Download - AES Eletropaulo in Numbers

Combating fraud and energy theft: An integrated field force and

management approach

Nirlei Aparecida Ferreira

Newton Augusto Magalhães dos Santos

AES Eletropaulo in NumbersAES Eletropaulo in Numbers

5 , 1 m i l l i o nC u s t o m e r s

2 4M u n i c ip a l i t i e s

3 2 .4 8 0E n e r g y ( G W h /y e a r ) fo r e c a s t 2 0 0 4

4 . 5 2 6 k m 2A r e a

1 6 m i l l i o nP o p u l a t i o n

H ig h l ig h t s

8 , 8 % o f p o p u la t i o n i n B r a z i l

4 1 % o f p o p u la t i o n i n S ã o P a u l o s t a te

0 , 0 5 % o f t h e a r e a i n B r a z i l

1 , 8 3 % o f t h e a r e a i n S ã o P a u l o s t a te

D is t r ib u t io n :

1 1 4 k mU n d e r g r o u n d L in e s

6 .3 3 0 T o w e r s

7 6 0 k m

S u b T r a n s m i s s io n :

O v e r h e a d L in e s

A E S – E le t r o p a u lo N u m b e r s

1 0 % o f t o ta l e le c tr i c e n e r g y c o n s u m p t io n in B r a z i l

1 2 ,2 % o f B r a z i l ’ s G D P (2 0 0 3 )

3 6 ,7 % o f S ã o P a u l o ’s G D P

3 5 % o f c o n s u m p t i o n i n S ã o P a u l o s t a te

1 . 0 0 6 k mU n d e r g r o u n d N e t w o r k1 6 .7 7 2 k mS e c o n d a r y N e t w o r k

2 1 5 t h o u s .D is t r ib u t . T r a n s f o r m e r s

1 , 0 9 m i l l i o nP o le s

1 2 ,7 G V A

2 1 3S u b s t a t io n s

1 8 .1 7 6 k mP r im a r y N e t w o r k

In t a l l e d C a p a c i t y

S t r e e t L ig h t in g 2 5 0 t h o u s .

5 , 1 m i l l i o nC u s t o m e r s

2 4M u n i c ip a l i t i e s

3 2 .4 8 0E n e r g y ( G W h /y e a r ) fo r e c a s t 2 0 0 4

4 . 5 2 6 k m 2A r e a

1 6 m i l l i o nP o p u l a t i o n

H ig h l ig h t s

8 , 8 % o f p o p u la t i o n i n B r a z i l

4 1 % o f p o p u la t i o n i n S ã o P a u l o s t a te

0 , 0 5 % o f t h e a r e a i n B r a z i l

1 , 8 3 % o f t h e a r e a i n S ã o P a u l o s t a te

D is t r ib u t io n :

1 1 4 k mU n d e r g r o u n d L in e s

6 .3 3 0 T o w e r s

7 6 0 k m

S u b T r a n s m i s s io n :

O v e r h e a d L in e s

A E S – E le t r o p a u lo N u m b e r s

1 0 % o f t o ta l e le c tr i c e n e r g y c o n s u m p t io n in B r a z i l

1 2 ,2 % o f B r a z i l ’ s G D P (2 0 0 3 )

3 6 ,7 % o f S ã o P a u l o ’s G D P

3 5 % o f c o n s u m p t i o n i n S ã o P a u l o s t a te




1 2 ,7 G V A








1 2 ,7 G V A







1 2 ,7 G V A





OESTE

SÃO PAULO SUL

CENTRO

ANHEMBI

LESTE

GRANDE ABC

Operational StructureOperational Structure

Pirapora do Bom Jesus

Cajamar

Santana do Parnaiba

Barueri Osasco

CAB

Anhembi

JAN

TSE

DIA

Leste

Centro SCS VGR

Itapevi

EmbuMauáSanto

Ribeirão Pires

Cotia

Itapecerica da Serra

São Bernardo do Campo Embu-GuacuSão Lourenço

Juquitiba

André

da Serra

Oeste

Grande ABC

São Paulo Sul

RGS

14 ETT’s102 delivery points

Electric SystemElectric System

DISTRIBUTION SECUNDARY 127/220

185.000 DISTRIBUTION TRANSFORMS

6 Fraud Dispatch Center

RESIDENTIAL

COMMERCIAL / INDUSTRIAL -MT10.000 CUSTOMERS

DISTRIBUTION PRIMARY CIRCUITS 13.800 V

Substransmission Lines 138.000 V or 88.000 V

ETD

ETC – INDUSTRY IN HV

COSSystem Operation Center

Transmission over 230.000 V.

