4Results Together
COMMUNITY PARTNERSHIPS
FOR PROTECTING CHILDREN
4Results Together
COMMUNITY PARTNERSHIPS
FOR PROTECTING CHILDREN
ENSURING PEOPLE ARE INVOLVED:
The Staying Factor
ENSURING PEOPLE ARE INVOLVED:
The Staying Factor
4Results Together4Results Together
PERSISTENCEPERSISTENCE
PASSIONPASSION POWERPOWER
PERFORMANCEPERFORMANCE
LAYING THE GROUNDWORKLAYING THE GROUNDWORK
4Results Together 4
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDREN
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDREN
Community Partnerships for
Protecting Children recognizes that
keeping children safe is everybody’s business
Community Partnerships for
Protecting Children recognizes that
keeping children safe is everybody’s business
4Results Together 5
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDREN
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDRENCore Principles:
– Child protection service agencies, working alone, cannot keep children safe from abuse and neglect
– Citizens and community members should be directly involved in providing support to families in need and in shaping the types of service and support that are made available to families
– Supports and services must be based in the communities in which families live
Local communities have to shape their own strategies and develop a range of services based on their own resources, needs, and cultures.
Core Principles:– Child protection service agencies, working
alone, cannot keep children safe from abuse and neglect
– Citizens and community members should be directly involved in providing support to families in need and in shaping the types of service and support that are made available to families
– Supports and services must be based in the communities in which families live
Local communities have to shape their own strategies and develop a range of services based on their own resources, needs, and cultures.
4Results Together 6
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDREN
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDRENBrings together:
– Parents– Youth– Social Service professionals– Faith ministries– Local businesses– Schools– Caring neighbors
To help design, govern and participate in programs that seek to create a continuum of care and support for children, youth and parents in their neighborhoods.
Brings together:– Parents– Youth– Social Service professionals– Faith ministries– Local businesses– Schools– Caring neighbors
To help design, govern and participate in programs that seek to create a continuum of care and support for children, youth and parents in their neighborhoods.
4Results Together 7
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDREN
COMMUNITY PARTNERSHIPS FOR
PROTECTING CHILDRENBut what can happen?
– Lack of common language and framework– Different amounts and kinds of
participation– Expectations based on the past history of
“the way” to do it– Sense of inequality based on job, position,
title, education or lack thereofWhich can lead to:
– Distrust– Lack of buy-in and investment– Lack of continued participation
But what can happen?– Lack of common language and framework– Different amounts and kinds of
participation– Expectations based on the past history of
“the way” to do it– Sense of inequality based on job, position,
title, education or lack thereofWhich can lead to:
– Distrust– Lack of buy-in and investment– Lack of continued participation
4Results Together 8
PARTNERSHIP LEADERSHIP
PARTNERSHIP LEADERSHIP
1. Assessing the environment for partnership readiness
2. Sharing power and influence3. Creating clarity: Establishing
outcomes and mobilizing people4. Developing people at each step5. Building trust and managing
conflict6. Self-reflecting by the leadership
1. Assessing the environment for partnership readiness
2. Sharing power and influence3. Creating clarity: Establishing
outcomes and mobilizing people4. Developing people at each step5. Building trust and managing
conflict6. Self-reflecting by the leadership
REQUIRES:
4Results Together 9
Courage is the most
important of all the virtues. Because if you haven’t
courage, you may not have the opportunity to use any of
the others.
Courage is the most important of all the virtues.
Because if you haven’t courage, you may not have
the opportunity to use any of the others.
””
““Maya AngelouMaya Angelou
4Results Together 10
LEADERSHIP LESSON
LEADERSHIP LESSON
There must be a willingness to invest resources —
both human and financial — to make it happen.
There must be a willingness to invest resources —
both human and financial — to make it happen.
