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Leading Teams In Stressed-out Times!
Leading Teams In Stressed-out Times!
Bill Stieber, Ph.D. Orchestrated Dynamics www.stieber.com 1
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Leading Teams In Stressed-out Times!
StressStress
A condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize
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Leading Teams In Stressed-out Times!
ChangeSupportDemands of the jobJob RoleControl of work environmentRelationships within the workplace
Sources of StressSources of Stress
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Leading Teams In Stressed-out Times!
Stages of TeamsStages of Teams
Strain
Stress
Burnout
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Leading Teams In Stressed-out Times!
Top 10 Signs of Stress and BurnoutTop 10 Signs of Stress and Burnout
1. Indirect communication2. Insensitivity to others’ feelings3. Negative attitudes4. Reduced sense of humor5. Lack of caring attitude
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Leading Teams In Stressed-out Times!
6. Reduced sense of team belonging7. Lack of team cohesiveness8. Breakdown of social manners9. Reduced team identity10. Reduced problem solving activities
Top 10 Signs of Stress and Burnout Top 10 Signs of Stress and Burnout (cont.)(cont.)
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Leading Teams In Stressed-out Times!
1. Identify the stressors (at work)2. Decide who might harmed and how3. Evaluate the risk and take action4. Monitor your assessment over time
Steps to AssessmentSteps to Assessment
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Leading Teams In Stressed-out Times!
Effective Teamwork
Business Focus
Engagement
Integrated Approach for Teamwork in Integrated Approach for Teamwork in Tough TimesTough Times
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Leading Teams In Stressed-out Times!
Effective TeamworkEffective Teamwork
Higher levels of interpersonal communicationTeamworkAccountabilityTrust
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Leading Teams In Stressed-out Times!
Business strategy
Specific goals and results
Effective organizational communication
Business FocusBusiness Focus
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Leading Teams In Stressed-out Times!
EngagementEngagement
Visioning and goal setting
Optimism
Energized practices
Emotional Intelligence
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Leading Teams In Stressed-out Times!
Emotional EngagementEmotional Engagement
Proud of organization’s mission, values and
reputation
Valued by manager and colleaguesInformed; opinions are considered
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Leading Teams In Stressed-out Times!
Communicate the MessageCommunicate the Message
Reinforce core messagesReinforce regularlyTimely advice Right informationRight timeSolicit input and feedback Over-communication
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Leading Teams In Stressed-out Times!
Different Methods of CommunicationDifferent Methods of Communication
Verbal
Visual
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Leading Teams In Stressed-out Times!
Emotions are ContagiousEmotions are Contagious
Person upset or angry – quickly spread
A person with good sense of humor – get whole room laughing
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Leading Teams In Stressed-out Times!
Leadership StrategiesLeadership Strategies
Increase contact with individualsGain a sense of the person’s (team’s) stressShow caring, sensitive concern for themSeek to understandIndicate you are there for them Recognize their good work on the team
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Leading Teams In Stressed-out Times!
Leadership Strategies (cont.)Leadership Strategies (cont.)Use your sense of humor to approach moremore sensitive issuesEncourage people to take care of themselvesSuggest more work-life balance activitiesOffer 1 to 1 coaching on issuesHave some fun team-building experiences
Reaffirm team identity by having “teamactivities”
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Leading Teams In Stressed-out Times!
Help everyone manage their emotions
Make sense of something confusing ordisturbing
Give direction
Inspire and motivate
Emotional LeadershipEmotional Leadership
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Leading Teams In Stressed-out Times!
Which events create pressure for me?How do I behave under pressure?
What signals do I send to subordinates?
Are these signals helpful, or do theyundermine the success of my business?
Ask Yourself:Ask Yourself:
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Leading Teams In Stressed-out Times!
Peer Groups for Support:Peer Groups for Support:
Peers facing similar challengesClear and stretching collective peer group performance targetsSelf-governing peer groupsEffective means of achieving mutual co-operationFormal part of organization design
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Leading Teams In Stressed-out Times!
