CHANGE MANAGEMENT

Konstantyn Flisiuk

WHAT IS CHANGE ?

TRANSITION

CURRENT STATE FUTURE STATE

”

The central issue to creating change is never just strategy, structure, culture, or systems.

The core of the matter is always about changing behavior of people, how they see and think about what is new or proposed

- JOHN KOTTER THE HEART OF CHANGE

”

WHAT IS CHANGE MANAGEMENT ?

Change management is the application of a structured process and set of tools for leading the people side of change to achieve a desired outcome.

CHANGE IS GOING TO HAPPEN

1953Chevrolet Corvette C1 2014

Chevrolet Corvette C7

CHANGE IS GOING TO HAPPEN

CHANGE IS GOING TO HAPPEN

You can manage change or you can let change just happen on its own

Change is inevitable Change is uncomfortable Change is disruptive The complexity of change

has increased

People ... feel awkward, self-conscious think first about what they have to

give up feel alone can only handle so much are at different levels of readiness revert to the old as soon as the

pressure is off

FACTS ABOUT CHANGEDYNAMICS OF CHANGE

GOALS AND EFFECTS OF

CHANGE MANAGEMENT:

• minimize disruption• exert some control over the schedule• reduce the pain of the change• get the affected employees involved in planning and executing

the change• build teamwork at all levels of the organization as they work

together to implement the change• establish a foundation for change that will make future changes

easier

KEY FEATURES OF CHANGE MANAGEMENT

• Change is the result of dissatisfaction with present strategies

• It is essential to develop a vision for a better alternative

• Management have to develop strategies to implement change

• There will be resistance to change

FORMS OF CHANGE

CHANGE MANAGEMENT IS A DOLPHIN, NOT A WHALE

JOHN KOTTER'S 'EIGHT STEPS TO SUCCESSFUL CHANGE'

1. Increase urgency2. Build the guiding team3. Get the vision right4. Communicate for buy-in5. Empower action6. Create short-term wins7. Don't let up8. Make change stick

STAGES OF CHANGE MANAGEMENT

1. Change Management Planning

2. Manage the Actual Change

3. Bottom Line

FIVE BARRIERS TO SUCCESSFUL CHANGE

1. Normal Human resistance

2. Pressures of day-to-day events

3. Scarce resources

4. Inadequate planning processes

5. Incomplete information and changing circumstances

SOURCES "The Heart of Change" - John Kotter How social media and digital environments are changing management,

collaboration and organizations? - www.elisa.com/en/ John Kotter's eight step model - www.kotterinternational.com Definition of Change management - www.prosci.com/change-

management/definition/ Kotter's eight step model - www.kotterinternational.com Organizational and personal change management, process, plans, change

management and business development tips - www.businessballs.com/changemanagement.htm

Change management should be like a dolphin, not a whale - http://www.torbenrick.eu/