You’ve gotta have skin in the game…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
4Results Together 11
SocialSocial
EconomicEconomic
PoliticalPolitical
TechnologicalTechnological
EnvironmentalEnvironmental
SURROUNDING FORCES
SURROUNDING FORCES
CulturalCultural
4Results Together 12
The universe is
made up of stories, not of atoms.
The universe is made up of stories,
not of atoms.
””
““Muriel
Rukeyser, American
poet
Muriel Rukeyser, American
poet
4Results Together 13
ACCEPTANCEACCEPTANCE
To move people where you want them to be, you
must first accept them where they are.
To move people where you want them to be, you
must first accept them where they are.
4Results Together 14
LEADERSHIP LESSON
LEADERSHIP LESSON
Inevitably, you will encounter setbacks and barriers to success…DON’T PANIC! Find a way to manage the
barrier and keep going.
Inevitably, you will encounter setbacks and barriers to success…DON’T PANIC! Find a way to manage the
barrier and keep going.
The Hitchhiker’s Guide…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
4Results Together 15
RATE OF CHANGERATE OF CHANGE
• The lily’s double everyday.
• The pool will be full in 30 days.
• On what day will the pool be half full?
• The lily’s double everyday.
• The pool will be full in 30 days.
• On what day will the pool be half full?
4Results Together 16
RATE OF CHANGERATE OF CHANGE
29th Day29th Dayday
% 0
20
40
60
80
100
120
1/21/2
4Results Together 17
LEADERSHIP LESSON
LEADERSHIP LESSON
Progress can seem to creep along at a snail’s pace,
then suddenly flies at lightning speed…
be ready to run with it.
Progress can seem to creep along at a snail’s pace,
then suddenly flies at lightning speed…
be ready to run with it.
The tipping point…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
4Results Together 18
RESOURCESRESOURCES
From REVENUEFrom REVENUE
To RISK MANAGEMENTTo RISK MANAGEMENT
4Results Together 19
MANAGING RISK/FEAR OF FAILURE MANAGING RISK/FEAR OF FAILURE
• Appreciate all contributions, however small
• Recognize that the partnership is a business relationship and each wants a return on investment
• Focus on the outcomes that are to be achieved for the family
• Appreciate all contributions, however small
• Recognize that the partnership is a business relationship and each wants a return on investment
• Focus on the outcomes that are to be achieved for the family
4Results Together 20
Fair is another four
letter word that starts with “F” and can’t be used in polite public.
Fair is another four letter word that starts with “F” and can’t be used in polite public.
””
““UnknownUnknown
4Results Together 21
LEADERSHIP LESSON
LEADERSHIP LESSON
You must have an openness to doing
community and family support work when you both create the
opportunity and the opportunity presents itself.
You must have an openness to doing
community and family support work when you both create the
opportunity and the opportunity presents itself.
Seizing Opportunities…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
SIX STRATEGIESSIX STRATEGIES
4Results Together 23
SIX STRATEGIESSIX STRATEGIES
1. Tap Personal Assets
2. Involve All People
3. Map Results Strategies
1. Tap Personal Assets
2. Involve All People
3. Map Results Strategies
4. Incorporate Self-Interests
5. Implement Strategic Actions
6. Align Individual Responsibilities
4. Incorporate Self-Interests
5. Implement Strategic Actions
6. Align Individual Responsibilities
SIX STRATEGIESSIX STRATEGIES
One: TAP PERSONAL
ASSETS
One: TAP PERSONAL
ASSETS
4Results Together 25
PASSION SOURCESPASSION SOURCES
• CUSTOMS• LANGUAGES• WORLD VIEW
Problems vs. Opportunities
• PREFERENCESBegetting, Becoming, Being, Bequeathing
• ASSETS
• CUSTOMS• LANGUAGES• WORLD VIEW
Problems vs. Opportunities
• PREFERENCESBegetting, Becoming, Being, Bequeathing
• ASSETS
4Results Together 26
Equality is what
doesn’t exist between equals.