Building Effective NetworksBuilding Effective Networks
Know which contacts to build into network partners
Ascertain level of commitmentSell on benefits Periodically check on progress
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Leading Teams In Stressed-out Times!
Being Tough- Holding HandsBeing Tough- Holding Hands
Do all you can to prevent stress at work
Recognize the pressure points and signsof building stress within your team
Effectively assist individuals in managing and alleviating stress
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Leading Teams In Stressed-out Times!
Managing workload and resources
Dealing with work problems
Process planning and organization
Prevent Common Stressors – Work Prevent Common Stressors – Work DemandsDemands
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Leading Teams In Stressed-out Times!
Preventing Common Stressors-Preventing Common Stressors-EngagementEngagement
EmpowermentParticipationDevelopment
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Leading Teams In Stressed-out Times!
Access and visibilityTeam healthFeedbackIndividual focus
Preventing Common Stressors-SupportPreventing Common Stressors-Support
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Leading Teams In Stressed-out Times!
Preventing Common Stressors- Preventing Common Stressors- RelationshipsRelationships
Conflict managementManaging emotionsEstablishing a positive style Empathy
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Leading Teams In Stressed-out Times!
Developing a Culture for Stress Developing a Culture for Stress and Turmoiland Turmoil
Assess culture for readiness for changeBring major problems to the surfaceIdentify conflicts
Define factors to recognize and influenceResistance for the unexpected
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Leading Teams In Stressed-out Times!
Identify elements for designing anyChange elementsBe explicit about culture and underlyingvaluesPrepare for the unexpectedCreate ownershipCommunicate the message
Developing a Culture for Stress Developing a Culture for Stress and Turmoiland Turmoil
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Leading Teams In Stressed-out Times!
Managing MeetingsManaging Meetings
Establish a set of ground rules for the way people work togetherHelp the team become more self-awareLeaders need to establish positive normsTune into own and team’s values, priorities, sense of meaning and goals Create a climate where you can articulate a shared mission that moves people
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Leading Teams In Stressed-out Times!
Working with Difficult PeopleWorking with Difficult People
Positive change strategySell benefitsBe creative in the use of influence skills
Think of differences – styles, types
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Leading Teams In Stressed-out Times!
Don’t careJust want the job doneFear is your motivatorAnger others – act as it didn’t matter
Creating DissonanceCreating Dissonance
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Leading Teams In Stressed-out Times!
Events and celebrations powerful Addresses the “Need for Belonging”Celebrate accomplishments
Opportunity to see colleagues from adifferent perspective
Time to relax - identify with a commonpurpose
Team CelebrationsTeam Celebrations
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Leading Teams In Stressed-out Times!
Team Celebrations (cont.)Team Celebrations (cont.)
Greater interaction
Breaks down hidden barriers
Often leads to more openness and trust
Collective sense of family, inclusiveness
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Leading Teams In Stressed-out Times!
Team Celebration Examples:Team Celebration Examples:A golf tournamentA fishing tournamentA 10K runBowling outingsTrips to the casinosWalk-a-thonA picnicWeight-loss contest Team appreciation dayMilestone achievements
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Leading Teams In Stressed-out Times!
PreparePositiveParticipateProvide communicationPerform and execute
Team Success in Challenging Times- Team Success in Challenging Times- The Five P’s The Five P’s
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Leading Teams In Stressed-out Times!
Stress and Resiliency in Turbulent TimesStress and Resiliency in Turbulent TimesOverwhelmed = not engagedSurvival mode = not thinking of new wayStress compromises the ability to respond withpatience and goodwillStress compromises the ability to respond quicklyStress compromises innovationStress compromises talent retentionStress compromises productivity
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Leading Teams In Stressed-out Times!
Give as much control as possibleHelp employees build self-efficacy Keep the dream alive by celebrating winsRemove unnecessary sources of stressCommunicate, communicate, communicateStrengthen relationships
Action for Higher Team Engagement Action for Higher Team Engagement During Challenging TimesDuring Challenging Times
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Leading Teams In Stressed-out Times!
Bill Stieber, Ph.D. President, Orchestrated Dynamics 215-860-6098 [email protected] www.stieber.com
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