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Reference Manual for
Clark Hall Resident Assistants
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NathanBobb
Reference Manual forClark Hall Resident
Assistants
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Table of Contents
Introduction:..............................................................................................................................................................1 FrontDesk...................................................................................................................................................................5AppearanceoftheFrontDesk.......................................... ............................................ ..................................5
AppearanceofthePersonBehindtheFrontDesk................................................................................5AttitudeofthePersonBehindtheFrontDesk........................................................................................5ProhibitedActivitiesBehindtheFrontDesk...........................................................................................6RAMealBehindtheFrontDesk....................................... ............................................ ..................................6
EmergencyProtocol................................................................................................................................................9Tornado......................................... ............................................ ............................................. ..................................9TornadoCallingTree.....................................................................................................................................9WhattodoinCaseofaTornado........................................ ............................................ .........................10
FireEmergency......................................... ............................................ ............................................. .................10Rounds........................................ ............................................ ............................................. .......................................13TheRoundsSchedule............................................ ............................................ ............................................. ..135:00pmRound............................................ ............................................ ............................................. ..........1312:00amMidnightRound............................................. ............................................ ................................1312:00pmNoonRound............................................ ............................................ ........................................13
RoomChecks........................................... ............................................ ............................................ .........................17SafetyChecks...................................... ............................................ ............................................ .........................17SafetyChecksChecklist........................................ ............................................ ............................................. ..17StepstoFollowifYouConfiscateSomething.......................................... ............................................ ...17ImportantRulesaboutSafetyChecks......................................... ............................................ ..................17
Index............................................ ............................................ ............................................. .......................................19
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Introduction:ClarkHallisastudentresidencewithgreathistory.AsaResidentAssistant(RA),youare
responsibleforyourresidentssafetyandthehallsorganization.Thismanualwillgetyou
throughseveralkeythingsyoumustperformwhilebeinganRAinClarkHall.Thefirst
chapterwilltalkaboutthefrontdesk.Youwillseeimportantrulesandtasksyoumust
performwheneveryouarebehindthefrontdesk.Thesecondchaptertalksabouttheright
responsetowardsanemergency.Itisveryimportantthatyoumemorizeoratleastknow
verywellthesestepsincaseofanemergency.Thethirdchaptertalksabouttheround
checks.ThischapterfocusesmoreabouthowtomaintainthepublicareasinsideClarkHall
cleanandneat.Thefourthchaptertalksaboutthesafetyroomchecksthatyouaregoingto
beperformingwhilebeinganRA.
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Chapter1:FrontDesk
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FrontDeskThefrontdeskisthecenteroftheoperationofeachResidencehall.Itistheplacethat
residentsandguestscancometogetassistance,askquestions,fileacomplaint,and
interactwithstaffmembersatanytimeofthedayornight.
AppearanceoftheFrontDeskThe front desk is the first encounter and link between the visitors and Clark Hall. It
is very important that the desk looks and functions in a strict professional way. The
following points target the overall appearance of the front desk:
The desk area must be kept neat and clean. You must empty the trash at the
end of each shift.
No televisions or movies are allowed behind the front desk. Radios, CDs, and
internet radio may be played at low and reasonable levels. Personal belongings may be kept behind the desk during your shift, but after
your shift is over take your things home.
Please do not raid the office supply cabinet. If you need to use supplies that
are kept at the front desk, return them to the front desk when you are
finished so it is available for use.
AppearanceofthePersonBehindtheFrontDesk
The front desk should not only to impress but also to show class and
professionalism. The following points describe the way you should look when you
are working behind the front desk.
While working at a desk, all clothing must be clean and neat. You must wear
a UNT or green shirt.
If you are wearing shorts, they must be tailored and knee length.
You must wear shoes
When working from 8:00 am to 5:00 pm, slacks or jeans are preferred.
Do not wear pajamas, slippers, ripped clothing, inappropriate slogans,
excessive cleavage, and apparel representing other universities are not
allowed while working a desk shift.
AttitudeofthePersonBehindtheFrontDesk
Our attitude towards others makes a big difference every day. This is very
important when you are behind the front desk. The following points describe the
desired attitude that you should look like:
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Studying is allowed, however you must always be aware of what is
happening in the lobby and anyone who enters the building.
The individual working the shift is responsible for the operations of the
desk.
Be on time for your shift. When working at the desk, you should arrive 5minutes prior to your shift. Doing do will allow for consistency of coverage
and to ensure that nothing slips through the cracks with the changing of the
guard.
