Download - 5 Tricks
Top Five Best Practices for Enduring and Prospering in the Current Economic Environment – by Kamran Qamar
designed by Frank Chim
ero
2009
designed by Frank C
himero
What Worked?
Customer Empathy Managing By Balance Sheet Low Cost Sales Channels designed by Frank C
himero
Customer
Empathy
customer empathy ≠ customer service
Managing by
Balance Sheet
Market for: customer life-time value wallet share
Low Cost
Sales Channels
80 – 20 rule inversed = long tail web 2.0 = upright hockey stick
2010
designed by Frank Chim
ero
Empathy to
Employees
working is not living
TRUST
Trust = Speed Cost Trust = Speed Cost
As you go to work, your top responsibility should be to build trust. – Robert Eckert, CEO Mattel
Results = (Strategy x Execution) x Trust
2010
&
BEY
ON
D
designed by Frank Chim
ero
Export to Emerging Markets
BRIC
GROWTH RATE: China 9% India 6.4% Developing Asia 7.4%
The World: 3.1%
designed by Frank Chim
ero
Show Empathy to Customers Manage from Balance Sheet Employee Low Cost Channels Build Trust with Employees Conquer Emerging Markets
designed by Frank Chim
ero
designed by Frank Chim
ero
CP SPHERE Business Management Consultants
Strategy + Digital Marketing + Sales Channels Development
designed by Frank Chim
ero