IT system, Vanguard. This is a branch operating system to manage claim files. Claims can be opened, updated, adjusted, supervised, tracked and invoiced through the system. This has EDI capabilities and clients can have access to their files, having satisfied security access requirements.

This system was deployed in our Middle Eastern operation in 2010 and offers the following benefits:

• Electronic claims assignment and reporting

• Direct online access to claims information

• Delivery of a consistent, quality product

• Built-in client instructions to ensure that correct service standards are being delivered

We recognise that the basis of the relationship between the adjuster and our client is that of a partnership, one built on trust and a desire for equality of benefit.

Addresses

T +971 50 593 4510E [email protected]

Loss Adjuster & Risk Surveyor

Manoj Chaurasia

M +971 56 683 3755E [email protected]

Head of FAS Global - Middle East

Adrian Whatley


Regional Engineering DirectorGlobal Practice Leader - Power

Dr. Nick Hide


Country Manager - Dubai

Ian Jones


Loss Adjuster

Somnath Samal

M +971 50 620 6090E [email protected]

Branch Manager - Abu Dhabi

Richard Croudson


Regional Engineering Adjuster

Tom Howard


Loss Adjuster

Robert Osborne

T +971 100 3795E [email protected]

Loss Adjuster

Daniel Dib

Cunningham Lindsey Al Niyadi BuildingAirport RoadAbu DhabiUnited Arab Emirates

Cunningham Lindsey Office M02Bin Thani Avenue BuildingP.O. Box 3454

Garhoud, DubaiUnited Arab Emirates


Marine Manger

Vivek Ram Mohan

98 The team


Ian Jones

Ian is an FCILA qualified Loss Adjuster with over 30 years experience and has worked previously in the GCC and UK. Ian’s last position within the UK was as a specialist claims consultant. He has many years experience within the claims sector and has occupied a variety of roles, including Major & Complex Loss, claims consultancy, client relationship and management.

Key Specialities• Commercial Property & Business Interruption

• Food Industry

• Heavy & Light Engineering

• High Net Worth

• Hotels and Hospitality

• Manufacturing

• Motor Industry

• Oil & Gas

• Professional Practices

• Property Developers

• Service Industries

• Supermarkets, Retail & Warehouse Risks

Selected Loss Experience• High profile Hotel Fire, Downtown Dubai

• Airbridge impact damage to 747 aircraft

• Flooding to port complex KSA

• Flooding open trench potable water contract KSA

• Undersea oil pipeline fracturing Al Khobar, KSA

• CAR – Royal Palace KSA

• Major fire – machinery importers and distributors

• Total loss – major fire to entertainments complex

• Total loss – commercial poultry farm and egg producers to major supermarket chain

• Total loss – confectionery manufacturers supplying global supermarket brand

• Major Shopping Mall fire, Doha

• Major fire Solar Power Plant, Abu Dhabi

• Major Residential Tower Fires, Dubai

ACII FCILA FUEDI ELEA

Country Manager - Dubai, UAENationality: British

ContactDubai

T +971 4 2555 398M +971 56 113 4363E [email protected]

1110 The team


Richard Croudson

Richard entered loss adjusting in the UK in 1990 working throughout the UK on a range of commerical property claims and CAT event losses.In 2003 he was on secondment in Bermuda within an insurance company office managing claims arising from Hurricane Fabian and spent the next couple of years in the Caribbean within similar roles.

He relocated to Abu Dhabi/UAE in 2005 where he was country manager for an international loss adjusting practice, managing

notable power and water utility, oil and gas industry accounts, and gaining significant exposure to CAR/EAR, machinery breakdown and engineering type losses.

He remains resident in the UAE where he now manages the Cunningham Lindsey Abu Dhabi office.

