doing it: the reflective practitioner - sponsored by sntial technologies (166213909)

7/29/2019 Doing IT: The Reflective Practitioner - Sponsored by SNtial Technologies (166213909)

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The ReflectivePractitoner

DOING IT

EDUCAUSE Midwest Regional Conference | Chicago, March 2013




Explore theprocesses thatproduce, and

reproduce,culture.

Describe the

role of the ITLeader assense-maker.

Review a modelfor mappingtransformational change.

The

ReflectivePROCESS

Determine the

perspective of the

actorsIdentify the facts

and issues

Develop an

understanding of

the problem

Determine the actions

needed

Determine

the

consequences




10% CIOs21% Senior IT29% in a

SupportPosition

8% are faculty

30% are firsttime attendees

50 % from DRINT/EXT

24% MA l and ll

14% BA6% AA6% Med, Law,

Bus & Eng

1% Other



…have been tasked with aproject based on a meeting atwhich you were NOT present?

…have had to scramble toreplace hardware and software?

…are confident their President,Provost & CFO could list IT’s top

3 challenges?





HOW CULTURE ISPRODUCED



“

”

All that invisiblestuff that gluesorganizationstogether…the stuff that’s hard tocodify, hard toevaluate, andcertainly hard tomeasure and

therefor manage.







Seth Goden, Poke theBox



CULTURE is notinvisible

People create themeanings they need



Photo credit: Byron Houlgrave/Des Moines

Register



ANTHROPOLOGY Inc. by Graeme

Wood.

…the foundner of theehtnographicmethod, BronislawMalinowski, called the“imponderabilia of actual life…small

incidents,characteristic formsof taking food, or conversing, or doingwork [that] are foundoccurring over and

over again.”





EVERYONESEES

TECHNOLOGY ASMAGIC

Internal Audit noted that thereis no process in place toperiodically evaluate segregation

of duty conflicts within Banner.

Internal Audit noted that thereis no process in place to

periodically evaluate segregationof duty conflicts using Banner oranother automated solution.


X



CULTURECHANGE

• SharedExperience

• Visual artifacts• Language

• Narrative

Happens –and can beseen – by

looking andlistening forthe processesthrough

which peopleexplain theirexperience.





Earthrise: How Man First Saw the Earth:Dr. Robert Poole


EMICthe insider,

the native,the other

ETICthe outsider,theresearcher,

the scientist

IT LEADER AS SENSE-MAKER




The process of constructingthrough direct

personalobservation of social behavior, atheory of theworking of a

particular culturein terms as closeto possible to theway members of that culture view

the universe andorganize their behavior within

it .


R. Bauman: An ethnographicframework for theinvestigation of communicative behavior.

P h o t o o f T r o l l B a r b i e

a n d t r o l l d o l l © K

a t h r y n E

.

D a r d e n



A tradition of

decentralizeddecisionmaking…

preserves the

local controlof funds…

thatnecessitates

transactionalprocesses of coordination.



http://xkcd.com/140/




DVD/VHS actioncontrols- Off-Air cable tuner

control - Source videopreview - Independentmicrophone selection& volume - Buttonfunction feedback -Help assistancerequesting - Volume

muting - Displaypicture mute -Multimedia roompresets - Lightingcontrol & presets -Projection screencontrol - Controlsystem over-ride - Userauthentication access -User skill level layering- Capture systemcontrol - Camera PTZcontrol - Scheduled

based systemshutdown protection -



Ervin, Alexander 2000.Applied Anthropology: Tools

and Perspectives forContemporary Practice:Needham Heights, MA: Allyn

The participantsshould determine

the actual questions for research, the

methods, and thesources of data,and ultimately

have ownershipover theinformation and how it is to be

used.

• The Facilitator


“

”

REPRESENTATIONAL

RELATIONALREFLECTIVE

T he S LA

T he Se r v ice Ca t

a log ue

M o d e l i n g b e h a v i o r U nde r

s ta nd i ng

roo t ca u se s



• The Broker INTERVENING CONDITIONS

STAGE 1Perception

• Perception of the need forbrokering

• Conflict,breakdowns

PROBLEMS• Barriers to

anytime,

anywheresupport.• Uneven

vulnerabilities

STAGE 2Intervention

• Establishing trustand rapport

• Maintaining

connections

STRATEGIESLinking through• Advocating• Negotiation

• Intervening• Sensitizing• Networking• Innovating• Mediating

STAGE 3Outcome

• Establishedconnectionsamong IT and

academic staff and leaders

• Maintainedcollaborationacross campus

ResolutionLack of Resolution

Continuebreakdown

Communication • Age • Time • Politics • Economics • Bureaucracy

• Technology

Jezewski, M.A., & Sotnik, P. (2001). The rehabilitation service provider as culture broker:Providing culturally competent services to foreign born persons. Buffalo, NY: Center forInternational Rehabilitation Research Information and Exchange.



• As aParticipant-observer

• As a Facilitator

• As a Broker





Exchanging

information,

alteringactivities,sharingresources ,and

enhancingthe capacity of another for mutualbenefit and toachieve acommonpurposeCOLLABORATIO

N

Exchanging

information,alteringactivities,

sharingresourcesfor mutualbenefit and toachieve acommonpurposeCOOPERATION

Exchanging

information,

alteringactivities formutualbenefit and toachieve acommonpurposeCOORDINATION

Exchanging informationfor mutual benefit and toachieve acommonpurposeNETWORKING

Himmelman, A. (1996) On the theory and practice of transformational collaboration:Collaboration as abridge from social service to social justice. In C. Huxham (Ed.), Creating CollaborativeAdvantage. London: Sage Publishers.

Mapping TransformationalChange

doing it: the reflective practitioner - sponsored by sntial technologies (166213909)

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