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A LOOK AROUND THE CORNER BILL SCHRIER, DEPUTY DIRECTOR, CENTER FOR DIGITAL GOVERNMENT (Former Chief Techie, City of Seattle)
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1. Digging out; Dealing with Pent Up Demand –
internal demands and citizen demands 2. The Hard Decision Dividend: Innovating
Continuously and Forward 3. Riding the Wave, or Floundering in it … 4. Government as a Data-Driven Social
Enterprise: Big Data. Mobile. Social. 5. Leading in Place: Public Employees,
Technology Managers, CIOs, Elected Officials 6. Preparing Yourself for Tomorrow
Seeing Around Corners
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First of all, take those smartphones out and …
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Text answers to 22333 Starter Question: What Color is Information
Technology in Washington State?
To Answer: Text this word:
Green wgreen
Red wred
Purple wpurple
Blue wblue
None of the Above
wnone
22333
Wpurple
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1. Where We’ve Been
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100 Years Ago • 1913
• World War I was impending
• Income Tax authorized
• Ford’s first moving assembly line
• Cool tech: “wireless” radio
• Old tech: the Telegraph
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50 Years Ago • 1953
• Korean War ending
• US develops the H-Bomb
• Cool tech: television, cable
• Old tech: radio
• Univac 1103 uses random access memory
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20 Years Ago • 1993
• Bill Clinton becomes President
• Cool Tech: IBM Simon, Text Msgs, “client-server”, LANs, Windows NT
• Old Tech: mainframe computer “time-sharing”
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5 Years Ago • 2007
• Seeds of the “Great Recession”
• Cool Tech: iphone, BlackBerry, Apple-TV and … tablet computers!
• “Apps” are unknown
• Old Tech: mainframe computer
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The Long Hard Climb
State + Local Tax Revenue
2000 2012 2008
$1.5B
$1.2B
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2. Innovation
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The Innovation Lifecycle • Invention
(Curiosity)
• Commercialization
(Opportunity)
• Democratization
(Passion)
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Innovation example: 311 - CRM
Innovation: the telephone
“0” then 411 Directory Assistance
999 for emergencies – England - 1937
911 for emergencies – U.S. - 1968
311 for non-emergencies – Baltimore - 1998 Customer Relationship Management (CRM) Constituent Relationship Management (CRM) Web-based 311 systems with CRM Mobile 311 App with both web and voice Citizen Connect – Boston City Worker - Boston
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I have no special talent. I am only passionately curious.
-Albert Einstein
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Here’s the thing about waves….
You either ride them or they wash over you!
Next Wave of Government Technology
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IT
Go
vern
me
nt
Too
ls
Skill
s V
alu
e Mainframe Computing
Automation
Data Processor
Engineer
DP Manager
Accounting And Forms
Personal Computing
IBM PERSONAL COMPUTER
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IT
Go
vern
me
nt
Too
ls
Skill
s V
alu
e
Personal Computing
Client-Server
Architect
IT Director/CIO
Data
Re-engineering
Internet and WWW
THE INTERNET
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IT
Go
vern
me
nt
Too
ls
Skill
s Internet and Web
Web Self-service
Innovator
CIO
Accountant
Budget Analyst
Val
ue
Information
Consolidation
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IT
Go
vern
me
nt
Too
ls
Skill
s V
alu
e
Social Interaction Collaboration
Leader/Visionary
Content
Smart platforms/sensors Apps Search 4G LTE Social networks
YOU
Consolidation
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3. Social Media
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57% Of your state and local government peers say
YES
Is Social Media useful for workforce productivity?
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Robert Woolley, Chief Technical Architect, Department of Technology Services, State of Utah
Being Social
(Video deleted to reduce file size)
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Government as a Social Enterprise Building it at the Edges
Social Media is useful for workforce productivity? 57%
Facebook allowed in workplace 42%
LinkedIn allowed in workplace 58%
YouTube allowed in workplace
45%
Plan to deploy citizen facing app in the next 12 months
39%
Tablets will become primary computing devices in state and local government
30%
BYOD Policy in place 44%
Indicators of another Wave
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Policies
Value?
Meaningful metrics
Culture
Managing Content
Service Delivery
Social Media Challenges
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4. Mobility
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Jon Walton, Chief Information Officer, San Francisco
Mobility: Meet Me Where I am
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Mobility
30% of state and local IT officials think that tablets will
eventually be the primary
computing device in state and local
government
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“Users would login 5 to 6 times a day, going though our authentication and security. Each login would take six or seven minutes, total 30-45 minutes per day, per user of lost productivity.” -Harold Tuck ,CIO, San Diego County
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Communities of Practice
Clouds for Oakland, Suffolk and King
The Burglary
The Inspection
The Tennessee DMV
Gesture, Voice and the Phone as Jewelry
The Smart Phone Shiv
Social Media & Mobility Examples
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5. Beeeeg Open Data
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Open Data and Government
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Too much data - not enough intelligence Mining data for solutions
Can data make you smarter?