Key Specialities• Catastrophes

• Construction - CAR/EAR

• Engineering

• Machinery Breakdown

• Property

Selected Loss Experience• Fire/BI - chemical storage facility

• Fire - under construction tower

• Machinery Breakdown - marine loading arm

• Explosion - nitrogen gas generator

• CAR - pipeline flooding

• Windstorm - tower crane collapse

BA (Hons) Econ

Branch Manager - Abu Dhabi, UAENationality: British

ContactAbu Dhabi


1312 The team


Dr. Nick Hide

Dr. Nick Hide specialises in dealing with power generation, petrochemical and other complex engineering losses throughout the Middle East, North Africa and Asia.Prior to assuming his global / Middle East regional role, Nick worked as Engineering Adjuster within our Home Foreign Team in our London office. He has over 20 years of experience in power generation, downstream petrochemical and heavy engineering.

Nick is the global specialist practice leader for power, bringing together Cunningham Lindsey’s expertise in this area. He is also the Regional Engineering Director employing his knowledge of plant damage mechanisms in dealing with claims of this nature.

Key Specialities• All types of power generation including Gas

Turbines and Steam Turbines

• Downstream Oil and Gas, Petrochemical

• Process plant

• Construction/ Operational Losses

• Property Damage/ Business Interruption.

• Fluent in English and French

Selected Loss Experience

Power Generation / Turbine LossesPower and Water desalination Plant• Gas Turbine hot section blade damage, Qatar

• Gas turbine hot section blade migration, Bahrain

• Steam turbine bypass valves damage, UAE

Combined cycle gas turbine plant • Gas turbine diverter damper explosion, Qatar

Concentrated solar power plant• Mirror damage, UAE

• Booster heater damage, UAE

Gas Turbine simple cycle plant• Heavy Frame GT Compressor damage, Italy

• Sand ingestion damage, Algeria

Thermal Steam Turbine Power plant • Catastrophic explosion causing plant-wide

damage, Cyprus

Nuclear Power Plant -• In charge of adjusting services and numerous

claims on 5,600 MW Emirates Nuclear Energy Project (ENEC), UAE

• Fatigue cracking of Low pressure turbine blades, Japan

CCGT/Solar power plant• Fire damage to gas turbine air intake, Morocco

Aero derivative gas turbines • Compressor blade failures, Turkey

• Combustor and turbine failure, Bahrain

Transformer failure • Step-up transformer inter-turn fault, Turkey

Gas Turbine Generator • Generator rotor failure, Turkey

Oil & Gas Static Plant LossesGas compression train construction • Boil off gas compressor damage, Qatar

Refinery boilers• Explosion, Turkey

Refinery gas plant • Fire damage and explosion, Iran

Refinery Fired heater & Hydrocracker • Explosion and fire damage, Kuwait

Ammonia/Urea plant • Various construction losses, Qatar

Refinery hydrogen treatment unit• Flame impingement damage, France

Refinery Catalytic reformers/piping • Creep damage, France

Refinery fired heater • Remnant life, UK

Ethylene plant • Creep assessment, UK

Weissman package boilers • Tube failures, UK

Wind Power• Turbine gearbox failure, Turkey

• New build construction projects, Jordan

BEng(Hons) PhD CEng MIMMM Eur lng

Regional Engineering DirectorGlobal Practice Leader - PowerNationality: British

ContactDubai


1514 The team


Adrian Whatley

Adrian has over 26 years’ experience in Forensic Accounting and Loss Adjusting within the Insurance Industry dealing with large and complex business interruption and property damage insurance claims. He specialises in assessment of economic losses flowing from major energy & construction projects, and technical industries, with global experience, particularly in Europe, Middle East and Asia.

