ft confidentials crm integration: theory vs reality, kaliop
DESCRIPTION
TRANSCRIPT
United HouseNorth Road
LondonN7 9DP
+44 (0)207 354 4300
London 25/04/2013
1 www.kaliop.co.uk
FT ConfidentialsCRM Integration: Theory vs RealityPresentation By Martin Bauer
Date: 25/04/2013
Overview
The Theory Theory vs RealityThe Reality Key ChallengesLessons Learnt
2
United HouseNorth Road
LondonN7 9DP
+44 (0)207 354 4300
The Theory…
www.kaliop.co.uk3
10/04/2023
Kick Off Meeting
4Date: 25/04/2013
4
10/04/2023
Improve the Confidentials
5Date: 25/04/2013
5
10/04/2023
Cast of Thousands
6Date: 25/04/2013
6
10/04/2023
Current Manual Process
7Date: 25/04/2013
7
10/04/2023
The Dream
8Date: 25/04/2013
8
10/04/2023
The Parts of the Puzzle
9Date: 25/04/2013
9
10/04/2023
Central Architecture
10Date: 25/04/2013
10
10/04/2023
Expert Teams
11Date: 25/04/2013
11
10/04/2023
Work ing together
12Date: 25/04/2013
12
10/04/2023
Scrum
13Date: 25/04/2013
13
10/04/2023
Perfect Fit
14Date: 25/04/2013
14
10/04/2023
In theory it would be a perfect world
15Date: 25/04/2013
15
Theory vs. Reality
16 www.kaliop.co.uk
10/04/2023
Quote
17Date: 25/04/2013
17
Computer Scientist: Jan L. A. van de Snepscheut
10/04/2023
According to Theory
18Date: 25/04/2013
18
10/04/2023
Reality
19Date: 25/04/2013
19
10/04/2023
Best Parts
20Date: 25/04/2013
20
10/04/2023
Franken car
21Date: 25/04/2013
21
The Reality…
22 www.kaliop.co.uk
1st Challenge:
Teams23 www.kaliop.co.uk
10/04/2023
CMS Team
24Date: 25/04/2013
24
10/04/2023
Subscription Management Team
25Date: 25/04/2013
25
10/04/2023
eMarketing Team
26Date: 25/04/2013
26
10/04/2023
CRM Integration Team ??
27Date: 25/04/2013
27
CRM TeamIntegration Team
2nd Challenge:Geography
28 www.kaliop.co.uk
10/04/2023
Distributed Teams
29Date: 25/04/2013
29
10/04/2023
Virtual Meetings
30Date: 25/04/2013
30
3rd Challenge:
Process31 www.kaliop.co.uk
10/04/2023
Scrum
32Date: 25/04/2013
32
10/04/2023
User Stories & Sprints
33Date: 25/04/2013
33
10/04/2023
Different Game
34Date: 25/04/2013
34
10/04/2023
Gentle Persuasion
35Date: 25/04/2013
35
10/04/2023
Working Together
36Date: 25/04/2013
36
4th Challenge:Integration
37 www.kaliop.co.uk
10/04/2023
Integration
38Date: 25/04/2013
38
10/04/2023
Minor Gaps
39Date: 25/04/2013
39
5th Challenge:
Testing40 www.kaliop.co.uk
10/04/2023
Many Paths
41Date: 25/04/2013
41
10/04/2023
Set Paths
42Date: 25/04/2013
42
Final Challenge
43 www.kaliop.co.uk
10/04/2023
Performance
44Date: 25/04/2013
44
10/04/2023
Alternative Paths
45Date: 25/04/2013
45
10/04/2023
New Solution
46Date: 25/04/2013
46
10/04/2023
Happy
47Date: 25/04/2013
47
Lessons Learnt
48 www.kaliop.co.uk
10/04/2023
Importance of Integration
49Date: 25/04/2013
49
The glue holding the bits together is the most important part.
10/04/2023
Lessons Learnt
50Date: 25/04/2013
50
Changing too many systems at the same time causes a LOT of pain
10/04/2023
Lessons Learnt
51Date: 25/04/2013
51
...if you work really really really hard!
10/04/2023
Happy
52Date: 25/04/2013
52
United HouseNorth Road
LondonN7 9DP
+44 (0)207 354 4300
53 www.kaliop.co.uk
Questions?