Equality is what doesn’t exist
between equals.
””
““e.e cummingse.e cummings
4Results Together 27
ASSETSASSETS
• Authority• Connections• Expertise• Facilitation• Personality
• Authority• Connections• Expertise• Facilitation• Personality
• Reputation• Resources• Rewards
• Reputation• Resources• Rewards
• Confrontation• Confrontation
4Results Together 28
LOST IN TRANSLATION
LOST IN TRANSLATION
VOICE INFLECTIONVOICE INFLECTION
WORDSWORDS
38%38%
55%55%
Albert Mehrabian,
UCLA psychology professor
Albert Mehrabian,
UCLA psychology professor
7%7%
I hope you understand what I’m dealing with.
FACIAL EXPRESSION & BODY LANGUAGE
FACIAL EXPRESSION & BODY LANGUAGE
SenderSender
ReceiverReceiver
4Results Together 29
CELEBRATECELEBRATE
Each person!
All steps!
Every success!
All the time!!
Each person!
All steps!
Every success!
All the time!!
4Results Together 30
LEADERSHIP LESSON
LEADERSHIP LESSON
Agency staffs, volunteers and the entire community
have to see, hear, feel and believe you care about
a family… you’ve got to “Walk the Talk!”
Agency staffs, volunteers and the entire community
have to see, hear, feel and believe you care about
a family… you’ve got to “Walk the Talk!”
Shared passion…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
SIX STRATEGIESSIX STRATEGIES
Two: INVOLVE ALL
PEOPLE
Two: INVOLVE ALL
PEOPLE
4Results Together 32
Leadership springs up
at the intersection of personal passions
and public problems.
Leadership springs up at the intersection of personal passions
and public problems.
””
““Barbara CrosbyBarbara Crosby
4Results Together 33
Being a man or a woman
is a matter of birth. Making a difference is a matter of choice.
Being a man or a woman is a matter of birth. Making a difference is a matter of choice.
””
““Patricia Russell-McCloud
Patricia Russell-McCloud
4Results Together 34
INTENSITY OF RELATIONSHIPSINTENSITY OF
RELATIONSHIPS
CooperationCooperation CoordinationCoordination CollaborationCollaboration
IntensityIntensity
4Results Together 35
SELECTED INVOLVEMENT
SELECTED INVOLVEMENT
Core InitiationCore Initiation
CollaborationCollaborationCoordinationCoordinationCooperationCooperation
RIGHT LEVEL, RIGHT PLACE, RIGHT TIME, RIGHT WORK
= PARTNERSHIP
RIGHT LEVEL, RIGHT PLACE, RIGHT TIME, RIGHT WORK
= PARTNERSHIP
4Results Together 36
LEADERSHIP LESSON
LEADERSHIP LESSON
Family outcomes may not ultimately end up as you
originally envisioned, but there is magic in the “relationship mileage”
that occurs in the process!
Family outcomes may not ultimately end up as you
originally envisioned, but there is magic in the “relationship mileage”
that occurs in the process!
Embrace the magic…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
SIX STRATEGIESSIX STRATEGIES
Three: MAP RESULTS STRATEGIES
Three: MAP RESULTS STRATEGIES
4Results Together 38
EVALUATIONEVALUATION
E = InE = In
EVALUATIONEVALUATION
VALUE = Valor/StrengthVALUE = Valor/Strength
Finding strength in what we do
Finding strength in what we do
4Results Together 39
INDIVIDUALIZED COURSE OF ACTION
RESULTS ARE CENTRAL
INDIVIDUALIZED COURSE OF ACTION
RESULTS ARE CENTRAL
• Level 1: Institute strength-based engagement/assessment skills and the FTM process
• Level 2: Ensure trained FTM facilitators and access to FTMs are available for families
• Level 3: Develop a plan for Quality Assurance Sustainability
• Level 4: Implement Quality Assurance Plans whose outcomes reflect family respect, engagement, and empowerment
• Level 1: Institute strength-based engagement/assessment skills and the FTM process
• Level 2: Ensure trained FTM facilitators and access to FTMs are available for families
• Level 3: Develop a plan for Quality Assurance Sustainability
• Level 4: Implement Quality Assurance Plans whose outcomes reflect family respect, engagement, and empowerment
4Results Together 40
STRATEGIC MAPSTRATEGIC MAP
Individualized Course of Action for the Family
Individualized Course of Action for the Family
4Results Together 41
LEADERSHIP LESSON
LEADERSHIP LESSON
Stay focused on key outcomes and results
while giving up some control of what gets done
and how it gets done.
