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Copyright © 2013 Pearson Education, Inc. Publishing as Prentice Hall.14- 1
Chapter 14
Managing Quality Improvement
Teams and Projects
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Chapter 14
Why employees enjoy teamsLeading teams for quality improvement.Types of teams.Implementing teamsManaging and controlling projects
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Why Employees Enjoy Teams
In a study of Project Managers, five motivators emerged:
1. Mutuality
2. Recognition for personal achievement
3. Belonging
4. Bounded power
5. Creative autonomy
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Employee Empowerment and Involvement You will have greater control over your
own work You will not be penalized for making
painful change Management is changing and becoming
more contemporary Management is committed to quality
improvement over the long haul
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Employee Empowerment and Involvement Management will concede more control
over company systems to you Management values you ideas and
opinions and will give them serious consideration
Management trusts you and is worthy of trust in return
You will be rewarded for making decisions that benefit the company
Labor is capable of making decisions
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
A number of preconditions are necessary for empowerment:
Clear authority and accountability Participation in planning at all levels Adequate communications and information
for decision making Responsibility with authority
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Flattening Hierarchies for improved effectiveness
Too many layers of management Impede creativity Stifle initiative Make empowerment impossible
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Leader Roles and Responsibilities Situational Leadership Model
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Roles and Responsibilities Belbin’s Team Roles
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Formation and Evolution Stages of a Team’s Development
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Leading teams for Quality Improvement
Team Rules Ground Rules for Effective Teams
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Types of Teams
Process improvement teams Cross-functional teams Tiger teams Natural work groups Self-directed work teams Virtual teams
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Facilitation
Helping or aiding teams by maintaining a process orientation
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Team Building
Follows a process that identifies rules for team members and helps them become competent
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Examples of Teams:
Navy Seals Massachusetts General Hospital Emergency
Room The Childress NASCAR team
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Meeting Management Steps required to planning a
meeting1. Defining an agenda
2. Developing meeting objectives
3. Designing the agenda activity outline
4. Using process techniques Parking lot
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
Team leaders and project managers spend 20% of their time resolving conflict
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams Modes of Conflict Behavior
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams
There are 4 stages in the conflict resolution process:
1. Frustration
2. Conceptualization and orientation
3. Interaction
4. Outcome
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams Leaders resolve conflict in different ways:
1. Passive conflict resolution
2. Win-win
3. Structured problem solving
4. Confronting conflict
5. Choosing a winner
6. Selecting a better alternative
7. Preventing Conflict
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Implementing teams
Conflict Resolution in Teams Avoidance Diffusion Confrontation
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Projects
Tools:
Qualifying projects Project Charters Force Field Analysis Work Breakdown Structures
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Qualifying Projects Cost Benefit Analysis (CBA) Payback Period Difference between soft costs and hard
costs
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Project Charters Help teams
identify objectives, participants and expected benefits
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Force Field Analysis
Designed to identify and quantify all of the forces for and against organizational change
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Work Breakdown Structures WBS
Identify Precedence Relationships Identify Outcome Measures Identify Task Times
Optimistic completion time Most likely completion time Pessimistic completion time
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Work Breakdown Structure
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Activity Network DiagramsPert Chart:
1. List all tasks
2. Determine task times
3. Determine which tasks depend on the completion of others
4. Draw the network diagram
5. Compute early start and early finish times
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Activity Network DiagramsPert Chart:
6. Compute late start and late finish times
7. Compute slack times and determine the critical path
Slack time = late start – early start
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Tree Diagram of Tasks
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Activity on Node (AON) Network
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Activity on Node (AON) Network with Early Times
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Activity on Node (AON) Network with Late Times
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Arrow Gantt Charts
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
MS Project Gantt Chart
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Managing and Controlling Teams
Managing Multiple Projects
Multiple-Project Control Form
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Strategic Quality PlanningManaging Quality Improvement Teams and Projects Summary
Why employees enjoy teamsLeading teams for quality improvement.Types of teamsImplementing teamsManaging and controlling projects
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