building trust through compliance - united nations office on … · 2017-10-09 · building &...
TRANSCRIPT
Building Trust
through Compliance
Majlinda Despoti
Vodafone Albania
Trust matters
Our approach and focus areas
Compliance Program in place including Anti-Bribery (AB)
PREVENTION
• High risk Policies
– clear standards
• Speak Up
• SPEAK U
CULTURE
• Doing What’s
Right Campaign
• Line Manager
Event – Tone
from the Top
• E-learning
programs
GOVERNANCE
• Combined
assurance -
Compliance &
Internal Audit
• Risk & Control
Mattrix
• Reporting and
Monitoring
annually
MONITORING
• Annual Policy
Compliance
Review
• Deep Dive –
Subject matter
experts assessing
their respective
areas
Code of
Conduct
Bribery & corruption risks identified
High risk
markets
Our response
• Annual risk assessment in local
markets and Group to understand and
limit the exposure to risks
Business
acquisition
&
Integration
Our response
• Due diligence process when
considering whether to acquire or
merge with another business – historic
and current compliance with AB and
corruption measure is part of it.
• Implementation of AB program
Building &
upgrade
networks
Our response
• Clear position communicated internally
and contractors: No form of
inducement must be ever offered to
secure a permit, lease or access to a
site.
Spectrum
licensing • Encourage government and regulators to
adopt competitive, transparent and well-
managed actions.
• Specialist training and guidance to
employees in roles that interacts with
government officials
Working
with 3rd
parties
Our response
• Screened for AB compliance prior to
appointment and informed of our policy.
• Required to comply with Code of Conduct
and Code of Ethical Purchasing.
• Assess compliance ongoing basis
Winning &
retaining
business
Our response
• Mandatory, targeted face2face training to
commercial teams and other employees in
higher risks role
• Global register of gifts & hospitality to ensure
that all is appropriate and not improperly
influenced the contract award/renewal
Our response
It is worthy?
Provider of Choice
Credible & reliable to
work with
Customers
TRUST
Partners
TRUST
Business
ACHIEVEMENTS
Employees
TRUST
Employer of Choice
Trust enables people to do business with each other.
Doing business is what creates wealth
Some facts that it is worthy • 2001: Vodafone launched in Albania
• 2002: 1st 100 000 customers in 4 months
• 2003: Leaders in Post-Pay services
• 2004: Leaders in revenue share
• 2005: 1st youth pre-pay tariff plan
• 2006: The 1st to launch Mobile Broadband services
• 2007: Vodafone Albania Foundation - the only one of its kind in the business sector
• 2008: Leader in market share and revenue
• 2009: The 1st to introduce Blackberry Services
• 2010: The 1st to launch 3G services in Albania
• 2011: The most admired Brand - No.1 Community in the Vodafone Club
• 2012: The 1st to launch ‘Telemedicine’ Project
• 2013: Introduction of Vodafone RED tariff plans
• 2015: The 1st to launch 4G services
• 2016: Best and widest network as certified by P3 Communication Agency (best in test)
Conclusions
Even the best training, practices, and policies will be
ineffective if leaders are not visibly and explicitly
committed to an ethical and compliant corporate
culture.
Tone from the Top
Contact Details
Majlinda Despoti Head of Compliance
Vodafone Albania
Mobile: +355692223521
Email: [email protected]