Dorothy L. Strickland Cell (303) 525.7942 15153 Lackland Place Denver, CO 80239

Professional Experience

Grease Monkey International, Inc. Administrative/Franchise Development Coordinator 2007 to Present Administrative Support – Franchise Sales, Development, Real Estate

Provide administrative support to the Senior Vice President of Operations, the Vice President of Sales, Development and Real Estate, the Director of Franchise Development, the Franchise Development Specialist, and the Director of New Services & Training.

Provide and maintain Franchise Files (Legal) Administrator of the new prospect lead portal, FranConnect.

Set up triggers in order to communicate with prospective franchisees. Design templates for all communication. Keep up with all Email Campaigns Input leads sent from Brokers Test new FranConnect IT settings/edits/changes with the Digital Media Strategist Prepare FARE (Franchise Approval & Real Estate) Packages to Sr. Management

Team for Real Estate & Franchise Approval Call prospective franchisees and request funds verifications Perform Credit Checks – I have a program for this Zillow Confirmations for collateral Take FARE Meeting Minutes

Filter and disseminate leads (spam, emails for leads, handle accordingly GMI Portal) Prepare and book conference room for department meetings. Accommodations & arrangements for Discovery Day attendees Assemble and prepare all BIPs (Basic Information Packets) for shows Request demos from Rick Bagy of DTZ and provide all necessary information. Maintain franchise files with Paralegal in a shared network file Prepare annual updates to FDD (Franchise Disclosure Document) in coordination with SVP,

Director, Marketing VP, Office Manager, CFO, Field Reps, and legal counsel. Copy, assemble, and bind all FDDs – US and Mexico. Renew Annual Reports (state filings with Controller & NCR). Generate and update interoffice reports: abbreviated Franchise Development Status and

extended Franchise Development Status Report quarterly. Maintain inventory of GMF stationery, FDDs and brochures; distribute as required. Maintain the Open Center Audit Lists for US & Mexico (Open dates, FAs signed, Expire) Maintain the Re-Image Boards Maintain the Development Board Maintain the Re-Image Spreadsheet & send to RDs, SVP, Marketing Train Paralegal on franchise agreements Train Franchise Development Specialist on FranConnect Computer System

Administrative Support – New Services & Training and Operations

Generate and update interoffice reports Coordinate weekly conference calls Call test centers daily for Certified Pit Crew Guaratee Program Copy, assemble, and bind various training manuals Prepare the Monkey Marketing Topics for the Monthly Newsletter Maintain Training hours in Sharepoint Grease Monkey University - GMU

Maintain GMU Spreadsheets with updates, expirations, renewals Add new users to the site

Move users to different centers or deactivated lists Issue everyone GMU credentials Work closely with NAPA with issues, questions, updates, tasks and re-

instatement of employees to GMU Assist Regional Directors

Certified Pit Crew Centers Maintain the Monthly Management Report for Ralph Maintain the Certified Pit Crew Employee spreadsheet Maintain the Certified Pit Crew Center spreadsheet Maintain the Certified Pit Crew Pending spreadsheet Maintain the List of Certified Crews for Digital Media Strategist to upload to the

GMI Website Verify each employee from every application is certified

Grease Monkey New Franchisee Training & Advanced Manager Training Accommodations & arrangements for attendees Send emails to RDs as reminders for their regions & Marketing for the

Newsletters Maintain the attendance & registration rosters Update the agendas Prepare, update, and collate all handouts & folders for attendees Create and maintain Powerpoint Presentations for each training Regular follow ups with attendees as reminders and/or updates Issue Certificates of training completion to each attendee

Administrative Support

Handle calls at the front desk when Front Desk Coordinator is unavailable, Order all office supplies Prepare the kitchen every morning Handle all Mexico mailings Post outgoing mail

Combination for all departments

Internal and external support Franchisees, potential franchisees, attorneys, co-workers, callers

Teamwork Communication Customer Service Reliability Multi-task daily Computer Knowledge Prioritizing Organization Commitment and dedication to GM Mission Statement

BUSINESS SUPPORT SPECIALIST 1996 to 2007 Grease Monkey International, Inc. (Greenwood Village, Colorado)

Answer and transfer calls on a 24 line switchboard Open and date stamp all incoming mail Type memos, letters, and correspondence Maintain Mexico Bookkeeping Track and Grade all Certification Exams Aid other departments with miscellaneous projects - List Attached

ACCOUNTING FILE CLERK 1993 to 1996 Grease Monkey International, Inc. (Denver, Colorado)

File 3,500+ A/P and A/R invoices weekly

Entry of MAS90 A/P and A/R data Entry of data for 1,500 fleet accounts and payroll for 30 centers Responsible for accurately depositing moneys of $6,000+ daily

CUSTOMER SERVICE REPRESENTATIVE 1991 to 1993 Alco-Duckwall Discount Store (Commerce City, Colorado)

Assist customers Balance cash drawers Daily management of $3,400+

BALLOON SPECIALIST 1990 Goldylocks Balloon Factory (Commerce City, Colorado)

Fill customer orders Arrange balloon bouquets

Computer and Technical Skills SOFTWARE

Windows XP Windows NT - Windows 98 & 2000 WordPerfect 5.1 and 6.0 MAS90 Microsoft Word Excel Power Point MicroSoft Office 365 Pro Plus

ADMINISTRATIVE

50-60 WPM Typing Data entry 10 key proficiency Switchboard – Lucent, Avaya and Teletrend

Education T.H. PICKENS TECH (Aurora, Colorado) 2003

Cosmetology Certificate Volunteer at GEO (Immigration Holding Facility) Cutting Inmates Hair

o Clipper Cutting only METROPOLITAN STATE COLLEGE (Denver, Colorado) 1993 to 1995

Emphasis on business administration and accounting ADAMS CITY HIGH SCHOOL (Commerce City, Colorado) 1993

Diploma

References Available Upon Request