Final PresentationA Journey in Excellence

GM502Melanie Long

Kaplan University September 21, 2009

Clarity of Purpose Critical Thinking Creative Intelligence Create the atmosphere Clear and engaging goals Courage

In Collaboration, we trust

MIN

DFU

L CO

MM

UN

ICATIO

N

Actively Listen

Seek to Understand

Convey Value

Create a culture of sharing

What we have here is a

failure to communicate

!(Cool Hand Luke)

Fight the good fight!

Rules of Engagement- Conflict Management:

The right mind-setThe right heart-setThe right skill-set

Develop and Manage Talent

It’s all about the Environment

Increase Marketable Skills

GR

EAT M

AN

AG

ER

S

EN

GA

GE

Strengths

Triggers

Learnin

g Style

The 3 Levers

Manager Collaborative Coach

Team

Individual› Performance› Developmental

Focus on

Growth

Retention

Production

Efficiency

Dialogue

Teamwork

Morale

Stability

Profit

Man

ag

ing

R

ela

tion

sh

ips

Exte

rnally

Inte

rnally

ReferencesBuckingham, M. (2005). What great managers do. Harvard Business Review,

83(3), 70-80.Burgoon, J., Berger, C., Waldron, V..(2000, Spring). Mindfulness and

interpersonal communication. BNET: The place to go for management. Retrieved August 31, 2009, from http://findarticles.com/p/articles/mi m0341/is 1 56/ai 63716504/pg 3/?tag=content;col1.

Caproni, P. (2005). Management Skills for Everyday Life: The Practical Coach (pp. 113-149). Upper Saddle River, NJ: Pearson/Prentice Hall.

Goman, C. (2004, November). Unleashing the Power of Creative Collaboration. Communication World, 21(6), 14-17. Retrieved August 29, 2009, from Academic Search Premier database.

Gosling, J. &Mintzberg, H. (2003). The five minds of a manager. Harvard Business Review. 81(11), 54-64.

Hill, L.D. (2004). New manager development for the 21st century. Academy of Management Executive. 18(3).

Jamrog, J. (2004). The perfect storm. Human Resource Planning, 27(3), 26-34.Johnston, L. (2005). [Review of the book "Crucial Conversations"]. Business

Book Review. 21(39). p. 1-9.Osland, J.S., Turner, M.E., Kolb D.A., & Rubin, I.M. (2006). The organizational

behavior reader (8th Ed.). Prentice Hall. ISBN: 0131862995, (pp.295-306).