For student-to-student complaints, ask for the students name and room.
Then ask if they have approached the student themselves. If they already
contacted the student and did not get the desired results, call the RA from
the students wing.
ProhibitedActivitiesBehindtheFrontDeskThefrontdeskmustbefriendlywiththeresidentsbutithasrulesthatcannotbebroken
andshouldbefollowed.Thefollowingpointsdescribetheactivitiesorattitudesthatshould
andshouldnotbepracticedorshownatthefrontdeskatall:
Neverputyourfeetonthedesk,sitonthecountertops,orjumpoverthefrontdesk.
Onlyhousingemployeesandhallassociationmembersareallowedtobebehindthe
frontdesk.
Bepreparedtohelpwhenitisneeded.Personalcallsortextingwhileworking
shouldbeavoidedatallcosts.
Studentroom.numbersandcellphonenumbersmaynotbegivenouttoanyone
otherthanhousingstaffandUNTpoliceofficers.
HallDirector,full-timedeskclerkandcafeteriaphonenumbersmaynotbegiven
out
Sleepingisnotpermittedwhileondutyandwillresultintermination.
Keepthenoiselevelinthelobbyatareasonablelevel.
RAMealBehindtheFrontDesk
IfanRAisworkingdeskduringamealtime,theResidentAssistantOnCall(ROAC)canpick
upato-gomealfromthecafeteria.Thefollowingstepsdescribeheprocessthatshouldbe
followed:
1. TheRAOCshouldtaketheRAatdesksIDandaRAMealattheDeskformtothe
cafeteriastaff.
2. TheRAOCmustwritethenameoftheRAatdeskandthenameoftheRAwhois
pickingupthemeal.
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Chapter2:EmergencyProtocol
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EmergencyProtocolThetwoemergenciesyoumustbepreparedforaretornadoandfireemergencies.
Tornado
Incaseofatornado,ClarkHallanditsstaffmustbepreparedtoactandkeepsafeallresidentsinsidethehall.Therearetwotypesoftornadowarningsandeachhasadifferent
meaning;
1. TornadoWatch:Conditionsarerightfordevelopmentsofatornado.Donotsound
anyalarm.
2. TornadoWarning:Tornadoshavebeenspottedinthearea.Ifyouhearsirens,sound
thealarmandstartthetornadocallingtree.
TornadoCallingTree
ClarkHallcallsHonors(3978).AfterdeskclosescalltheHDdepartment(891-6809).FulltreeinFigure1.
Figure1:TornadoCallingTree
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WhattodoinCaseofaTornado
Incasethereisatornadowarning,youmustobeythefollowingstepsinordertoensure
yoursafetyandyourresident.
1. Grabyourroomkeyandlockyourdoor.
2. Knockinallofyourresidentsdoorsinordertowarntheabouttheemergencyandmakesureallthestudentswithdisabilitieshavebeenalerted.Askallresidentsto
takeshelter.
3. Fortheresidentsthatliveonthesecondandthirdfloor,theymustgodowntothe
firstfloortotakeshelterinthefirstfloorshallways.
4. Theresidentsthatliveonthefirstfloormustgetintotheirbathroomsandstay
there.
5. Youmustmakealistoftheresidentscurrentlyinthebuilding.
6. Stayinthehallwaysandbathroomsuntilthetornadowarninghasbeenturnedoff.
FireEmergency
AnotherkindofemergencyistheFireEmergency.Youmustbeawarethatthistypeof
emergencyisveryseriousandthefollowingstepsmustbetakenintoaccount:
1. Grabyourroomkeyandlockyourdoor.
2. Knockinallofyourresidentsdoorsinordertowarntheabouttheemergencyand
makesureallthestudentswithdisabilitieshavebeenalerted.Askallresidentsto
leavethehallthroughtheexits.
3. Fortheresidentsthatliveonthesecondandthirdfloor,theymustgodowntothe
firstfloortotakeshelterinthefirstfloorshallways.4. Theresidentsthatliveonthefirstfloormustgetintotheirbathroomsandstay
there.
5. Youmusthelpstudentsgetoutofthebuildingsafely.
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Chapter3:Rounds
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RoundsItisimportanttomaintainpublicareasinClarkHallverycleanandpresentable.EachRA
musttakethisintoaccountandperformaroundwhenevertheschedulerequires.
