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CIO Function
Canadian Experience
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Strategic Leadership
• Strategic program management Vs Management of ICT
Public Value
AdministrationLegitimacy
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Political Structure Driver
• Three primary divisions of power– Federal, Provincial, Local Government– Determines who provides services (and tax)
• Silos– ministerial– jurisdictional
Division of power drives the e-gov service offerings
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Example service responsibilities
Federal Provincial Local
Foreign policy Law and order Law and order
National security Medical Permits & Licensing
Income security Education Municipal works
Wealth sharing Roads Roads
Vehicles & Driving Land registration / use
Public health /sanitation
policy service inter-action
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Service change
Public Value
AdministrationLegitimacy
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Transaction driven change
broadcastInformation
exchange$
exchange
service restructure
national local
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CIO actions
• Ministerial– Established technology functions– Bureaucratic traditions
• Jurisdictional– Demand for type of service change
• Size– Ease of of making a change to the bureaucracy
Closer to the citizen – more service innovation
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National CIO Function
• Positioned in Treasury Board of Canada– Treasury Board
• Central spending / program authority• Reports to Cabinet (headed by a Minister)• No line responsibilities
• Origins in mid-late 1980s– Technology standards movement– ICT policy to coordinate independent Ministerial efforts
• Had advisory capability for (large) spending approval (Treasury Board Directives)
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… CIO / ICT Management• services traditionally delivered in Ministries
– established / long experience / successful– Some Ministries provide corporate wide services Eg.:
payroll, telecomm carrier– Own CIOs, management and implementation structures
• Formalized as CIO function late 90s (1997)– Evolved as a coordinating and oversight– Lever is budget approval– CIO and extensive working group councils– ICT human resources planning and management
• Centralized coordination, planning and oversight with decentralised execution
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Examples
• Cities– City of Vancouver
• Provinces• Universities
– McGill University– University of British Columbia– University of Ottawa– University of Maryland (College Park)