CODDistribution Operation Center

1.000.000 POLE

140 ETD’s106 ETC’S

USINAS

5.000.000 CONNECTIONS

4 Public Ilumination Dispatch Center

530.000 LIGHT BULBS (SP)

281.000 LIGHT BULBS (ABC E OESTE)1700 PRIMARY CIRCUITS18.700KM GRID

CTEEP

http://www.cteep.com.br/

Eletropaulo Operation CenterEletropaulo Operation Center

COS

System Operation Center

CEAC

Customer Attendance Center

COD

Distribution Operation Center

Area: 13.139 m2

Employees: 335

ET 80249

ET 96582

RUA COLÔNIA DA GLORIA

VMA 11CH 60874

RUA TUBARANA

AV. LINS DE VASCONCELOS

EP 2193

FRAUD Illegal Connections

JGL 2

Technical Losses

Energy: 2182 GWh (5,6%)Cost: R$ 195 MM



Total LossesTotal Losses

Energy Loss Evolution (%)Energy Loss Evolution (%)

Eletropaulo Total Losses

5,5% 5,5% 5,5% 5,6% 5,6% 5,6%

3,2%

4,2%

3,2% 3,6%5,8%

7,7% 7,60%

0%

2%

4%

6%

8%

10%

12%

14%

1999 2000 2001 2002 2003 2004

Technical Losses Illegal Connec Fraud / Theft Non Technical Losses

8,7%9,1%

11,3%

13,3% 13,2% 12,3%

Total Losses - LTM

12,26%

12,54%12,41%

12,84%12,84%12,84%

13,09%

12,48%12,67% 12,77%

12,50%

12,23%12,34%

10,0%

10,5%

11,0%

11,5%

12,0%

12,5%

13,0%

13,5%

Dec-0

3

Jan-

04

Feb-

04

Mar

-04

Apr-0

4

May

-04

Jun-

04

Jul-0

4

Aug-0

4

Sep-

04

Oct-0

4

Nov-0

4

Dec-0

4

Energy Loss Evolution (%)Energy Loss Evolution (%)

MAIN MAIN

ACTIONSACTIONS

Loss Reduction Program - 2004Loss Reduction Program - 2004

• Theft and Fraud of Electric Energy;

• Illegal Connections and Minimum Fee;

• Register Errors;

• Reactive Energy Collection.

Loss Reduction ProgramLoss Reduction Program

MWh Recuperado(Resultado Acumulado até Ago 2004)

635.809

Total Recuperado

Main Initiatives 2004

setembro842.758

MWh Recovered

Total Recovered2004 Energy Recovered

2005•320 Crews at Fraud Combat•500000 inspections

Loss Loss ReductionReduction Program – Campaigns Program – Campaigns

DENUNCIATION HOT LINE

Agreement with the Denunciation Hot Line, a phone service by which denunciation on electric energy theft and fraud can, anonimously, be made.

CALL CENTER

Negotiation of Fraud via Call Center, which is one more channel for contact with irregular status customers,and it facilitates the assessment and discussion of debts.

Loss Reduction Program – Other ActionsLoss Reduction Program – Other Actions

LOSSES PER SUBSTATION

Geographic identification of areas with greater potential loss recovery, via control of the energy measured in the Distribution Substations (SEs) secondary and comparison with the amount of billed energy to the respective customers.

INVESTIGATION

Investigation of detected frauds in order to identify and arrest the infractors, restraining future actions of the kind.


PARTNERSHIPS

Develop partnerships and agreements with the Public Power and other concessionaires aiming the search for synergies and internal controls improvement.


• The Atende CI system allows a corporate management of field inspections, enabling a higher control of the steps of detection, action and collection of the irregularity, increasing the company Losses Program efficiency.

• The integrated management of crews turn the process of fraud combat more efficient once it standardizes the criteria, the methodologies for irregularities identification and the entire detection history record.

