Download - 16NTC Presentation on IT Maturity
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Achieving IT MaturityFrom Survival to Success
March 23, 2016
#16NTCitmaturity
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Housekeeping
• Collaboration noteshttp://po.st/itmaturity-16NTC
• CFRE CreditsNFR – 1.5
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Agenda
• Defining IT Maturity• Improving IT Maturity• Planning IT Success
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Information= Asset
http://commons.wikimedia.org/wiki/File:Modern_warehouse_with_pallet_rack_storage_system.jpg
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Agenda
• Defining IT Success• Achieving IT Success• Planning IT Success
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What is IT success?
Too often defined by failure…• Data loss
• Applications don’t work
• Systems unavailable
• Frustration
• Lost productivity
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What is IT success?
How do you define it?
How have you seen it defined?
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http://commons.wikimedia.org/wiki/File:Seattle_library_framework_inside.jpg
Power of Framework
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Helpful Frameworks• ITIL (formerly the IT Infrastructure Library)
• Gartner Infrastructure & OperationsMaturity Model
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ITIL - Services Oriented Approachdefinition
An IT service is one or more IT systems that enable a business process or function.
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ITIL - Services Oriented Approachpurpose
The role of the IT department is to create value for the rest of the organization through the implementation and maintenance of IT services.
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0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
GartnerInfrastructure & Operations MM
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0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner IOMM
Management Capability
Busin
ess
Alig
nmen
t
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Quadrant
Management Capability
Busin
ess
Al
ignm
ent Managed
Aligned
Disconnected
Unmanaged
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Quadrant
Managed
Aligned
Create ValueSerendipity
Dysfunction Cost CenterDisconnected
Unmanaged
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Infrastructure & Operations MM• Level 0 – Survival
Little to no focus on IT infrastructure and operations.
• Level 1 – AwarenessRealization. Begin to take action.
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Infrastructure & Operations MM• Level 2 – Committed
Move to a managed environment. Basic, day to day process. Basic customer service.
• Level 3 – ProactiveGain efficiency through standardization, governance, and policy.Refine process.
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Infrastructure & Operations MM• Level 4 – Service Aligned
Aligned with overall business objectives.Deliver consistent and competitive services.
• Level 5 – Business PartnershipFocused on innovation. Increasing value of entire organization (not just IT services).
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0-Survival1-Awareness
2-Committed
3-Proactive4-Service Aligned
5-Business Partnership
Gartner IOMM
Management Capability
Busin
ess
Alig
nmen
t
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Define IT success as…• IT is a resource for the organization
• IT is an enabler not a hindrance
• Technology builds capacity
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Agenda
• Defining IT Success• Achieving IT Success• Planning IT Success
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1) Assign Governance2) Establish Management3) Build out IT Department4) Prioritize needs!
Basic Steps
https://commons.wikimedia.org/wiki/File:Spiral_stairs_Germany.jpg
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Management
Governance
ITDepartment
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Hold the IT Department accountable for creating business value for the rest of the organization through IT services.
Governance
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Ensure that the IT department creates value for the rest of the organization through the implementation and maintenance of IT services.
Management
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Management
Governance
Key Relationship
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• CFO/COO owns their role
• Board makes IT a priority
• Regular meetings & planning
• Reporting & key metrics
Good Governance
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Good Governance
How do you define it?
Where have you seen it done well?
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IT Governancecannot
be outsourced
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• Understands business needs
• Understands value of IT and investments
• Can communicate/advocate value and ROI
• Basic management skills…not necessarily technical skills
Good Management
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Changing Nature of IT
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Good Management
How do you define it?
Where have you seen it done well?
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4 Roles of IT Department
Resolve IncidentsFulfill Service RequestsProvide Access
Network HealthAutomationEngineering
Project MgmtChange MgmtUser Adoption
PlanningBusiness AlignmentInformation SystemsIT
Department
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4 Roles of IT Department
Help DeskEngineering
PMOCIOIT
Department
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Agenda
• Defining IT Success• Achieving IT Success• Planning IT Success
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Org Strategy Org Goals for IT IT Goals
Enterprise Architecture
for ITIT
Scorecard
Planning Process
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Business Continuity
Reporting
Compliance
Automation/efficiency
Culture
Ongoing Support
Usability
Mobile Access
Cost
Requirements / Business Needs
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Planning Framework• Recognize that IT Is not Monolithic
• IT is not just the IT department
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Planning FrameworkQ1 Q2 Q3 Q4 Total
Run - OperationsGrow - ProjectsTransform - New Initiatives
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Planning FrameworkYear 1 Year 2 Year 3 Year 4 Year 5
Run - OperationsGrow - ProjectsTransform - New Initiatives
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Planning
Successful• Matching IT spend with Org
initiatives
• Budgeting for replacements
• Including IT as part of strategic planning
Sacrificial• Program centric budgeting
• Deferring investment in the name of cost savings
• IT making due
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Components of a successful plan• Rolling IT initiatives that are aligned with
the organization’s goals
• Budget to support those goals
• Method to incorporate feedback and course correct
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Q&A
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Please complete surveyCan be found in both the mobile app and on
the website listinghttp://po.st/7SKMDU