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abuse it or use it

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Abuse it…. or Use it @estojakovic

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As UX designers, we need to represent users to make sure that systems that are put in place to prevent abuse are made to make the system harder to use than prevent abuse.

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Page 1: Abuse It or Use It

Abuse it…. or Use it

@estojakovic

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2 sides to the story

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BAD

GOOD

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What to do?

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Hierarchy of UX Needs

desirable

usable

reliable

functional

Enjoyable to use

Easy to use

Available

Works as designed

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How to avoid abuse?

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Social/Single Sign-on

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Tokens

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Radar Speed Limit Signs

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Abuse Prevention Gone Wild!

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Captcha!

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Some likely candidates

•  Prod Mgmt controls UX

•  UX has lost the big picture

•  No UX team

•  Engineers are in control

•  Biz Reqts v User Reqts

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Preventing Sales / Abandonment

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Breeds Hostility / Feeling of insecurity

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1. Question the value of allowing abuse

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2. Embrace the abuse

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3. Focus on user intent

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4. Question security

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@estojakovic

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@estojakovic

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5. Be Creative

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@estojakovic

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Honeypot

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@estojakovic

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