Enterprise Content Management Business Intelligence Predictive Analytics
Algorithms and Big Data
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Bryan Sivak, Former Chief Innovation Officer, State of Maryland
Consumable Public Data
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I am… ▪ Checking public transit
arrival times ▪ Looking up restaurant
inspection results ▪ Submitting a 311
request
I am able to… ▪ Analyze performance and
set benchmarks ▪ Eliminate stovepipes ▪ Use dashboards and
metrics ▪ Drive results
I am able to … ▪ See which departments
need support ▪ Offer help ▪ Build applications with the
data that government acting alone could not
Citizens
I am able to … ▪ Question performance ▪ Find best practices ▪ Tie funding to
outcomes ▪ No longer rely on my
“gut” Elected Officials
Department Heads
Private Sector
Data
Answers in the Data
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6. Cloudy with a Chance
of Computing
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Bryan Sivak, Former Chief Innovation Officer, State of Maryland
Infrastructure in the Cloud
(Video deleted to reduce file size)
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Government as a Social Enterprise Building it from the Center and the Cloud
Strategy to Applying Reusable Technology (START)
• Prototyping multi-tenant, shared services cloud consortium in Oregon, Utah, Minnesota and Illinois
• Expected to be a lower cost model for costly systems
Two-thirds (65%) of GovTech Exchange Respondents say forecast calls for clouds
Three quarters (78%) anticipate a combination of the cloud and the data center working together
A quarter (22%) think the cloud and the premises-based data center will square off
Three quarters (76%) think the cloud data center will eventually win out
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Sean Vinck, Chief Information Officer, State of Illinois
Cloud: Risk vs. Savings
(Video deleted to reduce file size)
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7. Themes, People
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• Mobile Payments
• BYOD
• Location-based services
Mobility
• Application/Infrastructure Consolidation
• Cloud Computing
• Securing Information vs. Securing Everything
Operational Efficiency
• Big Data, Open Data and Analytics
• Social Media
• Shared Services
Smart(er)
Government
CDG Themes
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of state CIOs feel their influence is increasing 71%
Riding the Wave Means Keeping Your Balance
At the same time, a growing number of states are moving the position of CIO out of the cabinet and placing it under the supervision of budget or procurement director.
CIO – Chief Information Officer CIO – Chief Innovation Officer Social and New Media Directors
Squishy Titles Measured by Results
California Washington Arizona
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Gnarly New Positions Social and New Media Directors
New Media Strategy Broaden Reach Engage public
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Be Essential (or someone else will be)
Move past consolidation of data centers, staff
Shift focus from retrenchment to capitalizing on business opportunities to change
Exploit new technologies and evangelize the better use of the entire IT ecosystem
Put the premium on leadership and innovation
Engage the private sector in a new way – as trailblazers, innovators, economic engines
Lead into the next wave of social interaction and the renovation of government into a data-driven social enterprise
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GOVERNING INSTITUTE RESEARCH
PUBLIC EMPLOYEE MOTIVATORS
• Only 58% of public sector employees are fully engaged in their jobs.
• Serving the public with integrity was the highest rated metric and the most distinguishing factor for public employees.
• Key opportunities to improve engagement: Feeling Valued, Empowering employees to improve service, and Giving Recognition.
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80%
31%
33%
50%
50%
55%
92%
39%
39%
37%
36%
32%
6%
0% 20% 40% 60% 80% 100%
*Learn and Grow
Feel Valued
Empowered to …
Understands Goals
Make a Difference
Proud to Work Here
Serves With Integrity
Strongly Agree
Somewhat Agree
* This was a yes or no question
48
GOVERNING INSTITUTE RESEARCH
SPECIFIC COMPONENTS
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Schrier’s 11 Things A Boss Should Say/Do
1. (Smile) 2. “Hello” 3. "What do you think?" 4. "I'm sorry." 5. "How can I help you?" 6. "Go ahead – I got your back." 7. "Here's what's going on and why we are doing
this … " 8. "This isn't going to work for me. Here's why…" 9. "You did a great job." 10. "Here's what I'm looking for." 11. "It can wait until later."
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Schrier’s 10 Things An Employee Should Say
1. "How am I doing? How did I do?" 2. "Don't worry about it – I got it." 3. "I just read/watched/heard…and it got me thinking
that…" 4. "You know how we've been doing X? Why do we do it
that way?" 5. "Here's a problem – here’s what I'd recommend and
why." 6. "Here's what I learned and how I'll do it better next time 7. "You gotta see/read/listen to this – it’s pretty cool." 8. "Do you know who I can talk with to understand this
better?" 9. "What can I do to help? 10. Be the “Angel’s Advocate”
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The Innovation Lifecycle
Curiosity
Opportunity
Passion
I have no special talent. I am only passionately curious.
-Albert Einstein
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Lessons in applied innovation from state and local government…
www.centerdigitalgov.com
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