Key Specialities• Business Interruption (including large &

complex)

• Complex Property

• Reinsurers

• Economic Loss & Loss of Profit

• Catastrophe Adjusting

• International, particularly Europe, SE Asia, and Middle East

• Energy & Power Plant

• Construction losses resulting from CAR / EAR contracts

• Economic losses resulting from Machinery Breakdown

• Delayed Start Up

• Wide Area Damage

• Stock Loss

• Product Liability / Product Recall

• Subrogation

• Business Consultancy

• Industries – Energy, Petrochem, Construction, Technology, Mining, Industrial, Healthcare

Selected Loss ExperienceEconomic Losses as follows:• Iconic hotel / apartment fire, downtown Dubai

• SF6 cable failure to national steel producer KSA

• Bottling plant issues following glass shard contamination KSA

• Turbine sand contamination KSA

• Paper products warehouse fire, KSA

• Fire to phosphate concentrates rail delivery facility for mining organisation KSA

• Powder coating factory fire KSA

• Insulation company machinery impact damage KSA

• Sea water pipeline failure KSA

• Hypermarket fire KSA

• DIY hypermarket fire KSA

• Cheese production boiler explosion KSA

• Rotating kiln fire during commissioning KSA

• Fire to major residential facility KSA

• Cement mill machinery failure KSA

• CAR claims, infrastructure projects, Eastern

Province, KSA

• Paint factory fire, KSA

• Various Power Plant claims KSA

• Food Manufacturer flooded, Thailand

• Microprocessor manufacturer flooded, Thailand

• Aluminium production facility flooded, Thailand

• Hard Disk manufacture flooded, Thailand

• Seat Belt component manufacture flooded, Thailand

• Car component manufacturer flooded, Thailand

• Synthetic yarns manufacturer flooded, Thailand

• Chemical supplier flooded, Thailand

• Baltic Exchange bombing (London 1993)

• London Underground – Jubilee Line – Product Liability (1996)

• Computer systems (hardware/software) failures (various)

• International drinks producer, facility flooded, Thailand

ContactDubai


MBA FFA FIPA AssocRICS CEng MEI

Head of FAS Global - Middle EastNationality: British

1716 The team


Manoj Chaurasia

Manoj is a qualified production engineer and has over 12 years' experience in the insurance industry.Manoj is responsible for handling a mixed portfolio of losses including fire and allied perils, machinery breakdown, engineering including EAR/CAR and related liability, contractors’ plant & equipment and energy insurance policy.

He is a member of the Marine Specialist Practice Group. Manoj has over six years of experience as a multi-disciplined loss adjuster in the United Arab Emirates.

Key Specialities• Power Generation

• Manufacturing

• Commercial Risks (Property)

• Construction

• Food Industry & Catering

• Hotels and Restaurants Motor Industry

• Property Owners & Developers

• Service Industries

• Supermarkets, Retail & Warehouse Risks

• Marine Cargo

Selected Loss Experience• Ongoing construction claims on Emirates

Nuclear Energy project, ENEC, Abu Dhabi, UAE

• Construction claims on Shuweihat Asia Power Project, Abu Dhabi

• Major fire claims for cosmetic manufacturing company, automobile industry and warehouses

• Damage to transformers, steam turbine rotor, heat exchanger, diffuser, cranes

• Condensation damage in steel coils

• Damage to air compressor during discharge from vessel, Mumbai, India

• Major flooding in Mumbai & Surat, India

• Major fire in warehouses

• Member of CAT response team to flooding in Oman (2007)

• Pre-loss surveys

B.E (production), SLA – IRDA, FIII, Cert CILA

Loss Adjuster & Risk SurveyorNationality: Indian

ContactDubai


1918 The team


Vivek Ram Mohan

Vivek has recently joined our Dubai office. He is a Marine Cargo Specialist with previous experience in India, Nepal, Bangladesh, Oman, Bahrain and UAE.Vivek is an Associate of the Insurance Institute of India with over 25 years’ experience as a Marine Cargo Surveyor. He has personally carried out over 2700 surveys in India, Nepal, Bangladesh, UAE, Oman and Bahrain.

Vivek started his career as a Cargo Surveyor at Lloyd’s Agency, Kathmandu, Nepal in 1992 and thereafter acted as Manager, Lloyd’s Agents at Kathmandu and in New Delhi, India. Later, he has worked as Head of Operations (India and Nepal) with one of the oldest and largest international survey and claim settling agents based in India.

