Data source
LibQUAL Service Quality Survey
– Administered on a three-year cycle since 2003– Adequacy Gap Scores from the 22 core questions– Adequacy Gap Score = Perceived Score – Minimum Score
Overall Core 22 Item Score - Faculty
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
Affect of Service Dimension Score - Faculty
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
Information Control Dimension Score - Faculty
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
Library as Place Dimension Score - Faculty
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
Making electronic resources accessible from my home or office
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
IC-1 - Faculty
A library website enabling me to locate information on my own
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
IC-2 - Faculty
The printed library materials I need for my work
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
IC-3 - Faculty
The electronic information resources I need
2003 2006 2009 2013
Perceived 1 2 3 4
4.25
4.75
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75LP-4 - Faculty
Modern equipment that let’s me easily access needed information
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
IC-5 - Faculty
Easy-to-use access tools that allow me to find things on my own
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
IC-6 - Faculty
Making information easily accessible for independent use
2003 2006 2009 2013
Perceived 1 2 3 4
4.25
4.75
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75LP-7 - Faculty
Print and/or electronic journal collections I require for my work
2003 2006 2009 2013
Perceived 1 2 3 4
5.25
5.75
6.25
6.75
7.25
7.75
8.25
8.75
IC-8 - Faculty
Open-ended question sentiment analysis
Positive Negative Neutral Mixed
1. Affect of Service 25 10 0 132. Information Control 12 44 9 193. Library as Space 5 22 2 74. General 14 1 4 95. About the Survey 1 7 4 1
Total 51 78 18 34
Quality of Resources: Excellent; Quality of Librarians: Outstanding; Quality of Facilities: Excellent.
Professor, Sciences
The librarians (from Butler, TC, Science and Engineering, Digital Humanities Center, and RBML) who've helped me with teaching and research projects have been consistently smart, responsive, and fantastic. I can't say enough about what great partners they are.
Lecturer, Humanities
I'm extremely grateful to Butler for being at the forefront of the digital humanities, and for enabling me to do my research and writing from everywhere in the world.
Professor, Humanities
Columbia libraries are a gold mine to me and I greatly appreciate the materials I can get access to and the assistance I get as and when needed.
Adjunct Faculty, International and Public Affairs
The things I am most worried about are: de-accession of print publications, moving books offsite, and repurposing library space for either study spaces and digital projects. Everybody, myself included, likes digital resources, but to me a library is a place that houses BOOKS. Keep Butler this way!
Professor, Humanities