CIO Function

Canadian Experience

Strategic Leadership

• Strategic program management Vs Management of ICT

Public Value

AdministrationLegitimacy

Political Structure Driver

• Three primary divisions of power– Federal, Provincial, Local Government– Determines who provides services (and tax)

• Silos– ministerial– jurisdictional

Division of power drives the e-gov service offerings

Example service responsibilities

Federal Provincial Local

Foreign policy Law and order Law and order

National security Medical Permits & Licensing

Income security Education Municipal works

Wealth sharing Roads Roads

Vehicles & Driving Land registration / use

Public health /sanitation

policy service inter-action

Service change

Public Value

AdministrationLegitimacy

Transaction driven change

broadcastInformation

exchange$

exchange

service restructure

national local

CIO actions

• Ministerial– Established technology functions– Bureaucratic traditions

• Jurisdictional– Demand for type of service change

• Size– Ease of of making a change to the bureaucracy

Closer to the citizen – more service innovation

National CIO Function

• Positioned in Treasury Board of Canada– Treasury Board

• Central spending / program authority• Reports to Cabinet (headed by a Minister)• No line responsibilities

• Origins in mid-late 1980s– Technology standards movement– ICT policy to coordinate independent Ministerial efforts

• Had advisory capability for (large) spending approval (Treasury Board Directives)

… CIO / ICT Management• services traditionally delivered in Ministries

– established / long experience / successful– Some Ministries provide corporate wide services Eg.:

payroll, telecomm carrier– Own CIOs, management and implementation structures

• Formalized as CIO function late 90s (1997)– Evolved as a coordinating and oversight– Lever is budget approval– CIO and extensive working group councils– ICT human resources planning and management

• Centralized coordination, planning and oversight with decentralised execution

Examples

• Cities– City of Vancouver

• Provinces• Universities

– McGill University– University of British Columbia– University of Ottawa– University of Maryland (College Park)