Download - 5 Tricks
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Top Five Best Practices for Enduring and Prospering in the Current Economic Environment – by Kamran Qamar
designed by Frank Chim
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2009
designed by Frank C
himero
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What Worked?
Customer Empathy Managing By Balance Sheet Low Cost Sales Channels designed by Frank C
himero
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Customer
Empathy
customer empathy ≠ customer service
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Managing by
Balance Sheet
Market for: customer life-time value wallet share
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Low Cost
Sales Channels
80 – 20 rule inversed = long tail web 2.0 = upright hockey stick
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2010
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designed by Frank Chim
ero
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Empathy to
Employees
working is not living
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TRUST
Trust = Speed Cost Trust = Speed Cost
As you go to work, your top responsibility should be to build trust. – Robert Eckert, CEO Mattel
Results = (Strategy x Execution) x Trust
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2010
&
BEY
ON
D
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Export to Emerging Markets
BRIC
GROWTH RATE: China 9% India 6.4% Developing Asia 7.4%
The World: 3.1%
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designed by Frank Chim
ero
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Show Empathy to Customers Manage from Balance Sheet Employee Low Cost Channels Build Trust with Employees Conquer Emerging Markets
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designed by Frank Chim
ero
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CP SPHERE Business Management Consultants
Strategy + Digital Marketing + Sales Channels Development
designed by Frank Chim
ero