Abuse it…. or Use it

@estojakovic

2 sides to the story

BAD

GOOD

What to do?

Hierarchy of UX Needs

desirable

usable

reliable

functional

Enjoyable to use

Easy to use

Available

Works as designed

How to avoid abuse?

Social/Single Sign-on

Tokens

Radar Speed Limit Signs

Abuse Prevention Gone Wild!

Captcha!

Some likely candidates

•  Prod Mgmt controls UX

•  UX has lost the big picture

•  No UX team

•  Engineers are in control

•  Biz Reqts v User Reqts

Preventing Sales / Abandonment

Breeds Hostility / Feeling of insecurity

1. Question the value of allowing abuse

2. Embrace the abuse

3. Focus on user intent

4. Question security

@estojakovic

@estojakovic

5. Be Creative

@estojakovic

Honeypot

@estojakovic

If you want people to like your product … make it a likable person. Make this world safer and more enjoyable!