Stay focused on key outcomes and results
while giving up some control of what gets done
and how it gets done.
Giving up control…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
SIX STRATEGIESSIX STRATEGIES
Four: INCORPORATE
SELF-INTERESTS
Four: INCORPORATE
SELF-INTERESTS
4Results Together 43
INCORPORATING SELF-INTERESTSINCORPORATING SELF-INTERESTS
RESULTSRESULTS
Self-Interests
Self-Interests
Self-InterestsSelf-Interests
4Results Together 44
God protect me from
self-interest masquerading
as moral principle.
God protect me fromself-interest
masquerading as moral principle.
””
““Mark TwainMark Twain
4Results Together 45
Self-interest is
the prime mover of people.
Self-interest is the prime mover
of people.
””
““Saul AlinskySaul Alinsky
4Results Together 46
SELF-INTERESTSELF-INTEREST
Self-interest is not good or bad. It has to be
acknowledged, not denied.
Self-interest is not good or bad. It has to be
acknowledged, not denied.
4Results Together 47
INCLUDING DIFFICULT PEOPLE
INCLUDING DIFFICULT PEOPLE
• Wish they were gone• Blame them for what’s wrong• Focus attention on what they’re
doing or not doing
• Wish they were gone• Blame them for what’s wrong• Focus attention on what they’re
doing or not doing
• Learn their self-interests• Accommodate their needs at
the appropriate level
• Learn their self-interests• Accommodate their needs at
the appropriate level
4Results Together 48
INCORPORATIONINCORPORATION
Self-
Interests
Self-
InterestsPlanningPlanning
ResourcesResources
Strategic
Priorities
Strategic
Priorities
AlignmentAlignment
4Results Together 49
LEADERSHIP LESSON
LEADERSHIP LESSON
The outcome and course of action can and often do vary by each family and
everyone’s self-interests; they can’t be mass-produced.
Be flexible!
The outcome and course of action can and often do vary by each family and
everyone’s self-interests; they can’t be mass-produced.
Be flexible!
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
Avoid “cookie cutters”…
SIX STRATEGIESSIX STRATEGIES
Five: IMPLEMENT STRATEGIC
ACTIONS
Five: IMPLEMENT STRATEGIC
ACTIONS
4Results Together 51
Reality is the
leading cause of stress for those in
touch with it.
Reality is the leading cause of
stress for those in touch with it.
””
““Lily TomlinLily Tomlin
4Results Together 52
EFFECTIVE MEETINGSEFFECTIVE MEETINGS
1. Know the purpose
2. Choose the facilitator
3. Set the stage
4. Create the context
5. Manage the information
1. Know the purpose
2. Choose the facilitator
3. Set the stage
4. Create the context
5. Manage the information
6. Set ground rules
7. Focus the discussion
8. Keep action minutes
9. Evaluate and celebrate
10.End on time
6. Set ground rules
7. Focus the discussion
8. Keep action minutes
9. Evaluate and celebrate
10.End on time
4Results Together 53
Key Decisions/ResponsibilitiesKey Decisions/
Responsibilities
Au
tho
rita
tive
Au
tho
rita
tive
Co
nsu
ltat
ive
Co
nsu
ltat
ive
Dem
ocr
atic
Dem
ocr
atic
Co
nse
nsu
alC
on
sen
sual
Del
ega t
e dD
eleg
a te d
DECISION-MAKING PROTOCOL
DECISION-MAKING PROTOCOL
Minimum Control
Minimum Control
Maximum Control
Maximum Control
4Results Together 54
KEEP ACTION MINUTES
KEEP ACTION MINUTES
1. Attendance2. Decisions Made3. Responsibilities Taken4. Progress Made5. Purpose of Next Meeting
1. Attendance2. Decisions Made3. Responsibilities Taken4. Progress Made5. Purpose of Next Meeting
4Results Together 55
LEADERSHIP LESSON
LEADERSHIP LESSON
Family issues can seem overwhelming and insurmountable; don’t give up because
something seems too big to conquer. Break it
down to smaller pieces.
