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Final PresentationA Journey in Excellence
GM502Melanie Long
Kaplan University September 21, 2009
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Clarity of Purpose Critical Thinking Creative Intelligence Create the atmosphere Clear and engaging goals Courage
In Collaboration, we trust
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MIN
DFU
L CO
MM
UN
ICATIO
N
Actively Listen
Seek to Understand
Convey Value
Create a culture of sharing
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What we have here is a
failure to communicate
!(Cool Hand Luke)
Fight the good fight!
Rules of Engagement- Conflict Management:
The right mind-setThe right heart-setThe right skill-set
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Develop and Manage Talent
It’s all about the Environment
Increase Marketable Skills
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GR
EAT M
AN
AG
ER
S
EN
GA
GE
Strengths
Triggers
Learnin
g Style
The 3 Levers
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Manager Collaborative Coach
Team
Individual› Performance› Developmental
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Focus on
Growth
Retention
Production
Efficiency
Dialogue
Teamwork
Morale
Stability
Profit
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Man
ag
ing
R
ela
tion
sh
ips
Exte
rnally
Inte
rnally
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ReferencesBuckingham, M. (2005). What great managers do. Harvard Business Review,
83(3), 70-80.Burgoon, J., Berger, C., Waldron, V..(2000, Spring). Mindfulness and
interpersonal communication. BNET: The place to go for management. Retrieved August 31, 2009, from http://findarticles.com/p/articles/mi m0341/is 1 56/ai 63716504/pg 3/?tag=content;col1.
Caproni, P. (2005). Management Skills for Everyday Life: The Practical Coach (pp. 113-149). Upper Saddle River, NJ: Pearson/Prentice Hall.
Goman, C. (2004, November). Unleashing the Power of Creative Collaboration. Communication World, 21(6), 14-17. Retrieved August 29, 2009, from Academic Search Premier database.
Gosling, J. &Mintzberg, H. (2003). The five minds of a manager. Harvard Business Review. 81(11), 54-64.
Hill, L.D. (2004). New manager development for the 21st century. Academy of Management Executive. 18(3).
Jamrog, J. (2004). The perfect storm. Human Resource Planning, 27(3), 26-34.Johnston, L. (2005). [Review of the book "Crucial Conversations"]. Business
Book Review. 21(39). p. 1-9.Osland, J.S., Turner, M.E., Kolb D.A., & Rubin, I.M. (2006). The organizational
behavior reader (8th Ed.). Prentice Hall. ISBN: 0131862995, (pp.295-306).