Download - Citizen Eye
![Page 1: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/1.jpg)
How It Works?
User Launches the App to report an administrative
complaint
Camera switches on
User can take a picture or
video/audio recording of the complaint site
User tags the picture file with a number of descriptions from the
dropdown list
User then sends the file
The file is received at the central server of
Lucknow District Administration
Administration takes the necessary action.
![Page 2: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/2.jpg)
Screenshots…..
![Page 3: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/3.jpg)
Registration Process
With the successful installation of the application user can register himself
by providing his essential details.
![Page 4: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/4.jpg)
Post-Registration
On successful registration user gets a confirmation message on his phone
and email address provided.
![Page 5: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/5.jpg)
Submitting Your Complaints
User gets two options for supplying the photographs of the complaint site.
Picture from camera.
Picture from gallery
![Page 6: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/6.jpg)
Capturing Pictures
Capturing pictures from camera.
You can capture maximum 3 pictures.
![Page 7: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/7.jpg)
If user doesn’t have access to internet he can upload a picture directly from
the gallery.
![Page 8: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/8.jpg)
Complaint Section
Here, users can record their complaint to give more insight into the nature of
complaint with the tap of a single button.
User can select wide range of complaints type like, water logging, damage
road etc.
![Page 9: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/9.jpg)
Confirming Complaint
A complaint number is sent via SMS and email to the user, confirming the
complaint being registered.
![Page 10: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/10.jpg)
Checking Status
Users can check the status of their old complaints by clicking drop-down
menu where they are provided with their particular complaint numbers.
![Page 11: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/11.jpg)
Citizen Eye Administrator Section…..
![Page 12: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/12.jpg)
Citizen Eye Admin
It is an app for the officials to manage the complaints
assigned to them by the administrator.
![Page 13: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/13.jpg)
What Officers Can Do?
The officer gets assigned cases which he chooses to accept or re-direct back
to the administrator (in case the complaint does not pertain to his
department).
They can close any complaints.
They can reply to each citizens complaints.
![Page 14: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/14.jpg)
Screenshots….
![Page 15: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/15.jpg)
Admin Login Screen
Admin can login with the help of the username and password he provided.
![Page 16: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/16.jpg)
Case Status Screens There are two options on the screen.
Process Complaints.
Completed Complaints.
![Page 17: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/17.jpg)
Process Complaints
User can accept the complaints and can work upon it by choosing the update
option from the menu.
![Page 18: Citizen Eye](https://reader030.vdocuments.net/reader030/viewer/2022032421/55a750a41a28ab52018b47a8/html5/thumbnails/18.jpg)
The officer can further close the case whenever he wishes to.