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Building Trust
through Compliance
Majlinda Despoti
Vodafone Albania
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Trust matters
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Our approach and focus areas
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Compliance Program in place including Anti-Bribery (AB)
PREVENTION
• High risk Policies
– clear standards
• Speak Up
• SPEAK U
CULTURE
• Doing What’s
Right Campaign
• Line Manager
Event – Tone
from the Top
• E-learning
programs
GOVERNANCE
• Combined
assurance -
Compliance &
Internal Audit
• Risk & Control
Mattrix
• Reporting and
Monitoring
annually
MONITORING
• Annual Policy
Compliance
Review
• Deep Dive –
Subject matter
experts assessing
their respective
areas
Code of
Conduct
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Bribery & corruption risks identified
High risk
markets
Our response
• Annual risk assessment in local
markets and Group to understand and
limit the exposure to risks
Business
acquisition
&
Integration
Our response
• Due diligence process when
considering whether to acquire or
merge with another business – historic
and current compliance with AB and
corruption measure is part of it.
• Implementation of AB program
Building &
upgrade
networks
Our response
• Clear position communicated internally
and contractors: No form of
inducement must be ever offered to
secure a permit, lease or access to a
site.
Spectrum
licensing • Encourage government and regulators to
adopt competitive, transparent and well-
managed actions.
• Specialist training and guidance to
employees in roles that interacts with
government officials
Working
with 3rd
parties
Our response
• Screened for AB compliance prior to
appointment and informed of our policy.
• Required to comply with Code of Conduct
and Code of Ethical Purchasing.
• Assess compliance ongoing basis
Winning &
retaining
business
Our response
• Mandatory, targeted face2face training to
commercial teams and other employees in
higher risks role
• Global register of gifts & hospitality to ensure
that all is appropriate and not improperly
influenced the contract award/renewal
Our response
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It is worthy?
Provider of Choice
Credible & reliable to
work with
Customers
TRUST
Partners
TRUST
Business
ACHIEVEMENTS
Employees
TRUST
Employer of Choice
Trust enables people to do business with each other.
Doing business is what creates wealth
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Some facts that it is worthy • 2001: Vodafone launched in Albania
• 2002: 1st 100 000 customers in 4 months
• 2003: Leaders in Post-Pay services
• 2004: Leaders in revenue share
• 2005: 1st youth pre-pay tariff plan
• 2006: The 1st to launch Mobile Broadband services
• 2007: Vodafone Albania Foundation - the only one of its kind in the business sector
• 2008: Leader in market share and revenue
• 2009: The 1st to introduce Blackberry Services
• 2010: The 1st to launch 3G services in Albania
• 2011: The most admired Brand - No.1 Community in the Vodafone Club
• 2012: The 1st to launch ‘Telemedicine’ Project
• 2013: Introduction of Vodafone RED tariff plans
• 2015: The 1st to launch 4G services
• 2016: Best and widest network as certified by P3 Communication Agency (best in test)
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Conclusions
Even the best training, practices, and policies will be
ineffective if leaders are not visibly and explicitly
committed to an ethical and compliant corporate
culture.
Tone from the Top
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Contact Details
Majlinda Despoti Head of Compliance
Vodafone Albania
Mobile: +355692223521
Email: [email protected]