TheRoundsScheduleTherearethreetypesofrounds.andeachhastobedoneatadifferenttimeintheday.The
firstoneisat5:00pm,thenat12:00pm,andthelastoneat12:00am.Pleaseusethedaily
documentationchecklistwhenyouareperforminganyroundchecks.
5:00pmRound
Thefollowingpointsmustbecoveredandcheckedwheneveryouaredoingaround
checkat5:00pm:
1. Checkinwiththefrontdeskandpickupthepager
2. Checkthelobbyrestroomsforcleanlinessandtrash.3. Cleanthelobbyareas.Emptytrashcans,rearrangemisplacedfurniture,etc.
4. ChecktheKitchenette,Laundryroom,BlueRoom,andPLoungefor
cleanliness.
5. Changetrashcanlinersoutsidethehallifnecessary.
12:00amMidnightRound
Thefollowingpointsmustbecoveredandcheckedwheneveryouaredoingaround
checkat12:00am:
1. Closedownthegameroomequipmentandthemusicroom.
2. Walkhallsandfloorsofthebuildingandrecordpolicyviolationsorother
interactionswithresidents.
3. Checkfireextinguishers,stairwells,andanyproppeddoors.
6. CleanlobbyareasandchecktheKitchenette,Laundryroom,BlueRoom,and
PLoungeforcleanliness.
7. Recordanynon-functionallights
12:00pmNoonRound
Thefollowingpointsmustbecoveredandcheckedwheneveryouaredoingaround
checkat12:00pm:
1. Checkthelobbyrestroomsforcleanlinessandtrash.
2. ChecktheKitchenette,Laundryroom,BlueRoom,andPLoungefor
cleanliness.
3. Changetrashcanlinersoutsidethehallifnecessary.
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Chapter4:RoomChecks
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RoomChecksTheroomchecksaresafetychecksperformedinsideeachresidentsroominorderto
ensurethesafetyoftheresidentsofClarkHall.EachRAisresponsiblefordoingsafety
checksineachroomoftheirwingeverymonth.
SafetyChecks
Theroomchecksaresafetychecksperformedinsideeachresidentsroominordertofind
thesafetyofClarkHall.EachRAisresponsiblefordoingsafetychecksineachroomoftheir
wingeverymonth.
SafetyChecksChecklist
Inordertoperformasafetycheck,pleasefollowthenextsteps.
1. Entertheroom.IftheresidentsarenotintheroomleaveaRoomEntryNotice.
2. Visuallyscantheroomforalcohol,drugs,weaponsorotherobjectsthatcanharmthesafetyofotherresidents.
3. Checkthedoorpeephole(Figure2).Theyshouldnotbe
coveredbyanyobject.
4. Checkthebathroomdoor.
5. Checkeachelectricalcordintheroom.
6. Checkthewindowtoseeifitislockedandclosed.
7. FillouttheSafetyCheckformandmovetothenextroom.
StepstoFollowifYouConfiscateSomething
Ifduringasafetyroomcheckyoufindsomethingthatisillegalorisnotallowedtobethe
residentsroom,followthenextsteps:
1. MarkthatyouhaveconfiscatedanitemontheSafetyCheckform.
2. Leaveaconfiscationnoticetotheresident.
3. Identifytheitemwithaconfiscationlabel.
4. Placetheitemintheconfiscationlocationforyourhall.
ImportantRulesaboutSafetyChecks
Pleasepayattentiontothefollowingrules.Itisveryimportanttoensurethatwearenot
intrudingintheroomorviolatinganyrightintheresidentsroom.
RAsshouldmakeeveryefforttoperformthesafetycheckswhentheresidentsare
home.
RAscannotopenclosets,cabinets,drawers,orrefrigerators.
Ifyoufinddrugsorweapons,pleasecontactthehalldirectorortheHDOC.
Lockthedoorbehindyouifyoukeyedintotheroom.
Figure2:Peephole
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Indexappearance,5
assistance,5ClarkHall,1
clean,1,5,13
clothing,5
desk,1,5,6,9,13door,10,17
emergency,1,10FrontDesk,5,6
hall,1,5,6,9,10,13,17housing,6
key,1,10
lobby,6,13
maintain,1,13resident,10,17
residents,5,6,9,10,13,17
room,1,6,10,13,17
roundcheck,13
roundchecks,13
rules,1,6,17
safety,1,10,17
students,10
tornado,9,10
wing,6,17