Relocated to the UAE in 2015, he now manages the Marine Cargo Claims & Survey Department at Cunningham Lindsey, Dubai.

Key Specialities• Marine Cargo Survey and Loss Assessment

• Loss Prevention Surveys

• Pre-shipment Inspections

• Insurance Fraud Investigations

• Port & Transit Warehouse Surveys

• Cyclone Damage Surveys

• General Average Cargo Surveys

• Risk Analysis

• Project Cargo Surveys

Selected Loss Experience• Major claim related to Cyclone Vardah: rust,

corrosion, dent, scratch damage claims on automobiles shipped from India to the UAE, Oman, Qatar, Bahrain and Saudi Arabia.

• Large claim caused by airborne industrial corrosive particles during storage of automobiles at an open transit yard in Jebel Ali, Dubai.

• Total and partial damage claims on machinery and project cargo.

• Large claims on reefer container shipments due to breakage of supply chain - Reefer breakdown, power supply breakdown – or caused due to improper ventilation, improper temperature settings or pre-shipment issues.

• Damage claims on chilled lamb carcasses – air freighted from Australia to Dubai.

• Claims due to condensation or damages due to exposure of cargo / containers to extreme weather conditions.

• Claims of shortages from seal-intact dry containers.

• Claims of shortages from seal-intact ISO tank containers.

• Claims of shortage of gold bars from sealed packages – air shipment from Dubai to New Delhi.

• Personal effects and household goods surveys, including restoration claim on high value artwork.

• Project cargo (OOG and heavy lifts) lashing, loading and discharge surveys.

• Freight liability surveys.

• Automobile loading and discharge surveys.

• Pre-shipment surveys of pharmaceutical raw material and frozen meat.

• Travel Insurance and Medical claim investigations.

BSc AIII

Marine ManagerNationality: Indian

ContactDubai


2120 The team


Tom Howard

Tom has over 30 years experience in the insurance industry.Previously employed as the engineering loss adjuster within the construction and engineering team of a large UK based adjusting practice prior to moving to the UAE. Tom has worked as a specialist engineering loss adjuster for many years within the UK, having previously been employed as a Senior Claims Controller within the engineering claims team of a major composite insurer.

Key Specialities• All types of mobile cranes and plant

• Contractors / Erection All Risks

• Contractors liability

• Printing industry

• Lifts and escalators

• Process plant

• Steam generation and usage

• Paper manufacture

• Industrial engineering services

• Steel manufacture and rolling mills

• General commercial combined property claims

• Computer breakdown

• Building Services including heating, ventilation, air conditioning, electrical services, window cleaning cradles, lifts and escalators

Selected Loss Experience• Damage to dockside cranes

• Wind turbine erection mobile crane recovery and repair

• Accidental impact damage to railway trains

• Recovery of large mobile cranes in harbour

• Numerous gas engine claims on waste sites

• Gas engine claims on combined heat and power plants

• Repair to main frame computer server following break in and theft

• Recycling plant fire

• Fire damage to specialist Electric Discharge Machines

• Fire damage to High temperature waste incinerator

• Expert witness in court case involving printing press

• Flood damage machinery claims

• Damage to perfume production machinery

• Fire damage to Foundry machinery

• Flood damage to tensile testing and certification machinery

• All types of damages to mobile cranes

ACII IEng MIPlantE SOE HNC Mechanical Engineering

Regional Engineering AdjusterNationality: British

ContactDubai


2322 The team


Robert Osborne

Robert joined Dubai office in January 2017 and prior to this was working in our Kuwait office for 3 years.He has over 18 years Insurance experience and handles a variety of property, financial and construction claims.