Family issues can seem overwhelming and insurmountable; don’t give up because
something seems too big to conquer. Break it
down to smaller pieces.
Don’t let the ogre chase you off…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
SIX STRATEGIESSIX STRATEGIES
Six: ALIGN INDIVIDUAL RESPONSIBILITIES
Six: ALIGN INDIVIDUAL RESPONSIBILITIES
4Results Together 57
PARTNERSHIP SUCCESS
PARTNERSHIP SUCCESS
TRANSPARENCY Each person involved knows his/her role and responsibility and everyone involved knows all key pieces at all times no
matter how the pieces change/evolve over time
TRANSPARENCY Each person involved knows his/her role and responsibility and everyone involved knows all key pieces at all times no
matter how the pieces change/evolve over time
4Results Together 58
TrustTrust
ConflictConflict
TRUST/CONFLICTTRUST/CONFLICT
4Results Together 59
≠≠
TRUST IS NOTTRUST IS NOT
Liking
Being Liked
Getting My Own Way
Liking
Being Liked
Getting My Own Way
4Results Together 60
==
TRUST ISTRUST IS
RELIANCE: We’ll do what we say we’ll do, competently
SUCCESS: We’ll achieve what we say we’ll achieve, knowledgably
RELIANCE: We’ll do what we say we’ll do, competently
SUCCESS: We’ll achieve what we say we’ll achieve, knowledgably
4Results Together 61
When the
elephants fight, the grass suffers.
When the elephants fight,
the grass suffers.
””
““Kikuyu PeopleKikuyu People
4Results Together 62
CONFLICTCONFLICT
The feet are in
agreementAfrican saying
The feet are in
agreementAfrican saying
4Results Together 63
Conflict is working
through a difference of opinion. Fighting is the avoidance of conflict.
Conflict is working through a difference of opinion. Fighting is the avoidance of conflict.
””
““Len HirschLen Hirsch
4Results Together 64
PERFORMANCE CHECKLIST
PERFORMANCE CHECKLIST
1. Personal assets tapped2. All people involved3. Results strategies mapped 4. Self-interests incorporated5. Strategic actions implemented6. Individual responsibilities
aligned
1. Personal assets tapped2. All people involved3. Results strategies mapped 4. Self-interests incorporated5. Strategic actions implemented6. Individual responsibilities
aligned
4Results Together 65
LEADERSHIP LESSON
LEADERSHIP LESSON
Turf and language often get in the way;
part of the art is not planning something “collaborative,” but allowing partnership to grow from the seeds
that are carefully planted.
Turf and language often get in the way;
part of the art is not planning something “collaborative,” but allowing partnership to grow from the seeds
that are carefully planted.
The words get in the way…
Adapted from the United Way
of the Southern Tier, New York
Adapted from the United Way
of the Southern Tier, New York
We are but one threadin the web of life.
Whatever we do to the web, we do to ourselves.
All things are bound together.All things connect.
—Chief Seattle
We are but one threadin the web of life.
Whatever we do to the web, we do to ourselves.
All things are bound together.All things connect.
—Chief Seattle