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Jana Jechov,Barbora Dolealov,Michaela Bareov,Zuzana Hudkov,

Vratislav Vesel

JOB SATISFACTION

CASE STUDY

OMEGA TECHNICAL

SERVICES Ltd.

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Introduction

Background of Omega and its presentsituation

Study of the survey

Our suggestions

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Medium size UK company

Provides technical support services to

the engineering industry180 full time staff

Labour intensive business

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Regional Manager

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Facing external pressures, tradingdifficulties

Holding down the costs

rationalization

Results:

Small training and developmentbudget

No formal communications policy

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Low morale amongst employees Low productivity

Increasing labour turnover and

absenteeism Lack of formal communication

Discussion about new developingstrategy

Formal attitude survey

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Caried out by personel manager withthe use of anonymous questionnaire

Response rate 42%

Questions randomly presented, noquestion order

Type of scale (truth, false), no multiple

degree

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My work carries too much responsibility 11%

I am fairly treated by my immediate superior89%

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I have little control over things that effect me atwork 68%

I feel frustrated by things over which I have nocontrol at work 80%

I never know whats going on in other regions84%

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The management of the company care aboutthe conditions in which we work 22%

Lack of management support limits myproductivity 54%

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Working for Omega gives me a strong sense ofbelonging to a group23%

I do not hold shares in the company 91%

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If the company offered to do one thing toimprove my job I would ask forimprovement to an aspect of my workwhich does not dirrectly relate to pay ofbenefits 58%

Our competitors treat their staff better thanthis company does 64%

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Money is important but it is not the mostimportant aspect of my job 89%

I have applied for a job with a different

company this year 68%

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Lack ofcommunication

No/lowbelongingness

No responsibility

of workers

Workforcequalities

Willigness ofemployess toimprove workingenvironment

Level of salaries

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Heathy competition between divisions

Show to workers, that managersrespect them and trust them Provide praise and recognition Teamwork environment Motivational tactics

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Personal projects Delegate employees Sharing suggestions for improvement

Allow managers to learn from eachother

Set formal communication policy

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Interview with employees Write records and performanceevaluations

Share the goals and reasons for doingthe task or project

Share the success

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According to the survey, employeesdo not need any fringe benefits

Give to workers advantages of being aworker of OMEGA

Build a warm, welcoming and fairoperating environment with

communication policy

Buying shares for lower price

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Richard K Miller: How to motivate workers[online]. [cit. 200903-28 ]. URL:

How to improve the workerssense of responsibility [online].

[cit. 200903-28 ].URL:

Susan M. Heathfield: Ten Tips for the Leader About

Employee Motivation[online]. [cit. 200903-28 ].URL:

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