Key Specialities• Commercial Risks (Property & Business

Interruption)

• High Net Worth Losses

• Public Liability Investigation

• Product Liability Losses

• Construction Losses

• Jewellers Block Risk Surveys and Claims

• Experienced Catastrophe adjuster

• Retail Losses, including BI

• Hotels

• Marine Cargo

Selected Loss Experience• Over 18 years experience within the insurance

industry

• 10 years experience as a multi-discipline Loss Adjuster both in the UK, Kuwait and United Arab Emirates

• Member of CAT response team to the Address Hotel Fire in Dubai (January 2016)

• Member of CAT response team to Hurricane Matthew in Bahamas (October 2016)

• CAT teams Caribbean Hurricane 2017.

Loss AdjusterNationality: British

ContactDubai


2524 The team


Daniel Dib

Daniel has recently joined our Dubai office. He is a Civil Engineer with previous experience in Qatar, Germany and Jordan.Daniel began his career as a Civil Engineer working on megaproject drainage networks for a design consultancy prior to becoming a loss adjuster for another international adjusting practice. Daniel has handled a diverse range of claims, in the following classes: Property All Risk, Erection All Risk, Contractors All Risk, Machinery Breakdown, Fire & Allied Perils, and Marine Transit.

Daniel is also fluent in Arabic and intermediate in German.

Key Specialities• CAR and EAR losses with a specific focus on

material damages to trench dig out works

• Major fire losses

• PAR losses

• High net worth losses

Selected Loss Experience• Major flooding to contract works in Qatar

• Major losses to contract works within Qatar Petroleum’s territory in Dukhan

• Major fire materials stored on site for Contraco hospital in Mesaieed

• Major fire Le Mirage Estates residential building construction site Doha

• Storm-related damage to several Qatar Foundation universities

ContactDubai


BSc. Cert CILA

Civil Engineer/Loss AdjusterNationality: German

2726 The team


Somnath Samal

Somnath Samal has over 7 years’ in loss Adjusting. He originally worked in Cunningham Lindsey’s Mumbai office and has moved to Abu Dhabi in 2016 after working with another Cunningham Lindsey International adjuster in the region.

Somnath has experience in handling commercial, liability, energy, EAR/CAR, and petrochemical losses both in the UAE and India.

Key Specialities• Energy

• Property

• Construction Liability

• Valuation

Selected Loss Experience• Feed Water Pump Failure- Taweelah Power

Plant, Abu Dhabi Emirates- $2m

• Agricultural Supply Input Enterprise, Ethiopia damage to fertilizer cargo in transit-$2.2

• Department of Finance, Damage to Radiation detection machine- $ 1.2m

• Louroux Bio Energies Limited (Joint venture Martifer Solar), Sujangarh- 25MW Solar Plant- failure of Photovoltaic cells, product liability - $40m

• HPCL Refinery, Mahul- Major Fire in Lube oil furnace - $8m

• Numaligarh Refinery, Golghat- Major Fire in CDU/ VDU unit - $3.3m

• Welspun India Limited, Bhuj, Gujarat – Flood loss - damage to stock - $2m

• Gulf Total Tractebel Company, Taweelah power plant, Water Pump failure- $ 2m

• SI Group - Blast in Gas Turbine Generator- $1m

Loss AdjusterNationality: Indian

ContactAbu Dhabi


2928


Regional contacts

London liaison

We have a large team of adjusters and engineers based in London with considerable experience in the Middle East for both local and reinsurance markets. We strive to make it easy for international reinsurers and brokers to access our regional network through our convenient liaison point in London, this permits meaningful and authoritative interaction relating to any ongoing case, new loss or programme enquiry.

Abu Dhabi Richard Croudson | [email protected]

Dubai Ian Jones | [email protected]

Kuwait Woody Forbes | [email protected]

Oman Richard Jones | [email protected]

Qatar Michael Brogden | [email protected]

Saudi Arabia Michael Murphy | [email protected]


David Summers

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For more information visit cunninghamlindsey.com © CunninghamLindsey

We are the world’s leading provider of loss adjusting, claims management and risk solutions to insurers, brokers and corporate clients.

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