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United HouseNorth Road
LondonN7 9DP
+44 (0)207 354 4300
London 25/04/2013
1 www.kaliop.co.uk
FT ConfidentialsCRM Integration: Theory vs RealityPresentation By Martin Bauer
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Date: 25/04/2013
Overview
The Theory Theory vs RealityThe Reality Key ChallengesLessons Learnt
2
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United HouseNorth Road
LondonN7 9DP
+44 (0)207 354 4300
The Theory…
www.kaliop.co.uk3
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10/04/2023
Kick Off Meeting
4Date: 25/04/2013
4
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10/04/2023
Improve the Confidentials
5Date: 25/04/2013
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Cast of Thousands
6Date: 25/04/2013
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Current Manual Process
7Date: 25/04/2013
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The Dream
8Date: 25/04/2013
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The Parts of the Puzzle
9Date: 25/04/2013
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Central Architecture
10Date: 25/04/2013
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Expert Teams
11Date: 25/04/2013
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Work ing together
12Date: 25/04/2013
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Scrum
13Date: 25/04/2013
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Perfect Fit
14Date: 25/04/2013
14
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In theory it would be a perfect world
15Date: 25/04/2013
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Theory vs. Reality
16 www.kaliop.co.uk
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Quote
17Date: 25/04/2013
17
Computer Scientist: Jan L. A. van de Snepscheut
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According to Theory
18Date: 25/04/2013
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Reality
19Date: 25/04/2013
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Best Parts
20Date: 25/04/2013
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10/04/2023
Franken car
21Date: 25/04/2013
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The Reality…
22 www.kaliop.co.uk
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1st Challenge:
Teams23 www.kaliop.co.uk
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CMS Team
24Date: 25/04/2013
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Subscription Management Team
25Date: 25/04/2013
25
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eMarketing Team
26Date: 25/04/2013
26
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10/04/2023
CRM Integration Team ??
27Date: 25/04/2013
27
CRM TeamIntegration Team
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2nd Challenge:Geography
28 www.kaliop.co.uk
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Distributed Teams
29Date: 25/04/2013
29
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Virtual Meetings
30Date: 25/04/2013
30
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3rd Challenge:
Process31 www.kaliop.co.uk
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Scrum
32Date: 25/04/2013
32
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User Stories & Sprints
33Date: 25/04/2013
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Different Game
34Date: 25/04/2013
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Gentle Persuasion
35Date: 25/04/2013
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Working Together
36Date: 25/04/2013
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4th Challenge:Integration
37 www.kaliop.co.uk
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Integration
38Date: 25/04/2013
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Minor Gaps
39Date: 25/04/2013
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5th Challenge:
Testing40 www.kaliop.co.uk
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Many Paths
41Date: 25/04/2013
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Set Paths
42Date: 25/04/2013
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Final Challenge
43 www.kaliop.co.uk
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Performance
44Date: 25/04/2013
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Alternative Paths
45Date: 25/04/2013
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New Solution
46Date: 25/04/2013
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Happy
47Date: 25/04/2013
47
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Lessons Learnt
48 www.kaliop.co.uk
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Importance of Integration
49Date: 25/04/2013
49
The glue holding the bits together is the most important part.
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Lessons Learnt
50Date: 25/04/2013
50
Changing too many systems at the same time causes a LOT of pain
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Lessons Learnt
51Date: 25/04/2013
51
...if you work really really really hard!
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Happy
52Date: 25/04/2013
52
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United HouseNorth Road
LondonN7 9DP
+44 (0)207 354 4300
53 www.kaliop.co.uk
Questions?