Download - Change management
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The central issue to creating change is never just strategy, structure, culture, or systems.
The core of the matter is always about changing behavior of people, how they see and think about what is new or proposed
- JOHN KOTTER THE HEART OF CHANGE
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WHAT IS CHANGE MANAGEMENT ?
Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome.
Change is inevitable Change is uncomfortable Change is disruptive The complexity of change
has increased
People ... feel awkward, self-conscious think first about what they have to
give up feel alone can only handle so much are at different levels of readiness revert to the old as soon as the
pressure is off
FACTS ABOUT CHANGEDYNAMICS OF CHANGE
GOALS AND EFFECTS OF
CHANGE MANAGEMENT:
• minimize disruption• exert some control over the schedule• reduce the pain of the change• get the affected employees involved in planning and executing
the change• build teamwork at all levels of the organization as they work
together to implement the change• establish a foundation for change that will make future changes
easier
KEY FEATURES OF CHANGE MANAGEMENT
• Change is the result of dissatisfaction with present strategies
• It is essential to develop a vision for a better alternative
• Management have to develop strategies to implement change
• There will be resistance to change
JOHN KOTTER'S 'EIGHT STEPS TO SUCCESSFUL CHANGE'
1. Increase urgency2. Build the guiding team3. Get the vision right4. Communicate for buy-in5. Empower action6. Create short-term wins7. Don't let up8. Make change stick
STAGES OF CHANGE MANAGEMENT
1. Change Management Planning
2. Manage the Actual Change
3. Bottom Line
FIVE BARRIERS TO SUCCESSFUL CHANGE
1. Normal Human resistance
2. Pressures of day-to-day events
3. Scarce resources
4. Inadequate planning processes
5. Incomplete information and changing circumstances
SOURCES "The Heart of Change" - John Kotter How social media and digital environments are changing management,
collaboration and organizations? - www.elisa.com/en/ John Kotter's eight step model - www.kotterinternational.com Definition of Change management - www.prosci.com/change-
management/definition/ Kotter's eight step model - www.kotterinternational.com Organizational and personal change management, process, plans, change
management and business development tips - www.businessballs.com/changemanagement.htm
Change management should be like a dolphin, not a whale - http://www.torbenrick.eu/