ATENDE CI

““Atende CI’ - Loss Reduction ProgramAtende CI’ - Loss Reduction Program

Integration of SystemsIntegration of Systems

New Module ATENDE

Database

Fraud Management / Anomalies = SGFA

Dataware House

InspectionsInspections

HistoryHistory

TOI’s / TCD’sTOI’s / TCD’s

NegociationsNegociations

AnomaliesAnomalies

BillingBilling

RateRate

ScheduleSchedule

CollectionCollection

Oracle

Mainframe

Grade

GPMMeters

SAP

Access

CalculusCenter

ATENDEIrregular

Comsumption

Oracle

INSP

Binary

History of inspectionsReason of cancel inspectionCriiterium ConsumptionAttendanceEtc

DatabaseATENDE System

Operation FlexibilityOperation Flexibility

Any Unit is able to audit areas Any Unit is able to audit areas already inspected with no fraud already inspected with no fraud detected, by just changing the detected, by just changing the radio frequency.radio frequency.

OESTE

ANHEMBI

CENTRO

LESTE

GRANDE ABC

SÃO PAULO

SUL

Audits through cross-inspectionsAudits through cross-inspections

OESTE

ANHEMBI

CENTRO

LESTE

GRANDE ABC

SÃO PAULO

SUL

Reallocation of the Inspections from the Unit that is below Target to help Reallocation of the Inspections from the Unit that is below Target to help neighbor Unitsneighbor Units

Unit exhausted the Unit exhausted the management levelmanagement level

Reallocation carried out Reallocation carried out through Atende Systemthrough Atende System

Central


ANHEMBI

CENTRO

LESTE

GRANDE ABCSÃO

PAULO SUL

OESTE

ANHEMBIANHEMBI

ANHEMBI

CENTROCENTRO

CENTRO

GRANDE ABC

GRANDE ABC

GRANDE ABC

ANHEMBIANHEMBIANHEMBI

CENTROCENTROCENTROCENTRO

GRANDE ABC

GRANDE ABC

GRANDE ABC

The system allows areas unification on the weekends and night shift The system allows areas unification on the weekends and night shift (smaller inspections flow). (smaller inspections flow). It is a 24-hour / seven-day operation.It is a 24-hour / seven-day operation.


InspDW SystemInspDW System - Generation of Suggestions for - Generation of Suggestions for InspectionsInspections

Período: Variação (%) Variação (%)Qte. GeradaTotal InspeçãoEm OrdemTOIAnomaliaNão InspecionadaMWhAcertividade (%) TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom TOI Anom

5,2 13,1 5,9 3,5 7,1

319200

161

2.0891.373273124

1

01/Nov à 22/Nov 01/Out à 22/Out

To

tal

Ele

tro

pau

lo

To

tal

Un

idad

e:

xxxxxx

xx 22/nov23/nov01/Out à 22/Out01/Nov à 22/Nov

1716

22/nov23/nov1917161

1

302823113

“on line” Counters

Fraud Management TerminalFraud Management Terminal

Productivity per Electrician, UnitProductivity per Electrician, Unit

Productivity per Crew, UnitProductivity per Crew, Unit

Localization Spans, Repair per RecordLocalization Spans, Repair per Record

Management Fraud Terminal – Graph PictureManagement Fraud Terminal – Graph Picture

Indexes - FraudIndexes - Fraud

Inspection Attendance Time – TAIInspection Attendance Time – TAITIME INTERVAL BETWEEN THE START OF DISPLACEMENT AND THE END OF INSPECTION.

Displacement Time – TDDisplacement Time – TD TIME INTERVAL BETWEEN THE MOMENT OF AUTHORIZATION FOR DISPLACEMENT OF THE INSPECTION CREW THROUGH THE MOMENT OF ARRIVAL AT THE INSPECTION SITE.

Inspection Time – TIInspection Time – TITIME INTERVAL BETWEEN THE ARRIVAL OF CREW AT THE SITE AND END OF INSPECTION.

Time “Non Aggregated” – TNATime “Non Aggregated” – TNATIME INTERVAL BETWEEN THE END OF INSPECTION AND START OF OTHER INSPECTION AND THE TIME OF THE BEGINNING OF THE JOURNEY UP TO THE FIRST DISPLACEMENT AND THE END HOUR OF THE LAST INSPECTION OF THE JOURNEY.

TD

First Inspection

HID = HFHL

TI

TAI = Time of Attendance

Displacement Beginning Hour

Localization Hour

End HourHID = HFHL

TI

TAI = Time of Attendance

Displacement Beginning Hour

Localization Hour

End Hour

Second InspectionTNATNA

TD

Download - AES Eletropaulo in Numbers

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