Rachel B. Page

200 Optimist Dr. Belleville, IL 62220

Cell: (618) 406-0100 raerae_62221@yahoo.com

Education

Columbia College, B.A. in Psychology

Degree in Progress

Southern Illinois University Carbondale, B.A. in Psychology

[Transferred to Columbia College]

Work

Experience

Direct Medical Inc., Belleville, IL, 2016-Present

Customer Service Representative

Check insurance benefits for patients (by phone and electronically)

Understand insurance benefits and Medicare guidelines for wound care supply (DME)

Go over possible out of pocket costs with patients (after or without insurance)

Write wound care supply orders using the BrightTree system following specific guidelines

Call on refill requests when needed

Make sure all needed information is prepared for the billing process

Communicate with wound clinics as needed

Communicate with patients

Communicate with Sales Representatives as needed

Assist occasionally with preparing cleaning kits, etc. for shipping

Enter new patients into the BrightTree system & create new patient folders

Update patient information in the BrightTree system as needed

Publishers’ Graphics LLC (formerly Commercial Letter Inc.), St. Louis, MO, 2013-2016

Account Coordinator

Manage direct marketing projects from start to end for multiple clients

Develop client relationships and interact with clients

Use online systems to research data, create list counts, & order data for direct marketing

Use online systems or direct request data appends, specialty data list counts, & various other

list service duties

Track data list requests & orders

Handle work ticket creation, quality control checks, proofing, proofs distribution, the input

of billing instructions, & other duties as needed

Monitor inventory/incoming client material

Obtain any pertinent information necessary to complete a project

Be aware of job status, & review daily mail schedule & other pertinent reports

Use Pro Mail inventory & ordering system for client

Act as liaison between Production, Sales, & the client

Work with Scheduling Department to achieve client’s mail/ship date

Create data and/or ZIP Code territory maps as needed for clients

Assist with match & mail email deployment as needed.

Other duties as requested

Beltone, O'Fallon, Illinois, 2009-2013

Administrative Assistant/Marketing/Call Center Lead

Tracked current marketing for 40 offices (mail, newspaper, television, etc.)

Assisted with direct mail creation and implementation

Created & updated a do not mail list/mail suppression list

Assisted with community outreach as needed

Proofed direct mail, newspaper, television, etc. marketing

Answered phones & set hearing evaluation appointments

Answered prospect or patient questions

Conducted Call Center training & scheduling

Used company scheduling, marketing, etc. software

Created/Typed correspondence with patients, businesses, etc.

Other duties as requested

Lifetouch Portrait Studios, Fairview Heights, Illinois, 2008-2009

Photographer/Sales Associate

Operated Nikon D2x camera

Used company software to enhance images

Assisted customers in image & merchandise sales

Operated customer checkout (use cash register)

Assisted with daily sales tracking paperwork

Used company computer-based appointment book

Assisted studio manager with various duties

JCPenney, Fairview Heights, Illinois, 2004-2008

PBX Operator/Customer Service Associate

Assisted customers with locating items & information (in-store purchases, catalog

purchases, credit payments)

Answered & directed customer calls from multi-line PBX switchboard

Used PA system

Sales audit (sorted daily media from registers)

Distributed incoming & outgoing mail

Assisted with employee training & employee questions

Operated customer checkout (used cash register)

SCI Engineering, O'Fallon, Illinois, 2004-2004

Administrative Assistant Summer Intern

Filed & created project & billing folders/files

Copied, sorted, & bound proposals & other company publishings

Laminated topographical maps

Assisted occasionally in editing company newsletter

Used various office equipment (fax machine, postage machine, copy machine, binder, etc.)

Inventoried office engineering library (assigned project)

JCPenney, Fairview Heights, Illinois, 2001-2003

Customer Service Associate

Assisted customers with locating items (in-store, other stores, catalog)

Operated customer checkout (used cash register)

Regularly organized department stock

Assisted with sizing & colorizing displays

Assisted customers with JCPenney credit applications

LeChien & LeChien, Belleville, Illinois, 2000-2000

File Clerk

Filed/Created files & Retrieved pull calendar

Distributed incoming & outgoing mail

Used copy machine

Organized & updated file drawers, boxes, etc.

Skills Operate PBX switchboard

Operate Microsoft Word & Microsoft Excel

Operate copy machines, fax machines, binding machines, & laminating machines

Operate Photoshop CS5

Operate a Pro Mail system

Operate Mail Shop system

Operate BrightTree system

References Bryana McRaven Account Executive

(former)

Commercial Letter

725 N. 23rd

St.

St. Louis, MO 63103

Cell: (314) 265-7302

Scott Keller Hearing Care Practitioner

(former)

Beltone

8558 Eager Rd.

Brentwood, MO

Cell: (618) 792-9906

Jackie Davis Jewelry Sales

Artigem Replacement Services

Belleville, IL

Cell: (618) 920-5544

Krista Sutherland

Studio Manager (former)

JCPenney Portrait

245 St. Clair Square

Fairview Heights, IL 62208

Cell: (618) 606-2995

Matthew Poole

Kid's Dept. Associate

(former) JCPenney

245 St. Clair Square

Fairview Heights, IL 62208

Cell: (618) 207-1261

George Heitzman

Operations Manager

Beltone

1415 W. Highway 50

O’Fallon, IL 62269

Work: (618) 624-4471

Cell: (618) 960-9276

Shirley Trumpet

Patient Care Coordinator/Call

Center Beltone

1415 W. Highway 50

O’Fallon, IL 62269

Work: (618) 624-4471

Cell: (618) 593-4262

Debbie Bowman

Account Manager

(former) Commercial Letter

725 N. 23rd

St.

St. Louis, MO 63103

Cell: (314) 608-4160

Jay Pehle

Patient Care Coordinator/Call

Center Beltone

1415 W. Highway 50

O’Fallon, IL 62269

Work: (618) 624-4471

Home: (618) 394-8937

Sally Browne

Account Coordinator (former) Publishers’ Graphics

3777 Rider Trail South

Earth City, MO 63045

Home: (314) 821-1415

Cell: (314) 324-9092

Matt Domescik

Shipping/Warehouse Supervisor Publishers’ Graphics

3777 Rider Trail South

Earth City, MO 63045

Work: (314) 739-3777 ext. 155

Cell: (618) 954-2504

LeighAnn Minar

Billing/Insurance Direct Medical Inc.

121 S. Illinois St.

Belleville, IL 62220

Cell: (618) 789-7389