Download - HDI Capital Area Meeting May 21, 2014
5/30/14 ©2013 HDI. All rights reserved.
Welcome! Updates from HDI Capital Area
and HDI Corporate May 21, 2014
What’s New at HDI
• Corporate Memberships Now Available! – Medium to large organizaFons of at least 25 employees
• Contact the HDI Customer Care Center at 800-‐248-‐5667 or [email protected] for more informaFon
• 2014 Desktop Support PracFces and Salary Report now available
• CongratulaFons to HDI 2014 Award Winners – hJp://www.thinkhdi.com/membership/awards.aspx
• FUSION 14 is October 19-‐22, 2014 in Washington, DC. – Register now to receive the most discounts – www.servicemanagemenVusion.com
©2014 HDI. All rights reserved.
New Content to SHARE!
May Webcast: HDI 2014 ‒ The Digital Experience – “People’s Choice” Now Revealed! Register Now.
New Blog: “Improving the Quality of Service While Lowering Cost” – James Lee
#HDIStatToday:
The March/April issue of SupportWorld in the HDI Reading Room app! Theme: Knowledge Management
Infographic: Desktop Support Tickets Are SFll on the Rise
New Research Brief: Desktop Support: Managing Ticket Volume Under Pressure
54% of desktop support teams have seen an increase in Fcket volume since last year. Find out why in the full report coming April 25!
May Webcast: Great Experiences for Customers on the Go: A Mobile Support Spotlight – Pre-‐Event Summit. Register Now.
Not a Member? Join Today! Become a Local Chapter member for just $75!
This individual local chapter membership is an opportunity to
connect, network, and learn in your own backyard.
Enjoy benefits like: • Alend local chapter and vChapter meeFngs • Digital subscripFon to SupportWorld magazine • Apply for HDI awards • Access to the HDI Job Board • Regular e-‐newslelers and digests • And much more!
Learn more at www.ThinkHDI.com/Join
or by calling 800.248.5667
Thank You 2014 Sponsors!!
HDI Capital Area Sponsors
• Diamond – The MIL CorporaFon
• PlaFnum Plus -‐ LanDesk
• PlaFnum – Beyond20 – EasyVista
• Gold – Robert Half Technology
(Global Sponsor) – Bomgar – IssueTrak – Cherwell
• Silver – Service Now – Time Warner Cable
• Web/Event – IFnvolve – RemedyForce – ReACT – StrataCom – TechnoLava – ArFsys
Next MeeFng
June 18, 2014, 11am to 2pm Annual Luncheon and Networking Cruise on the Potomac Spirit of Washington Pier 4 Member: $10 and Non-‐member: $15 Don’t miss it! • We typically meet the 3rd Wednesday of the month and most meeFngs are free
• Visit www.hdicapitalarea.com to register
Today’s Speakers
Jeff Rumburg
MetricNet and HDI Present: The Zen of Support
To download the presentaFon, visit:
Metricnet.com/hdicapitalarea
