Download - Generic Resume 9.25.16
Rachel B. Page
200 Optimist Dr. Belleville, IL 62220
Cell: (618) 406-0100 [email protected]
Education
Columbia College, B.A. in Psychology
Degree in Progress
Southern Illinois University Carbondale, B.A. in Psychology
[Transferred to Columbia College]
Work
Experience
Direct Medical Inc., Belleville, IL, 2016-Present
Customer Service Representative
Check insurance benefits for patients (by phone and electronically)
Understand insurance benefits and Medicare guidelines for wound care supply (DME)
Go over possible out of pocket costs with patients (after or without insurance)
Write wound care supply orders using the BrightTree system following specific guidelines
Call on refill requests when needed
Make sure all needed information is prepared for the billing process
Communicate with wound clinics as needed
Communicate with patients
Communicate with Sales Representatives as needed
Assist occasionally with preparing cleaning kits, etc. for shipping
Enter new patients into the BrightTree system & create new patient folders
Update patient information in the BrightTree system as needed
Publishers’ Graphics LLC (formerly Commercial Letter Inc.), St. Louis, MO, 2013-2016
Account Coordinator
Manage direct marketing projects from start to end for multiple clients
Develop client relationships and interact with clients
Use online systems to research data, create list counts, & order data for direct marketing
Use online systems or direct request data appends, specialty data list counts, & various other
list service duties
Track data list requests & orders
Handle work ticket creation, quality control checks, proofing, proofs distribution, the input
of billing instructions, & other duties as needed
Monitor inventory/incoming client material
Obtain any pertinent information necessary to complete a project
Be aware of job status, & review daily mail schedule & other pertinent reports
Use Pro Mail inventory & ordering system for client
Act as liaison between Production, Sales, & the client
Work with Scheduling Department to achieve client’s mail/ship date
Create data and/or ZIP Code territory maps as needed for clients
Assist with match & mail email deployment as needed.
Other duties as requested
Beltone, O'Fallon, Illinois, 2009-2013
Administrative Assistant/Marketing/Call Center Lead
Tracked current marketing for 40 offices (mail, newspaper, television, etc.)
Assisted with direct mail creation and implementation
Created & updated a do not mail list/mail suppression list
Assisted with community outreach as needed
Proofed direct mail, newspaper, television, etc. marketing
Answered phones & set hearing evaluation appointments
Answered prospect or patient questions
Conducted Call Center training & scheduling
Used company scheduling, marketing, etc. software
Created/Typed correspondence with patients, businesses, etc.
Other duties as requested
Lifetouch Portrait Studios, Fairview Heights, Illinois, 2008-2009
Photographer/Sales Associate
Operated Nikon D2x camera
Used company software to enhance images
Assisted customers in image & merchandise sales
Operated customer checkout (use cash register)
Assisted with daily sales tracking paperwork
Used company computer-based appointment book
Assisted studio manager with various duties
JCPenney, Fairview Heights, Illinois, 2004-2008
PBX Operator/Customer Service Associate
Assisted customers with locating items & information (in-store purchases, catalog
purchases, credit payments)
Answered & directed customer calls from multi-line PBX switchboard
Used PA system
Sales audit (sorted daily media from registers)
Distributed incoming & outgoing mail
Assisted with employee training & employee questions
Operated customer checkout (used cash register)
SCI Engineering, O'Fallon, Illinois, 2004-2004
Administrative Assistant Summer Intern
Filed & created project & billing folders/files
Copied, sorted, & bound proposals & other company publishings
Laminated topographical maps
Assisted occasionally in editing company newsletter
Used various office equipment (fax machine, postage machine, copy machine, binder, etc.)
Inventoried office engineering library (assigned project)
JCPenney, Fairview Heights, Illinois, 2001-2003
Customer Service Associate
Assisted customers with locating items (in-store, other stores, catalog)
Operated customer checkout (used cash register)
Regularly organized department stock
Assisted with sizing & colorizing displays
Assisted customers with JCPenney credit applications
LeChien & LeChien, Belleville, Illinois, 2000-2000
File Clerk
Filed/Created files & Retrieved pull calendar
Distributed incoming & outgoing mail
Used copy machine
Organized & updated file drawers, boxes, etc.
Skills Operate PBX switchboard
Operate Microsoft Word & Microsoft Excel
Operate copy machines, fax machines, binding machines, & laminating machines
Operate Photoshop CS5
Operate a Pro Mail system
Operate Mail Shop system
Operate BrightTree system
References Bryana McRaven Account Executive
(former)
Commercial Letter
725 N. 23rd
St.
St. Louis, MO 63103
Cell: (314) 265-7302
Scott Keller Hearing Care Practitioner
(former)
Beltone
8558 Eager Rd.
Brentwood, MO
Cell: (618) 792-9906
Jackie Davis Jewelry Sales
Artigem Replacement Services
Belleville, IL
Cell: (618) 920-5544
Krista Sutherland
Studio Manager (former)
JCPenney Portrait
245 St. Clair Square
Fairview Heights, IL 62208
Cell: (618) 606-2995
Matthew Poole
Kid's Dept. Associate
(former) JCPenney
245 St. Clair Square
Fairview Heights, IL 62208
Cell: (618) 207-1261
George Heitzman
Operations Manager
Beltone
1415 W. Highway 50
O’Fallon, IL 62269
Work: (618) 624-4471
Cell: (618) 960-9276
Shirley Trumpet
Patient Care Coordinator/Call
Center Beltone
1415 W. Highway 50
O’Fallon, IL 62269
Work: (618) 624-4471
Cell: (618) 593-4262
Debbie Bowman
Account Manager
(former) Commercial Letter
725 N. 23rd
St.
St. Louis, MO 63103
Cell: (314) 608-4160
Jay Pehle
Patient Care Coordinator/Call
Center Beltone
1415 W. Highway 50
O’Fallon, IL 62269
Work: (618) 624-4471
Home: (618) 394-8937
Sally Browne
Account Coordinator (former) Publishers’ Graphics
3777 Rider Trail South
Earth City, MO 63045
Home: (314) 821-1415
Cell: (314) 324-9092
Matt Domescik
Shipping/Warehouse Supervisor Publishers’ Graphics
3777 Rider Trail South
Earth City, MO 63045
Work: (314) 739-3777 ext. 155
Cell: (618) 954-2504
LeighAnn Minar
Billing/Insurance Direct Medical Inc.
121 S. Illinois St.
Belleville, IL 62220
Cell: (618) 789-7389