Employees’ Initiative/ Enterprising Role
in the Present Work Environment
By Debashish Brahma.Management Consultant
Speaker, Blogger On Management
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Enterprise…involves measures to encourage individuals to become entrepreneurs and equip them with the necessary skills to make a business successful (Mason, 2000)
In essence, enterprise is about spotting opportunities, creating new ideas and having the confidence and capabilities to turn these ideas into working realities (Nixon, 2004)
Enterprising
Q. What does it mean to be Enterprising?
A mindset - An attitude to problem solvingIt’s about making a difference
Some of the key characteristics of an enterprising person:
Innovative , Creative, Risk Taking, ‘Can-Do attitudeTaking or willing to take risksDisposed to actionResourceful, Energetic"An enterprising person is one who sees opportunity in all areas of life.".......Marked by imagination, initiative, ambition and energyDemonstrating Initiative and readiness to undertake new projects
Entrepreneurship…is an activity which leads to the creation and management of a new organisation designed to pursue a unique, innovative opportunity(Hindle & Rushworth, 2000)
Fundamentally, it is about using enterprise to create new business, new businesses and ‘can-do’ organisations and services(Nixon, 2004)
Intrapreneurship
…is the art of working within an organisation to effect change, by developing new ideas, procedures or products, by innovating practice and thereby enhancing the business(Kneale, 2002)
it is someone who is characterised by a particular mix of individuality, creativity, and leadership.
Enterprise skills are effectively a combination of other competencies,
including: Commercial awareness Creativity Communication skills
To be enterprising is to keep your eyes open and your mind active
Enterprise is two things.
The first is creativity The second is the courage to be
creative.
Enterprising people always see the future in the present. Enterprising people aren't lazy.
Being enterprising also means feeling good enough about yourself, having enough self worth to want to seek advantages and opportunities that
will make a difference in your future.
ENTERPRISING SKILLS
Skills Attributes Behaviours
intuitive decision making with limited information
sense of belief in self seeks and takes opportunities
coping with uncertainty and complexity
strong sense of independence
takes initiative
building know-how and trust relationships
goal/achievement orientated
builds and develops networks
creative approach to problem solving
builds own know-how and trust relationships
assesses and takes risks
negotiation capacity commitment to see things through
holistic management of situations
selling/persuasive capacity
sense of ownership over problems/actions
thinks strategically
Intrapreneurship
Imbibing a spirit of entrepreneurship within an existing organization as an employee is called intrapreneurship
Intrapreneurial Culture • Develop and emphasize on organizational vision,
goals and action plans. • Rewards for suggestions, experimentation, and
fruitful actions. • Freedom to venture beyond a specific function /
area. • Encouraging responsibility and ownership
Environment Conducive To Intrapreneurship
Encouragement of experimentation Encouragement of new ideas Acceptance of failure Providing ample opportunities Interdisciplinary approach Long term planning Encouragement of voluntary activities
Characteristics Of Intrapreneurs
Independent Direct involvement and less of
delegation Ability to coordinate with team Respect for hierarchy May not openly encourage risky
projects
Entrepreneurial PersonalityPsychological Characteristics
• Highly confident • Risk Taker • Motivated reasoning • Thirsting for the right answer • Thinking logically • Being practical
Psychological Characteristics
• Inconsistency in Planning • Blend with the environment • Cognitive dissonance - Ability to comprehend chaos • Lateral thinking - Thinking may not be supported rationally
Enterprising Skills Problem Solving Analysing Information Reasoning Creativity
Communication Self Development
Planning Leadership Resourcefulness Teamwork
Responsibility Initiative Resilience
Interpersonal Communication
Interpersonal Communication
Interpersonal communication deals with relationships between people, usually in face-to-face private settings.
Interpersonal communication is the primary way relationships are created, maintained, and changed.
Can Take Any Form
Communication Dimensions
Formality Reciprocity Commitment Accessibility Spontaneity
How do you go about Establishing Rapport?
You need Self-Confidence You must Understand People You must be Enthusiastic You must make Eye Contact You must be Interested in them
What are the most common ways we communicate?
Spoken Word
Written Word
Visual Images
Body Language
Hearing
Seeing
Smell
TouchTaste
Communication is a Series of Experiences of
Activity
CW
The Communication Process
SENDER(encodes)
RECEIVER(decodes)
Barrier
Barrier
Medium
Feedback/Response
TOTAL COMMUNICATION PROCESS
Reading16%
Writing9% Speaking
30%
Listening45%
5 Basic reasons we Do Not Listen Listening is Hard Work Competition The Rush for Action Speed differences (120 wpm v/s 360
wpm) Lack of Training
Components of Verbal Communication
Verbal
Tone Language
Verbal Communication Verbal messages are the expression of thoughts
in spoken words.
The verbal portion of your message is language which comprises the words, phrases, and sentences that you use.
You can use verbal communication in many forms such as an oration, a lecture, a presentation, or even in simple conversation.
Verbal CommunicationWhen speaking, accurate use of language and fluency alone are not enough. It is equally important to know
– what to say – to whom – and when
Non-Verbal Communication Non – Verbal communication constantly takes
place amongst individuals.
Even during a verbal conversation, non-verbal communication takes place, through gestures, eye contact, facial expressions, clothing and personal space.
Components of Non-Verbal Communication
Non-Verbal
Smiling
Eye Conta
ctGestu
resBody Language
Listening
Importance of Non-Verbal Communication
Non verbal messages are more reliable. Remember “actions speak louder than words.”
To understand people’s attitudes and receptivity to ideas better - listen to Non Verbal Clues
Non verbal communication assumes greater significance when there is a conscious effort on the part of the person / buyer to curtail feedback / flow of desirable information
Verbal Communication
Verbal and Non-Verbal Communication
Non-Verbal Communication
Hearing Vs ListeningHearing – Physical process,
natural, passive
Listening – Physical as wellas mental process, active,learned process, a skill
Listening is hard.You must choose to participate in the process of
listening.
Always think ahead about what you are going to say.Use simple words and phrases that are understood by
every body.Increase your knowledge on all subjects you are
required to speak.Speak clearly and audibly.Check twice with the listener whether you have been
understood accurately or not
ESSENTIALS OF COMMUNICATIONDos
ESSENTIALS OF COMMUNICATION
Dos In case of an interruption, always do a little recap
of what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATIONDON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of people.
Do not speak too fast or too slow.Do not speak in inaudible surroundings, as you
won’t be heard.
ESSENTIALS OF COMMUNICATION
DON’Ts
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the speaker.
Do not interrupt the speaker. Do not jump to the conclusion that you have
understood every thing.
How to Improve Existing Level ofCOMMUNICATION?
Improve pronunciation. Work on voice modulation. Work on body language. Read more Listen more Improve language. Avoid reading or watching or listening
unwanted literature, gossip, media presentation etc
How to Improve Existing Level ofCOMMUNICATION
Interact with qualitative people. Improve on you topic of discussion, Practice meditation & good thoughts. Think and speak. Do not speak too fast. Use simple vocabulary. Do not speak only to impress someone. Look presentable and confident.
…in the new global and diverse workplace requires
excellent communication skills!
Success for YOU…